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UK Seller News: April 2025

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help please postage

on my listings i am putting free postage or £4 but it keeps showing £3.50 postage other courier on my active listings for everything and i just want it to be what i write in my draft dont know how to sort it and im going round in circles

Help!

Why doesn't Ebay make people state what they are selling and put important information on the adverts main post?How do I contact Ebay creators to make this possible?If you buy books like me WHY do people HIDE if the book is Hardback or Paperback?Why?...

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Ebay needs to do something about Scalping.

I've reported a listing that literally confirmed in the title it was not physically present with the "seller" (i.e, it said "RTX 5090, confirmed order!" whereby the degenerate scum had made an order with a retailer for MSRP (£2000) and was then direc...

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  • 1 replies
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Returns policy on campervan

Im trying to list a campervan for sale in the correct category but its saying I have to offer a returns policy of 14 / 30 or 60 days and won't allow me to override. Dont like the idea can but run around go on holiday for 30 days and come and get a re...

Ebay NOT resolving my restriction

Hi, I have been struggling with eBays customer support for over a week now, they've decided to leave me with a restricted account at there own fault, they decided that they now require uploaded tracking, that is fine, and I'm sorry eBay that I missed...

Resolved! Australian bidder denied

Why is a prospective Australian bidder being denied an option to bid on my item? Not offered International postage on effort to relist - only Global eBay.

Selling to Latvia

Someone in Latvia. Has purchased a jigsaw from me for £15.00 and they haven’t paid after 4 days. I am new to eBay and I’m thinking it’s probably something I haven’t done( enabling international postage) Will it cost me more than it’s worth , it was £...

Sending Offers

Hi, Why do you get Send Offer when there are lots of people looking but there has been no one watching. Alternatively I have watchers on items but never the opportunity to send them an offer, does anyone know the reason why ? Many thanks.

Return item not delivered

Hi, buyer requested a return due to damage on arrival. I approved return and now the tracking is saying it’s been delivered to me but I haven’t received it, there no option to state it’s not been delivered and virtual assistant can’t help. What shoul...

UK VAT requested or else account suspended

Hi all,I'm a private seller from Portugal selling on ebay.uk, now ebay is asking for my vat number or it will suspend my account. Is this new? is it valid? i already provided my portuguese vat, because that's where i'm from.Help please. Thank you

Resolved! item for sale doesn't show up in search results

I listed an item for sale but it doesn't show up in search results. I used ebay.nl to create the listing and the item can be sent anywhere in Europe but it doesn't come up in search results unless I search specifically on ebay.nl. Even then there is ...

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Won item then it’s relisted

Hi, I bid on a clothing item using the starting bid amount. When the bidding closed with no other bids but mine I thought I’d won the item. I was surprised to find it was relisted. Can a seller withdraw or relist the item even if I bid the minimum am...

Postage

I bought a Royal Mail postage label from EBay. When I went to the P.O with the parcel (pair of shoes) the label wasn’t enough as it was for a letter and 1 gram weight! What can I do?

My father has passed recently

As stated my dad has very recently passed away and I need to delete his account. I have none of his details for his eBay account. Don’t really even know if he has one but the app is on his phone. How do I go about getting in touch with eBay

Refunded buyers money twice

I sold and sent an item to a buyer. The item didn't arrive so I refunded his money. Then the item did arrive. I relisted the item to allow him to buy it for the same price as before,and he paid. All good so far. Then Ebay took the money out my accoun...

Broken item

Hello my boyfriend had recently sold an item on eBay and everything in the box was in perfect condition before it got sent but as the buyer received it it had been broken in the post and now money is getting taken from his bank account as the buyer i...

MIP Issues

I am trying to load a test file, the data points are shown below to upload a product and keep getting the error MIP_12 The Product ID / SKU is missing. Add a Product ID / SKU for this item. The SKU is set in my source file and I have used this templa...

how to send customers my address

hi so i am selling a service where people send me something to fix and then i send them back. how do i send them my address when they order because ebay doesnt allow contact information to be sent via messages.

