Seller News: May 2026
Your May Seller News is here
Forum Posts
excess postage
I paid £2.94 for an Evri parcel label for a small item weighing less than 2kg, but have been charged an additional £3.18. How do I find out why this is and how to dispute it?
Payment
Ebay recently issued a refund of £7.50 to a buyer whose parcel hadn't arrived. The parcel has now arrived & they would like to pay me through me Ebay. The automated chat is embarrassingly useless. Anyone had similar issues?
Pink Cherry Blossom tree wall picture.
I purchased a pink cherry blossom tree picture crushed diamond 54 x 45 cm. After 11 months the glass came away from the black plastic frame held on with double sided stick on tape. The glass shattered, damaging my wood fire surround + small chip on m...
Refund
Hi I am trying to get a refund because eBay pu wrong postcode on purchase label I have been trying since the 24th Jan to sort this now post office say they sent purchase back because ther were unable to deliver sell said nit got it back please help m...
Fee
Why has EBay suddenly sent an email saying I owe £1.99?Cannot understand what it is for?Any ideas anyone?
Listing WILL Not go up
so ive been on ebay for a while, I know they scan stuff with AI now, but for the life of me I cant figure this one out....When I click the list button I get the warning attached...Ive been through the listing a few times, and nothing is highlighted R...
Feedback
I bought an item and after two days, I noticed it hadn't been sent. I contacted the seller who then posted it. He claimed he didn't need to send it out until the day before expected delivery, as he said it was a next day delivery. He actually lists d...
I raised an "item not received" report registered with Ebay, case keeps getting put on hold.
I purchased an expensive item on Ebay on Jan 30. It was over £470. Estimated delivery was between Feb 2 and Feb 6 via Royal Mail 48hrs; on Feb 7th the item had not arrived. I raised an item not received report on Feb 7. The Ebay system put that case ...
Plastic Toxicity
Firstly I received a plastic base butter dish yesterday and was disappointed to see the base misshapen. If this was the only thing wrong I could have lived with it, but I’m afraid that this person and eBay are selling something highly toxic to human ...
nu am primit articolul pe care lam comandat vreau sal returnez si nu stiu unde anume
I didn't receive the item I ordered, I want to return it and I don't know where to return it.
Ebay app not working on still !! Androird nothing is being done
Ebay business seller app doesn't work for motorcycle parts listing constant redirection to site !!! Nothing is fixed reported ages ago and still being charged
I have 356 live listings . Can i discover aggregate asking price total without manually counting mys
How can i discover aggregated asking price total of my 365 live listings without manually counting?
I've been refunded for a TV but the seller never sent me a return label
Hi, To keep a long story short:I was sold a TV described as "perfect", but after some time using it, I realised the screen had degradation issues and I decided to request a return. I was apologetic to the seller, and offered to pay for return shippin...
Parcelforce label not working for collection
Trying to return a heavy and bulky item and need it collected. Ebay sent me a parcelforce label but no matter how hard I try, I cannot use it to book a collection with ParcelForce/RoyalMail. It's like ebay are still using the old parcelforce labels a...
SALE NOTIFICATIONS
When I made a sale on Ebay I used to get a cash register sound on my phone, now after they changed the App a few months ago I don't get this sound i get emails but it would be nice to have this sound back, all notifications are on on my phone and Eba...
Counterfeit policy
Hi there. I have had 4 football shirt listings hidden today due to contravening counterfeit policy issues. I am 100% sure all 4 are genuine. In the listing I post all the relevant labels, QR codes and product codes to back this up. the only one thing...
The instruction of AI is contributing to laziness in staff
I have noticed a significant increase of lazy thickers from Customer Service staff since the introduction of AI. They have been extremely slow when it comes to simple questions to the point where i have to constantly come off the live. It is absolute...
Resolved! Hello Purchased an Item, The item Cancellation was Cancelled. No response?
Hi everyone,I brought an Item, Item number: 388942584815 Order date:06 Feb, 2026, I requested to Cancel the order.I also messaged the seller to say, Sorry for the inconvenience but I have ordered the purchase by mistake. I have had no replies and was...
I listed an item as collection only. The winner wants it posted. How can this be paid for?
I listed an item as collection only. The winner of the auction wants it to be posted. How can postage be paid for?
Sold an item but it exceeds the maximum leng dimension for the Royal Mail delivery label
I have sold an item but it exceeds the maximum length of the Medium Parcel label chosen by Simple Delivery. I don't seem to have any other options for creating a label from Parcel Force for example.What are my options now ?
Returning
Hi some help please. I requested a return of an item that was faulty. I requested it two weeks ago and I purchased just before Christmas. It's a faulty palm sander. Anyway the seller asked me to send a video to show it not working (which I did) They ...
Suspended Account
eBay locked my account, I logged in my account on the same device that i was using previously and they locked my account saying your account was accessed by any third party and customer service is so pathetic they always say we will call you back on ...
Violation of ebay
I put up a coat for sale and stupidly put to much info in the details of original seller of item. EBay made it ‘invisible’ and said I had to revise it, however when trying to I keep getting the messageYou're not allowed to revise ended listings.Go to...
age verification
age verification is missing on the royal mail list of option to post. apparently we now have to have a business account to use this service. Why are we being decimated against if we are not a business.the other postal services do not work for me we h...
