Member To Member Support

seller has closed my return request

Bought pressure washer on 18/4/25 and only just used it due to ill health. The item is defective and is no use. Contacted the seller but heard nothing. Opened a return 12/5/25 only to find the seller has closed the return request. What shall I do?

Postage Labels - where to post items

Once I have sold an item by Simple Delivery and printed off the Royal Mail postage label can I post the item into a Royal Mail post box or do I have to still take it to the Post Office?As the post office just takes your package and drops it straight ...

Return of faulty item

I have a faulty electrical item that I purchased last month that I would like to return for a refund. The seller has declined the return and closed the case. The Ebay system tells me I cannot appeal because the case is closed. How do I get to speak t...

Please help

Hi, I sold a trailer and it got collected Saturday but I forgot to scan the buyers code or get his code number, now I can’t mark as completed sale of recieve the payment? hsve tryed messaging thr buyer but no response?

Paying via PayPal through eBay App missing

Hi I have the eBay app on my phone. When purchasing a item I was able to pay via PayPal through the eBay app all the time before But now its only giving me the option to open a browser to pay via PayPal Is this external browser site a verified eBay P...

Bidding problem

I bid for an item on E Bay, the bid was confirmed by E mail, then when the bidding ended, it went to someone who’d bid less, what is going on with E Bay ???

Resolved! fess when auction item does not sell

What happens at the end of an auction listing with a reserve price if the item does not sell. Do I have to pay again to relist?

I no longer have access to my old bank account and can't verify it. I need help updating my payout b

I no longer have access to my old bank account and can't verify it. I need help updating my payout bank details.

Help

Hi its my first time selling on Ebay. I sent an item to a buyer and didn't use their preferred delivery, I sent it next day delivery.. obviously its gonna be different tracking number so it says its still not delivered.. will I still get my money, ho...

Resolved! selling a microlite caravan

Do I have to pay final sale value fees if selling a caravan? A 'vehicle', legal definition, has to have a means of propulsion, ie. an engine. It is not therefore, in legal or lawful terms, a vehicle so does this mean it is exempt from such fees?

Click and collect shop refuses to give me my parcel

I came to collect my parcel two days ago and the parcel was there but I was told to come back the next day as "the system was not working". I came back today and was told (not in the nicest way) that the system was still not working. I can't understa...

Account not working properly

Hi,a few days ago, my account went “strange “ when I tried to add item to watchlist, I was pressing the button but it wouldn’t work, also when trying to accept offer, that was the same.when I tried to add to watchlist, lots of gobbledegook came up on...

Fake Perfumes

Seems to be so many fake perfumes being listed on ebay recently and its not rocket science to know they are fake being the UK retail price is £118 and sellers have them listed for £25 including postage but ebay are not removing even when I report the...

Simple Delivery differing quotes

I have two items for sale, similar weight and dimensions. I've chosen Royal Mail as my courier of choice. One item offers £12.35 standard tracked with delivery in 1-2 days, or £15.18 Express tracked with delivery in 2 days. The other £7.25 standard d...

New Simple delivery

Do people understand about this simple delivery that is starting with private sellers on ebay? I always use royal mail as I do not trust Evri. I cannot for the life of me work out how I will have to post items I sell. It says on the info from ebay th...

Dropped off at Post Office

I recently sold an item and I have taken it to my local post office. I did not use the label that eBay gave me. How do I add the tracking number and also ensure I do not pay for postage twice?

7 items i was interested in buying has suddenly been changed to pickup only

I have 7 items in my watching that I wanted to buy this week all postage just noticed this morning all the different listings ( different seller's) have been changed to pickup only I thinking maybe it's to do with the uncertainty with the new simple ...

Havnt received my refund

i cancelled my order and the seller refund me my money but i have still not received it

USA

are any UK sellers having problems selling to the US?All my listings have had USA removed from the 'will post to' section??

Drone

I have sold a drone and the buyer has said there’s parts missing even tho I took pictures and videos before posting, they now want a refund and have sent a picture of it damaged and parts missing

Selling

What do I do about this...An item I have listed sold yesterday and collection arranged. Ebay just emailed me Sold AGAIN to a different buyer. How can it be sold twice? Shouldn't listing end when sold first time?

adding photos to e bay messages

How do I add photos to e bay message ?

Seller closed return

Hi I bought a jacket of eBay £500 it was advertised in the xxl section 10 minutes later after reading it turned out an xl I contacted seller and told them as I was cancelling and the reply was no problem 2 days after posted jacket out and closed the ...

"Buy it Now" during an auction

Hi! can somebody explain how "Buy it Now" during an auction works, and if the Buyer Protection fee influences this.I have advertised a Flymo Cordless Lawnmower with a starting price of £60, including a "Buy it Now" fee of £120.00 option for the custo...

Returning item

I have submitted a request whereby the buyer made a false statement about my item and requested a refund. I refunded in full and asked eBay to step in as I haven’t received my item back I contacted the buyer but no response and I need my item please ...

