Member To Member Support

refunds

I recently sold an item, however the buyer found a fault and requested a refund which I agreed to, but in addition to me paying for the return l;abel, Ebay also charged me the entire purchase price , and sent it to the buyer as a refund. Do I also ha...

Can't respond to offer

Someone has made an offer on an item I am selling. E-bay have sent me an e-mail about this with a blue link that says respond now. When I click on this it says there are no offers. Any suggestions as to what I can do?

item not showing in my purches

The last item I bought does not appear in My purchaces

stop sellers using substandard delivery service

Ebay should catagorise acceptable delivery companies/ couriers. Sellers are scrutinised for service sometimes too much but there seems to be no removal of consitantly poor service by couriers that fail to deliver, provide delivery dates that are not ...

I'm so confused - can anyone explain what is going on here?

HiI sent an offer to a buyer for a cardigan on 29th for £29 - we were messaging each other at the time and he messaged 'Thanks! sale has gone through' so I assumed payment had been taken automatically because I have my Ebay account do the same if som...

ref private seller restrictions to 300 items,

Do i now need to remove current items listed greater than 300 and end all items in the new policy so in order to comply to 300 max free listings now?.

Return shoes

Hi I have a pair of merrells that have started coming apart after just 3 months, I have contacted Merrell who have said they'll accept the return, as their shoes have a year warranty, but I need to go through the vendor as my sales agreement is with ...

Complaints address

Does any1 know upto date customer complaints address for ebay uk please.Ive had a letter unopened returned to me from a Dublin address which i found online, says its no longer there? Tia for any help

Resolved! Can anyone tell me how to report the delivery of incorrect goods, in order to get them exchanged

Can anyone tell me how to report the delivery of incorrect goods, in order to get them exchanged for the item I ordered. I have wrestled with the 'automated assistant' for the last hour and it is hopeless. One would think that a company as big as Eba...

Ebay to scrap selling fees in UK across most catagories?

HiThe Daily Mail newspaper is today carrying an article claiming that FROM TODAY Ebay are scrapping Uk private seller fees across most catagories with a quote from Kirsty Keoghan, general manager of eBay UK as below. Does anyone know if this is true ...

problems linking Ebay to ezsniper. login does not work

I have an EZsniper account which I have used to buy things off ebay for years. I needed to update the link becaue it has not been used for a while and when i put my password into the ebay login page it says that my password is incorrect but it is not...

selling limits

My selling limit is 10,000 today I tried to list an item and up pops you have reached your limit. No way have I listed my monthly 1000 (I dont even have that amount in total) plus it's the 1st of the month today ? confused I am.

extra costs for Greece

do you know if there are any extra import costs from Greece from UK?

Ebay and tax rules for private sellers

I used to enjoy selling my personal items on ebay but had to stop a gd few months ago as unsure of the yearly taxes. What i dont understand and would like to understand is, if you can only sell 30 items a year, why is it now free to list 300 items a ...

FREE to sell on EBay - does it apply to items already listed?

The new FREE to sell on EBay - does it apply to items already listed?

Postage

I'm trying to upload items to sell but when I click on postage the page is blank and I can't put a price/ free postage or anything . All the other selling specifics are fine. Anyone had similar?

Sold item

Once someone clicks buy it now does eBay give them the collection address?

Resolved! Existing listings

Existing listings. Do I need to delist my existing listings and then relist to get the free selling?

New changes to Ebay selling from the 1st Oct

So when does Ebay start looking at Private sellers sales quantities and tell them to move to a Business seller? Or limit there sales.How many a month?Cannot find it anywhere.

EU General Product Safety Regulation - Item disclosures, seller disclosures and take-back policy

Like many others I'm sure, I'm being told by Ebay that I need to comply with the EU General Product Safety Regulation. I need to have item disclosures, seller disclosures and a take-back policy in place for everything I'm selling by December 13th. I ...

listings

Hi my free listings have gone down to 300 from 1000 my question isdoes the listings which i list until sold count towards the 300 limit

Selling fees

Just got off the phone with ebay. She says from today no final value fees on everything but only if item is sold within the uk. I sell to the usa and canada a lot so anybody know if i will still get charged 10% fvf for items sold outdide the uk. Seem...

Resolved! Tablet

I received a tablet,but it won,t startup.I put it on charge but the message "Searching for a QR Code. it has been like that for at least 4 days. What is a QR code?. I contacte the seller but he will not take returns. and he told me to contact Samsung...

