Member To Member Support

Resolved! EBay Hub state goods cannot be sent internationally

The seller states that the item can be sent to Spain from US so I purchased the Ninja SLUSHi. Due to arrive next week and now received message from eBay that now the seller has sent it to the Hub as instructed and they are saying they cannot send it ...

EBAY KEEPING LIKE 80% OF EVERYTHING I HAVE SOLD

I JUST FOUND OUT FROM UPS THAT EBAY ACTUALLY HAD MY INSURANCE CLAIM CHECK FROM A PAINTING I SOLD AND SHIPPED. I ACTUALLY LAUGHED AND SAID THAT SOUNDS ABOUT RIGHT FROM EVERYTHING I HAVE SEEN SO FAR. I MEAN OVER $1440 DOLLARS SOLD BUT LESS THAN $200 PA...

Can buy nothing

The item you are trying to purchase is not available for purchase in your location. You cannot buy this item.{e234077-1260494x}

Postage not paid by seller

Hi all Please could you advise me on how I get my money back? My postman who is great told me there was a parcel with a £5 fee to be paid as seller had not put any postage on at all. I didn't know which parcel it was until the following day when it w...

Want to buy a cutlery set . But dont have a credit card to verify my age . Onky a debit card

As above regarding credit card

Faulty leisure battery

It seems asking eBay to help has been made impossible, is it because the purchase was in may.Obviously with some items you can't always tell immediately if they are faulty but despite me charging battery prior to each use in caravan and only used it ...

Accepted counteroffers not showing on account.

I've accepted counteroffers on 2 items I have listed for sale, these do not appear on my 'sold' list on my account on the app or website plus they are still showing as active listing and buyers haven't paid yet which is unusual. On the website it sho...

Selling problem

I've accidentally marked an item as paid on the app when I'm still waiting for payment. How can I reverse this?

for opening my account and removing restrictions

hi dear i really worried about my account opening because its temporery blocked by you please open it i want selling on it under the complete SOPs i changed my password and all control under my self thank you ....

Returns to Ireland

Hi I've been asked for a corporate invoice to go with the printed labels which I haven't got can't get any joy from the seller. What is a corporate invoice?How do I get one?

returned parcel

I have had a parcel returned to me 12 days after I posted it saying the recipient was not at the address, i printed the label via ebay so the address was the same as the order confirmation, the parcel had been opened and other items added into it, I ...

Resolved! Sellers Who Have 100% Feedback

This is a quick question, but there are some people who have sold up to 10000 items but have a perfect 100% feedback with no issues. How is this possible? Surely someone from that 10000 must have written a bad feedback?

seller will not send a returns label , going in circles with ebay

Hi there i bought an item which was listed as new, it arrived broken and looked used to me. I tried the seller for a return , then had to contact ebay. Ebay said the seller would now accept the return and would send me a returns label. the seller cop...

Refunded item was found and delivered to the buyer that has been refunde

I sold an item and it was lost by Evri, have a full refund to the buyer , since then the package was found and delivered to the buyer - I have asked for either the money or a return but have heard nothing?

Views but nobody buying

I've just started selling again after taking a break, and have uploaded a few vintage pieces of clothing which seem to be getting views but nothing has actually sold yet. I'm not sure whether it's the photos, or whether I'm rambling on with too much ...

wrong country

hi hope u doing well i bought book on youre website but i living in denmark but as wrong i chosed united kingdom. if its possible pls help me

User Id

Hi, can any one tell me how to find a user name from the refrence shown on the bank statement, eg 0*18-1xxxx-1xxxx Many Thanks

Item picked up but parts missing

Bought a pram of an ebayer and went to collect it as its to big to post. When we got home after picking up the item we realised several bits are missing, tried messaging seller she said she was going to post the missing pieces but 1 week later still ...

Link for an eBay call back

Having trouble linking my bank account can someone send me the link for a call back please

Selling Jewellery Intrnationally

Hi, hoping someone can give me help on selling jewellery Internationally. I use Royal Mail Special Delivery Nationally, for my gold etc. Its insured to the value of the item. I would like to sell internationally. Ive looked at The Global Service offe...

disable notification of despatch

II've tried to cut down the mass of ebay notification emails. For example I don't need emails telling me an item is despatched. I can just check my Purchase History for that. I went top left to my Account Settings/ Communication Preferences and untic...

BE AWARE !!! PACKLINK EBAY Prohibited and no compensation items ... Technological products > 1994

item sold via Ebay + post via Ebay PACKLINK + next day DPD delivery 12 days + parcel damage by DPD.GB2024EBAY0042317953 BE AWARE !!! PACKLINK EBAY Prohibited and no compensation items ...BE AWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...

Connection

How the he'll do I get to speak to anyone at ebay. What a nightmare I have to go through assistant and it never helps because it's z bloody machine. I remember when ebay would phone youbic ghere was a problem. I'm very passed off because I've been fo...

