Member To Member Support

Find another ebay user help

Hi.Can somebody tell me how to find another ebay members account please? I am using an android phone and not all of the normal search options are available to me as a result. Thanks

I've been an active eBay member since November 2024, with a history of successful bidding and payments. My most recent purchases were in January 2025. However, today I'm experiencing an issue when trying to check out. The "Buy It Now" option is missi...

Part fefund

Purchase an item and received broken seller sent prt refund, now no contact to try and get the rest

Technical problem when sending offer via inbox

A prospective buyer messaged me from one of my listings, and I want to send him an offer on that item. But when I select "Send offer" from the top of the conversation and enter the proposed price, the "Continue" button only gets me the following mess...

Copyrights and scammers

Buyer bought several now cd Fatboxes all in mint condition. They were delivered at 11 am and within 3 hours he's opened a case saying 1 track won't play. He's copied all the cds onto his computer and I've left with paying postage twice and unable to ...

Dangerous faulty item

so I bought an electric clothes aired in late October. Yesterday when I went to remove the clothes I had realised that the thing had broken exposing wires. I was horrified I looked at the other side and I could see that that side was also going to go...

Receiving an offer from an interested buyer, but no option to 'Accept' or 'Reject'

I received an Offer for a listed item (for which I had Offers enabled at the time), but when I clicked on the link I ended up being taken to a window stating at the very top: "You have 4 questions to answer" and the following clickable options: "Revi...

Resolved! Offering to buy or sell outside of eBay policy

I have been accused of a listing that don't follow policy.“Offering to buy or sell outside of eBay policy”The item has been listed on e-bay for over a year.No one contacted me about it, and I have not sold it!!I have been on a chat with an agent.He g...

Sending via GSP, I did something silly!

Hi there - I don't know how I stupidly just wrote this person's name and the GSP address on a parcel, as if it was the buyer's home. In the package was literally the item and nothing else.I know that it was delivered to GSP through Royal Mail trackin...

Return label cant load

I'm trying to print a return label, but it keeps saying "We could not load your postage label at this time. Check back later to get your label" It has been 12 hours since I've requested a return and the seller accepted it. What can I do?

Sold watch, I refunded buyer then watch turned up.

I sold a watch 48 hour tracked after 2 weeks watch still hadn't arrived so I refunded buyer. Now another 2 weeks have gone by and buyer tells me watch has turned up. So buyer now has a refund and the watch.

How to download QR code tgat a buyer has paid for postage using royal mail

How do you download QR code that buyer has purchased postage through royal mail

I have tried to start selling however first item and it days I am restricted see URLO?

I can’t find any information on URLO does anyone have any idea why and what this is. For info it is a baby comforter for sale TIA

Seller refusing return

I bought a bikini top that does not fit, seller refused return, case closed, any suggestions for getting my money back please

Unable to comment on the member to member forum.

There are several posts which I could contribute to but there is no way for me to comment. Has anyone an idea why or how I can comment. ?

Feedback

Hi. I recently had a buyer refuse to pay for an item he won. He had put about 13 bids on over a few days so it wasn’t a mistake. His reason he said was that he could get it cheaper elsewhere. I cancelled the order after the 4 days but then it seems t...

No purchase options on the item screen

I have no buying options, no messages from eBay about policy breeches, and 100% positive feedback. What is going on?

Purchase

I’m trying to find the purchase history on something I bought possibly 10 years ago. I can only find the history for the last year or so. can anyone help. many thanks

selling and fees refunds

i am new new to selling on ebay so when i listed my item i had forgotten to put mileage so i pulled it, then i pulled it a second time because i put it on for 7 instead of 10 days. now i am being charged £17.00 and haven't listed it yet. what can i d...

Partial payment

Hello, I’ve just sold my first item for £30 and the payment went on hold because I had not completed bank details. Once completed I was expecting the £30 but checked and I have £16.01 . I’m not sure why and where that’s from, I’ve only sold that item...

Food returns

Why would the seller want a damage bag of sweets returned?

Changing delivery address after buying an item

I bought an item using my friends debt card and change the delivery address at the same time but when it went through and paid for I noticed that it still had my delivery address which I don’t live at this address anymore so I contacted the seller st...

Collection code

Buyer collected item and paid cash , that he and I were not aware you can not pay cash on collection any more , hence my eBay keeps reminding me to dispatch item but needs the 6 digit code that a. I don’t have b, the buyer doesn’t have it , c. The bu...

Resolved! Picked wrong royal mail delivery

I have started selling on ebay for the first time and I accidentally picked the wrong delivery size when I listed my item. I selected large envelope when it should have been parcel. When I took it to the post office the person told me it was wrong an...

Items over 20 kg on the Global shipping program.

I have sold 1000's of items but tonight I sold 4 items each weighing 8 kg. This equals 32kg. The buyer paid separately for each item. So now I cannot generate a label to send them to the Global shipping centre as the weight is too much. I could send ...

Parcel sent to buyer

Ive posted item out today to a buy when I’ve realised ebay sent me free postage for the item to be sent for authenticity to make sure my item was genuine, but them time I realised I’ve posted it out to buyer . What should i do ???