Simple Delivery

Hi everyone, I am a private seller, selling mainly the same items (vinyl 45 singles) and I have been on Ebay now for over 20 years. When I Iist an item, I have always quoted a postage rate through Royal Mail that the buyer pays direct to me when they...

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No blue buy button?

I am unable to buy anything since last Saturday as the buy it now button is not displayed..it skips that page and goes to sellers other items?So frustrating..can anybody help?

Buyer was banned and has rebought item

Hello! Someone bought an item from me, they were then banned (I think?), and ebay emailed me that I should not communicate with them or send the item. The person then rebought the item on a new account. I don't know what to do in this situation and c...

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Two Labels

I printed two labels to the same buyer by mistake,Will I be charged for both of them? I only used one

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Please help, cant seem to speak to a human

I sold a bnwt jacket just before Xmas. When the buyer received the jacket he said it had no tags so wasnt new. I pointed out that the tags were clearly shown in the pics and all of a sudden he miraculously found them.Unfortunately I have end stage li...

sales event

hi, i was wondering how i start a sales event, where i can offer discounted prices on particular listings without changing the price on the listing directly

Is royal mail having an issue, or ebay

Trying to send an item to the US, using Royal Mail, but I get the messagePlease be aware that Royal Mail is experiencing tracking issues at the moment. We apologize for any inconvenience and if affected, ask that you try again later. As such I cant p...

Received a water damaged item?

2 Months ago I purchased a battery hoover, which was listed as damaged box. The item arrived in a water damaged box. Evidence of water inside and out. When the hoover stopped working, it was noticed the water had got into drive motor. And would cost ...

neg feedback no response from buyer.

Buyer didn't open a dispute she just won't respond, I even offered a a replacement plus a free gift for my apologies, Tracking shows she has now received it ( but late ) I don't know if there was a postal dispute somewhere or that it was left in the ...

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return Part of Postage

The buyer of a very small package paid £7 to the post Office - buyer told me - it should only be £2.94 that's what I quoted her for the small package. I want to return the £4.06 back to buyer.

Item lost

Hi Hive mind: Bought an item last year august(ebay uk) and it soon became clear(thanks to the sellers shipping choice) that my its was lost. Not a cheap object. tried to find item, seller kept saying he was working on it. its now 5 month's later. can...

Total funds on ebay

Hi my money is in total funds I have got 50£ in there 2 from refunds I did not have to send the item back and one from selling something do I have to wait a certain amount of time. Or will this money be unclaimable and what will it be used for.

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Offers

Rhetorical question…..Why am I getting offers on items I’m not even watching……it’s infuriating please stop doing this eBay

Wrongly described item

I recently bought something in an auction that was (and indeed similar items still are being) described as weighing 900g, when it arrived it was 600g. I contacted the seller and was told they’d mistakenly cut and pasted the description and hoped I un...

postage fees

Hi i need some help regarding postage feesi am selling vegetable seeds. one pack is usually 1-3 grams. So its usually fits to letter or large letter. However, ebay charges my buyers too much.when ordered 5 packs- ebay takes over £5 for postage, when ...

Help with payment details

Hi , could someone help me please? I have just noticed something odd. All my purchases have gone through ok and payments have gone through my bank account. But when i look at the order details of my purchases there seems to be a different visa number...

Age conformation?

When bidding for a hand axe for wood chopping I was asked for conformation of my age (due to a knives act,) by giving all of my credit card details including the security code on the rear of the card??? Both Ebay and Paypal (Who I only use) know my p...

Selling an item

It's the first time I have used Ebay. I have sold an item for £700 and the buyer wants it sending by courier. They have only paid a minimum amount which covers tge item fit £50. I am worried, if it's a scam, that they will say the item is damaged on ...