Pricing

I am selling something and wish to put a starting aucton price of £30. It rejects this and says " the amount must above £0.01 which it is! I then try to put in a price for buy it now and it says I also have to have an auction price. Do you always hav...

Lost history

I've lost all my purchase history, all my sales history, my watch list and a recent sale has gone to leaving me with no contact details for buyer. It's like Im a brand new ebayer

Hacked account

Bank showing £25 charge but no purchases

Seller will not supply return label andthere is place to add tracking number in ebay return details.

Seller wants to send the return label privatley via private email. But there is no place in ebay return pages to add tracking number or confirm dispatch.

I can not find the "ask ebay to step in" tab.

The seller only wants to deal "off ebay" (alarm bells) All I want is a return label with a tracking number sent to me via ebay so I return an item (wrong item sent). I've waited the specified time, but can not find a way to ask ebay to step in, I jus...

collection codes

I received an email to say my ordder was ready to collect but the collection code isnt right. it has too many letters and numbers. Anyone know how to resolve this?

Why I am not able to respond to a counter offer

When I press respond it takes me to a blank page - can anyone help?

Refunding a buyer

I have list the item that I sold so am trying to refund the buyer. Can anyone help me to do it because ebay don't seem to be able

Resolved! Add a description

I am trying to list an item but can't work out how to add a description. Online help tells me to use the Seller Hub. So where do I find the Seller Hub?

stop 'because you showed interest offers'

has anyone wanted to turn off the endless constant stream of emails from ebay regarding sellers sending offers 'BECAUSE YOU SHOWED INTEREST'.....I have enough emails from sellers who i have 'saved' in my watchlist, but nothing is more irritating than...

buyer

Hi, I have recently sold an item on Ebay. The postage cost was £2.94. The buyer paid for postage but selected a different postage cost of £5.46. How do I resolve this. I have asked the buyer to support but they have been rude and said it is not their...

EVRI & YODEL

Does anyone know why we can't use the cheaper rates for EVRI & YODEL now, it seems that we have to use Royal Mail?

returns when you only have an address in China

Bought a MIG welder tested and it worked fine in fact I was impressed for the price started to do a job with it and it tripped out the mains several times. Says a 60 day return and a 2 year warrenty return to them. E-bay now says its cant help as out...

Item not recieved

Two pairs of crocs still not received seller not responding and can't find a way to ask eBay to help

ITEM SENT TO WRONG BUYER

Hi Does anyone here know what to do when an item has been sent to the wrong buyer? I have written to the incorrect buyer asking them to return it to me but what if they refusse to?Tried Ebay's Automated Assistant in the absence of a human assistant b...

Postage label incorrect

Hi postage label was incorrect so I cancelled it it now won't let me do another label what do I do ?

When will I get paid

My status has gone from processing to available funds. What do I do now or will it automatically go in the bank and how long will it take

No collection code

Seller has paid for item and arranged collection by Parcelforce from my house.Ebay has not sent her a collection code for me to submit, so my payment remains on hold ( as not used eBay for several years)

Changing domestic poasteg only to add international postage available

I have an item at auction and when listing I excluded international bids to sell only within the UK as the package would be quite large for posting and therefore expensive to post internationally.I have now had a UK bid, but have had contact from a p...

DPD free labels

Hi, I'm trying to print out a shipping label for some sneakers I just sold using the authentication process but I just get this error message. 'Something is wrong. Please try again later.' I have tried both on mobile app and via desktop browsers. Any...

Complaining to eBay about a seller and eBay's own refund process

In short, a UK seller (who is now clearly in fact a Chinese drop shipper) despatched an item that did not fit. Began the return/refund process to discover return address was a made up Chinese address so stopped the return as I could envisage an "item...

Account problem

can someone phone this number to discuss a e mail I have received john -39

Closed account

My friend closed her eBay account about 2 weeks ago,Before she closed it she had purchased an order in the middle of August and it hadn't arrived, she contacted the seller and seller contacted royal mail who said the parcel would be with my friend Fr...

Resolved! refund through ebay has not been refunded

I cancelld an item on 5th September and ebay refunded - only they haven't refunded as the payment has gone out of my bank today !! How do you contact ebay about this as i can nt find anything anywhere to help me ??

Sending a Fur item internationally

Hello, does anyone know if Ermine Fur is restricted from sending to the EU?Thanks in advance

Currency

I am registered as living in the UK on my account but ebay still has me selling in dollars. How do you change to pounds

OTHER LISTINGS 0

Hi can someone help please I'm a top rated seller my products are not shown on top anymore, and when I do find the products down few pages down it's showing on that product ( Other listing 0) when I have 44 listings

Purchased a product that packed in within the 12 month warranty period and need their address

Purchased a product that packed in within the 12 month warranty period and need their address as they are not responding to e-mail contact ?