Selling counterfit goods is OK according to ebay

I recently purchased some software through ebay thinking it was legitimate, however upon receiving the item, it ws a file & code on a recordable DVD.I tried to return it, but that was a failure. After that, I then noticed the seller had used the exac...

Hi i found a deal that looks too good to be true. Can you check this seller, please https://www.ebay

Hi i found a deal that looks too good to be true. Can you check this seller?

Resolved! We couldn't send 1 offer due to an unexpected error. Please try again later.

I attempted to send an offer to one buyer and eBay refused it. I did an internet search and one post on Reddit explains, they have to wait for the original offer to expire. Strange, since I hadn't sent any offers and it's a brand-new listing. I had e...

Sales history

How do I get my sales history for the last 5 years?

Error paying

Dear,I have a buyer in the USA who wants to buy my MTB Canyon. He tells me that when he activates the buy button a message appears as follows:Checkout ErrorThe item you selected can't be purchased because the seller has not specified freight shipping...

seller no respond and ebay also no respond of my cancellation need help

I paid for it: But seller didn't respond ( I regret that I didn't see the review, this isn't the first time. Another people also complaint it. But Ebay still let it alive.) I can't collect it. I requested for cancellation for 3 days already. But stil...

Royal Mail Tracked 48

Hi,Has anyone noticed Royal Mail Tracked 48 with compensation has disappeared fromthe drop down postal selections ? This is the help "private sellers" are getting are moment- NONE

Ask for guidance

HelloI hope you are well I wanted to ask if I purchase a product through someone, how can I be sure that the item will be delivered to me even though the money is deducted from my account first?I mean, what is the guarantee that the item will reach m...

Is it possible to turn off the "For You" recommendation section at the bottom of search pages

This section has just appeared in my searches, at the bottom of EVERY page of results. The suggestions it makes are rubbish; not even linked to the thing I've searched for, and not relevant to my wider interests. It's just something that gets in the ...

Auto relist

I'm so sick of this site and the constant glitches - I've no faith at all in the seller hub de auto listing everything because last time out 50 of items didn't come off auto relist. As painful as it is I now go to take off items individually and low ...

Is Royal Mail Special Delivery an option available to buyers in eBay simple delivery

Parcelforce& eBay Postage Label Dispute

Hello all! I have a constant battle ongoing right now regarding a postage label. I sold a clothes bundle on Ebay. The buyer opted for parcelforce so I purchased a parcelforce label through eBays options. I took this parcel to the post office and the ...

Returns

Hi all, I was trying to return an item when i accidentally closed the request, the seller said to contact ebay but I don't know where to go. What can I do?

Resolved! GSP

If sending an item say £100 on the GSP. Can you or should you send it recorded to the uk domestic shipping hub?

Resolved! customer ser vice

How do I get in touch with a human at Ebay to resolve a dispyed payment where a seller has warranted a product that arrived defective, promised to replace it or give a refund and then strung out the conversation until the returns period expired. All ...

Resolved! can't verify identity

Hi everyone I am ebay seller for 10 years, recently got verify notice banner, that I uploaded my passport as identity, the photo is clear, valid with signature. But it seems verified by robot, keep replying email "Further verification needed'' I don'...

LOCKED INFINIX NOTE 40 PHONE

Hello there,Please refer to the above.i bought a phone recently and when i tried to set it up a message popped up saying that "Your Device Is Locked". i tried to contact the seller who insisted that it was unlocked. After i sent him an image of the p...

Turn off Automatic Offers?

Hi, Been trying to amend some listings but they are restricted/locked because of the offers sent I believe (not this account). As far as I'm aware or that I could find, I've done everything my end to disable automatic offers being sent but it appears...

Selling item / buyer selecting postal method

Hi, Anyone any idea where i stand with this? So i have recently sold a t shirt which sold for £70.00, the buyer has selected evri and i had no option to change the shipping method (presume this is something new?) Evri have now lost the parcel (usual ...

Previewing Listings from Drafts

Can't preview a draft before actual listing, eBay says its a UK problem. I tried all the clean ups on my pc. Anyone else have this issue??

Leaksseal

hello all.Due to increase for delivery and manufacture I need to increase my product price per unit.can you tell me how to do this please?many Thanks

selling a juice supplement drink listing removed

I inadvertently bought too many juice drink supplements in a flavour I am not keen on and listed for sale . These are not prescription and can be purchased in chemists off the counter , in supermarkets and on amazon. My listing was removed as they re...

Seller Limits

I have a high priced item that I would like to sell but have been told I cannot as it exceeds my monthly price limit ?I've only just returned to ebay and would like to know if my limit can be increased please ?

VAT added to postage, not advised in listing.

I'm wondering if I missed some announcement re VAT added to postage?I purchased an item today, postage listed as £2.91. It was a Best Offer (Auto Pay) & when the charge was made it stated as below in the details. 58p being 20% VAT on £2.91. Only a sm...