Order O*16-14174-53565
Hi , we been charged £19.96, but its not listed in our orders file.thanks
Case closed to buyers favor
HelloDon't usually write here, but eBay keeps emailing or doesn't even reply to my emails about this situation....On January 8th we've dispatched a parcel and on January 13th we delivered the parcel.Next day the buyer ( new account 1 item bought from...
Advertising issue
I am selling on E bay since july 2025 and 100 % positive feedback 250 + feedback all are positive but still advertising are not open i contacted many time to ebay they said you are not eligible so how can i eligible for this
item not received
hi all, ive just had a customer open a case saying they didnt receive their item.... the item was dispatched on the 28th october, 100 days ago.... it was a fairly cheap item so should i just send a refund and suffer the loss or will ebay say that too...
The carrier reported you underpaid for shipping
HiHas anyone had experience of carriers inflating the weight of items?And does anyone have ebay customer services contact email so that I can send them a mini moan?Evri claimed that my item was over 1kg - it was not - this is either a mistake or a li...
discontinued items for sale on ebay
Last April 2025 I bought an Amaray 20 way dvd case only to be told it had been discontinued and offered an inferior alternative which I declined and got a refund. I thought nothing more of it and forgot about it. In Jan 2026 I saw the item again and ...
Resolved! I Have My First International Sale But Issues With Postage Options
Hello everyone, So as the title says, I have made my first international sale, yay! BUT On postage options I set up my own as Royal Mail International tracked yet on the postage page it comes up with 'legacy' packlink international delivery options, ...
Query regarding extending 'Time Away' beyond 30 days while traveling
Hi everyone !!I am planning a 6-week holiday to Pakistan and need to pause my eBay sales during this period. I am aware that the 'Time Away' feature (with sales paused) only allows a maximum of 30 days at a time.My plan is to set the first 30 days of...
Error: exceeding the maximum order amount
I'm getting this error on checkout: "You've exceeded the maximum order amount. Please remove some items or contact the seller for an updated total."when selecting, for example quantity of 2, this error disappears.anyone know why this happens?thanks.
Am i covered?
I'm a irregular seller so please help. A few weeks ago I offered a sovereign for sale. I accepted an offer of £840. I followed the Ebay link and arranged for the Royal Mail to collect my parcel from my home address. To cut a long story short Royal Fa...
Missing Collection Code
I sold an item in November 2025. It was collected the next day, however I forgot to get the collection code.I messaged the buyer but he didn't respond.He left feedback to say the item was perfect, however I cannot mark it as dispatched and Ebay keeps...
non arrival of items
Good morning, I have ordered 12 bags of coffee and they have not arrived to my address but the tracking shows that they have been delivered to another address no where near us. Ebay are saying its been delivered, which it has but to the other side of...
Defective watch
Seller has sold me a defective watch which has stopped working outside the eBay money back guarantee period. The watch is modified so the original manufacturer guarantee does not apply. I have taken the watch to a specialist and have pictures of the ...
Cannot claim rewards after purchase
Hi I cannot claim my rewards, I click view and nothing happens: Your order comes with 5 rewardsClaim £15 bonus, win £2,500 & more*View my goodies
ebay backed counterfeit selling
I made a purchase of a Yaesu ft 7900 Amateur radio only to find out when it arrived it is a counterfeit radio so I started a return where is claimed I would receive returns label by the 11th Feb and would be refunded by the 11th Feb . No returns labe...
only half refund offered for item not as described
I bought two games, new, and the contents were not for the games I ordered. Seller doesn't want me to return them and will only offer a half refund. Tried the help section but it was not helpful!!
Hello, i dont use ebay much but i am currently selling some wheels, If the buyer wants to see the wh
Hello, i dont use ebay much but i am currently selling some wheels, If the buyer wants to see the wheels and likes them and wants to take them in real time then how can he pay me? Does he need to do "buy it now" and use paypal? will i get immediate n...
Return
Order number:19-14131-78605return id: 5311513390Hello dear I returned an item from 02/02/2026 still showing item dispatched I don’t know what is going on and I haven’t received my money back thank you kind regards
New seller, have been asked for bank card details
HiI have just started out selling on ebay. I received a message from notify_3483 asking me to open a link & verify my bank card details otherwise my account wouldn't be active. The link opened & I entered my card details. It also asked for how much m...
Cant get on my account
Someone Bought Something I Listed on an Account I Cant Accesshttps://community.ebay.co.uk/t5/Member-To-Member-Support/Someone-Bought-Something-I-Listed-on-an-Account-I-Cant-Access/m-p/7947297#M322163
Hi two same item ordered automatically without my knowledge
Two of the same items ordered automatically doesn't make sense
My item sold and the buyer collected but I keep getting messages asking me to post the item
My item sold and the buyer collected but I keep getting messages asking me to post the item
2 Sellers have cancelled my orders.
I am a regular, but not frequent, eBay buyer and have rarely had any issues but recently 2 sellers have cancelled my orders after I had won the auction. The first one gave the reason that they didn't agree with the Selling rules, having not actually ...
qr code
I have bought an item and have to collect. The pick up shop needs a QR code from me, but the seller only sent me tracking number. I have told the seller about this but says I don't need a QR code to pick it up but the pickup shop refused to release t...