Buyer says he ordered item by mistake even tho he made a best offer to reduce price

Buyer gave me a best offer on an item, after he received it a day later he said he wants a refund because he ordered it by mistake. I'm not willing to do this as I don't think that it is a legitimate reason to give him a refund especially after he kn...

Selling to CA from the UK on the global shipping programme

Has anyone else experienced problems where you set an item up to be available on the GSP (with no locations banned) and you have a seller who says the listing say the item can't be sent to them? Any ideas why this is or how this can be worked around?

Buying axe

How do you verify your age if you don’t have a credit card

Item not received

Item not arrived opened vase seller asking me to cancel case and they will send replacement or buy again and wait for another delivery please help what should I do

GSP from UK to US

Im having issues with my listing not showing that i ship from the UK to US with GSP. Ive looked at the countries and US is not listed and ive looked at countries excluded and the US is not listed. Any help? Thanks

Shipping from US to UK

Im trying to buy from a seller in the US (Im in the UK) but it says "Unfortunately, this seller won't ship this item to United Kingdom. You can: - Update your shipping address and try again. - Or find similar items from another seller." Ive contacted...

How do i Resolve issue with scheduled listing? Put

i put a link to website of where i originally purchased item from.need to take this off. Can’t get into listing.

Hi how can I have my account un restricted

I tried selling 2 bikes n eBay suspended my account but I have other sales money in my account but can’t access ithow can eBay un restrict my accountim struggling to find outebsy are great at selling customer service is very poor tho I don’t want to ...

Unrecognized charge

Hello, we have an unrecognized Ebay transaction on the cc statement. I have been unable to get the right help option and the live chat is not providing the answers. Has anyone had a similar situation and what can be done? Thank you.

Automatic payment

How do i remove the option of automatic payment when purchasing an item that i have made a best offer on.

It's impossible to contact customers I have sold to

Hi there.Please help.Is anyone having trouble contacting a customer when they have paid for an item.I have always contacted them to say "Thank you" for their purchases.The message page comes up when you choose the item you have sold and then contact ...

I'm a business and the selling price of one of my items has changed and it wont change back

I have a listing that has increased in price in the last week. If I go to change it its still showing the original price???

Need help

How do stop a seller from keep messaging me everyday to change feedback please?

Seller scam

Seller has cancelled an item because "the postage was too much" for her. I don't think this is an acceptable excuse.Surely a seller should calculate postage before listing.I have a message from the seller to this effect.Item No 146551000260Order no 1...

Global shipping programme not displaying cost

Hello all, hoping someone may be able to shine some light on this issue. A few bidders are messaging and asking for specific costs to ship to various countries, Czech Republic for example. GSP is turned on for my listings but the bidder is asking how...

Shoe size not as expected

I ordered a pair of new without tags motorbike boots which were listed as UK 11 / US 11.5I am size UK 11 when they arrived as soon as I put them on they were too small. I opened up a return request before messaging the buyer and the reason I used was...

Delivery options page frozen

Anyone else having issues with the loading page for delivery options on listings? Send help please and thank you!

Battery doesn’t work properly

I want to return the battery and I went to the post office with the battery the staff said they don’t accept the battery because it dangerous and it totally prohibited what should I do now I want to return because battery is damaged

Verification ID

Hi, I have just moved address, & updated eBay with a new address, but I have been asked to verify account with ID before June 8. I have uploaded front and rear images of my driving licence, but I wondered if any of you know how long this takes to ver...

Resolved! Does ebay oversell low in stock items?

Did anyone experienced that eBay has mechanisms in place that may promote my products more heavily if it notices that I am in low on stock or selling a particular item? Thank you in advance for any feedback.

Doesn't not sound right this ?

Interesting I've Bought via Buy It Now a turntable on eBay for Collection Locally. Purchaseed via Paypal.This is the first time eBay has sent me a collection code, so I've arranged a date and time to meet the seller, locally tomorrow, he states he ge...

Release of funds

Is anyone having a problem getting eBay to update there system when an item is delivered so you can get the funds released when you sell an item

Upload / Original listing date

Is there anywhere on a listing that displays the original upload / listing date of an item?

Postage

I have gone with the recommended postage on Ebay and I've tried to print the label and it's saying 'no services avaliable'. Is there a problem with their network or is it saying the option I chose isn't available? Thanks for your help

USA shipping unavailable on GSP?

Is this a site wide in the UK? I see ebay's announcement about 'monitoring' the tariff situation, but I can't sell to the US at all on GSP now, it is removed from the list. This is a major problem! This has been for at least two days, and I've had qu...

simple postage

why do people moan about simple delivery you can make a choice just follow the postage instructions

Nectar Points

Can they be collected or converted on ebay, as despite the site saying it can no longer be done, over on the Nectar website, it is now saying ebay is once again a partner ?

Seller cancelled my order without notice and blamed me saying problem with buyers address.

How can I leave feedback to a seller when they have cancelled my order without notice.

i didn't pick up an item from my pick up point, returned to sender, can i get refund?