Seller is a scammer

Why is there no way to contact eBay customer service? I’ve just encountered a seller that makes listings for items he does not have. In this case he took the pictures off an item in Vinted to create his fake listing. I found this by coincidence as I ...

Advert remaining live after the sale has completed

I sold two bikes before Xmas. They were collected and I received payment. It now seems that the ad remained live, someone else tried to buy the bikes, and has complained that I have failed to deliver them. Despite several attempts to rectify I have b...

Geetech 3D Printer

Hi has anybody purchased the Geetech PrusaI3 pro B 3D printer. Have you had any issues.

12 month guarantee on my laptop

My seller, not following ebay policies . I don't feel safe and quite vulnerable. I have a 12 month guarantee on my laptop, which I purchased in May last year. My lap top is having configuration issues and we, seller and myself were corresponding to r...

Faulty item after 6 months

I purchased a tyre pressure monitoring system 6 months ago, now 2 of the 4 sensors have gone into fault.i have contacted the seller and done everything they suggested but to no avail.The 2 sensors are still faulty.they have suggested I purchase more ...

Delete outdated purchase list

Ho do I delete previous purchase history?Hundreds over the years back to 2017Doesn't want to delete all and 1 by 1 doesn't always delete certain ones?

The countdown clock is not working

I have not used eBay for some time. On the items I am selling the countdown clock is not working? Any idea how I fix it?

Levi's Jeans Real or ....

Probably been asked a thousand times but do all Levi's modern and vintage have the 3 or 4 digit factory code on the top buttton ? Or are there or have there ever been ones with blank buttons or with circles on the back of them ? I'm asking for my wif...

Royal Mail Tracking Numbers

I have had a number of purchases where the sellers are quoting Royal Mail tracking numbers that are clearly false. This is the latest one:- 320694911000611B14389I have repeatedly told sellers these numbers are not recognised but they insist they are ...

Resolved! Remove sellers who use evri from search results

Is there a way to remove sellers who use evri from search results? I currently have several packages doing laps of the UK for no reason thanks to Evri and i have not a chance in hell of fixing it. I do try to be vigilant when buying as to who the Sel...

Posting late

Hiya community, I'm newish to ebay. I have just noticed that I am late in sending one of my parcels, only by a couple of days (I was only given 2 days from day of purchase). What do I do? Do I contact buyer? Do I still send? Will I still get paid if ...

Hi my account is fairly new. I have not listed 300 items this month yet it's trying to charge me 29

Hi my account is fairly new. I have not listed 300 items this month yet it's trying to charge me 29p per listing Can anyone advise TIA

Agent refuses to listen

Have major issues with seller, eBay agent call back refuses to listen, when higher management requested, as per consumer rights, and support from know you're rights, when requesting higher management due to the constant bad agents, the request for hi...

making a mistake wile listing an item. getting multiple selling fees for an item that hasnt been lis

Hi, I have been trying to sell a motorbike and had put it on LIVE instead previewing it.I change the listing slightly each time and put it live and canceled it 3 times.today i try to see how it's doing and it isn't live but i have 4 bills for the sam...

my listing was deactivated by the ebay while a similar listing from another vendor is still active

Hi Ebay deactivated my listings for "policy violations" for "Prescription drugs, or drugs containing prescription-strength medication, are not allowed." However another seller is selling the same product with the same description and the listings are...

Feedback for car selling purchases

Why is it that if you are selling a car and the purchaser is a time waster and a sale falls through you cannot provide negative feedback also if you have to relist you get charged again when it’s not your fault and it seems to be impossible to contac...

Royal Mail postage

HiI bought & paid for the Royal Mail recommended postage - this generated a QR code which I used at the local post office. The receiver of the parcel did not get it as it said that the postage was not paid. I contacted Royal Mail helpdesk (and spoke ...

Can’t contact ebay

I am being hassled for an item I never sold, I believe It may be a scammer but need to contact ebay comfirm, I’m going around in circles trying to resolve this

Payment on hold

Hi, sold an item on eBay and as I was near where the buyer lives I hand delivered it, they have paid ebay but now they are saying the funds won’t be released for 30 days? the buyer put a lovely review and also made comment about me delivering the ite...

Envelope with paper inside saying can't post due to weather

I ordered a vase from a seller on 16th January for £32 to be posted out in 3 days it said !! So 2 weeks went past no messages or vase so contacted seller which I eventually got hold of for him to say it would be posted out soon so another week went p...

Stuck in a Loop – eBay Holding My Funds & Giving Conflicting Information

Hi everyone, I’m really hoping someone here can offer advice because I’m completely stuck in an endless loop with eBay, and I urgently need access to my funds. I sold an item on my Sosa2023 account, but eBay has placed a restriction on it due to a su...

postage

Hello.My parcel is too big for the postage label. Ebay has charged the buyer for postage. I want to cancel the postage and get the right postage but its not letting me cancel old postage so i can buy a new one. Please help.thank you

Wrong item delivered

Sent an item via EVRI, address label removed and put on entirely different parcel and delivered to buyer. Now buyer has raised a case for no delivery. What can I do?

seller has not message me back on a buy it now,listing says its ended

Cancellation

Hi, I requested a cancellation 3 days ago. I was told I will get an update within 3 days an I’m still waiting. The item in question has been paid for over 10 days ago. Yet there is no tracking, selling won’t respond. So would like my refund asap. Rea...