Resolved! Ebay instant payment

Looked at item. Made offer. Next moment and Ebay message telling me "we automatically charged you "card" ending in ------ for this purchase. WHY. No communication from or with the seller saying yes or no. Do not like this and how can I stop it.

Global shipping programme

We are business sellers who mainly list in the pottery porcelain and glass category. We are enrolled in the GSP program recently most if not all of our listings are being excluded from global shipping. To be clear, items that were listed 3 months ago...

How do nI change from a business account to a private account now I have retired

Change account to private account after business retirement?

Online marketplace number

Hi, How do I find the ebay online marketplace number . I need it to make a claim against the PostOffice who lost a parcelThanks.

Resolved! My selling address incorrect but not my buying address

I moved house three years ago and have just started selling again although I often buy through ebay. I've just completed my first sale and notice that the address used for returns etc is my old address , I cannot find where ebay is picking this up fr...

Resolved! New no fees policy....still final selling fee?

Hi there i have just seen that ebay are ditching fees, does this include the final selling fee? Its just i get 1k free listings anyway and i assume alot of people will be the same and so i will not be gaining anything at all by them making out ill no...

Seller not sending item, says its been sold, has taken my money and not refunded?

Messaged the seller this morning purchased on 27th sep, he responds saying item has been sold to someone else even though i purchased it through ebay, and has not issued me a refund. The item was £300 and i just want my money back. Any advice?

Send items

Why oh why are so many sellers stating on their selling pages that items will be sent by a certain courierthat can be tracked but then once purchased they send your purchase by a courier they dont name untracked you dont want it dispatched by, i only...

Offers

How do I make an offer to a watcher of one of my items for sale

Don't want to Auction a listing

Hi , I tried to reduce a listing price, and considered auction , which I have used before. I cannot now remove the auction facility on this item, and I cannot auction as I get an error message saying minimum reserve price is £50, much higher than I n...

Shipping problem GSP

I bought a rare classic car part from the US, which was shipped to me via the GSP (or whatever passes for that now). It sat in a post office in the US for a couple of weeks, with Asendia tracking being pretty useless. Now Asendia have given it a UK R...

Sold item

I sold a set of golf clubs at the end of july and shipped them to the buyer. The sale shows as completed on my EBay - I received another sale notification for the same listing today - how can someone pay for a listed item that I have sold and isn't v...

Returns label

I received an email from ebay with a link to print a returns label . I have been trying to open this for 3 days, it keeps telling me that due to technical issues the page cannot be reached. Have tried to contact ebay but no luck. Has anyone any sugge...

Selling a group of items

I have a buyer wanting to purchase several of the items I sell ( mandala art on plywood rounds). Is it allowed to bundle these together in one parcel, saving packaging for me and postage costs for the purchaser? TIA

Variations Selection Options not blank default

Not sure for how long but I have noticed the last 2 days ALL Variation listings are not showing 'SELECT' as the default , but is a random choice already selected (This is all sellers not just ours). Attached images showing previous default .This will...

Change of date of delivery

Hi, I bought a portable handheld from a seller on 26/9/24. The items listed that the delivery date will be on the 2/10/24. But, as of yesterday, the seller message me that the item will be with me on the 10/10/24. It will be delay for 8 days. I bough...

Resolved! Seller cancelled purchase then relisted

Hi, so i won an item and paid for it. however a couple of days later I get a message saying item cancelled and refunded. I received a message from the seller stating that there was an issue with the postage and they had to cancel the sale and relist ...

No selling fees, is it too good to be true?

Just seen the news that private UK sellers pay no fees (subject to T&Cs). Anyone know if it is too good to be true? Also, I take it that it starts today, my daughter says it's the 16th, who's right?

Returns

I have bought something and requested a return. The seller says they will refund but says she is unhappy that I have requested a return under the inaccuracy of the description and has told me I have to close the return and then register a new one ret...

regarding lost ITEM from EVRI

Good Morning, I bought BLOOD PRESSURE monitor from Ebay on 22nd of September.The product did not reach me.I am requesting a refund. Could you please help me with this issue? Time placed: 30th of September 2024 at 16:05 PM Order number: H02V3A41053777...

emails

waste of time chang password but still giving wrong location

Item has not arrived

Good Morning, I bought tripod from Ebay on September 8th. The product did not reach me. I am requesting a refund. Could you please help me with this issue? Time placed: 8 Sep 2024 at 9:12 PM Order number: 12-12043-36183 Total£10.40 (1 item) 25 Sep Th...