Resolved! Problem Buyer

Hi All, I recently listed a new item, all seals still intact. A lady purchased the item and I sent it off to her the next morning. She received it the following day and then wrote to me stating that the item was used and had been broken. I responded ...

Listing Restrictions

Hi, so we have currently been given restrictions on our listings, but I am struggling to understand what to do in regards to this. I have tried changing prices on pre-existing listings and it keeps showing me this message: Your seller performance is ...

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Orange connex account creation

Helo all. I tried many times but I am unable to create account with orange connection... Tried many times to register my interest but no one is responding back... Any suggestions please as I created my seller account and unable to run because of fulf...

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Confusing message regarding a buyer

Hi all, After a buyer paid for a Buy It Now item earlier I got the following message from eBay: “We wanted to let you know that a bid for the listing below was cancelled because of an issue with the buyer’s account…We understand that this must be dis...

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EBay postage bar code

My wife took my sold eBay package to the post office with the bar code eBay emailed me and they couldn’t read it and she had to pay almost 3 times the eBay postage cost to post it. Anyone any similar or advice on this?

Gave wrong item

Hi I sold some fishing rods and arranged for collection but my husband got confused and gave all the rods that sold to someone who collected them and did not realise that there was two different buyers please can someone help me as I now have a membe...

Resolved! Help with sending pick up address in chat

I currently have a mobility scooter for sale down as a “buy it now” and collection only.I have a husband and wife that have been in contact via eBay messaging and would like the view the scooter and to try it first before they buy it, which I am perf...

Seller performance level

Hi, I was wondering if anyone knew what to do in regards to our seller performance level. It has been below standard since November due to some cancellations made on our end due to lack of stock, it dropped our defect rate down to 3.61%. 12 out of 33...

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Unable to use PayPal credit to make offer

Why does EBay restrict the ability to make an offer requesting a payment source. I can see the reasoning behind it to stop people from making a offer being unable to pay for it to stop sellers having to go through wasted time on behalf of buyers but ...

Not being able to buy.

Hi, I've been a member for 16 years but now when trying to buy something all I gat is described item it won't let me buy it now does not show nor do the pictures of item , no I've not been violating any policies HELP

Payment of item

On the listing I said payment in cash when collecting vehicle which sold, when contacting buyer he said he could not collect for approximately 2 weeks so I asked him to pay on eBay instead of cash which would secure vehicle. He said to me eBay would ...

I want to cancel my order

I have two orders with you and I want to cancel them and unfortunately for some reason he's rejecting it even though he hasn't posted the item yet clearly so any sorting out by using if I can have my refund that will be great if not I will take up wi...

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Removed listings

Hi all. Just looking for some information. We recently had over 20 listings removed from our account as apparantly they don't follow counterfeit policy. I've spoke to ebay about this, explaining many sellers are selling the exact same item. I asked i...

FRAUD

Just received email saying that I have just bought goods value £1045.99 and paid by PAYPAL.How do I inform ebay that this is a fraud?

Purchase

I recently purchased from EBay and received compensation. The seller is now emailing me that she wants the goods back. That was not part of the compensation deal as I accepted a partial refund and no need to return the goods. Can you help.

EBAY CREATE ACCOUNT

Hello friendsI have a company in the UK on eBay and I want to open an account but most of my friends say that as soon as I open an account, it is suspended and the account is closed. Is this true? What is the problem? I have accounts on Amazon and Et...

Item described as new other

I’ve recently bought a dashcam from a seller who listed it as new other. In his description he said that the, ‘dashcam was used’. Received the item and I plugged it into my laptop and some driving footage was on the SD card. Every bit of footage that...

Buyer not responded

I sold an item, the buyer paid, I arranged to get it collected via royal mail parcels tracked 48 hour delivery and paid for the postage. Then the buyer messaged me to say address has changed, so I asked for a refund for the postage and arranged anoth...

Non paying buyer on multiple items

Hoping for some advice please I have had a buyer purchase 4 x items on one day and not paid after several reminders. Same buyer then had winning bids on 6 x more items a few days later. Now owes for 10 x items.Sales are now being cancelled on the fir...