Selling: Listing does not agree with my Delivery sections!

I select Postage or Collection, Simple Delivery, then the appropriate weight. Lower down it states "Who Pays? The buyer pays..."List the item and it says Collection only.Why?All suggestions welcome.

help please postage

on my listings i am putting free postage or £4 but it keeps showing £3.50 postage other courier on my active listings for everything and i just want it to be what i write in my draft dont know how to sort it and im going round in circles

Help!

Why doesn't Ebay make people state what they are selling and put important information on the adverts main post?How do I contact Ebay creators to make this possible?If you buy books like me WHY do people HIDE if the book is Hardback or Paperback?Why?...

Price and postage increase by 5% when added to basket

Does anyone know why the price of an item and the postage increase by 5% when added to the basket. This is not with all sellers but I have noticed it with a couple of sellers now.

Ebay needs to do something about Scalping.

I've reported a listing that literally confirmed in the title it was not physically present with the "seller" (i.e, it said "RTX 5090, confirmed order!" whereby the degenerate scum had made an order with a retailer for MSRP (£2000) and was then direc...

Returns policy on campervan

Im trying to list a campervan for sale in the correct category but its saying I have to offer a returns policy of 14 / 30 or 60 days and won't allow me to override. Dont like the idea can but run around go on holiday for 30 days and come and get a re...

Evri how to delete

How do I delete Evri as a postage option from my listings please ?

military medal items are hidden for 24 hours, WHY?

Whenever I list military medals for a ten day auction, the item is hidden for the first 24 hours. If I am paying extra for ten days as opposed to seven, I am only getting two days instead of three. Why is that? Also after the hidden day, the stats ar...

lack sales bids or even watchers

never had it so quiet no sales bids offers or even watchers on .99p auctions, shop fees are more than my months profit worst ever for 11 trading years , are all you guys this bad,,??

Payment

Call me please

Unable to Contact eBay Staff - Escalating a Complaint

Hello,I am writing to express my frustration at my inability to contact eBay staff regarding an ongoing issue. My emails have been ignored, and I cannot locate a clear option to escalate my complaint through the website's help resources.I initially a...

Ebay NOT resolving my restriction

Hi, I have been struggling with eBays customer support for over a week now, they've decided to leave me with a restricted account at there own fault, they decided that they now require uploaded tracking, that is fine, and I'm sorry eBay that I missed...

Resolved! Australian bidder denied

Why is a prospective Australian bidder being denied an option to bid on my item? Not offered International postage on effort to relist - only Global eBay.

Motorcycles still listed on ebay when the dealers have closed permanently?

Competeley Motorcycles closed down before Xmas and yet Ebay are still advertising their bikes for sale and yet they don't exist ... why do they do this?

Selling to Latvia

Someone in Latvia. Has purchased a jigsaw from me for £15.00 and they haven’t paid after 4 days. I am new to eBay and I’m thinking it’s probably something I haven’t done( enabling international postage) Will it cost me more than it’s worth , it was £...

Selling item Stuck in Limbo: Manage Offers : Pending : Status : Awaiting Payment

Anyone else have this issue >> Selling item Stuck in Limbo:Manage Offers :Pending :Status : Awaiting Payment!! > We couldn't process this paymentWe let the buyer know and asked them to update their payment method before time expires. The time has exp...

Item listed in uS - I am in UK wanting it posted to US address

I want to buy an item listed in the US but I am in the uk but want it sent to a US address. It seems the seller cannot change the invoice to be able to charge me a different postage cost.Is there any way round this ?

Sending Offers

Hi, Why do you get Send Offer when there are lots of people looking but there has been no one watching. Alternatively I have watchers on items but never the opportunity to send them an offer, does anyone know the reason why ? Many thanks.

Return item not delivered

Hi, buyer requested a return due to damage on arrival. I approved return and now the tracking is saying it’s been delivered to me but I haven’t received it, there no option to state it’s not been delivered and virtual assistant can’t help. What shoul...

UK VAT requested or else account suspended

Hi all,I'm a private seller from Portugal selling on ebay.uk, now ebay is asking for my vat number or it will suspend my account. Is this new? is it valid? i already provided my portuguese vat, because that's where i'm from.Help please. Thank you

Resolved! Returns label won't be enough to cover the size of the parcel

I am in the process of returning an item, I've clicked on ebay royal mail return labelbut I am sure if I print it and try sending the post will reject it due to the parcel size.I thought I would be able to select size / tariff as you can when selling...

Overseas buyer says they are unable to purchase my item because of a block.

Hi there, I'm in the UK and I'm happy to sell overseas which I have done many times without any issues. A potential buyer in France has messaged me to say he wants one of my items but is unable to because of 'a block related to my overseas address.' ...