Return an item that's no longer working

Hi, I purchased a bowls glove in June, after wearing for a few weeks it has deteriorated and is not fit for purpose. I have missed the returns date so I have reached out to the seller to get a refund and sent some photos of the damage. They have not ...

Ebay Restricted account

Just had my account restricted AGAIN! What really gets me is I only sell designer stuff I don't wear... Stuff I originally bought on Ebay. Ebay saying designer labels wrong, is peculiar when they were OK when I bought them originally. I see loads of ...

Cancellation

Sold an item the customer paid for it but then asked to cancel and a refund.how can I refund him without being charged any fees?

Resolved! Why isnt my listing showing in search? I posted it at 8am yesterday morning

As the subject states. My listing isn't showing on Google. I'm paying for it and missing out on early bids that ultimately put the price up.

location

I am trying to post an ad and it keeps telling me it needs an exact location as I am outside china done what it says and don't know what else to do as I put my selling location on ad

Account restricted

My account has been restricted for over 2 months now and my payouts have been restricted since late July. I recieved an email saying how i needed to provide tracking information for my orderd. I had created the shipping labels within ebay meaning all...

Reolink .

Purchased 2 in-stock ptz camera's with the benefit of vouchers, which the seller accepted. Then got a message from the seller saying items weren't in stock, they apparently reappeared in stock when the voucher codes expired. I since then agreed to ta...

Pound and dollar signs

Hi.I trier to list an item buy there were American dollar signs and not UK pound signsI've in the UK so why did this happen?There were even shipping costs yo the uk

Cancelling a sale to someone outside the uk

I've just accepted a offer for a sale then realised that the person buying is in the United States when I specifically stated the sale was only open to buyers in the United Kingdom. How can I cancel as payment is still pending and I've messaged the b...

banned from selling

Can't find the reason for this. I click on " contact us " but just get automated assistant which is of no help Thank you

Payment

Hi I can't seem to make payments even though there is definitely money in my bank is there a problem with payments in general it's not letting me pay since Saturday night

None payment plus no sales

Have it all the time it shouldn't be allowed as it takes 4 days before you can cancel as non payment people bid and do not pay so time wasted chasing them then they don't respond or pay or it can be someone with 0 feedback as well as others it's such...

How to report a seller for fraudulent activity’s?

I have just purchased an item I needed super urgently. Found the product for double the going price normally but it included next day delivery. Well it never arrived on time, it were days late. Eventually it arrived and it was the wrong product! Sell...

Abusive buyer

Hi. My sister sells on eBay. She is receiving abusive messages off a buyer. The messages say she's a thief. And wants her to rot in hell. My sister is getting really scared now. She's messaged eBay but they havnt replied

Cancel order

Why ı cant connect to live agent.I have no uk phone number.Just there is a call option.Nobody cares I cant find nobody to talk.What a useless system

ebay has sold an item twice on my site

i need a phone number for customer servive

Selling gold

Hi all, if I sell a gold necklace, eBay are saying I have to send it to them for verification and then they will send it on, has any body had this experience before?regards Mark

Payment due is £20 more then I bid and it’s not the postage

I won an auction for a iPhone and the amount due is £20.40 for then I bid? Why? it's not postage as I am collecting the item.

Ordered a pressure washer found ir was not siutable did a return request it was declined by seller !

So what should I do?

Dont think my buyer is a real person

Hi I sold my budgie cage but I'm a bit wary as don't think the person is real ive sent a few messages no reply I've tried to cancel but think you have to give the buyer 4 working days it says before I can take action this is the 2nd buyer to muck me ...

How do I cancel a bid I submitted,now I don't require it

How do I cancel a bid I submitted,that I no longer need .

My ebay - Messages - New Layout

Until recently, to read any messages, I click on My ebay and use the drop down box to click on Messages. I am now seeing a new layout. The new layout, as did the old layout, lists all the messages but no longer shows any photos alongside. These photo...

Faulty item, Ebay shut the return request coz Seller just ignored me and Ebay wont let me appeal

Hi, can ANYONE please help or advise me on what to do? This is the 1st time I've ever had an issue with something I've bought and the very 1st time I've asked for a refund from a seller. I did not realise that if there had been no activity on a RETUR...

Invalid Token

Every time I go on eBay and try to sell an item it says it Is active but then 5 minutes later everything disappears and everywhere I search or press it just says invalid Token or it says check network error. Please Help.

Löcher im Zelt

Der Käufer behauptet, dass der Produkt Löcher besitzt obwohl es neu und verpackt angekommen ist. Obwohl die Löcher können passieren beim Aufbauen, wenn man keine davor hatte. Soauch der Käufer hat es bekommen und erst nach paar Tagen, das Problem gem...

Screenshot_20240807_220953_com.ebay.kleinanzeigen.jpg

Guest purchases

Is it possible to check the history of purchases I made as a guest? Preferable going back to 2023?

Uncolected payed item.