Posting to GSP packing

I have several items to go the GSP. After packing each item, labelling them etc, Is it acceptable to then put the items into another box, saving on postage. I would of course label the exterior box to indicate there are multiple packaged inside.

ebay balance

Hi, When checking through the sell everything for free (private sellers only) I think I understand that hidden in the terms is the fact that private sellers will no longer get proceeds paid into their bank accounts directly. Instead they will be put ...

Selling list

Why the monthly listing has gone down from 1000 to 300 items

Resolved! Selling an ebike

I am trying to list an ebike for sale. Ebay keeps on saying it doesn't meet the legal requirements for UK. But it does at 250 w and top speed of 25kmph. I am stuck!

WHY WAS I CHARGED FOR SELLING SHOES - I THOUGHT SELLING CLOTHES WAS FREE??

MULBERRY BROGUE SHOE SMOOTH CALF...Order #:03-12143-58775Item no.:267002005626

Listing

I can't open draft listings, it comes up saying Try again error 402?

Share Feedback page

On my Share Feedback page, I have a reminder to leave feedback for a buyer, the buyer didn't pay, the sale was eventually cancelled by ebay. On the reminder, the only option is to leave positive feedback which I obviously don't want to do. is there a...

Concerns with everything going free for private sellers now

sales are slowing down over the past few years due to more competition on the scene due to Resellers etc but now that private sellers get to enjoy free sales how are private sellers going to compete over time once the market gets flooded by non buisn...

Return a dvd player.

I have had a dvd player delivered and has no power, I've been asked to return the dvd, I've gone through eBay return process, now I have to print a label to return it, I am house bound and I don't have a printer.

ebay won't accept payment

I can't make a purchase (I haven't had any problems before) but I keep getting the following message come up 9how do I resolve it or get past it?) Access DeniedYou don't have permission to access "http://pay.ebay.co.uk/rxo?" on this server.Reference ...

Currentcy

I've been selling for a while on eBay and all my listing's where listed in sterling but for some reason my listing's are now advertised in dollars and I have American buyers now which I don't want as the postage for postage in the UK

EBAY customer number

Why have Ebay taken away the contact num

Resolved! Items collected are still showing I need to arrange collection

Two items I have sold have been collected but they still show that I need to arrange collection.

Resolved! getting paid

does the buy have to give you a QR code or number for ebay to release the funds on your account?

Non Responders

Up until recently, I have found eBay to be 99.99 % positive... up until the last week when I've been looking for mountain bikes for my 2 sons. I have never known such 'non response ' and unfriendly/ curt messages. The majority are absolute time waste...

Private Selling Fees Scrapped

Hi Does anybody know if the article on the Daily Mail is correct or not about fees being scrapped for private sellers. When you go to the selling fees it still is saying the old amount . If anybody sells something to can they let us all know if it is...

Locked settings

I cannot make certain changes on my listings such as delivery service, dispatch time. There is a lock on that so it doesn't allow me to change it.

Resolved! Restrictions on my account

There's a restriction on my account and I want to sort it out

Chinese items

Why does eBay allow Chinese sellers on British ebay, I don't see Norwegians selling or Portuguese etc etc. It's almost impossible to send items back as the post is far too much.

Buyer wants a refund on a camera after having it for more than 2 months

As per the title what is the rules or practices on refunding a private sale after more than two months. This seems a bit long to have an item and want to return it.

"eBay is now free to sell" - what does this mean?

Hi folks, I've seen the new eBay selling structure that went live just about an hour ago, that it is "now free to sell on eBay" up to 300 listings. My question is this: is it free only to insert these listings, or does this mean there is no final val...

Refund is refused

Hi iam asking the seller to refund the amount for the order number:01-12133-17750,cause I didn't recognise that it's for collection only not postage.the seller refused to refund the amount I

Fees

I am being charged £150 fees for an item I didn't even sell on ebay . They have sent it to a debt collection agency. I did advertise my tractor and paid the fee. But my item sold on another site where I had advertised it as well. There's nowhere u ca...

Buyer wants to now pickup instead of me sending by post

I have a buyer with 0% feedback in the last 12 months.They have decided that they would like to pickup and said they would pay through ebay. Do I need to worry?I saw that there is a QR code that they can scan to notify ebay that they have picked up b...

Altering postage after purchasing

Hi I've just sold an item and purchased the postage via ebay. But realised the postage isnt correct.How can I rectify this please?

Make an offer payment

Looking to make an offerwhen placing offer eBay wants credit card details to pay but buyer wants Cashif I enter card details what happens Thanks

Payment to selling fees not being able to go through.

Hi I had recently had my motorcyle advertised on ebay. I have a payment due of fees, roughly £50 due to having to readvertise. I have been trying to pay them over the past couple of weeks and it will not allow me to pay. Every method I try will not w...