Resolved! item for sale doesn't show up in search results

I listed an item for sale but it doesn't show up in search results. I used ebay.nl to create the listing and the item can be sent anywhere in Europe but it doesn't come up in search results unless I search specifically on ebay.nl. Even then there is ...

Won item then it’s relisted

Hi, I bid on a clothing item using the starting bid amount. When the bidding closed with no other bids but mine I thought I’d won the item. I was surprised to find it was relisted. Can a seller withdraw or relist the item even if I bid the minimum am...

Seller cancelled order

The seller cancelled the order. They said buyer asked to cancel. That is not true. I did not ask to cancel the order

Buyer asking for return after more than 30 days

Hello,I have sold an used (refurbished) part last year on December 17. Buyer received it after 3 days (December 20) . He sent a message that the part looks great, but the shop he is going to replace the part will be working only after holidays (2025-...

URGENT: Buyer Misusing eBay Return Policy – Need Immediate Assistance

Dear eBay Community and Support Team, I am reaching out regarding a return case that was approved despite clear evidence that the buyer is misusing eBay’s return policy. The buyer purchased a Lenovo Desktop PC, which was fully functional and listed w...

Postage

I bought a Royal Mail postage label from EBay. When I went to the P.O with the parcel (pair of shoes) the label wasn’t enough as it was for a letter and 1 gram weight! What can I do?

My father has passed recently

As stated my dad has very recently passed away and I need to delete his account. I have none of his details for his eBay account. Don’t really even know if he has one but the app is on his phone. How do I go about getting in touch with eBay

Refunded buyers money twice

I sold and sent an item to a buyer. The item didn't arrive so I refunded his money. Then the item did arrive. I relisted the item to allow him to buy it for the same price as before,and he paid. All good so far. Then Ebay took the money out my accoun...

Broken item

Hello my boyfriend had recently sold an item on eBay and everything in the box was in perfect condition before it got sent but as the buyer received it it had been broken in the post and now money is getting taken from his bank account as the buyer i...

Refund request even though item was successfully delivered but "Stolen"

Hello eBay Community after a parcel was successfully delivered proved by tracking, the buyer reached out that day to say it had been stolen. I chatted with eBay through the chat service and they said that we are proof of delivery was successful eBay ...

Restriction on bidding for certain items

On some bids I am getting a problem with bid warning,Attention buyer this item is not available in your area.I am in the UK no issues on my account

MIP Issues

I am trying to load a test file, the data points are shown below to upload a product and keep getting the error MIP_12 The Product ID / SKU is missing. Add a Product ID / SKU for this item. The SKU is set in my source file and I have used this templa...

how to send customers my address

hi so i am selling a service where people send me something to fix and then i send them back. how do i send them my address when they order because ebay doesnt allow contact information to be sent via messages.

Simple Delivery

Hi everyone, I am a private seller, selling mainly the same items (vinyl 45 singles) and I have been on Ebay now for over 20 years. When I Iist an item, I have always quoted a postage rate through Royal Mail that the buyer pays direct to me when they...

How to filter out sellers that use Amazon for delivery

Hi there, I am wanting to be more intentional this year about where my money is going and who I buy products off of. This year I deleted my Amazon account and decided to start buying from local, independent sellers who are not giant exploitative bill...

No blue buy button?

I am unable to buy anything since last Saturday as the buy it now button is not displayed..it skips that page and goes to sellers other items?So frustrating..can anybody help?

Why does eBay support Evri as a postal service…ok they are cheap, but they loose so many parcels

Why do eBay support Evri as a parcel delivery company…ok they are cheap, but they loose so many parcels..I have stopped buying items off of eBay that come by Evri, so eBay are loosing business by recommending them.

Buyer was banned and has rebought item

Hello! Someone bought an item from me, they were then banned (I think?), and ebay emailed me that I should not communicate with them or send the item. The person then rebought the item on a new account. I don't know what to do in this situation and c...

Class D amplifier power connector

Hi I've recently bought a class D amplifier, and need to know the correct size of plug to fit the power input socket. Please help.

Two Labels

I printed two labels to the same buyer by mistake,Will I be charged for both of them? I only used one

Please help, cant seem to speak to a human

I sold a bnwt jacket just before Xmas. When the buyer received the jacket he said it had no tags so wasnt new. I pointed out that the tags were clearly shown in the pics and all of a sudden he miraculously found them.Unfortunately I have end stage li...

sales event

hi, i was wondering how i start a sales event, where i can offer discounted prices on particular listings without changing the price on the listing directly

Restart business account selling

want to restart selling on my account after a long absence with ill health, have tried to register for managed payments as it has been a few years, and get nowhere with message saying cannot verifyI no longer have business bank account as i am one of...

EBay sold my item at an offer price without me accepting the offer

Is royal mail having an issue, or ebay

Trying to send an item to the US, using Royal Mail, but I get the messagePlease be aware that Royal Mail is experiencing tracking issues at the moment. We apologize for any inconvenience and if affected, ask that you try again later. As such I cant p...

Contact Ebay Commerce

Hi would anyone know how to contact Ebay Commerce by email ? Thanks

Tax report sent to Germany. Why? I'm British. Living in Finland.

