Deayed collecton

[keithc288]

Hi I sold an item in June 2025. collection only. Buyer paid 8 July but has not collected (feb 2026) he has now decided to collect but I cant see the item in my sold items to update with collection code. How can I update collection info?

[**peaseblossom**]

It's way too late to do anything via ebay's system.   You just have to arrange collection between you.

[keithc288]

Hi, thanks, I am concerned that if I release the item without updating the collection code the buyer could claim that he hasn't received them?

[**peaseblossom**]

eBay only allow 30 days for claims.   Banks etc. only allow 120 days.   So they're out of time to get their money back.    If they wanted a refund you'd have to issue as a payment.

You should be able to find the item on your sold list by choosing "Last year" in the period box, top right of list.