I'm being blocked by ebay from sending a message to seller

I stupidly tried to send my contact number to the seller of an item i wanted prior to buying the item. I wanted it so badly that i decided just to press buy it now and purchase it, but now ebay are blocking me from sending messages to the seller so i...

Seller not tell me courier information when they damaged my property

Hi hopefully someone can help cause I can't figure out how to talk to someone at eBay. I bought an item from a seller which when delivered the courier broke my letterbox and damaged the A4 coloured plastic I had delivered by folding it into four and ...

dynamic add sales

Do buyers get any discounts or does ebay pass over any special discounts when the items are offered under dynamic add rates ?

Hello. Why does eBay only pay me in very small increments

Is eBay ties with Better business bureau

Resolved! view counter not working!

Has anyone else had a problem with their view counters. Mine are saying 0 then 1 then 2 and just going up one every few items. From 1 to 30 in order! It is obviously a technical glitch but i can not find anything on this matter in the forums.

Receipt

How can I get a receipt?

48hr tracked issue

So over the last 4 months have been using 48hr tracked , I had a issue when a item tracking only showed up as in transit and stayed like that,unsure if I should give a refund I contacted e-bay,they checked and were happy I had dispatched it and said ...

Nectar card

On the drop down menu ...my eBay ....apparently there should be a nectar option . I do not have that option on my list, so I can't update my nectar card. Can anybody advise as to where else I can find it please

Create new account - bank details rejected

So I've trying to help my wife create a new account (private) to sell a few items.Having successfully created the Ebay account and an initial listing, it then came to adding her bank details for payments. We did this, and the received a message sayin...

Limit all items displayed to the UK

How do I limit all items eBay shows me to the UK. I know I can filter search results, but how do I prevent the suggestions on results items from being outside the UK? It's a pain if I click an item, see other items suggested only to find out they are...

Closing an account

I have opened an account in error how do I close it

I deleted an account as I had two, which I hadn't realised.

I ordered a puzzle on the wrong account. The puzzle arrived and I have the seller name. I should have left the account until I recieved the item. Now I can't thank the seller. Any ideas please?

Parcel collection from a petrol station

My parcel was delivered on 19th September, but the petrol station owner says he wont look for it as I haven't had any email with a barcode. Who is responsible for sending me the email please?

New selling limits from 1.10.24

Can anyone help me by explaining simply and clearly what my selling limits will be from 1.10.24 please. I'm a private seller (not a business), but I have over 500 items listed on a rolling "good 'till cancelled" basis. These are mostly papercraft ite...

Customer put wrong address on her account

Hi, I sold a black radley purse for £25.99. Posted it, and then the next day received a message of the buyer basically saying she doesn't live at the address that I sent it to. The address she put down! And asking what am I going to do about it !!! A...

says ive been refunded but not received it as yet

ebay says that I have been refunded but not yet received money, been around 10 days now.my PayPal also says I've been refunded but no money showing

Someobe is bidding for one of items with no intention of buying

I am selling an item that I no longer need as a private seller. I have never used the item. It is generating quite a buzz as it is a popular item. I have received strange and threatening messages from a couple of members as well. The first bidding en...

closing account

I have been trying for weeks to close my eBay account,I have no payments or cases open or pending as a seller or a buyer but the keep sending me the same email that you can't reply to, please log in and check you have no cases open etc, I have nothin...

Resolved! Knock off perfume

I have just purchased what I believed was some Calvin Clein perfume but it is clearly fake, there is no box, no cap, and no serial number on the bottom of the bottle. I buy this perfume all the time so I know it comes with a serial number. I can't fi...

2 stage acess

I'm sick of 2 stage entry when I'm on my registered phone . Using finger print.

I cant be the only one getting these message on tracking with royal mail

This started happing Thursday with my royal mail items tracked 48 items Royal Mail is not an integrated courier with eBay, please check the royal mail website to track your item. we all know that Royal Mail has been for many years integrated with eBa...

Seller listed item as genuine leather but item arrived as PU synthetic

Dear group members, What can I do? I had searched the listings to purchase a lovely set of leather passport holders for my friends who were married 3 years ago. I wanted leather because this symbol is the third in the list of wedding anniversaries! I...

Technical

Hi for the last few days I haven't been able to add anything to my basket or contact sellers every time I try it comes up error something went wrong . I've logged out then back in again but still won't work does anyone have any ideas please

Resolved! I purchased a stunning leather jacket but their size chart is completely wrong.