Fake
Can I report a seller for selling counterfeit Tiffany jewellery? It's not a one off, it's a business selling many lower end silver. Seller has very good feedback from over 2,300 reviews. I know Tiffany stamps and many styles, designers popular items....
Discounts and postage changes
Dear community;I have been selling redundant vehicle items that I no longer need for vehicles I no longer have as I am clearing out. Sales result in purchases on Ebay not money withdrawn.Recently, Ebay has been changing my selected and stated postal ...
Resolved! Auction length default to 27 days??
Hi. I've created some listing's today using the app. I didn't notice until just now that it has defaulted the auction length to 27 days! I just assumed it would default to a week like it used to.But when I tried to revise the listing I don't have the...
Seller not resp
Seller not responding. Any ideas ? I want to return the item which does not work
Unable to promote my listings
Hi everyone, I’m looking for some advice from experienced sellers.I’ve been selling on eBay for about a year now and have achieved Top Rated Seller status, but I’m still unable to promote my listings. On the Promoted Listings page, it shows my accoun...
Is anyone else having problems viewing items or viewing my ebay?
I'm getting server down type message when I try to see my eBay, and I can't view items, anyone else?
Order not received
I purchased some yarns and wanted to complete a project as a Christmas gift. I placed the order on the Nov 27 2025.the order was .$192.25 I contacted EBay for help and I got a refund of $14.79 . With constant tracking, it showed that the order is sti...
Need to cancel an item but....
Item sold and buyer paid and almost instantly I have booked collection via SD which has marked it as dispatched. Soon after buyer has contacted me saying they made a mistake and wish to cancel. Not really an issue to me so I go into the item on my ph...
Return postage to high
I purchased a car part which ebay said it would fit but when it turned up it didn't fit , I contacted the seller, to return it.so it turns out the seller is in Lithuania and im in the uk , and the postage is nearly £40 i only paid £70 for the part , ...
Blocked bidder
What are experienced business sellers thoughts on blocked bidders creating a new user ID and coming back to make purchases?I have spoken to eBay today and they say I should still send the item but this could be a vendetta for the buyer to break the i...
Resolved! delivery
sellers for some reason cant see my address any more when they print the label
Refund for damaged item in transit
I cannot send a damaged item back because it needs photos of the damage. I do not have a smart phone so i cannot take them. The system will not let me do so without photos. What can i do as i am 78 and not able to navigate modern tech, regards Trevor
Payment from EBay balance
Hi, I currently have an PayPal balance from selling items, but when I try and buy something it will not complete the purchase when using this balanceI do not have any holds on this balance Can anyone help me please?
Request Total 'NOT' showing for buyers
Hi there I am hoping someone can help me. I sell Sports and memorabilia Trading Cards and when my buyers want to by multiple cards from my different listings they are not able to REQUEST TOTAL when the items are in their cart, so I can then combine t...
Withdrawal on Hold – Bank Details Update
I recently updated my bank account details for withdrawals, and I was informed that withdrawals may be placed on hold for up to 48 hours. However, it has now been longer than 48 hours, and my funds are still showing as on hold.
refunds
So just had to cancel an order before item/s were posted Paid £281 was given a discount for postage £40 (refund) So was expecting to get a full refund of £241 but have only been issued with another £40 so a loss of £201 out of pocket Trying to contac...
Refund for sellers
Buyer bought a hand wash coogi style jumper in excellent condition he put it in wash machine and damaged it causing it to rip . Dont know how he's manage to do that but he sent a message to me on ebay demanded a refund . Obviously I have no option to...
Paid cash for an item collected in person
HI, I have sold a large item that was collected in person and buyer paid cash. Ebay is now trying to take the money off the buyer again so he has raised this with ebay and it has now raised a not collected ticket. The buyer is not saying this ebay is...
Multiple smilar items to list
If I have 10 whisky water jugs but different brands. How do I show the 10 items for individual purchase.Show photos of all 10 then they can choose which one they want from a drop down selection. 1. Bells £52. Grouse £63. Macallan £7etcthanks Graeme
Weird non delivery email
Had an email yesterday from someone who purchased from us 10 months saying he hadn't had his order. When I looked into he had received it and had left feedback acknowledging the fact. He won't accept the facts and is still moaning says he has zero kn...
Can I let an item that only a specific Bayer can purchase?
During a recent auction a buyer purchased items from me. He asked could I reduce postage and combine the 5 items into one package and on one invoice. The system on ebay would not allow/permit or enable this to happen. I have suggested that he cancel ...
sold olaf wall clock
I recently sold an item and for some reason I cannot mark it as dispatched so now it says it is overdue can anyone advise me what to do next.
Resolved! Can I ban a member from purchasing my items?
I have experienced a difficult situation, wherein a winning bidder on several of my items has failed to pay for them. Delaying by attempting to get me to alter the terms of the purchase, notably the postage charges, which are not set by me, nor paid ...