The question is in the title. I am having issues, with having to print out a postage label before i can process the refund but in this case it may not be necessary? Thank you for any help.

Resolved! Subject: Clarification on Return Label Case.

Subject: Clarification on Return Case: Hi all,Can I ask for clarification that I understand correctly?Earlier today, I received a message from the buyer requesting a refund because he refused delivery of his order due to an additional customs fee cha...

Royal Mail 87p 2nd Class Letter Option Missing

Hi - I know this has been posted by multiple folks and not sure of best way to get the help needed to fix the missing 2nd class letter option. Reported the problem in app but if my account can be checked like others that'd be appreciated so I can lis...

Customer has paid but wants to delay postage

Hi, I have sold an item. The customer has paid but wants me to delay postage for 2 weeks due to holiday. I have no problem with this but item keeps saying overdue postage.... what can I do to solve it and not get performance penalties..... thanks P

Anything wrong with the name "Lockheed"?

Bidder says he is being prevented from bidding for this item and requests me to remove the name. Lockheed is a well known aircraft manufacturer and there are many listings in obey including that name.

Resolved! Changing Tracking Details After Posting

Hi Folks, I have just sold an item and purchased the postage through eBay, which meant that the tracking was automatically uploaded.It turned out that I had forgotten to check the weight of the parcel and had to pay again at the Post Office, which me...

Resolved! Item still not dispatched 3 weeks later

I bought an item on 18th April and estimated delivery given by ebay was 23rd - 28th April, however the seller mentioned in description that it can take a few days to a week to process and dispatch items and as I had ordered before Easter weekend, I k...

No label, but ebay says posted. How do I speak with someone. Just keep going back to the same page.

Please give me a phone number.

Credit card to pay for chisels

I am trying to buy wood chisels but ebay say i need to verify my age with credit card details. I do not have one, and cannot continue the purchase without verification, i have had an account for many years never had any issues in the past, any help??

Collection

I've sold an item, and I'm pretty sure the customer has put it though as delivery but wants collection. I can't see an option to 'swap' it to collection. I believe there is a qr code to scan but I can't find anything related to this in the app. Any h...

Combined postage

Great News combined Postage is BACK

Bidder from abroad won auction , yet the description of item states will not ship abroad

I listed an item and in the description states i will not ship abroad.A Bidder from South Korea won the auction. Can anyone advise what happens next please? Thanks in anticipation

Postage Insurance for a bike with a value of £800

Hi, I am looking to send a folding bike in the post and see an option for Parcelforce 48 hours at around £13. I know this will be tracked but does it cover the cost of the bike if it is lost or damaged? If I look on Parcelforce website directly its m...

Defective seeds (3 different packs, same seller) received but I obviously can’t return them

I purchased 3 different packs of vegetable seeds from the same seller, not a single one from any pack have germinated, I grow these plants every year so know what I’m doing. I have contacted seller but they are ignoring the issue, understandably I re...

combining postage and partial refund

customer has just brought two items and i want to merge both items so i can send together and give her a partial refund on her postage . can anyone help ?

Resolved! Should I decline a return?

I just sold a hand made item to someone who has just started a return request with a message saying 'item is nothing like the photos'However the item is 100% identical in every way and they are trying to pull a fast one. I have a suspicion they didn'...

Cancel a purchase by international buyer

How do I can cancel a transaction where someone from USA has purchased an item but I haven't said I use the Global shipping system so don't want to ship and they haven't yet paid?

Seller agreed to different price after sale

I recently bought 4.5 packs of floor boards. After the sale the buyer said it was only 3.5. So agreed too 100 instead of 125. How can I pay the different amount. Payment is pending with eBay.

Restricted airgun listings on eBay

Airguns are constantly being listed on the eBay UK site despite its rules on restricted items. I have already reported two listings that were for sale but although eBay has removed these two items when reported it would take hours to report each indi...

Energy Performance Certificates

Hi, can energy assessors advertise EPCs on eBay? Thanks in advance, Paul.

Disputing a return

I sold a used Gameboy Advance SP that I put in a new shell and replaced the screen from another old Gameboy (I did say this in the listing, I was very honest about what I'd done to it), and it was delivered on 26th April but I have just received a re...

Fake or Faulty parts

Can anyone give me some advice. I purchased a fuel pump valve for my car. It was described as a genuine Bosch part and had a 12 month warrenty. Purchased in March 2025 and only just recently got it fitted. The part does not work, my mechanic says it ...

Bank card update.

The chip on my bank card failed and, although it had a year or two to go, the bank renewed my card. I have tried and tried to update my card in my Ebay account but without success. There appears to be no way to contact any eBay official to resolve th...

Changing postage after payment?

Hello, I had a buyer purchase an item that had evri postage and and automatic postage label which registers on Ebay when it has been scanned/posted. Buyer has now asked me to send Royal Mail, how will ebay know that I have dispatched item and am I gu...

Automatic relisting

Hi, how can I stop automatic listing for my items which haven’t been sold. I didn’t even realise I had clicked on something which gave this instruction. I’ve read others comments online and have not managed to find cancel button for this, like others...