I want to return my jacket and exchange it for a much smaller size. I chose size UK 12 which indicates that The sleeve length isL as 24" and the chest 40". However, when it arrived the chest measures 50" and the sleeve length is 27". So I asked eBay ...

Unable to deliver

i ordered something on the 22nd of september and i got notified that it was unable to deliver because of the delivery address being wrong. i decided to open a request but then stupidly on my part i closed it and messaged the seller instead (i thought...

Replying to a ebay restriction email

Hi I'm having trouble replying to the ebay MC011 account restriction as there is no reply button on the ebay message they have sent me to sort the restriction out what do I do

Sending by Courier

Hi all, I was wondering if someone could help I listed my item and through bidding sold this item. I had stated Collection Only Now Buyer wants me to arrange a Courier through eBay to send sold item I'm having a hard time as I cannot locate and add i...

counterfeit product

URGENT PLEASE REPLY IF YOU CAN I bought a counterfeit product and didn't realise it until it was already posted. There were hundreds sold, so i genuinely believed it but only around 3 reviews noticed it was actually counterfeit, and they included ima...

Failed delivery

I purchased lable from Evri through eBay and the tracking number saying item damaged. Contact the seller. As I'm seller what should I do here . Any advice I will be grateful

Help with item that hasn’t arrived

Can you advise if my fridge is going to come please the seller has said they have cancelled the item

Buyer has paid but not collected

I sold a boiler (collection only) in June. The buyer paid £500 and asked me to move the boiler outside for him to collect. I've explained that this is at his risk, especially from weather damage. In August he stopped replying to messages on ebay and ...

Resolved! OVERNIGHT CHANGES?

I GUESS SOMETHING MUST HAVE CHANGED OVERNIGHT. I'M TRYING TO LIST BUT KEEP COMING ACROSS THIS THAT I DON'T UNDERSTAND, HAVE NEVER SEEN BEFORE AND CAN'T MAKE WORK;eBay Managed Payments (238588953026) [4 listings]IS IT A GLITCH OR SOMETHING I'M GOING T...

Dazed and confused still !

Firstly I would like to thank all those who have responded to an earlier post about what I'm about to ask.Its about this 30 items and £1000 sales before being reported to HMRC.Now many have said as I'm a private seller I can sell any amount of items ...

Business Sign Up - Banking Page Not Working

Hi guys, I have the same issue as "maker_ai" post below. I'm a registered Ltd company in the UK and can get all the way through the sign up process and my account is confirmed but I am unable to input my banking information? Whether I click login to ...

Return theft

Hi all, I'm in desperate need of some help! I have 2 items that I'm quite certain have been stolen from me - both of decent value Who do I contact in order to get my items back? They have both received there funds back and now are not answering any o...

I can't add a video to my listings.

I have tried to add a video to my listings and can't seem to find the upload button for a video anywhere. On Etsy you get both optionsand its so easy! I have tried contacting Ebay and I get the automated assistant who can't help. I have read the 2 mi...

when something wants returning, you can sign in 12 times and it still won't accept your password.

I have signed in several times to no avail, it is still rejected, if you want to leave negative feedback you can't it's blocked, returnes are unavailable because you can't sign in what a shamble

Listing items

Hi, I'm trying to list items but whenever I do they automatically become a draft and close, then when I try to open the draft it says "error 402"does anyone else have this problem at the moment or know how to fix it?

Got scammed

I have sold some things and the buyer told that he didn't get it and refund the money now I got a 100euro fee from ebay. So I will lose the thing I sold plus I don't get payed plus ebay want me too pay 100 euro fee what a dam scam . What do I do here...

Account Creation Page Unresponsive

After I have created a business account (UK Based),I am presented with a screen to "Tell us about your business" I have entered the business address, contact phone number, VATand the details of the person to contact (me)Both the numbers provided are ...

Can I cancel a return to put my own tracking details in

Just wondering if anyone can help! I did the print postage label on my return but the weight was wrong on the item, it was 23KG and the label said 2 so I returned the item via parcel force seperate from ebay. When i go to update your returns it just ...

Faulty pneumatic nail gun

Hi everyone,an eBayer has sold me an air gun nailer with the description stating it was in good working order. Upon receiving the nailer and connecting to my air compressor it was clear that it could not work as the air seals inside the nail gun were...

two buyers suddenly retracing .bids

My wife had an item which received multiple bids from 2 bidders. Then with just a few hours left they altenatley retracted bids down to a very low level.

Remove my listing

How can I get my list which is removed due to out of stock?

