So over the last 4 months have been using 48hr tracked , I had a issue when a item tracking only showed up as in transit and stayed like that,unsure if I should give a refund I contacted e-bay,they checked and were happy I had dispatched it and said I didn't need to refund the buyer as they could see on the system I had indeed sent it, they said the buyer would have to open a unpaid item case and e-bay would refund
I explained all this in a message and urged them to do so ( they had left it 2 weeks before I had any knowledge of the issue, they never did 3 says later they said haven't received item,so I explained it all again ,I rang e-bay again and they told me I had done my best to help the seller and it was up to them to open a "item not recieved" case and e-bay would refund ,however since then I am confused as a friend says she thought you had to refund,but e-bay said different to me ?