I have sold an item.I have cuss out my money. The item is uncollected in the buyers custom office for 2 months.Can i ask my post office for a return, without refund?

Low quality/price alloys

I've bought 18" alloys ,from Italy. Looked good price and quality. After 3 years on my car ,I can see there was only good price. Paint and lakier starting to flake of the centre of the rim. Basically chinese "quality ". See pcs. Only last alloy doe...

Nt getting a result after months of trying to initiate a return of a faulty item

We purchased a suitcase petorl generator in May and tried it and it appeared to be ok. However we did not need the item for use until after the 30day return allowance and when we tried the item againin late June, it was not functioning right even tho...

Payment after giving refund

How do I get payment from a buyer after giving a refund. Looked like the goods had gone missing so I gave the refund. They have since been delivered

Benefits offered if moving to Business account

Last week, i had a banner on the app, saying i urgently needed to upgrade to a business account to avoid restrictions being put on my account. There was another banner stating that if i upgraded before close of play on Thursday, i would receive addit...

Can’t edit description it’s locked

New to selling on eBay there's a keyboard device I'm selling but I can't seem to edit the description and it also seems to be hidden ftompotential buyers why

product is using another companies website on pack how do i stop this

product is being sold with another companies website on pack . the website is for another company which clearly has no links to the product being sold

Problem with listing but now

I tried listing 'buy now'and is not button with buy now. only auction, help!!

Resolved! WATCH LIST - REPEATING SIGN-ON SCREEN

When i am logged in and try to add an item to my watch list from the expanded item screen I get the sign-on screen again and again,,.... The only way to add to my watch list is by cicking on the heart on the thumbnail search result.I can add to other...

Sold item as collection only

Hi all, I've just sold an item which I listed as collection only however the buyer states they don't realise and as such can't collect however they're asking me to ship to them if they cover the cost. I'm not comfortable with doing this hence why I l...

Resolved! The sales fee is more than the sale price?

I have just sold an item for 99p and been charged £1.10 in sales fee. Has this happened to anyone else? Is it a mistake or is there some clever explanation?

2 identicle bids

I placed a bid for the same amout and at the exact same time as another buyer,so why did they win the auction?

Bidding

I was bidding for a nail gun. I noticed that there was 2 items with different item nos but same seller and items it has 2 different priellce anyway I have contacted the seller and asked them. I bern told she has a couple. So it's ok. I watched the bi...

Paypal Pay in 3

Hey! Is there anyway to see if PayPal pay in 3 is available before placing an order? Thanks

How do you save a search on the app?

Hi. How can you create new saved searches in the iOS app?Since the update a few days ago the heart icon no longer appears at the top of search results, which is what I used to use to save searches. Thanks.

Resolved! Buyer refused delivery acc to tracking

Buyer says does not know how that happened & still wants item - how does she send the additional postage

Live chat never avaiable

I've been trying to sort out an item not received. For the last three days I've been continually trying to initiate a live chat but no one is available I don't have the option for a call back for the next 4 days as I'm out of the country. What other ...

SCAMMER get’s away with it

I purchased an Phone SE 2022 128GB from a selller. Received the device a few days later, and since eBay is pushing us buyers to leave a review, I left a positive review straight after unboxing it at night time, and the phone turned on. What a mistake...

Late opened broken chair

Hi there . We bought a chair in May , and due to our kitchen modernisation it wasn't opened till this morning . Upon opening the generous !! Amount of cling film around it , the chair collapsed , upon inspection one arm/leg section had been broken an...

cannot see where to enter the collection code after buyer received and happy to release the hold???

cannot see where to enter the collection code after buyer received and happy to release the hold???Seller dashboard has no clear option???

account payment problem

hi make 3 advertising I pay for them eBay restrict my account and cancel them now to relist I need pay for themI pay for them in firs tim

item listing pricing

anyone having problems listing items?im trying to list items, and all going well until i get to put in a price, and instead of coming up in £ its saying US $any ideasthanks in advance

Why I can’t list an item

Why I can't list an item !?

Business Account Insertion Fees

Do {ex}-private sellers know that they are sleepwalking into being railroaded into converting unnecessarily to business accounts as a consequence of which they will be charged 36 pence insertion fees for every listing converted to a business account?

Bed

Hey peeps I ordered a bed from this company and it was 206£ and i want a refund on it as it broke within 2 months i contract the seller they want us to take down our negative comment to get £25 for it how do i actually get this situation i need advic...

Problems with Email Edit

Hi! Background - I want to set up a second account, using the email I had already registered the first account with and I have successfully edited the email on the existing account to a new email.Problem - when I go to register the new account, using...

returns/refunds

i wish to return an item but i do not have a mobile phone to add the photo (contacting ebay)how do i send my message

Refund Only partially paid and no nectar voucher refunded

I purchased an itme for £51.99 paying £1.99 and £50 in Nectar vouchers. It was unsatisfactory so I retrurned it. The seller agreed to refund only £25, I appealed to ebay who informed me I would get a full refund and closed the case. I have only recei...