Invoicing

Hi.where do I find invoice screen to link 4 items for buyer.

Scammed

I bought an item that was supposed to be delivered today but the seller is not contacting me and there's no feedback I want to cancel

Items

Hello I put some items up hrs ago and I can see it still on 0 views is there something wrong my acc or with the listing I can't see any views or nothing

Lost item

I delivered my sold item and courier has now lost it, order is now refunded how do I get my money back from EBAY as Yodel say EBAY as the retailer have to deal with it they can't help me directly.

Money refund

Ordered reading glasses from seller which were supposed to arrive 7th September but as yet on the 30th September still no glasses. Tried to contact seller but message read NO LONGER REGISTERED USER .E bay says no refund given as order will be with me...

Combined postage

How can I amend my existing Buy it Now listings so that buyers can benefit from combined postage?

Feed back

Why oh why do I as a buyer have to leave a 500 word feed back, No thanks will now cancel My Ebay Account.

cancelled packlink label but not received a refund i was charged twice for the same label

I managed to generate two labels with the same number using packlink I cancelled both but have received a refund for just one label .

Resolved! Delay shipment request by buyer

My buyer has paid but asked me to delay shipment for a week, will this affect my rating as a seller?thankyou

Resolved! Threatening behaviour by Ebay buyer

I recently sold an item on Ebay. After the buyer paid, I received a threatening and abusive email from the buyer complaining about the delivery service that I intended to use and how he was going to hospitalise the next delivery service driver etc. I...

Selling a car for a friend.

Hi,A friend who isn't tech savvy asked me if I could sell his car for him on ebay motors. My question is, are there any tax implications or any other issues of me doing this?I would not be earning any money from this.Thank you.

Incomplete Lego set sold as complete

I bought a Lego set which was sold as complete as a gift over a year ago. I've now given the gift and it transpires there are several pieces missing. The seller has now deleted their account. Any advice on what I can do?

Resolved! How do I invoice a buyer for 2nd postage cost?

Hi everyone,I sold an item and used an ebay postage label to send it to the buyer.Unfortunately he hadn't updated his address on his account and the package went astry.2 months later it has been returned to me and I contacted the buyer.He is willing ...

Hiya, I've purchased brand new QS Nike on the 24th, a seller waited 5 days to do anything about it.

Messaged me yesterday that he'll post them today, £115, I told him not to send them for authentication because there is a chance I won't get before the 9th, holidays . Is there anything I can do or say or call and get my trainers before I fly out ?

Charged three times for the postage

Hi, I sold an item but when I tried to buy postage labels from eBay, I charged three times. Postage costs £12.09. But it was charged £5.21 three times from my bank account. I also didn't get the label, eBay gives me an error every time (not enough fu...

Resolved! Seller cancelled and said that I requested cancellation.

Hi, I would like to see the seller face the consequences for lying about the reason for cancelling the sale. After the purchase and a few days of waiting, the seller sent me a message that he had to cancel the order giving me some completely made-up ...

Seller waiting for return label

Buyer wants to return item so processed return (eBay forced me to refund even though I haven't received item) and now stating that they don't have return label so won't post it at their own expense (understandably). How do I get EBay to stand in and ...

Resolved! GSP and selling with Free Postgae in the UK

Hi,Would be interested to learn if I'm selling/listing with Free Postage, how this affects items sold abroad and shipped through the GSP.i.e. Am I expected to cover Postage costs throughout, or does my resposibility for Postage stop once my sold item...

Buying and unsure of authenticy

If I purchase an item that the seller has listed as unsure of authenticy and turns out to be fake/counterfeit am I entitled to a refund ?

Resolved! Seller not responding

Hi , I placed an order with a seller after winning the bid. The seller has not answered any of my messages in over 2 weeks so I have cancelled the order however the seller also needs to answer this. Just wondering whether Ebay cancel the order after ...

Newly opened a shop, Do I pay fees to list my items.

Hi, I have recently opened a shop last week & need to know if I haveto pay for all my listings or does it referesh once a month with some free listings. Otherwise this is going to cost me alot & I'm not sure there will be much profit in it for me, as...

Resolved! Watch stopped working

The Fitbit I bought stopped working just over 3 months after purchase. The seller won't respond and eBay are not contactable by any of the means I can find, I presume as it'sover 3 months? I can't even leave feedback! Do I have any way I can escalate...

Continuous scrolling

Pages scroll continuously with no input from me. (Brave browser)

Selling

I'm getting this message when I try to list my article.It looks like you've reached the number of items and amount you can list. You can list up to 0 items and £0.00 in total sales this month. Request to list moreI've not sold before.

