Did you by chance bu.y this as a Guest Purchase?
Then, nothing will show in your eBay account, as it wasn't used to buy the item.
The best option to receive details of that purchase, is to get a new confirmation email using this link - https://www.ebay.co.uk/help/guest-order?topicId=4065&af=2.
From there you will be able to select the view order details if you need to open a case at a later date.
If you do this explains the process to take for a refund.
https://www.ebay.co.uk/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=40...
@fryo_47