DROPSHIPPING FROM CHINA

Subject: Can I Dropship from China to the UK Using Chinese Delivery Services?I've been offered a dropshipping opportunity where products would be shipped directly from China to the UK using a Chinese delivery service. Does this comply with eBay's pol...

on oct 1st is the amount a private seller

Hi all , as a private seller I can put on a 1000 item for free insertion charge , do you know if it is changing to 300 please

My account was suspended almost 2 years ago

My account was suspended almost 2 years ago. I had only sold 4 items before being blocked. One of the customers left a positive feedback. And then the account was suspended. Due to my inexperience I used someone else's photos and descriptions. Please...

Negative Feedback

How do I remove negative feedback that I put on for a seller?

Policies

Hello guysIm busy trying to set up my shop but im so confused on policies and how to create them, does anyone have any help they could offer?Thanks in advanceSimon

Resolved! Buyer not collected

I have a buyer that won the auction on my bike, paid but still hasn't collected. He says he's arranging a courier, but each time he gives me a date they don't turn up. He's based in another country too. It's been 21 days since he won and I'm thinking...

What do you think happens to items restricted at global shiping

What do you think happens to items restricted at global shipping in the UK because mine are being resold by a seller on ebay using my photos a ebay manager couldn't see a issue and actually told me they couldn't be my items as they would be destroyed...

Listing Carbon Monoxide Detector for Parts

My listing is not being accepted, advising me to confirm that it is EN50291 safety compliant, and US / AUS equivalent. The item I am listing is a carbon monoxide detector. And I am listing it for spares and repairs. As it happens, the detector is EN5...

Purchase returns

Hello everyone. Please help me figure it out. I received a product that does not suit me. I pressed the return button. After which a message appeared that the seller would provide a return label within 3 days . But this did not happen and I asked Ebe...

Negative review

Help please! I recently sold a charm for £8. Genuine Pandora. My listing states comes in an organza bag. My description also states comes in organza bag. In my photo I used a charm box to stand the charm on, plus there is a bracelet box next to it. T...

how do i get in touch with ebay by phone

i am unable to contact ebay by phone

Resolved! Buyer says item not received

Can anyone advise please? I sold an item on eBay, and as usual I tried to pay and print off the postage label. Unusually it wouldn't let me proceed saying the buyer's postcode was incorrect. I googled the postcode and found it definitely was the corr...

buyer not recieved item is this a scam?

Hi all, Sold a PS4 for spares or repair. packaged securely, posted off to winninng bidder via Royal Mail 1st class on 18th. Postage came to more than I quoted, but I paid the excess myself as that happens to us all at some point. (my fault)Buyer has ...

Claim compensation for Evri non-delivery / damage

Has anyone had any recourse from ebay on this subject? I have been timed out on a claim compensation even though it took Evri 3 weeks to acknowledge they'd lost / damaged the item I'd sent through them. I've since had the money taken from my account ...

Resolved! Delivery attempted but Buyer sent item not received request !

Hi - Please could someone advise how i get an 'item not received' request closed down - Tracking shows two attempts to deliver item, but Buyer sent me an item not received request ! - Buyer has now arranged redilivery of item and i have uploaded trac...

Resolved! Free auction listings question.

My shop allows 100 free auction listings a month but I never usually use auction. I have just gone to list an item on auction and it is stating an insertion fee of 18p, however I still have 100 free auctions to use so I do not understand why the fee!...

Listed Items removed

I listed several pairs of girls tights which have been used and ebay have removed them stating violation policy. I'm not sure what I've done wrong in my listing as I see other sellers listing used girls tights! Is there some wording I have to use so ...

Password

HiI have forgotten my password, but I have a new phone number too, I'm concerned as I have put an item up to sell, I've tried looking for a contact number for Ebay but can't find one please can someone advise me x

Item not as described -

eBay have agreed I can return for a refund but seller does not have a valid mailing address on eBay and refuses to send me a return label. Now approaching the deadline for me to mail the item back but can't mail it back as I have no address or mailin...

Emails stating offers received

Hi does anybody know why when I receive an email stating I've got an offer then click on respond & go to my account it shows no offers ????

Resolved! Security Warning Message (True or False)

Using my Windows 10 desktop, I signed into eBay as usual on 07/09/2024 at approximately 18:08. Not long after this, I received the following message from eBay . . . “We noticed a new sign-in on your account at ebay.co.uk. Here are the detailsTime of ...

80% off final value fee

Does anyone know how to get the 80% off final value fee?I used to get it every 2 weeks and friend i know still get it every 2 weeks regardless. I no longer get it for some reason.