Return & refund situation with seller
Hello, In October I bought a higher-priced pair of jeans expecting a durable/quality product. They received a crotch tear after 3 months. I talked to the original manufacturer and the eBay retailer (with really good feedback and seem to be a large bu...
Puchasing Postage
As a seller i am purchasing my postage from Ebay , how in single terms do i get a refund for goods not delivered to buyer? All help seems to be for the buyer not seller.
GSP Pitney Bowes not shipping items
Does anyone have a phone number to a human being at GSP Pitney Bowes UK? I am in the USA and bought an item shipped from the UK who ships with Global Shipping Partner (GSP) Pitney Bowes. It was a pair of antique 1938 motorcycle carburetors. PB held t...
Fake Laura Geller, The Best of the Best
I bought a Laura Geller 'The Best of the Best: Baked Full Face Basics. #10 14192 19132 My sister has one and she loved it. I recieved a fake .I tried to report it to eBay and wasted an hour trying to do so. All I've managed to do is organise a collec...
Damaged parcel in transit beyond repair
Hi eBay I bought a phone a seller was using courier company evri and told me that my phone was damaged beyond repair during transit he I should claim for a full refund from eBay
Applying a postage policy
I am trying to post my first listing but I'm not able to apply a postage policy. I have created a policy on the Business Policies Dashboard (over 24 hours ago) but the Postage policy text box on the listing will not hold it when I type it in and ther...
Payments
I have sold a watch and it been delivered today but now cant find my advert or any thing about my sale on my account
Not receiving buyers offer
Buyer saying they have submitted an offer but I’ve not received it, they say they have an email notification stating offer has been sent. Anyone had this issue before?(I got my husband to do a dummy offer which I received straight away).
Buyer
Has anyone had an issue with a buyer requesting a refund several days after delivery?I posted a VR headset, then five days after delivery the buyer opened a return saying the controllers are sticking.I’m worried about return abuse and about receiving...
Bespoke item cancellation
Hello, I would be very grateful for some help please. A customer ordered a bespoke table and we started work. EBay put my funds on hold as I haven’t sold anything on there for a while. 2 weeks later the customer said they have found a second hand tab...
Positive
I have received a positive feedback rating but it has very negative and untrue comments attached, is this allowed?oo
Formal Complaint and Request to Remove €40 Charge – System Limitation and Lack of Support
I am submitting a formal complaint regarding the €40 charge applied to my account, which I consider unjustified and unacceptable under the circumstances.I fully complied with the buyer’s request to cancel the purchase and clearly agreed to the withdr...
Inactive listings
I will probably get used to it in time but I don't like the new word Inactive instead of unsold in listings . I keep looking for unsold then remember it is called inactive . I don't understand why it had to be changed .
The app doesn't work on android
The app doesn't work, been like this for 2 weeks. If only it worked I would spend all of my eBay balance.
Age verification
How can I verify without credit card
One item 2 boxes
I want to list one item and offer postage.however the item flat packs and fits in two boxes. Because of the shape one box isn’t an option. How do I list this item and cover postage? I would also need two address labels does Evri or Royal Mail allow t...
Paid for delivery ended up picking up the car myself was told he would refund the £100
Bought a audi q 5 i paid £100 for delivery ended up picking it up myself as couldn't give a day for delivery he wasn't there when I arrived so I was told that he would refund the £100 and post the second key .log book.m.o.t it's two weeks had nothing...
Non Delivery claim
The recipient is denying having the parcel although a hand can been seen taking the parcel from the driver. The reflection in window is the house opposite (Google Maps). Driver GPS is the correct location, also denying it`s the correct street. What h...
German IngDiba account .. how to upload bank details ?
How on earth do I give ebay my account details ?? German accounts don't use a sort code, and the account number is longer than allowed .. I don't have a UK account
no QR code provided to return item
Wanting to return an item and followed the usual procedure . The item has been removed by ebay for ' breaching policy guidelines ' I think it says .Seller not responding to my messages .The product was faulty so I had to return it . Any body has any ...
Orded an item that hasnt been dispatched
Orded an item that hasnt been dispatched or received on the 1st of December have tried contacting seller on multiple occasions with no response
I blocked a buyer because their messages made me uneasy. Somehow, they still won my listing. Help?
So, I listed a pricey item that was quite large, collection only due to its size, and I had a few messages about it. One buyer's messages made me feel really uneasy, and as a single woman living alone, my instincts were...I do not want this person to...
Resolved! Feedback
HiI’m a private seller and I’m happy for everyone to see my feedback but I don’t want the details of what I’ve sold and the price to show up in the feedback. Is there a way of fixing this?thanks
Scammed big time
I thought i was buying an iPhone 17 pro max but when I got my package it was an empty small brown padded envelope that wouldn't even hold an iPhone 17 never mind the box. Seller asked me to close refund request and would issue the refund which I did ...
Resolved! Compliance with a Product Safety Notification
I recently purchased a cordless palm router from an ebay seller. Ebay subsequently sent me a Product Safety notification advising that the router could pose a serious fire risk. I contacted the seller and was advised that the relevant compliance pape...
1 year refurbished warranty
How do you return an item to the seller for a refund using Ebay's warranty?when it dosent show up in the return item list as its return window has closed but its covered by their 1 year return policy?
Using ListEasier - no Simple Delivery?