Raising a international returns label as a seller

Hi , I have sold an item that the buyer wants to return which I have accepted. The buyer lives in France ,and I have to get a postage label to him. When I go to the returns page it requests I enter a label ,and the tracking number. How do I sort out ...

Feedback

As private sellers of little significance we have fully embraced simple delivery. It is fair that customers can decide their shipping cost and provider. This being so it is very frustrating that this third parties performance, in the negative, can be...

Buyer in the U S won my auction which is listed under GSP however no postage costs were added

The buyer contacted me to say he can't pay because ebay haven't added postage fees for GSP, spoke to an agent who says the problem is from Ebay US ,very frustrating as can't see a solution ,US are saying I need to send postage fees but I expected it ...

Wasting Time I hate the waste

I dislike that when seeking genuine products, in this case Medals, I am frustrated by the volume of Medal Roll Lists as I scroll down through the Product Category in 'Militaria'. Non-Original, Copies, replacements should have a separate category or a...

Simple Delivery

I wonder if the policy makers at E bay have lost all common sense or their only avenue for ideas is the President of the USA. Firstly they introduce Buyers Premium which i do not see as providing any other service than was already provided. As a sell...

Stopping Auto Relisting

Can anyone help? I'm trying to stop automatic relisting on some items, which should be easy, but I'm stuck. The eBay site says find your item under Selling-Active and select Remove Automatic Relisting from the More Actions drop down. Except there is ...

Paying for item with eBay balance

I have been told that you can’t pay for items purchased with eBay balance as I am a business seller ,is this correct

Ebay is dying fast

So has anyone else found that Ebay has fallen off a cliff? No engagement, no sakes. Can anyone see it rallying or is this terminal decline?

Tracking issues

Hi, I currently have 2 items outstanding for payment which have both been received (seller confirmed) however, tracking information still say item has not been delivered (over 4 days ago). Seller says item has been marked as delivered, but eBay will ...

Refund

HiThe seller canceled the order but I didn’t get the refund. I tried to contact the seller but there is no response What to do?

Sell in every country but USA ?

I have listed many items that are for sale on a buy it now price of £49 and added global shipping to my listings, here is the thing it lists it in every country but USA or EBAY.COM ? Anyone else having this issue? My account in good standing and none...

Posting & Creating Labels

It does not let me generate a label but label been paid already. What should I do?

Businesses fees v private sellers

Do you think it's fair that small business sellers pay around 16% sellers feesAnd other small businesses using private accounts pay NO fees ..I'm small business i pay around 16% per selling a item plus ebay shop, and other small businesses on private...

Restricted account payments on hold

Ebay for undisclosed reason restricted my account, all my items ended, unable to list. All payments on hold.What to do in such a case?

Age verification

I don't have a credit card, but have bought on ebay for years, went to pay for a spears repair chainsaw today, age verification notice cam up! Never had this before! It said a visa card is not acceptable as a age verification! So now I can't pay for ...

Postage labels

Is there any way to make the labels smaller when printing to put on small packages?

Winning auction ended

Hi. Was winning on an auction when the seller removed it. Contacted the seller and he said sold it on marketplace for a higher amount. Is this how eBay normally works? Where you can just end auctions when bids have been made?

Resolved! Buyers protection fee

Is the customer aware of eBay's buyers protection fee when they purchase a product? Does it show up on their invoice?This fee is killing businesses everywhere!

seller

A buyer has bought something off me and wants it shipping to a different address. this person is a seller themselves.Please advise

Cancelling

Buyer asked to cancel I went to click cancel and I pressed the wrong button now it won’t let me cancel someone help please lol

Ebay has blocked my items . Says the are bladed but they are not

Ebay has blocked my items from being sold. The items infringe there v#bladed ites police, however the items do not have blades they are simply springs for use on gardening secateurs. I don't sell any bladed items

Item delivered but eBay showing as not and

Item has been delivered but status showing as pending payment is being withheld. Contact us on eBay is sending me round in circles

Too few days to dispatch rule for private sellers

I am really upset with recent changes of dispatch day’s policy. I am a private Seller, and a regular person that jungles work and family.However, because Ebay is too keen to compete with Amazon, our days to dispatch allowance is melting away like a w...

Seller won’t refund a defective product

I bought a refurbished coffee machine but on receipt, the machine wouldn’t dispense the correct amount of coffee and then it seized up and completely seized up. The seller is refusing to give me a refund because I had to change the plug, as the one s...

SELLER SENT RONG ITEM (TRACKED) I RETURNED AND EXPECTED CORRECT ITEM

SELLER GAVE TRACKING DETAILS TO E-BAY SHOWING PARCEL DELIVERED , THE WRONG ITEM!SENT BACK AT MY COST SENDER WILL NOT SEND CORRECT ITEM, DESPITE E-MAIL EVIDENCE BETWEEN ME AND SELLER, BECAUSE HE SHOWED THAT AN 'ITEM' HAD BEEN DELIVERED THEY FOUND IN H...