International shipping from USA to uk ""

I notice the UK isn’t on the list for international shipping from many items in the USA The UK isn’t on the exclusion list either

fraudulent buyer address

I had an offer from an overseas buyer on an expensive item. Luckily, I didn't accept it. The buyer's area came in as per picture shown, and with some further digging, this address is being used to scam people. See these posts: https://community.ebay....

Fees

Hi guts, I keep getting asked for Sellers fees even though the last thing I sold was last September 2023, these requests are for -£2 .I have paid the last two things goy another this week dated 4th August, but I am NOT selling anything , so difficult...

Buyer wants to return and refund for a bike after 10days

Hi, I only just started selling stuff on eBay last month after a house cleanup. I advertised an electric cargo bike, had 12photos and described it as a good runner, but tatty. A buyer paid, then came and looked at it and rode it home. Ten days later,...

Resolved! Item Sold without Tracking number

I have dispatched an item without tracking number and my customer have received the order as well, as i didn't upload tracking number my item is still in delivery progrss , how can i change it to delivered so i can gret paid from ebay

Trying to return an item

My teenage son, in his infinite wisdom, has bought some items that are not as described. He started a return with both the sellers and both times it's been cancelled because he didn't give valid reasons. (Lots of learning on his part as they were bot...

Error message

I am trying to list an item, but keep getting this message: Looks like something is missing. Please fix any issues and try again.Item locationmy address is correct, can this be technical problem?many thanksSusan Rose.

Global shipping

Hi, can anyone tell me if ebays global shipping programme has stopped? All my listings have had international sales turned off and when I turn them on it's asks me to select a delivery service and enter the cost. I wouldn't have a clue how much to en...

Useless AI help

I have lived in my house for almost thirty years, been a member of ebay for years and had no problems receiving items.Now, I want to access my account, and I am getting a message pasted on my account page asking me to change my address to one they TH...

I want to refund the buyer but it said they cant accept my card.

Hey I have received the money of the item but I haven't posted it through delivery and I want to refund the buyer but when I tried to refund the buyer using my card it said they couldn't refund the buyer through my card and now I don't know what to d...

Setting up a business account from a personal one

I got a notification to say I need to change to a business account from my personal one. I also now can't find the instructions of how to do it. Could someone help with this query and what I need to do as I do want to use eBay to sell. Also I'm just ...

Resolved! Using Refund To Make Another Purchase

Am currently awaiting a refund for an item I purchased on ebay uk.The item was purchased with a linked credit card. My question is, when the refund amount is issued, is there an option to use the funds directly, without waiting for them to be refunde...

Just sold an item and buyer is to pay postage but the postage amount has not been incuded on top of

Just sold an item but the cost of postage, buyer to pay, has not been added to item cost. What should I do?

Rude sellers

Despicable sellers restricting me from buying items from them & putting restrictions & asking dumb Questions & refusing to let me buy & submit an bid & make an offer to buy their videos from them

vendas

Boa tarde,Eu sou vendedor aqui há vários anos, com um feedback de vendas bom, estou agora neste momento impedido de continuar com minhas vendas.Devido a um erro informático ou não, não consigo entender o porque de não conseguir atualizar os meus dado...

Looking for RNLI shop on eBay

Hi. I'm trying to find the RNLI selling page/shop on ebay which raised funds for the RNLI. Can anyone push me in the right direction please?

States Delivered but it hasnt

Royal Mail are stating that my item has been delivered at 11.03am today but it hasn't. I have a ring doorbell and no one has been on my property at that time?? I'm trying to contact the seller who's 'out of the office' and trying to contact someone o...

EBay refused me buyer protection after I was sold a fake watch

Looking for some advice please. I have been an eBay member for over 12 years and had over 900 positive experiences buying/selling - until today. I have purchased a G-Shock watch as the winning bidder, paid £217 via PayPal credit and received a counte...

Returning an item.

I want to return an item but the returns section will not let me proceed without attaching a photo.As I have already packed the item for return I have no wish to unpack it. Plus, trying to deal with ebay's automated robot service is a joke. Get more ...

Seller cancels after winning bid.

I recently won bidding for JD chess board (I was the only bidder) but before I could pay the seller cancelled claiming the item's casing was damaged no longer for sale. A few days later this same seller then puts very same item back up for sale, The ...

Fake pricing using dropdown box

Has anyone else noticed the large number of ads lately where the cheapest advertised price actually refers to some other random item. It is only when you go to the dropdown box to select the colour you want that the real higher price becomes apparent...

Resolved! Cornstarch Chunks For ASMR

Hello everyone I'm a seller of Cornstarch Chunks For ASMR on ebay 3 of my costumer won't to have a Cornstarch Chunks For Free. And they put me on hold yo have refund They have them items but I don't have my money

Useless guarantees

I would like to know why sellers on eBay can offer any lengths of guarantee and it doesn't mean a thing. I bought something with a so called 5 year guarantee but it failed after 5 months. When I got in touch with the seller they were not interested. ...

How to get a refund after seller sends faulty item then closes the case?

