Return

[sopkeul-4]

I sent an item and it was damaged in transit now the buyer wants to return what can I do   ?

[61stephenuk]

Your buyer needs to open a case for item arrived damaged, you send prepaid label via this case and refund after buyer returns the item to you then claim for your damage from your carrier

[tressygirl]

If the damage was done in transit, then you need to refund the buyer and afterwards,  seek compensation for yourself,  from the courier / postal service ysed.

Ask the buyer to open a case for item not as described.  You need to accept this in 3 days.  If you want the item back before refunding,  you need to pay for that fully tracked return postage and refund when the item is back with you.  You have 48 hours then to refund.

Stick within those timelines,  and your seller performance is not affected.

@sopkeul-4