Buyer was banned and has rebought item

[kipseul]

Hello! Someone bought an item from me, they were then banned (I think?), and ebay emailed me that I should not communicate with them or send the item. The person then rebought the item on a new account. I don't know what to do in this situation and customer service has been completely unhelpful. Can I cancel the orders? Which option should I choose, none of them are appropriate. If I do cancel the orders, will the buyer be able to leave me negative feedback? Thanks

[red_magpie]

I think you will have to contact customer support again, and be more forceful. It is not allowed for users to open a new account to circumvent restrictions placed on an original account.

 eBay has told you that you should not communicate with them or send the item, so it's up to eBay to deal with this - presumably by closing the new account or restricting the buyer from buying on it.