Hello all, I bought an item (costing £15) but didn't use it within the 30 day money back guarantee. When I did finally use the item, it was faulty. I asked the seller to refund me and I would return the item. They said not to bother returning the ite...

Seller - returns not working? eBay technical issue?

I have a buyer who changed their mind. I press refund on their request and it just loops endlessly. Any ideas to fix this without being on hold to eBay UK for 2 hours?

ONEPLUS 12 CANT ACCESS THE EBAY APP

Hi Guys My one plus 12 android can not access the ebay app the error is "technical difficulties, please try again later. " I have downloaded the most recent app and installed.

Packing Slip for Returns

I forgot to include Packing Slip in Return Package, and it's now in the post

Cancel a sold item

I want to cancel an order with a buyer. I have selected the reason and it tells me how it will refund the buyer but tells me it requires another payment method? Why? I had to do a partial refund (due to delivery dmaage) with the same buyer and had th...

20-11888-77323

item as been returned ,but seller says i need to close case ,then i can get my refund ,,dont know how to close case ,have been trying for 4 days ,,not easy for old man of 76 yrs old any one help please ,,thank you

Belgium post returned?

Hi, I have recently had 2 small parcels sent back from Belgium saying ' Duties/V.A.T payment notice expired'? Both were EBay V.A.T collected and paid and both parcels had it clearly stated on the customs declaration and near the address ... Obviously...

Partial refund

I offered a partial refund to buyer, who accepted. I added my payment details (these were already on my account) and now ebay have stated they are refunding full and buyer doesn't need to return item. Payment history is so confusing. Can anyone put m...

Need direct phone number for eBay staff

Hi I need direct phone number for eBay staff I'm limited to 10 items per month need to increase this I use to have another business account which I can no longer use as I set it up under .com but sold with UK as I'm from the UK I had 20,000 items I c...

Stolen item

Hi, I received an empty box. I notified the buyer that the item I paid for was not in the empty box. She contacted the delivery company but Evri has not got back to her. The item was stolen in transit. Am I entitled to a refund?thanks!

Cannot save items to my watch list

HelloI am trying to save items to my watch list but I cannot get them to save, is it just me or is it a genral probelm??

NEW SELLER - EBAY SUBSCRIPTION

Hello I need advice on this matter. I am new seller and I subscribed to the basic store of 1000 free items. I already hit the 1000 free items last month. Can I still list more items this month without being charged insertion fee?

Faulty EBike Kristal E5 Pro, Purchased 19th Nov 2023

I purchased the above EBike on EBay and it worked for 7 months till July 2024, The Pedal Assist stopped working - Display Unit showed Error Code E10 which the Seller said was a Controller Fault. I paid the seller for the replacement Controller Unit a...

Gold fraud scams it’s rife on the platform nothing is being done too stop it

Gold in the uk must be hallmark no mater how small you must shoe the hall mark . Many sellers are at saying 18k 9 k with no gold mark . It maybe gold color even rolled gold has hall mark . They cannot say 18k etc without proof ! eBay wake up look on ...

Payment reimbursed as seller didn't want to pay postage.

Hello,I bought a pair of boots after Seller made me an offer. I paid the asking price and the amount advertised for postage. A day later my payment & postage was reimbursed as Seller had an 'issue with postage?'No communication or explanation from Se...

Where is the sent folder in the new ebay ios app

Found the message icon but only can see messages from members or Ebay.......no sent folder?

Continually asked for sign in.

I am unable to add items to my watch list.I keep getting asked to sign in which I did.This repeats over and over.I changed my password and signed in again. Still keeps happening.Rebooted my browser. Still happening.Anyoe know what's going on?

Feedback

Hello, I cannot seem to get through to anyone from eBay because my query does not fit the options available.I always leave feedback as soon as an item arrives. I ordered a strimmer recently and tried to leave feedback on the day it arrived, but I get...

Resolved! Two different claims at the same time!!

So as the title suggests as a seller I need help with two different claims that I don't know how to deal with.First one was opened by a buyer who is claiming the item I sent is not original (it's a makeup product that I've sold loads of it already wi...

Resolved! Incorrect member name

When I open my eBay app it shows a different member name on it with no history and a different March 24 start date - what should I do?

Brand (Required) causes app to crash. Cant list

Trying to list clothing via app. BRAND is a required field to populate. As soon as you search or type in the brand the app crashes/you end up with draft listing's. Have tried to delete the app completely, reinstall from the play store and log in fres...

Resolved! Missing tracked item as a seller

I'm a seller that sent an item with evri and tracking number. The item has been stack for 3 weeks with them. The buyer rightly so has opened a case. Am I supposed to refund and lose both the money and the item?

Looping login

I'm logged into eBay and can view my account details etc. but when I try to add items to my watch list I'm asked to login again. This then loops through forever. It goes to a page asking for my windows login to be added, which I won't. So I click "sk...