Hi, I decided to try out ListEasier last night. I listed a few dozen books in about one fifth of the time it would normally take me. I noticed that it has applied the delivery policy I selected. This would normally get over-written by Simple Delivery...
Is it a fraud?
I mistakenly ordered a microwave which i realised is not working mentioned in discription. So i cancelled the order within the minutes i ordered it. Still intentionally seller sent the order for delivery and refusing to take it back. Is it a fraud? H...
Listings not showing on eBay searches.
Hi all, My eBay listings aren’t showing when I try search for them in eBay searches. I’ve listed them over 24 hours ago and they’re in active status. I’ve also got promoted listing on and rated as an above average standard by eBay. Can someone please...
Postage
I’ve got several of the same item to sell and I would like to know how if they buy more than one of the same item to put additional postage on so that they pay postage for each item I have done it before but I can’t remember how and now eBay are tell...
Resolved! Wrong model on listing
I bought an item which was described incorrectly - wrong model. Tried to cancel 30 minutes later but it was rejected. Do I have to accept delivery, then return it ? It would be easier if the seller just cancelled the listing but no reply as yet after...
Evri taking over a month
Hello, I won a few items from the same seller. Using Evri which I hate using. The tracking started on the 5th January, it is now the 10th Febuary, last update was the 29th January. Will eBay do anything to get my money back since its technically sayi...
Resolved! EBAY BARCODE failures
Shop refused to allow me collection of parcel without a barcode .I requested barcode from seller who said it was an ebay matter . Shop owner made me pay for postage of the item and refused to issue a receipt to release it . Shop owner said he could n...
Resolved! Selling a collection of items
Is it best to sell a collection of related items such as tools for a specific craft, as one lot or each item separately?
Resolved! Sold an item back in December.
Hi, I sold an ereader back in December and heard nothing from the buyer since which I assumed meant they were happy with their purchase.Two days ago out of the blue he sends an email to say a family members told him the battery only lasts 48 hours. T...
Missing item yodel
Please how do I make a claim from Yodel for missing item. I have spoken to their agent and they’re asking to speak to eBay or packing but eBay had already asked me to speak to Yodel. I am confuse here. I have so many missing time items by yodel
Error message stating I've violated eBay policy even though I haven't
As per the title, I've received the below error on a number of my listings: This listing violates our Offering to Buy or Sell Outside of eBay Policy. It's hidden until you can fix it. I can't see how I've violated policy, but in any case I'm unable t...
Description wrong
Please could someone tell me how can I change the description on my sale item, ive made a mistake, someone has already bid on it thankyou
International postage
Hi all. Why do I not get international postage option on my listings. I am on the global shipping program but cannot ship internationally Thanks
Anyone else sick of the i bots on ebay
No delivery, wrong postal address, Evri don’t help, eBay doesn’t help, seller is stuck in the middle, now lies from Evri saying it’s been delivered…I want proof, they won’t give me proof because I give them my postal code and they don’t recognise it?...
Cancelling postage
I have bought a postage label for an item I sold. It was done using simple postage and evri. After I bought it I realised that the seller had bought another item from me both with free postage. I am sending the 2 together so wanted to cancel one of t...
Complaint about funds on hold
I am writing to dispute the “funds on hold” policy that nobody wants.Item delivered and positive feedback received, then still have to wait TWO DAYS.I thought we lived in the instant digital age?This means I have to front the postage cost, because I ...
Stolen Item
Hi, I bought an item on ebay, two months later the MOD police contacted me to say it was stolen from the MOD by the seller.I contacted ebay and they started off great, saying I had 365 days to sort it as it was proven stolen, then after that nothing ...
Not all items delivered
Not all my items arrived in delivery seller said the tracking said delivered so they are not interested opened a case with eBay then eBay have decided because they have tracking details they are on the side of the seller and closed the case can anyon...
Returns query
Hello I ordered two duvet cover sets which I need to return due to the material they are made from. They are from the same order, but I can only fill in the returns information for each separately. I am returning them via the Royal Mail and have two ...
The item is defective, but the seller refuses to issue a refund. What should I do?
This calculator is defective. I followed the instructions in the manual, but it cannot be turned on. I requested a refund, but the seller said that because the packaging was opened, a refund is not possible. However, without opening the package, how ...
listing hammers
why was my hammers removed due to knives policy
Item description entry
I've tried to list an item today and when I go to the Item Description section, it won't work properly. It has always been slow to accept my text input but still useable. But now, it's so slow that even entering one letter or even a space takes so lo...
Resolved! Buyer paid cash
Prospective buyer came to view a chair I had for sale. We agreed a price £30 lower than the buy now. He said he didn't know how to sort it online and wanted to pay cash. I said ok. I now need Ebay to reflect this and to pay any fee due to Ebay. I've ...
Returns
Hi everyone today I received a parcel they were eye shadow pallets all four where damaged and all in the same parcel , I have done the damaged report and return for each one can I post them all back in the same parcel or do I have to send 4 separate ...
Evri label not scanning at post office
I am trying to return a faulty heater, seller has sent an Evri label, I know I need to pay for return but I took to the post office today and the label wont scan ? What do I do now ?
