Tracking issues

[robta_78]

Hi, I currently have 2 items outstanding for payment which have both been received (seller confirmed) however, tracking information still say item has not been delivered (over 4 days ago). Seller says item has been marked as delivered, but eBay will not release funds as tracking does not say delivered. 
Any advice is welcome.

[tressygirl]

Royal Mail  / courier tracking is sometimes not in sync with eBay's tracking, and the latter is the most important for releasing a faster payout,  that is,  2 days after the delivery date.

If you have found your tracking has not updated,  therefore holding back your payout,  contact eBay Customer Services, provide the tracking showing delivery, ask if they can kindly release your payout now as 48 hours have passed the delivery date.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

@robta_78