So, as per the title, I am a British citizen, residing in Finland, but today got an email from eBay advising they were sending my "Platform Tax Transparency report for 2024" to the German tax authorities (!) and I am wondering why... If it was sent t...

Anyone experienced Royal Mail UK not agreeing with ebay recommended postal charges?

Hi - I welcome any feedback/advice on this. I sold an item which ebay suggested was a small parcel and paid for the appropriate postage label. Royal Mail decided it was a large letter instead so after a delay with delivery, charged the sender (and ul...

New sellers payment system from 4th Feb 2025.

Are my current listings effected by the new rules ie. Do I get paid for current listings under the current or new rules. Thanks.

Received a water damaged item?

2 Months ago I purchased a battery hoover, which was listed as damaged box. The item arrived in a water damaged box. Evidence of water inside and out. When the hoover stopped working, it was noticed the water had got into drive motor. And would cost ...

Postage costs

My buyer is in France my postage cost is for uk clearly that cost is much more expensive. What is the best resolution?

neg feedback no response from buyer.

Buyer didn't open a dispute she just won't respond, I even offered a a replacement plus a free gift for my apologies, Tracking shows she has now received it ( but late ) I don't know if there was a postal dispute somewhere or that it was left in the ...

return Part of Postage

The buyer of a very small package paid £7 to the post Office - buyer told me - it should only be £2.94 that's what I quoted her for the small package. I want to return the £4.06 back to buyer.

Extending ladder deemed unsafe seller won't respond

Bought extending ladder in March of last year used twice e bay recently contacted me on safety issues with the product tried to contact seller looks like they've closed account as message keeps coming back undelivered what next?

Item lost

Hi Hive mind: Bought an item last year august(ebay uk) and it soon became clear(thanks to the sellers shipping choice) that my its was lost. Not a cheap object. tried to find item, seller kept saying he was working on it. its now 5 month's later. can...

Unanswered buyer offers should be accepted by default and not simply expired

Many sellers have a 'Make offer' button for their items but never respond to offers, leaving them to expire. This is frustrating as the buyer may be waiting 24 hours for a response that never comes resulting in missed opportunities to make offers on ...

Total funds on ebay

Hi my money is in total funds I have got 50£ in there 2 from refunds I did not have to send the item back and one from selling something do I have to wait a certain amount of time. Or will this money be unclaimable and what will it be used for.

Voided postage label

Hi, i've requested to void a postage label with royal mail but have not had feedback. does anyone know when I can expect this?

Offers

Rhetorical question…..Why am I getting offers on items I’m not even watching……it’s infuriating please stop doing this eBay

Wrongly described item

I recently bought something in an auction that was (and indeed similar items still are being) described as weighing 900g, when it arrived it was 600g. I contacted the seller and was told they’d mistakenly cut and pasted the description and hoped I un...

postage fees

Hi i need some help regarding postage feesi am selling vegetable seeds. one pack is usually 1-3 grams. So its usually fits to letter or large letter. However, ebay charges my buyers too much.when ordered 5 packs- ebay takes over £5 for postage, when ...

Help with payment details

Hi , could someone help me please? I have just noticed something odd. All my purchases have gone through ok and payments have gone through my bank account. But when i look at the order details of my purchases there seems to be a different visa number...

Age conformation?

When bidding for a hand axe for wood chopping I was asked for conformation of my age (due to a knives act,) by giving all of my credit card details including the security code on the rear of the card??? Both Ebay and Paypal (Who I only use) know my p...

Unauthorised payment

I have a payment taken 2days ago only small £2-88 this was not me

Selling an item

It's the first time I have used Ebay. I have sold an item for £700 and the buyer wants it sending by courier. They have only paid a minimum amount which covers tge item fit £50. I am worried, if it's a scam, that they will say the item is damaged on ...

Resolved! Problem Buyer

Hi All, I recently listed a new item, all seals still intact. A lady purchased the item and I sent it off to her the next morning. She received it the following day and then wrote to me stating that the item was used and had been broken. I responded ...

Can't find Evri Standard parcel service

Hi, maybe someone can help please.Try to do the listing and when setting postage option I can't find Evri standard postage service 1-15 kg.

Two of my items have sold recently at a reduced price but I have not sent an offer

I've not sent offers but have sold two items at a reduced price. Neither of which was really acceptable. Are eBay sending automatic offers?

Listing Restrictions

Hi, so we have currently been given restrictions on our listings, but I am struggling to understand what to do in regards to this. I have tried changing prices on pre-existing listings and it keeps showing me this message: Your seller performance is ...

Orange connex account creation

Helo all. I tried many times but I am unable to create account with orange connection... Tried many times to register my interest but no one is responding back... Any suggestions please as I created my seller account and unable to run because of fulf...

Confusing message regarding a buyer

Hi all, After a buyer paid for a Buy It Now item earlier I got the following message from eBay: “We wanted to let you know that a bid for the listing below was cancelled because of an issue with the buyer’s account…We understand that this must be dis...