Help
So I purchased an item on the 21 Nov 25And now it's 9th Feb 26 and I still haven't received it. Firstly dhl said they'd collected it from the merchant but there was an issue with documentation, that went stale for a few weeks, then the merchant infor...
Deayed collecton
Hi I sold an item in June 2025. collection only. Buyer paid 8 July but has not collected (feb 2026) he has now decided to collect but I cant see the item in my sold items to update with collection code. How can I update collection info?
Evri drop off destination address not showing fully sellers end
seller has cancelled 2 of my orders due to incomplete evri drop off addresses. It’s complete my end when selecting but when they print the label . It’s just got town and post code. Why is this . Thanks
Next Day delivery on a listed item
Hi, I'm really hopefully someone can help. I currently have an item listed for sale (£349.99) and a potential buyer needs it quick. They have asked for Next Day delivery and are happy to pay for it. I have listed the item as free delivery via Royal M...
Trying to sell a game called Melatonin for the Nintendo Switch console
Trying to sell a game called Melatonin for the Nintendo Switch console, but it says I'm trying to sell prescription drugs. Is there a work around for a restricted word, even though it has nothing to do with prescription drugs and it's trying to be li...
Resolved! items from this seller currently aren't available for purchase
Hi I am trying to buy an item listed on ebay, and I have transferred them into my basket. However when I check out it just says that 'the items from this seller currently aren't available for purchase. Look for Similar' . But the listing says that th...
Digusting seller
I purchased the amazon clearance, I received the package on time by Evry. But the seller also in her response back was very rude The items I received, some of them from TEMU . Some of them are left over screws from IKEA , also , Halloween costum very...
TEMU drop shipping scam
Hi All I would like some advice I am a small UK business and recently sold an item, the buyer was a new account with zero feedback which raised alarm bells, they were also located in Canada. The invoice had a UK delivery post to address. With a bit o...
Simple delivery avoidance
Does the £20 limit for posting without simple delivery apply to auction items that finish below this amount or just buy it now items?
Domestic Sales from Jersey C.I.
Good morning, After months of effort I have finally been able to persuade eBay that Jersey is part of the UK for selling purposes. It allows me to manually enter the Jersey postage for UK and International postage for International Sales (no option f...
Created a listing with no postage options
Created a listing for a small pile of graphic novels. I thought I had selected to courier but I have somehow created a listing that says "contact seller for postsge options". This sounds grand but once the sale is over under the new ebay system you c...
Resolved! Money taken from banl
Hi, I have just found that you have taken an amount of £1 from me after I made a payment of £6.64 yesterday. I did not authorise this.
Purchase problem
I have just purchased a ps5 game , for £38 , after paying , he told me it was already sold , he refunded me £29 . I have contacted eBay , and they say they can't see a problem , as he has refunded me . What can I do now , as £9 is a lot to loose . Th...
Charge
Hello, Why have Ebay charged me £25 and pushed me into overdraft?
Help please
Hi, last week I listed a 14 month old (barely used) condenser tumble dryer, in full working order. We are moving house and needed the space and had recently changed to a vented machine (more convenient for us). During the listing time I had a would-b...
Seller Frustration - Out of Pocket
I recently sold a keyboard and fully tested all functions before dispatch. Everything was working correctly at the time it was sent. When the item arrived with the buyer, they claimed it was faulty. The wording of their message immediately raised con...
Sellin
Hi was going to sell snowboard boots , but cancelled sale as I need them again next weekbut got charged 22 pounds by eBay ?what can I do to get a refund ?thks vmpn
Return
I posted a return yesterday using eBay qr code. Royal mail scanned item and took possession at 8am. Nearly 24 hours later and nothing is showing up to say I've even been to Royal mail. Worried now, what to do?
No contact from seller
After my offer was accepted seller is ignoring request for pick-up time and place .......no contact from seller at all
Verification requests
Hi - a message just came through in one of my listings. It says my account has been flagged for 'routine verification' or else temporary restrictions would be placed on my account in 24 hours.I copied and pasted the link inside the message. It took m...
Acconut Creation Problem
Hi!SAQIB here yesterday my client send me a link on my email to join as a team i used link to create account but i cannot access to his account
Winning bid cancelled
my bid was sucessful. I was then notified that the winning bid had been cancelled by the seller. The cancellation reason given was "Buyer asked to cancel"I did not ask to cancel I have contacted the seller for an explanation but not had a reply
Unable to send message to seller
I have just won an auction for an iPhone. I have twins and planned to buy each of them an iPhone; problem is that one of them wants the Hong Kong model with 2 nanosim cards. So I was trying to contact Hong Kong seller to enquire about the model he se...
Parcelforce express 48
I am trying to send a long fishing rod which is oversized in length. I can not find the option to have Parcelforce express 48 take my parcel? I have gone on the oversized option and it only provides me with Parcelforce 48, is this the same thing? If ...
Selling a mobility scooter
Hi. I’m quite new to EBay and have a mobility scooter for sale which has generated a lot of interest. One prospective purchaser has quite rightly asked to view/try the scooter to ensure its suitability. EBay will not allow me to provide my address to...
Issues Listing due to delivery policies how to update/change?