Buyer received a different item to what I posted

Hi, I posted a jacket to the buyer which was delivered on Thursday. I received a message today (Saturday) that the parcel contained some make up. I used ebay postage (through evri) and I really can't afford to lose £100. Obviously it's been swapped i...

Why do I lost money for a parcel lost in delivery?

Seller protection, what is it if I don't get my money back? Why do I lose money for a parcel lost in delivery? I have had to pay the money back but who pays me? I never got chance I was just told the parcel had not arrived we are paying the money bac...

Buyer collected from me

Buyer collected today, I scanned QR code which it accepted. Because later it still hadn't changed status, it still said awaiting collection and scan QR.. I contacted buyer and he gave me the code digits. I've entered them again, and it's still saying...

Price ...

It has been brought to my attention that all of my listings are more expensive than I have listed them? Approx 20% more on every listing? I have no idea how long this has been going on. This would explain why I'm not selling as much as I was. Who aut...

Error messege when trying to sell

I keep getting this error when I go to upload a listing. Any ideas?

Buyer protection fee..

Tell if Im wrong??I don't see it as free to sell on eBay now ...before the recent period of zero final value fees it used to be around 3%.. now it has changed to buyer protection fee which is added on to your listing price..clever as it doesn't even ...

Resolved! Buyers postage cost refunded automatically against seller

hijust an heads up to sellers.my regular seller had my postage cost refunded to me from his account because he was unable to use ebay's new postage options, so he bought a stamp and posted at his local post office.this option seems not to be allowed ...

Selling items - Postage label

Hello I recently sold an item. At first I bought a large letter postage label £2.70. However, when I went to the post office, a large letter was not big enough to firt my item in. Therefore I bought a large parcel and had to generate a new postage la...

Seller won’t refund a defective Chromebook

I bought a Chromebook from a seller as a gift for my wife. Just 3 months later it stopped working completely, it will not power-up and it will not charge. I have contacted the seller and they refuse to even respond to my message. eBay are absolutely ...

Lawnmower

Recently bought. Lawnmower and strimmer seller listed with parcelforce 24 but once purchased decided to send via yodel which took 9 days to get it on arrival the item is a mess and not AS NEW as listed packaging was terrible tape on the strimmer i op...

"Report message"

Someone tell me if I'm wrong, but has this dialogue box option just got a lot worse? If there was a "ping pong" of messages where a seller refused a refund, or (as in my case) an item bought by me was returned to the seller, but the seller "refused t...

recieved a refund on item not arrived item now arrived how do we refund seller

received a refund on an item not arrived item has now been delivered how do i refund the seller

Resolved! false advertising

I purchased a set of solar wall lights that were advertised as having 1800mAh batteries. However, after receiving them, I noticed they only lasted around 2 hours per night — far less than expected. I contacted the seller about the poor performance. T...

Item damaged in transit. Want RM refund but can no longer find images.

HelloBuyer advised that the item had arrived damaged and provided two images. I refunded the item. I wish to ask RM for a refund of postage and for compensation. I have gone back to my messages from the buyer but the images of the damaged items no lo...

Unable signin

I have set up an account which was OK. Started putting stuff up for sale.Now saying " You appear to be offline"My other Internet services are working OK so unsure what's happening

Buyers fee

Can you help. If I am selling an item for £100 the item is listed at £110 , that’s £100 for the item and £10 buyers fee, if then a buyer makes an offer of say £60 and I decline but make a counter offer of £80, is that £80 inclusive of the buyers fee ...

Resolved! Sales gone quiet for two weeks

I normally sell loads of stuff, but unfortunately it’s been quiet for over a week and a half now even though I put stuff on promoted it’s still not selling anybody else in the same boat? @members

getting paid for an item

I have sold an item, the buyer is going to pick it up themselves, how will i get the funds? they have paid but it says is pending.

Scammed

I recently brought a rear spoiler for my car and eBay has taken £5 off my refund and given me a coupon the thing is I don't want the coupon I want my money back how do I get in contact with then can't find an email address or telephone number for the...

Faulty car battery charger but the seller never comes back to me!?

I've bought a car battery for from eBay and I made the review saying it looks ok but haven't used it yet..but three weeks after I've tried to charge a battery but the charger says it's full after checking the charger output which it should be 12 volt...

seller feedback not visible

Hi would anybody know why when viewing my listings/account and viewing feedback it says no seller feedback to display (or words to that effect) but i have lots of good written feedback i have tried viewing logged in and out. I have contacted ebay sev...

Items never dispatched and funds not refunded for over 2 years

I purchased items that were given specific dispatch dates, but I am still waiting and have not received them. It is evident from the order details that these items were never dispatched. However, the eBay system now states it cannot locate the order,...

Clarification Regarding Postage Charges and Delivery Delay

Has anyone else experienced a buyer being asked to pay extra postage by Royal Mail, even though the correct postage was already paid through eBay?I recently had a buyer contact me saying they were asked to pay £3.50 by Royal Mail to receive their ite...