Address Information

Ebay is asking me to update my address information to include slightly more information than I have had for the last 20 years. Trouble is, it is showing me an amended version of my address and the current version of my address. It wont let me move fo...

refund ,

DeliveredYour item was delivered to your PO Box on ** 21-08-2024. **Not the signature you expected? Find out why.Tracking number:SP049769425GB Service used:Royal Mail Special Delivery Guaranteed 1pm™ my item was returned proof was sent ,but still no ...

Bidding

Buyer has placed a bid, but has offered a higher price I'm happy with, how do accept this offer as the listing has been locked and I can't change it. Thanks

Resolved! Which option does a buyer take to cancel a purchase without facing sanction?

Links to members

Business Account Help - It blatantly isn't

Hi, like a few others I've seen. I've been flagged as a business account. I'm clearly not and it's farcical, I assume it's a bot that's flagged me. I have sold nothing new, and nothing made by me and everything is random clutter, and or specific item...

Returning possible stolen item

Hi, I need advice on a phone I purchased from a seller 6 weeks ago. I wanted to send it back but I was out of the 30 day return period so I sent it to musicmagpie. They messaged me today saying they can't buy it from ne as it is showing as either sto...

Returned item

I sold an item which I believed to be in full working order. When the buyer recieved it they said it didn't work so i asked them to return for a full refund. The customer said they returned the item I haven't recieved it. Ebay have refunded the custo...

Change from Individual to Business seller

I have recently changed ( 4 days ago)from Individual to business seller and have a lot of listings ( circa 600 no ) which were on the system for free listing as they are stamps and most are very low selling prices (buy now ).I have not yet decided ho...

Accounts

For some strange reason when I login to my account eBay screens an account I closed quite a while ago with a different email account, I've tried to close it but to no avail. Unfortunately eBay don't seem to be responding to my requests to resolve the...

Items missing from package

Hi, i decided to sell some perfume as i'm a bit short this month, they sold quick snd i packaged them with bubble wrap and sent them Yodel to door the next morning, a buyer contacted me to say she reveived the package and bubble wrap, but no perfume,...

Light fan

I bought a light fan from someone doesn't work I wrote to the person and they are not answering me.

Restricted on adding listings

It says my account has been restricted for listing items I've tried to speak to an assistant but can't get through any ideas how to resolve the issue

Postage?

Hello ive just opened a business account on Ebay, im trying to list my first item but when i go to choose the postage nothing is listed and its asking me to create postage policies?? Do i have to add all these manually now? i have a normal account an...

Resolved! Reopening an account

Can anyone advise me how to re open my ebay account which I inadvertently closed 2 weeks ago. Help please for a novice!

Restricred classified add why?

Hello, my classified add is still restricted , I selling car firsttime from Ebay, but before has been sell from another side, another cars was all right. Now I have restricted ad , ad haven;t bid, and without offer, ad finish time after 9 day. Why is...

How to change nector card on ebay

How to change nector card number on ebay

Feel cheated

I bought a book, which I was led to believe was a novel by a French author, in its English translation. I received a graphic novel ( comic book). I asked the seller for refund, as it is not what I ordered. The listing gave no indication this is a gra...

Need help with verifying my account

I recently got an email telling me to verify my account by adding my ID and some other simple details about myself, which is all normal. I filled the form but then it kept on telling me to verify my account literally right after I sent it. So I conta...

Changing deli ery address

I have always had my purchases delivered to my work address, however I am bidding for a new item and ut won't let me change from my home address to my work address. Anyone had this problem or know how to resolve the issue?

Too many targetted ads

I entered one search term on eBay for a specific British WW2 watch. As a result my windows 10 page is full of ads for all maner of different watches.How do I stop then please?

Advance search on android app

Anyone know how to search for a seller using advance search on ebay app for android...

Resolved! Refunding my buyer for damaged tv

Hi there. I packaged and sent a TV to my buyer. unfortunately it has got badly damaged in transit and I accept that I will have to refund the buyer. However, when I look at refund options they seem to require that the buyer package and return the ite...

uploading a listing whilst on holiday abroad

I am in Spain and trying to upload an item for sale but it says there is a problem with item location. Is this because it detects I am not currently in the uk?

Charity shop

I am trying to find a particular charity shop site, how do I search. Thanks in advance

Unable to list my own starting price on auction.

When I add my starting price and go to list or schedule an item the actual listing has a made up suggested amount from eBay. Beggining to annoy me now.

eBay are giving no support all the time

Basically someone who tried to scam me has left bad feedback after opening then closing a request as I had all the evidence needed to show he was trying to scam me photo evidence of the packages at his door the GPS showing it got delivered to the exa...

Help regarding buying

Hello. I just bought some security grills after liaising with the seller. Postage and the price were decided based on measurements I sent via email. He then created a listing and I bought it. However eBay won't let me pay as it keeps saying to ask fo...