Hi I am having trouble listing on the site and app. Keeps saying I need to add a domestic postage/ policies even though I always use simple delivery.
shoes
I bought a set of shoes 7 weeks ago and they have now developed a split in them, i contacted the seller he says wont refund or replace.What my options for this
Resolved! If I open an INAD, am i definitely able to change my mind and close it myself if i want to?
Recieved an item recently that was described as being new, but unfortunately its missing something that it should have had. It's a collectable that was released almost 20 years ago now and the actual collectable was still sealed, but they were all me...
my buer cant find his 6 digit collection code
i already gave my customer the items in the game now he saying he cant find the code please help
Item returned as buyer didn’t pay the import duty
Hi peopleI sold an item from UK to USA but the buyer didn’t pay the import duty so the item is on its way back to me by the shipper. There’s been no communication from the buyer so what are my obligations/responsibilities with regard to refunds etc? ...
How do i cancel an order that i approved by mistake
I got an offer it said i will earn 143 pounds but due to a lot of other things like protection fee etc. I will earn 122 pounds which is to low for my product. And buyer wanted to cancel an order but when he sent a cancellation, he put that its wrong ...
Putting a bid in, losing out to a min raised bid and then seeing it relisted 5 minutes later
Obviously the buyer didn’t like my bid and wants more money, nearer to their buy it now price, is EBay bothered about this?
customer service ?
So im having an issue trying to get technical support with Ebay.Google says "call us" or "email us" and it takes to you nowhere.The AI chatbot is terrible saying human agents are free 8am to 8pm, its 6pm and its saying their not in... For some reason...
Item
I ordered a few days ago my order number is 14-14181-88867 and 5 February comes one email your order delivered but I don’t receive any order I’m your customer I’m not say lying for 12 pound and now going to four days I calm for refund money for buyin...
Get refund for product after 2 year
I bought a kitchen tap in January 2014 and in description it says it has 5 year warranty. Problem is that part of tap has broken off. I have contacted seller with details and got no reply. What can i do?
Paid for an item that I never received...
I paid for an item, but never heard from the seller. so asked to cancel, as I needed it in a hurry and had to order another. But still heard nothing, waited and waited. Now just want a refund, but still have not heard anything, or had any item .........
Replacement or refund ?
Bought a 12 volt item and it has stopped working after 5 months can I get a replacement or a refund?
oil heater
The heater has stopped working. The warranty for this product is two years. We will request a refund or send a new product.
How to resolve a cancelled listing
I have a listing that has been cancelled by eBay. When I click resolve it asks me to sign in. I sign in and click resolve again and it asks me to sign again. Does anyone know how to work round this please?
Resolved! EXCLUSIONS REGARDING SIMPLE DELIVERY FOR ITEMS SOLD FOR UNDER £20
Hello, Can anyone help me please, I saw something a while ago about being able to opt out of Simple Delivery if the item sold for under £20 but exclusions applied, does anyone know what the exclusions are as I can't find a list. Thank you.
Unable to withdraw available funds
I have cleared funds available for withdrawal but am unable to do so as the app keeps crashing. This has been on going for three days. Never had a problem previously. Anyone experienced this problem before. I can't contact ebay as no one responds. An...
Click and collect options
Hi there, Ive seen some options where click and collect is possible but the seller of an item I'm looking at doesn't seem to be able to set it up - can you do it for all items? Is it easy? Thanks
I purchased an item which the seller sent to the wrong address
Seller sent my purchased item to the wrong address. EBay asked me to return the item for a refund - but the recipient of my item won't send it on to me!
Resolved! Evri marked item as delivered but actually returned item to sender
Evri (of course!) marked an item as delivered, which the buyer hadn't actually received and therefore raised a case with eBay (as it's Simple Delivery). However, Evri had in fact returned the item to me as the sender, with no explanation as to why it...
Sold coat accidentally as mens but might be womens
Sold a coat which I thought was men’s. No label either way in it and a neutral colour. When packing it on Saturday pm realised the cut may be female. I’ve messaged buyer to ask if they still want it and apologise. I didn’t think about it. Listed as m...
Item not delivered to purchaser due to wrong post code
Ebay indicated that the post code was wrong so changed it. The item was not delivered and returned.The purchaser messaged giving the original post code. To resend would cost over £13 giving a loss to me.I would prefer to cancel and refund in full but...
Help with item stuck on Dispatched when delivered
Hello, I need some advice on what to do. I have listed 4 items for sale. Someone bought 1 of them. Later that day, they then bought the other 3 together. This shows as my amount as 2 transactions. As it was to the same person and address. I put all 4...
Resolved! Out of date qr code
Hi all, my selling postage qr code says valid until 16th Jan,but couldn't post until now. My buyer was fine with this, but how do I get a new postage qr code? New to ebay selling so many thanks in advance.
Tech help
How do I get technical assistance
I
I thought I sold an item on eBay and posted it. Then I got an ‘order cancelled ‘ buyer hasn’t paid. Since I already posted the item, I am now without my item! Cannot get any help from eBay! I thought buyer had paid because I got a ‘purchase postage l...
collection only option
hi there, i only have collection as an option no posting, how do i address this?