Checking what I've been told about SImple Delivery by CS agents

Hi - having fallen foul of wrong advice given by the eBay CS agents, I want to check some further information before listing some more items. @tressygirl suggested I was more likely to get accurate information here. I have two collections - one porce...

order not found

I recently bought an item for which I have now been asked to provide feedback but when i have clicked on links it states order not found and its not showing in my purchase history. I have tried garage as it was a van part but still no luck. I need to...

Prepaid labels

Has anyone sussed out how to post items you have sold without incurring costs for prepaid labels? Thanks

ERROR: Adding a payment method to cover selling costs for eBay

Hello eBay sellers! I want to add my payment method for covering selling cost but facing an error ("We ran into a problem..."). However on my bank app i am receiving notification that ("check by eBay"). Tried the following option already:1. New brows...

Custom tax

Hello, I have a problem because during the last sale the buyer paid tax, and I made a mistake and did not indicate it in the declaration. After receiving the package the buyer had to pay tax a second time. What should I do in this situation?

Why my account is limited and i cant selling

Your account is currently limited due to suspicious activity. This message is showing mee when I listing the product,Please help meThanks

Tax on postage

Why am I paying VAT on postage twice, once with ebay and again with the postage company

Email to get QR code doesn’t have address

I sold something, received email from eBay asking me to get a QR code but the address given was ‘(buyer’s name), United Kingdom’- obviously useless. I now have the address of the buyer but I can’t change it in order to get the correct label. What can...

ROYAL MAIL POSTAGE LISTED BY E-BAY

MAY I SUGGEST THAT E-BAY OBTAIN A COPY OF THE ROYAL MAIL 'OUR PRICES' 7thAPRIL 2025 EDITION AS THE PRICES THEY QUOTE IN THEIR PRE PAID PRINTABLE LABELS BEAR LITTLE RESEMBLANCE TO THE ACTUAL COST.(I PRINTED A PRE PAID LABEL WHICH THE POST OFFICE REFUS...

Resolved! Wrong parcel dimensions. Simple delivery

Started using Simple delivery. Got a prepaid postage label and notice that the dimensions are very slightly out. i.e. double cd when packed is 3 cm instead of 2.5. I guess this now falls into the small parcel bracket rather than large letter. Should ...

Buyer protection fee clarification - does it cover the seller too?

Can someone explain how the buyer protection fee works?I have a silver jug that I am selling for £700 and was originally planning to charge the buyer for Special Delivery so the full amount was covered. eBay has changed it to postage for £3 which doe...

Seller contacted me to calcul my order

Hi,I recently purchased this item on eBay 09-13035-13963. The seller then contacted me to cancel it. im contacting you because i want to get refunded. Thanks

Low views

Been selling different products on eBay for 14 years and until around 2 years ago could always list an item and within days it would have plenty of views and sell. Over the last couple of years I’ve noticed listings get next to no views even after a ...

Seller Feedback

Very few sellers leave feedback.As a buyer , I only leave feedback once a seller has left feedback for me.

Unable to mark item as sent, no option under More Actions

I had 2 similar items up for sale and accepted Best Offer on each from the same buyer. They were charged Simple Delivery postage on each item. Both items were small and when packed together were still within the postage weight and dimensions for one ...

Buyer not responding

I've sold a "pick-up" item, the buyer respoended initially saying he will collect on friday, saturday etc, until stopped responding completely. It's been over 2 weeks now with no messages.The listing was promoted so if i cancel the order myself, i ha...

Packlink

Can someone please help ! I have lost the will to live ! I sold an item on eBay and the Packlink postage label was paid for . But after 4 days it is still showing as processing payment on the InPost app ! So I can not proceed with the posting of item...

Categories Wont Show

Using the eBay app, I select categories along the top selection bar and it just comes up with a blank screen as per attached photo. I have restarted the phone, updated the app, and also uninstalled and reinstalled it. Am struggling to find the catego...

Bad seller

I wanted to report this seller. In January I bought an alternator, which after 45 days showed a defect. The item has a 1 year warranty. I contacted the seller and explained the situation, and we agreed to return the goods. I expected him to return my...

Postal Option - Simple Delivery Signed For

Good Evening,A query please re postal options on Simple Delivery.Options now understood, however, there are certain circumstances that when dispatching paper ephemera items a “ Tracked and Signed For “ delivery is required. The antiquity or special n...

Refund

Both ebay and the seller refuse to help me with my refund

return

hi there i have a problem with seller he was send me a broken items then he was told me send some one for collection the items but the didn’t send any one the items so big and have. then he sent me royal mail label but i can’t take to post office bec...

Pre paid label

How do I cancel pre paid label buyer picked up item in person doesn’t need a refund on prepaid label happy

Auction ended early due to damaged goods

HiI was selling an item which unfortunately got damaged less than 12 hrs from being listed. So I ended the auction early however I noticed eBay fees for ‘ reserved price ‘ was set at £107 due to be collected in 3 days.There was no bids or reserved by...