Log store

I've sold a log store , in my description it states I'll deliver in a35 mile radius but the customer is over 90 miles away I've gone to refund but eBay wants to charge me £40.48 I'm not willing to pay £40.48 to refund how can this be sorted with out ...

Underpayment?

I am new to this. I have just sold my second item, a dress for £6.90 excluding postage, which the buyer paid for. Only 71p has been paid to my bank account. I cannot see any way to contact Ebay re this. Please advise! Many thanks.

Refund

I’ve accidentally accepted the full refund but was agreed on partial so anyway I can go back?

RE; Shoe purchase and delivery in Florida

Hello Linda,I'Dvery much like this delivery to go to west Palmn Beach , Florida - how shall we proceed ?Thanks

Postage saying £6.99 whatever i choose

Hi evertime I list an item if I choose free postage or £3.99 when I look at the listing its saying £6.99 charge to the customer never had this problem before any ideas what I am doing wrong please

Can anyone tell me how to get Ebay to correct items dispatched that have been posted but still list

Can anybody tell Ebay that items dispatched are still listed as requiring posting

Item has been valued and it is not what the seller said it wad

As stated the item is not what it was meant to be

Automatically Re-listed an item by Ebay

How do I stop or cancel an item that has been automatically re-listed by Ebay.The search does not find my item.

messages

i am unable to read my messages on my laptopdoes anyone else have this issue

Account restricted

I cant buy anything as it says theres a restriction on my account. I have no messages or reasons for this.how can i find out whats going on?

postage label discrepancy

The buyer has paid just under £3.00 for postage but i am only being offered labels for £5 and more. It is a lightweight dress. I don't understand why the postage label is more money than it usually is. Do i need to ask the buyer for more money? what ...

refund

hey guys i bought an item but it wasn't like what he describe it return it after opening a case the seller receive the item back and i'm still waiting the design to get my money back since 12 days nothing happen what should i do ??

Winning bid timed after auction finish time

The winning bid was placed at 2.06.31 BSTThe end of auction bidding was 2.06.00 BST therefore the winning bid was accepted after the close of biddingThis cannot be right, can anybody please explain !!Thanks

Time scale for refund

You buy an item on ebay it stops working two months later You contact the manufacturer for a warranty repair.They tell you they have found the item was registered two and a half years ago therfore no warranty sorry. You contact the seller repeatedly ...

Post

How do I arrange for an evri collection? package weighs about 12kgs - thinking of cost to buyer and keeping it as low as possible

Can’t sign on

It won't let me sign in !! I get to the stage where I need to code but nothing is coming through on text or email frustrating and already order things else where because I can't get on here

wrong negative feed back removed but still

Can some one guide me on point that buyer gave negative feed back with in appropriate wordings. Took matter with ebay and explained with my messages to him that I offered 2/3 times to return item with full refund. Buyer demand for a 99p stuff was not...

No refund

Bought item from which didnt do whst it days it would.srnt review in and contacted seller who days if i took review down id get refund.wasnt going to do thst as its blackmail and false.no refund and seller not replying to messages.been in touch with ...

faulty item

Hi i bought an item in May from a ebay buisness seller and its faulty and they told me to contact the supplier which i did,and the supplier said its not down to them as i bought it from the ebay seller, how do i report them to ebay, also under consum...

DO NOT PURCHASE FROM

They are total fraudsters. I bought a watch from them, had to return it because it was faulty and stopped working, and they haven't refunded me (after months). Also, they have blocked me so I can't contact them, and they have put my watch back on the...

Why has my fortnightly 80% discount on seller's fees stopped?

Listening description issues.

Hi, is anyone else having issues with the formatting of their listings? I'm currently trying to write descriptions for my items. All is good until I actually post the listing, when it actually appears as a live listing all the writing is clumped toge...

Buyer hacked my account and put the money on hold how do I refund him for it

I don't want to do business with him I just want to refund him but it says he has collected it but because I have not received money I still have it in my possession I just want to give his money back

Feedback

Why lots of identical feedback to buyer, from many different sellers.??

part delivery

i bought a carpet cleaner off ebay with abottle of shampoo ,the seller stuck the bottle of shampoo to the top of the box and the delivery label onto the bottle of shampoo he then sent it by yodel he has proof of despatchi week later i received a bott...

Partial refund request

Hello,I bought products from same seller separately and paid two separates postage, but the seller put them together in a same box and send to me. Can I request for refund for one of postage? I asked the seller about it, but they hasn't reply to me y...