Sales plummeted since National Insurance Request
After years of selling items on eBay i received out of the blue a while back a request for my UK national insurance number. Obviously i submitted this information and just waited for the next stage.Since then my sales have dropped dramatically month ...
Item straight from SHEIN? is this allowed
Hello all, Purchased a metal whisk - couldn't find a decent one in the shops and I don't use Amazon. Item desciption as "UK seller" and "shipped from the UK". I started getting SMS from SHEIN which I thought were scam texts then the whisk was deliver...
When if ever, am I going to get an intelligent response from Ebay and/or a human agent?!?!?!
At this present moment I am trying to view Google Pixel 9 pro xl mobile PHONES, the listings that appearon screen are WALLETS and CASES for the model!! On 'contacting' the AI agent he/she shows me a picture of a striped jersey and states 'Is this the...
Returning faulty headlight
Hello, I purchased a set of new headlights from an automotive seller. 5 weeks after delivery they were fitted by a garage only to find they had a fault (nearside level motor not working) and failed MOT . I opened a returns case but seller contacted m...
Contact
I want to accept a offer that’s expired just before I seen it now I can’t even get in touch with them and don’t want to loose the sale
Multi-buy for 5 or more
I am a business seller with a Basic Shop. I have multi buy offers on most of my listings but can only seem to set it for up to ‘Buy 4 or more’. I have seen other sellers have Buy 5, 6 etc in their Multi-buy Offers but I just cannot see how to do that...
Estimated Delivery Dates
How do you get eBay to give more realistic delivery dates. We despatch via Royal Mail 2nd class and since they changed to only delivering every other day it’s taking approximately a week to get to the customer as standard. This breaches eBay estimate...
Resolved! Simple Delivery
Buyer won 23 items and is not seeing a combined order invoice with reduced postage. Whay can I do to assist buyer
Resolved! Accidentally press buyers paid
I've accidentally pressed buyers paid , when they haven't. How do i reverse this?
Ebay balance lost
Hi. I’ve recently attempted to use my eBay balance (£67) as part payment, along with Apple Pay towards a purchase. There was an issue and the transaction failed. Second attempt -worked when I covered the full payment through my bank payment option. S...
Seller wants me to cancel
Seller wants me to cancel order, can they not do this? Why are they asking me to cancel? Is there any reason why they would do this?
pre paid
E BAY are insisting I use pre paid labels which I do not want to do Any Advice?
Item not collected from InPost locker. Buyer says not delivered.
I sold an item and using eBay simple delivery sent it on Feb 3rd. The item is awaiting collection from the InPost Locker collection point (machine) but it has not been collected by buyer who is saying it has not been delivered. I have messaged the bu...
Used Welly Socks
Hi everyone. I am trying to list a pair of used Hunter Welly Socks but I can't complete the listing as it says you can't sell used socks on eBay. There are, however, about 80 listings of used Hunter Welly Socks currently on eBay - how have those sell...
Resolved! Custom Postage
I have a parcel 3.25Kg in weight and 71cm long - it exceeds the simple postage dimensions BUT I'm not offered any type of Custom Postage. Can anyone tell me how I get to tell the postage for this out of spec parcel?
Postage
Ebay took postage cost from buyer and then took postage cost again from me so I'm down on my payment. How do I report to get my money back from Ebay?
Pre-Paid Label Not used
Hi,I made a mistake and sold an item with an ebay pre-paid postage label, I have sent the item and paid for it myself, have the following questions:1) How do I update the order with the Parcelforce tracking details, spent ages looking and cannot see ...
VAT PAYMENT
Hi,I am a new seller and VAT registered. I need to know from Ebay that, who will pay the VAT to UK govt. which were collected from customer through sales on Ebay.
Resolved! Black and white 'dots' on listings page underneath photo listngs.
Does anyone know what these dots represent? I have only just noticed them.
Purchased cushions in December. The money back guarantee has run. Due to the seller fobbing me off
I bought cushions in December that never arrived at my address, they clearly were delivered somewhere but not to me. The seller has stopped me off and giving me excuses since December. I still haven't received the item and it looks like I'm the one t...
Account suspended without explanation or appeal
After 20 years of selling with 100% positive feedback over hundreds of purchases I've had my account seemingly permanently closed. EBay won't give an explanation and if I call the agents won't discuss. There are credit funds in the account I can't no...
fees
hi as a private seller will i be charged a fee for selling a second hand motorcycle exhaust.thanks
why when purchasing an item, does the invoice on ebay only show vat for the buyer fees?
why when purchasing an item, does the invoice on ebay only show vat for the buyer fees?Does that mean the seller is not VAT registered?
Resolved! Buer requested refund when he is wrong
I sold with the "No Refunds" option, a Mac Pro 2010 fully functional and exactly as described in the listing. The buyer confirmed on 16 January that the machine had arrived and was working, and shared a photo showing it powered on. I was always avail...
can't make counter offer on a bladed item yet I'm older enough
offer on a bladed item not working and yet I'm older enough
return and refund refused by seller
It's a long story. MY LAST MESSAGE TO EBAY:I explain the situation. When I ordered the slippers, the estimated delivery date you gave was 9 - 11 December. This was fine for me as it was a few days before we departed for France for 5 weeks. A second m...
