Refund request even though item was successfully delivered but "Stolen"

[gemgalaxyltd]

Hello eBay Community 

after a parcel was successfully delivered proved by tracking, the buyer reached out that day to say it had been stolen. 

I chatted with eBay through the chat service and they said that we are proof of delivery was successful eBay would side with me. I was told by eBay to inform the buyer to open a claim and then to block the buyer. 

Today I've just received a refund request from this buyer stating that the item was damaged on arrival and then in the notes she's put stolen. 

Should I call eBay and inform them that this buyer is miss using the refund policy? I don't want anything to affect my 100% feedback score. 

[tobiasd4]

If buyer opened not as described case, issue returns label and refund on return. 

But if item was stolen, buyer can't return it, so no refund.

[gemgalaxyltd]

Hello Tobiasd, 

Yes the item was stolen and the buyer is misusing the refund policy, but I can see anything my end to reject this refund, all I can do is buy a return label or offer a refund and she keep the item..... 

I am guessing this is a call to eBay unless there is a way you can report this online, sorry I am new to selling on eBay 🙂 

[tobiasd4]

If you fail to issue returns label, buyer may get refund anyway.

You won't get charged for label unless it is used.