Simple Delivery Refunds

[urbankangaroouk]

Has anybody successfully received a refund for unused labels in the new simple delivery system?

I have continued to use my own delivery methods but im currently paying twice for delivery with this new system, I spoke with an agent who sent me a link to apply for a refund, so far ive applied for 17 refunds which is worth a fair bit of money to me, so far ive drawn a blank, not even a message to acknowledge the refund, some of these go back 16 days and still nothing.

Thanks

[**peaseblossom**]

Your listings all have postage on them which is paid by the buyer.   They automatically get a refund for unused labels after 3 days.    To buy your own postage you have to select seller pays - free delivery.

You're selling a lot of  new items which means you should be registered as a business seller.   That way you won't have to use Simple Delivery postage at all.

[**peaseblossom**]

Sorry, that should be 30 days, not 3.   🙄

[john1297576]

In effect, by doing it your way, buyer pays no postage as they get the refunds, but you then buy postage.

You are losing a lot of money, but must have very happy buyers, who are not paying any postage.

As already explained business sellers do not have to use, not so simple, simple postage.

[urbankangaroouk]

So how would I price my items? raise the costs to include the postage? its all a bit confusing for me, it is far from simple

[tommystrezures]

As previously mentioned if your account was correctly registered you would'nt have this problem as Simple Delivery doesn't apply.