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Buyer wants return or refund

The buyer wants a return due to some cellotape glue residue on the clear plastic cover and he can clean this off easily this crazy . And looking at his feedback he/ she done this before and I question the motives This doesn’t feel right and as selllw...

Apple Keyboard

Hello there , so I got a situation that the seller sold me the apple Magic Keyboard , on listing it was saying new unopened , but it came opened and without any components inside , and he claims that i made photos of some other keyboard what should i...

Can the seller of a collection only item give out their postal address via ebay messages if item has

Can the seller give out their postal address for an item on collection only via ebay messages,before payment is made.The seller states the eBay is blocking him from putting their address or contact number until payment has been made. But it has not s...

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Item received by buyer,but said they have not received it,so ebay refunding money

sold item on here, 18-10-24, buyer contacted me to say the controllers not working for the Nintendo game cube I sent, I said sorry I will refund your money, he said I need taxi fare etc,I said I will send you the postage label plus p&p, never heard n...

Adding a stored payment method

I'm trying to add a stored payment method to my eBay seller account, as it says i can not add any listings without this. When i go into the subscriptions part it says add payment method but when i go through to it the link does not work. When i copy ...

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Age

Um, I like to buy a l knife set but I don't have a credit card. I don't want a credit card. This is discriminated because this I'm being 50 years old. I think this is disgusting. Why can they not do age check on I'd or on address, like other companie...

Misinformation re advertising

I purchased an item today. Advert stated had only been used once . Seller states no refund.when it arrived the strap was split, lining has come away and scuffs all along strap. I immediately e mailed seller with photos.This item has clearly been over...

Buyer Returns

Ebay sent return label for item, Seller hinting " all better be in same order sent and in same condition "- feel this is a blatant attempt to withhold refund, what can I do to protect myself?Also do I simply return the item as seller sent ( item thro...

Buying an item after auction is finished

I agreed a price with a seller for an item after the auction had finished. I agreed to pay when l collect the item but E Bay will not allow me via the message facility to get an address and phone number - how can l get this information?

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After refund item not returned

Hello, I sold my tracksuit around two weeks ago. The buyer was not happy and I did refund. I am still waiting for my item and contacted the buyer but did not get any responce. I added the conversation and refund proof. thank you.

Payments

I made an offer on wheel to the seller. The seller accepted my offer. When I went to pay for it. It was already paid by PayPal. eBay had done this without my permission. How can they make payments without my login to PayPal. Can eBay access to my Pay...

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EVRI postal options

I'm listing an item that fits into the 2 - 5kg range. I know that EVRI offers services up to 15kg parcels, but the only options I can find when selecting postal service are 1 - 2kg. Any idea why the 2 - 5kg and up to 15kg services are not displayed?

Seller not paying postage

I hav purchased something and been told today by the post person that the item hasn’t had enough postage paid so I now need to pay to collect my item?! When I sell stuff I hav to pay full postage or they wont allow me to post the item?! So what do I ...

Fake

People in this app EBay are selling fake things and I haven’t received no answer from the sellers , this is the second time I purchased a item and they’re are fake !!! I want my money back

Refund

Hello all, I was wondering on what to do, this lady wanted a refund for an item, she got the refund but never gave my item back, but instead gave it to a charity shop and only told me because I had asked if she had posted it back! I don’t know who to...

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Offers

Hello, how do I know whether an offer I have received is from someone who I sent an offer to or not? Hope this makes sense.

Resolved! Seller Pays for Return

I have received a full refund for a faulty item and the seller is responsible for return costs. I haven't received return labels or courier details. Can eBay help with this or am I just stuck with an unwanted item?