Doesn't work

Reporting a seller page doesn't work

eBay payment to closed bank account

I have recently moved to a new bank but forgotten to link the new bank to my eBay account. I've just been paid by ebay to the old account. What happens to the money?

Order

I've cancelled a order by mistake

Help

I am not good at the "scroll to the bottom click this or that " I have been trying unsuccessfully for 30 minutes . Dose anybody have a simple direct email address .i am just trying to find out why I am not receiving my Nectar points

tried to email ebay but it doesn't seem to exist......

how can you email ebay....just wasted nearly half an hour on automated chat and then chat with nothing resolved.

Post & package money

Hi I have sent a package back but did not receive the post& package money from the seller

Recieved a email regarding product recall

Hi I have recieved a email regarding a possible product recall but not information as to which item it is for . Can anyone advice me please. Kind regards

Pricing errors when selling to Northern Ireland from England

I am listing an item on ebay at £107 (buy it now) with free postage.I am located in England and was contacted by a potential buyer in Northern Ireland who wants to buy it.They are telling me that they see the price on their computer as 131.61.I don't...

No delivery

eBay just resolved a problem with no delivery from a seller, I am receiving a refund now after contacting eBay, do I leave a negative review on the feedback? Thanks

Item location policy - Hidden listings

Has nayone else been getting there listings hidden by ebay for Item location policy (apparent) breach. Jsut got a message stating one of my listings has violated a listing Item location policy breach and so thay have hidden it, all the details are co...

UK shipping calculator

Hi all, Is there a UK shipping calculator available, similar to this one for the US?https://www.ebay.com/shp/Calculator Thak you in advance BürhānїSmart Deals

Combining postage / shipping when seller pays

Hi there, I sold multiple items and 2 were bought by the same person. I am paying for the postage myself. I ended up on a page with all the completed auctions, where it said I could combine the postage of the 2 items. However I left this page and cou...

International customer being blocked by ebay

A lady I USA wants to bid on my item but is being blocked by eBay because it says "cannot be shipped abroad". I am happy to post to USA and have already given the lady a quote. What should she do? What should I do? Please help

Get QR Code

I got sent the shipping label from eBay for dpd. where's the qr code? I don't have a printer. support just goes in circles

Withdrawing a listing.

An item I had for sale disappeared, so I relisted it. I subsequently found that it had in fact sold, but wasn't showing on my sold listing. now I need to delete the listed version. help would be gratefully received!

NATO and International Watchman

I can't believe this guy is being allowed to intimidate sellers in the watch trade. How has he been allowed to trademark an international organisation, as well as a generic term for nylon watch straps that has been in existence for decades, and threa...

Buyer wants express delivery

I'm very new to eBay. This is the second time I've sold an item and the buyer has paid for the item and postage and then wants express delivery incurring almost £10 further costs - I paid for the label the first time but don't intend to get stung aga...

What's going on with Royal Mail

I have 8 items I am waiting fo - 10 days and counting. Royal Mail seem to be delivering everything every 2 weeks. It's highly improbable all these sellers are slow to send. Yodel (pah) and Evri have all delivered well before these RM parcels should h...

Resolved! Postage fee charged to me.

I sold an item for £40 and it cost £5.64 to post which the buyer paid. I was charged about £6.00 seller fees so I expected to get about £39.00 in my bank account. I paid for the postage label expecting to get the money back. The buyer paid £45.64 and...

Late reply

eBay just sorted a refund for me cos the seller wasn't responding....since the refund I've just been notified that the item is ready for pick up at local shop.....what happens now, thanks

Post is more than buyer paid

Hello,I always send items by Evri for 2,94 and now buyer also paid 2,94 for postage but when I want to pay for postage there is 5,81 and I can't change it. Did somebody has that problem?

Why can’t I choose delivery option?

I'm not getting any options for delivery when creating a new listing. Anyone know why please?

Resolved! Anyone has experience with Thailand's customs?

Hi there, I shipped a couple of weeks ago an item to a customer in Thailand via renowned shipping carrier. After many shipments with them, not many issues. All the documentation (certificates, safety datasheets, exportating forms, invoice) were attac...

seller not shipping out item after 7 working days of making payment

Get overseas P&P estimates

How do I get EBay's P&P cost to EIRE?

Notifications

I'm not getting notified on any bids!!!!! How can I recieve any emails or texts for my listing?

Car Injectors

Hi Ive recently purchased a car injector of a ebay seller. I took my car to the garage and the mechanic said the injector that I purchased is no good. I have messaged the seller and I have not got a response. Hope you can resolve the issue. Thank you...