Refund, when counterfeit products are bought?

[erirog2011]

Hi,

Does anybody know if I will receive my money back when I realise that a product is counterfeit, and I report it to eBay?

Thank you in advance for your help.

Regards,
Herwig

[**peaseblossom** · Accepted solution]

Yes, but only if you open a "not as described" return within 30 days of deilvery.   Longer than that and up to 120 days contact your payment provider about a refund.

[plpmr]

to get a refund you need to open a not as described case -

https://resolutioncentre.ebay.co.uk/

[erirog2011]

Thank you.

[tressygirl]

eBay's 30 day MBG Money Back Guarantee is written on every listing.

Read about it from the link below,  if you're buying on eBay it explains exactly how this protection works.

https://pages.ebay.co.uk/ebay-money-back-guarantee

@erirog2011