Postage

Why is international shipping so high?I asked the seller to check the cost to post & he said about $100 but on the listing the postage is $184 + VAT

Royal Mail vs Amazon Shipping

I bought something from a seller who stated, very clearly, they send their items via Royal Mail. This is perfect for me as it arrives by midday. However I then get an email saying Amazon Shipping is being used. A vile and useless, at least in my area...

Hand delivering an item instead of using Evri and needing to be paid

Hi I realised the buyer was local so I delivered it in person but the automation of the postage options doesn’t allow me or the buyer to set it as delivered

return label cancelled on first place and item faulty can't get new returns label

received item and straight away asked for refund cause item was too expensive for refurbished but after couple of days changed my mind and cancelled action of return so I lost label for return this item and the item is faulty and I can't get in touch...

Resolved! Faulty Ceiling Light

Please can someone advise. I bought a ceiling light which is faulty. It has 4 settings and only 3 of them work. My problem is that it only became clear that this one setting was not working after 3 electricians put it up on the ceiling for £300! It i...

Print to order business lead times.

Why is it, I give a lead time, but eBay gives a totally unrealistic estimated delivery range. See attached as example..my lead time says I need to dispatch by 13th May. customer is advised though it should be delivered between 8th and 15th.I use 48ho...

Resolved! How to refund entire amount buyer has paid - not just the money I've made?

Not used eBay for years, and a lot has changed since then... I sent an item that has been badly damaged in the post. Looking to refund the entire £5.15 that the buyer has paid for the item, including the buyer protection fee and the pre-paid postage....

Can anyone point me in the directions of the tool that you could check the quality of listings

Hi Can anyone point me in the direction of the listing quality report tool. I sont seem to be able to find it on seller tools. Thanks

Refund for postage

Sold item to send by evri printed label and took to parcel shop. 4 days later parcel still in parcel shop awaiting collect. As buyer was told it would be delivered by this time I retrieved parcel and paid for royal mail 24 hours costing £9.29 how can...

Buyer Protection fee

I have noticed since this BPF has been implemented that my offers for items has somewhat declined - I have been with Ebay for 20 years & am now seriously thinking is it all worth my while trying to sell items for a pitance

Simple delivery

Has anyone had any issues in regards to simple delivery ,as the post costs are way out by around £3 ,it will not let me opt out my concerns is that the buyer ends up with a postage charge at the other end as Royal Mail will want the correct postal co...

Cant sell

I can list an item to sell because my old account has a number I no longer have access to so I can't login into it. Please can this be resolved so that I can sell on Ebay please? Kind regards

Ebay advised Paypal case route, Paypal denied claim

I bought a couple of "refurbished" laptops in mid-December, which took a while to be sent out. When they arrived, they were both faulty and filthy and clearly not refurbished at all. They were sent back and two more sent out, with only a marginal imp...

WILL Parcelforce express 48 BE COLLECT OR DROP OFF

if i buy a Parcelforce express 48 Postage label via eBay will it be drop off at post office or collection by parcel force ? does not say at all, don't mind either but i don't want to take it to parcel force depot as that a almost a3 hour round trip.

Postage label

Hi a mistake was made whilst obtaining a postage label and I had to reissue another. I cancelled the original one on 29/3 and still waiting for a refund for this.there was no option at the time to void this label so I cancelled and have still not rec...

Return for refund

I purchased a faulty item and opened a request for a return. It says ask us to step in and help from 9 may so when I go on ‘more actions’ there isn’t an option to do this.Does any one know why this may be?

Resolved! Postage ratings

Can anyone help me I have a rating of 4.6 on postage when I don't charge postage at all! so how on earth have I been rated ??

Seller stating they're based in Ireland but address for return is in China

I recently bought some shoes from a seller, whose shop said that ot was based in Dublin, Ireland. When they arrived the sizing was way out. What was meant to be a 39/6, is more like a very small 38/5. When I requested a return, the return address cam...

Other courier service

Hello, We are looking at purchasing a used bookcase advertised on Ebay from a private seller. The items is located quite far distance away. The seller has two delivery options, pick up or other courier with price of the courier option listed as £6. T...

Motorbike sale

Hi I want to create a listing for a motorbike I want to sell but don’t want to pay the final sale fees, I believe a can do a classified ad where you pay an amount for a month, however I can’t find where I can do this. Anyone help

Order discount issue, buy one get one at % off

So I notice a few days ago when a buyer checks out, "with the order discount" It's going through as 2 orders instead of 1! this then costs extra per order fee of 0.30 + Vat Causing having on my click and drop also.

I think my campervan is entered twice, I am unable to modify details

I am skipdipper1234 trying to sell a trailer tent, I have a buyer offering £150 which I am willing to accept.I have tried many times to change the details but It always stays at £52.72 reserve £260.Someone sent me a message saying it is in twice. I t...

Fed up..Giving up.

Hello, all you long suffering Buyers & Sellers. This is me finally finally losing the plot.Ebay have the following info provided by me;A trusted Device.A Hello Pin and PasswordA photo bearing Driving LicenceMy National Insurance number.WHY then do I ...