Faulty goods sold

Hi I have unfortunately purchased items that turned out to be faulty goods from an EBay seller and have tried several times to contact the seller regarding the problem but sadly they are ignoring me. I can’t seem to find where on EBay that I can get ...

saved searches and inappropriate results

I dont understand whats going on with saved searches lately.I have items in my saved search list and ebay has always notified me when a matching item comes up.but just lately ebay seems to be ignoring the filters I've set in my saved searches eg: I a...

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  • 209 Views
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Guarantee

I purched a new Blackview mobile phone 8 more months ago which has recently developed a faulty usb socket .It comes with a 12 month warranty The manufacturer has said to contact the seller as it wasn't purchased from them direct The seller is no answ...

Resolved! Classified AD buyer cannot pay by card?

My buyer for my truck is saying that they cannot pay by card for the truck that I have accepted an offer on. I have looked and card options don't seem to be there? Can I change this so they can pay through eBay or do I have to collect payment by bank...

A buyer delaying the collection of a large item

I recently sold a large window on jan15th. The buyer paid straight away. The buyer then asked if she could delay collection until 29th, and I said ok. Now she is delaying collection until at least after Feb 6th but can’t even give me a firm date. My ...

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Resolved! pickup code

buyer problems the buyer came to collect item and he did not have the collection code with him and as he travelled a long way to pick up item he said he would message me when he gets home.I waited for the code and nothing arrived so I sent him messag...

Refund request

I purchased an item in October 2024. It has now stopped working after four months. Seller won't respond to my emails. I have tried to open a refund request but it says its outwith seller return time. Used the automated returns option but just going r...

Land line messaging

Why am I getting BT messages on my land line when I have not disclosed this number to EBay should I just remove myself from EBay completely.

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As a seller EBay has removed postage option of Evri over 1kg from my postage options - Why?

I have been selling privately on e-bay for a while. Recently I am doing more as I clear out my Mums house. Until 3 days ago I was able to pick Evri 3-15kg option max length 120cm as my posting method but now only offers me up to 1kg which isn't right...

Buying

Hello. I would really appreciate it if someone could help me or give me advice or guidance. I purchased 7 boxes of pokemon cards for my son they was new sealed. All 7 boxes after I opened them looked like fake cards i just had a gut instinct. I expla...

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  • 228 Views
  • 2 replies
  • 0 kudos

Postage

Hi, can anyone tell me how I rectify a postage label that the post office is saying is wrong?

Courier pick up

I have sold an item and the buyer has arranged a Courier to pick it up, the buyer has paid me for the item. I guess I’m a bit paranoid of scams but how do I ensure this transaction goes smoothly? I have asked the buyer to give the Courier the collect...

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  • 232 Views
  • 2 replies
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Restricted item

I have just attempted to list a Haynes Workshop Manual (Lockheed SR-71 Blackbird Aircraft).As i pressed "List Item" i had a RED box appear telling me it was a restricted/classified (US law) item and cannot be sold on Ebay !!.Do not attempt to try aga...

Resolved! Is it possible end a buy it now post with watchers but keep it to repost at a later date ?

Is it possible end a "buy it now" post with watchers but keep it to repost at a later date instead of having to make it again ?I'm going away and i have a couple with 20 days left to run and obviously won't be here to send it if it sells.Thanks, P.

Sales money becoming available to withdraw

I sold an item earlier today and bought the label through ebay. Later I saw that it was available to withdraw. I should have withdrawn it first but I didn't. Then I sold another item and bought the label from eBay for that too. When I went to withdra...

Having trouble bidding for a product (in UK)

There seems to be nowhere to ask this question on ebay. I have been signed into my account. Had an item on my watchlist. I got an email to say bidding will soon end.Can I please ask if I'm doing something wrong. Today I bid forItem: GW Instek GDS-820...

Sellers have zero rights

Sold a digital item ie game and the buyer asked for a refund so he can keep my game also and said not recieved all the feedback I have 189 positive that means *bleep*. Best selling to amazon

Return shipping costs

One of our buyers opened a case wanting to return an item because they thought the item was something else. The used the 'pieces missing or damaged' option so we are being asked by eBay to pay for return shipping - there doesn't seem to be any way to...

