counterfeit product

‼️🚨URGENT PLEASE REPLY IF YOU CAN🚨‼️ I bought a counterfeit product and didn't realise it until it was already posted. There were hundreds sold, so i genuinely believed it but only around 3 reviews noticed it was actually counterfeit, and they included images of real product vs the sellers item, it's defo counterfeit. It's delivered now, but i'm not home at the moment. What do i do to get my money back? Can someone please go through the details / steps with me on returning the item. I'd really appreciate it. I also really want to report this seller. Thank you so much if you've read this far ‼️

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counterfeit product

papso22
Experienced Mentor

You need to read how the money back guarantee works.   Everything you need to know is laid out in the guidance.

 

Basically you open a case, return the item at the seller's expense and get a refund.

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