Car purchase

Can I ask seller for his address to view vehicle before bidding on the auction ?

Selling

How can I find a list of all items recently sold by anyone on ebay

Seller protection

If I use a QR code to send an item and the buyer says they never received the item, do I then lose out and have to refund? Just a bit wary of not using a tracked service.

Knives policy

My listing of a vintage woodworking plane was removed can anyone explain why there is in excess of 20,000 similar items still listed

Cancel any subscription on my account, Refund my money for item returned

Please I did not subscribed for any of your products, I bought one Havoline engine oil 5W-30 and I have received it I don’t know why they send me another two and debit my account, please cancel any subscription and return my money. Thanks

1st time returning an item

Does showing the QR code at the post office allow the label to be printed and attached? I don’t have a printer and seller doesn’t want to provide his address details for the return.

Query on selling

Hi, I sold a Dock and Bay beach towel at the start of May. I have just had feedback in which the buyer says they are returning the item because it didn't have a power cable and they didn't see this when they bought it....Any idea where I stand here. ...

No option to update Royal Mail tracking?

Hi...I recently sold Versace sunglases which the buyer has now confirmed receipt of , the problem is I sent by Royal Mail tracked and did not use the new ebay label option for posting? There is no option to update tracking info and my funds are nor b...

Air conditioning pump

I have been having trouble getting a response from a seller i have contacted with regards to a faulty air conditioning pump that was bought in 2022 which a 5 years warranty on it any advice on this please

Messages

Why can't i find messages in the android app? In help it says that 'messages' should appear in the my ebay menu but it doesn't on mine. Im having to access through old emails

Estimate delivery date

I bought an item on 5th of May. Yesterday the estimate delivery date was 14-21 of May. Today is 15-22 of May. Which one is the correct date?

issues with seller

I purchased a Hoover from sellerfor £75, it was not working I returned it as instructed two months later I still have not received a replacement or refund total scam artists they don’t even respond to correspondence.

ebay is not allowing me to complete my bids.

There was a problem with an eBay internal system or process. Contact eBay developer support for assistance

Payment

I have received a below reserve price bid which I want to accept. The auction has ended. There was only one bidder and he has messaged me offering to discuss the price. How do i accept his be?

Click and collect

The past three items I’ve ordered from eBay via a click and collect. I’ve all been sent back to senders does eBay not support? Click and collect? If so it should be taken down as an option

Electrical item faulty - Seller deleted - Ebay not interested

Hi,Sorry if this has been discussed beforeBought electrical item 10 months ago. Item has failed. Tried to contact seller, seller is no longer with ebay.Phoned Ebay - they are not inteested. They say its outside of 30 day period.Asked to complain, lad...

Posted item when buyer received said was totally different thing received

Hi I posted an item to buyer. The buyer rerooted the parcel while in transit when he recieved it said it was something diffrent that he recieved he showed the packaging with the rerooted sticker but it wasent the same parcel I posted

Buying

what do you do when you’ve bought a item and the seller won’t communicate I know I can get my money back but I really wanted the item

Using eBay Simple Delivery - evri damaged in transit

Having been a member of eBay for over twenty years and earned 100% feedback, sending my items via Royal Mail with no problems, I have now had to use evri instead under the Simple Delivery programme. Result - item completely damaged during transit and...

New Simple Dlivery Postage option

I cant seem to find a way of getting Ebay to charge for LETTER RATE, they start at heavier and thicker items. Where I used to charge a customer 95p to post them a postcard Ebay seems to want to charge over £2. This will put buyers off. Especially as ...

Buyer ignoring requests to return refunded item.

I sold an item to a buyer, they decided after a week or so it was "not as described" despite it clearly being described and condition shown in photos. eBay of course were no help and insisted I refund the buyer. After a week or so of getting no respo...

Can someone call me please

Please call me

Problems with uploading

Hi, I’ve tried uploading photos to my recent listings but some have uploaded all 4-5 photos but some have only uploaded 2 photos and it’s not allowing me to upload more. Has anyone else had this problem?

I sold an item on a collection only basis and the buyer has not arranged to collect it

I sold an item on a collection only basis and the buyer has not arranged to collect it. How long before I can claim the payment and how long do I have to store it for?

eBay Virtual Tracking Number.

I have noticed that eBay have removed the Virtual Tracking number. I use eBay to purchase my postage labels and send most of my stuff as a large letter. Since the 30/04 i no longer get a virtual tracking number. This system was not the best and not a...

UK Post Office Label - Wrong Weight

Hi I have had a couple of instances recently where I have selected the weight of the parcel (shoebox size) as 1Kg but when the label is supplied it shows the weight as 1g so is useless. Not sure if this is a Post Office or eBay issue but has anyone e...

Problem with a refund from the seller

I opened a return request to send back a doll that l bought that didn't appear as described . Seller agreed and l printed off the return label sent the doll back and it appears the seller is saying l have received my refund but l haven't. I have all ...