Credit

I noticed ads for business credit on my app, but they are gone now. How can I find the details? Thank you.

battery return

hi, i bought a car battery and they sent the wrong one, they are willing to a refund if i can return ir. my problem is no carriers will take it saying its a banned item. whats my next step? thanks

payment

payment of £24 not been paid into bank account, from 2 weeks ago. bank details are correct not had this problem before

I need help

hi everyone I need help. I put my registration plate in to the system to get parts for my car as I needed an item. An item came up I put in an offer. Once I put that offer in eBay then said the item won't fit my car so I tried to redact my offer but ...

Boots

I bought boots for girlfriend which don't fit I have asked for refund but seller has ghosted me what should I do thanks

Getting repaid for a refunded item

I sold at item to an overseas buyer in the middle of December. It seems it got delayed en route and the buyer raised an item not received claim which I had no option but to refund. It was delivered on the 22nd January and so I contacted the buyer to ...

Chinese postage charges

I just purchased an item for what I thought was £8.99 some basic unbranded what I thought were well priced car rods??? but there was a hidden charge at payment that I didn't see if £65 on top of the vat creating a total of £88.99 which my eyes were d...

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lost account

Hello, I have two eBay accounts, one I use and one that lies dormant as a backup. Today I reinstalled windows on my PC. I, of course, needed to reinstall everything that went with it, including my eBay account, although with it being a long time sinc...

Robbed by ebay

I bough an item from a seller that ebay allowed on their site to sell things. I paid £49.95 and did not receive the item and emailed the sellar but received no reply. I contacted ebay and all they did was remove the sellar for policy violations and c...

Case closed with no investigation

I purchased an item as a Christmas gift for my daughter. It was used once and broke. I requested a return and the buyer didn't reasons at all. Next thing I see is that the case is closed and I cant even appeal. What the heck can I do next? It was an ...

Close account with credit balance.

I sold a service after a few years of abandoning ebay. I now remember why I stopped using ebay. Anyway, I sold a service, everyone is happy. But the funds are withheld as my bank requires verification. OK! So O followed the process. Received the micr...

courier collection

I have a large, fairly expensive item for sale. A potential buyer has messaged me and asked if I would accept a courier for collection.Is this ok and how would it work. expansive

eBay authentication

Hi. Bought a watch a month ago and it was eBay authenticated before being posted to me. It wasn't to my taste so I've just sold it on. It's asking me to send to an authenticator again. Is that right or can I use the month old authentication?

Unable to view photos of items for sale

I've had the eBay app on my tablet and phone for years with no problem. Recently, I've found I can't view photos of items on my tablet. When I click on the item I get the description with no photos. My phone is unchanged and operating correctly. I've...

Royal Mail Delivery

Bought an item on eBay. Seller promptly dispatched via Royal Mail to my local news agent pickup point. Royal Mail tracked and emailed me to confirm delivery to local news agent and ready for pickup. Went to said news agent and they asked for the bar ...

Selling standards below par

We currently have over 1200 feedback at 100%, a significant proportion of which is for selling as opposed to purchase. Ebay support has suggested our selling standards fall below what they expect and that the selling account is at risk...not quite su...

A seller

Hiya I am having a problem with the seller I have messaged loads of time have not really responded I am very upset it has been going on for ages i want a full refund the item is dog shoes and they don't fit my dog,I messaged the seller to ask that I ...

Missing

I sold a phone on eBay for £370. I used eBay’s postage to send it and they lost it.I had to refund the customer the money and I am now £370 out of pocket. I have contacted Evri and they say eBay should refund me but I have received nothing!!!How can ...

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Safety recall

I purchased a telescopic ladder some time ago which is now the subject of a safety recall, and was instructed not to use them because of the danger of collapse; ebay advised me to contact the seller which I did, but the seller has not responded. What...

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