EBay postage bar code

My wife took my sold eBay package to the post office with the bar code eBay emailed me and they couldn’t read it and she had to pay almost 3 times the eBay postage cost to post it. Anyone any similar or advice on this?

Gave wrong item

Hi I sold some fishing rods and arranged for collection but my husband got confused and gave all the rods that sold to someone who collected them and did not realise that there was two different buyers please can someone help me as I now have a membe...

Resolved! Help with sending pick up address in chat

I currently have a mobility scooter for sale down as a “buy it now” and collection only.I have a husband and wife that have been in contact via eBay messaging and would like the view the scooter and to try it first before they buy it, which I am perf...

Seller performance level

Hi, I was wondering if anyone knew what to do in regards to our seller performance level. It has been below standard since November due to some cancellations made on our end due to lack of stock, it dropped our defect rate down to 3.61%. 12 out of 33...

How do you Issue a Receipt to a Buyer

My Buyer would like a receipt for items purchased. How can I do this in the Messages section?

Unable to use PayPal credit to make offer

Why does EBay restrict the ability to make an offer requesting a payment source. I can see the reasoning behind it to stop people from making a offer being unable to pay for it to stop sellers having to go through wasted time on behalf of buyers but ...

Gross Sales Amount for Accounting Purposes

Hi Everyone, I sell on Ebay, I download my monthly financial statements which I use for my sales figures for my accounts. I also use my monthly fee invoices for my accounts. I have recently had dealings with HMRC (VAT) and they have said that I have ...

Not being able to buy.

Hi, I've been a member for 16 years but now when trying to buy something all I gat is described item it won't let me buy it now does not show nor do the pictures of item , no I've not been violating any policies HELP

Payment of item

On the listing I said payment in cash when collecting vehicle which sold, when contacting buyer he said he could not collect for approximately 2 weeks so I asked him to pay on eBay instead of cash which would secure vehicle. He said to me eBay would ...

I want to cancel my order

I have two orders with you and I want to cancel them and unfortunately for some reason he's rejecting it even though he hasn't posted the item yet clearly so any sorting out by using if I can have my refund that will be great if not I will take up wi...

Removed listings

Hi all. Just looking for some information. We recently had over 20 listings removed from our account as apparantly they don't follow counterfeit policy. I've spoke to ebay about this, explaining many sellers are selling the exact same item. I asked i...

FRAUD

Just received email saying that I have just bought goods value £1045.99 and paid by PAYPAL.How do I inform ebay that this is a fraud?

Money not refund and item not collected

It’s so disgusting to have one pay for an item and it’s not delivered and no information is given what so ever . Even the seller is not responding to messages how frustrating is that I just want my money back!

Purchase

I recently purchased from EBay and received compensation. The seller is now emailing me that she wants the goods back. That was not part of the compensation deal as I accepted a partial refund and no need to return the goods. Can you help.

EBAY CREATE ACCOUNT

Hello friendsI have a company in the UK on eBay and I want to open an account but most of my friends say that as soon as I open an account, it is suspended and the account is closed. Is this true? What is the problem? I have accounts on Amazon and Et...

Item described as new other

I’ve recently bought a dashcam from a seller who listed it as new other. In his description he said that the, ‘dashcam was used’. Received the item and I plugged it into my laptop and some driving footage was on the SD card. Every bit of footage that...

Buyer not responded

I sold an item, the buyer paid, I arranged to get it collected via royal mail parcels tracked 48 hour delivery and paid for the postage. Then the buyer messaged me to say address has changed, so I asked for a refund for the postage and arranged anoth...

Coupon missed as purchase was auto-paid

I did not get the opportunity to enter the coupon code as the transaction was auto-paid

Non paying buyer on multiple items

Hoping for some advice please I have had a buyer purchase 4 x items on one day and not paid after several reminders. Same buyer then had winning bids on 6 x more items a few days later. Now owes for 10 x items.Sales are now being cancelled on the fir...

Buyer wants return or refund

The buyer wants a return due to some cellotape glue residue on the clear plastic cover and he can clean this off easily this crazy . And looking at his feedback he/ she done this before and I question the motives This doesn’t feel right and as selllw...

Duru lemon cologne

Duru lemon cologne never arrived or came I would like my full refund back

Apple Keyboard

Hello there , so I got a situation that the seller sold me the apple Magic Keyboard , on listing it was saying new unopened , but it came opened and without any components inside , and he claims that i made photos of some other keyboard what should i...

Can the seller of a collection only item give out their postal address via ebay messages if item has

Can the seller give out their postal address for an item on collection only via ebay messages,before payment is made.The seller states the eBay is blocking him from putting their address or contact number until payment has been made. But it has not s...

sold an item but ebay won't allow messages now

we have sold an item that is cash on collection, but ebay will not allow us to communicate - keeps rejecting emails

Item received by buyer,but said they have not received it,so ebay refunding money

sold item on here, 18-10-24, buyer contacted me to say the controllers not working for the Nintendo game cube I sent, I said sorry I will refund your money, he said I need taxi fare etc,I said I will send you the postage label plus p&p, never heard n...

