If the location on the listing states Dublin, then it's to Dublin it goes not to China.
This happened to me too, a return for item not as described and the return address on the label I received was China. Item location was Leicester, err in the UK.
I'm thinking if a seller sends a Chinese address for some reason it fools the system thinking a label is sent and the option to escalate does not appear.
I contacted CS they viewed the case, viewed all the messages, and refunded me and closed the case telling me I could keep the item, I kindly informed them the item's new home is my bin.
Disappointingly I received a discretionary refund, meaning eBay repaid me, and they told me the seller gets to keep my money too! The seller after all was selling in their thousands.
You may well experience the above certainly seems to be heading that way , in which case you may well need Customer Services later.
The easiest and quickest way to contact Customer Services is through this link, for a Call Back .
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
On weekdays lines open between 8 a.m. and 10 p.m. - 6 p.m.
Weekends lines open between 9 a.m. to 6p.m.
Contact them very first thing in the morning when the lines first open at 8 a.m. as there's more chance of Dublin answering.
@sues_grenada