Why is my order reverting back to my home address instead of click and collect once I pay through Pa

Lately since I’ve bought several items on eBay I have been selecting click and collect to my local Argos but every time I pay through PayPal and my order is complete my address has reverted back to my home address which isn’t helpful since Royal Mail...

Buy it now was set originally on my listing but isn't displayed?

I have a listing that is an auction and also should have had the buy it now option displayed, when I view it buy it now isn't visible?

Adding a stored payment method

I'm trying to add a stored payment method to my eBay seller account, as it says i can not add any listings without this. When i go into the subscriptions part it says add payment method but when i go through to it the link does not work. When i copy ...

Age

Um, I like to buy a l knife set but I don't have a credit card. I don't want a credit card. This is discriminated because this I'm being 50 years old. I think this is disgusting. Why can they not do age check on I'd or on address, like other companie...

Misinformation re advertising

I purchased an item today. Advert stated had only been used once . Seller states no refund.when it arrived the strap was split, lining has come away and scuffs all along strap. I immediately e mailed seller with photos.This item has clearly been over...

Buyer Returns

Ebay sent return label for item, Seller hinting " all better be in same order sent and in same condition "- feel this is a blatant attempt to withhold refund, what can I do to protect myself?Also do I simply return the item as seller sent ( item thro...

Return

I sent an item and it was damaged in transit now the buyer wants to return what can I do ?

Buying an item after auction is finished

I agreed a price with a seller for an item after the auction had finished. I agreed to pay when l collect the item but E Bay will not allow me via the message facility to get an address and phone number - how can l get this information?

Not able to sell - my acccount is limited but no idea why

I am trying to sell one item - not done this for a while. But when I try to list it, I get the message ... "Your account is currently limited. Go to Messages to find out what you need to do next." I have read all my messages - none required action bu...

After refund item not returned

Hello, I sold my tracksuit around two weeks ago. The buyer was not happy and I did refund. I am still waiting for my item and contacted the buyer but did not get any responce. I added the conversation and refund proof. thank you.

Blocked ebuyer has opened another account

Blocked ebuyer has opened another account, bid on same item, I know he won't pay, can I cancel.

EBay s new policy

Anyone know how we sellers Are going to get paid how do Ebsy know when our parcel has been delivered

Batteries 3 7 3200mAh

I wanted to ask why my battery auction was removed. I checked several other similar or same products and they work on eBay. and mine doesn't

Payments

I made an offer on wheel to the seller. The seller accepted my offer. When I went to pay for it. It was already paid by PayPal. eBay had done this without my permission. How can they make payments without my login to PayPal. Can eBay access to my Pay...

Collection or postage

Can anyone tell me how a business (charity) seller can offer collect in person as well as a postage option on their listings, thank you

EVRI postal options

I'm listing an item that fits into the 2 - 5kg range. I know that EVRI offers services up to 15kg parcels, but the only options I can find when selecting postal service are 1 - 2kg. Any idea why the 2 - 5kg and up to 15kg services are not displayed?

Ebay not working correctly on my tablet . Android 7 . Has been aproblem for over a week .

Ebay not working on my Tablet . Android 7 . Duff for over a week . No bidding button , no picture , no use !

Business Account Listing Fees for Items that Auto relist if they do not sell

I have been moved to a Business Account, and the Listing Fee free period ends in March. Am I right in assuming that if I were to opt for the cheapest business account, the listing fee for auto relist items would be 30p every time it relists, and is n...

Seller not paying postage

I hav purchased something and been told today by the post person that the item hasn’t had enough postage paid so I now need to pay to collect my item?! When I sell stuff I hav to pay full postage or they wont allow me to post the item?! So what do I ...

Fake

People in this app EBay are selling fake things and I haven’t received no answer from the sellers , this is the second time I purchased a item and they’re are fake !!! I want my money back

Refund

Hello all, I was wondering on what to do, this lady wanted a refund for an item, she got the refund but never gave my item back, but instead gave it to a charity shop and only told me because I had asked if she had posted it back! I don’t know who to...

Resolved! Collection of parcels for dispatch by Everi from Seller

There was previously an option to request Everi to collect a parcel for dispatch from the sellers address e.g. a home address. I cannot find the option now. Does anyone know how to make that request to Everi please?

Offers

Hello, how do I know whether an offer I have received is from someone who I sent an offer to or not? Hope this makes sense.

Resolved! Seller Pays for Return

I have received a full refund for a faulty item and the seller is responsible for return costs. I haven't received return labels or courier details. Can eBay help with this or am I just stuck with an unwanted item?

Faulty goods sold

Hi I have unfortunately purchased items that turned out to be faulty goods from an EBay seller and have tried several times to contact the seller regarding the problem but sadly they are ignoring me. I can’t seem to find where on EBay that I can get ...

saved searches and inappropriate results

I dont understand whats going on with saved searches lately.I have items in my saved search list and ebay has always notified me when a matching item comes up.but just lately ebay seems to be ignoring the filters I've set in my saved searches eg: I a...

How to complete a postal order that was collected?

I had a buyer pay on collection but eBay wants me to post the item still. How to I set it to collected or can I just cancel it?