Checking what I've been told about SImple Delivery by CS agents

[kir01lin]

Hi - having fallen foul of wrong advice given by the eBay CS agents, I want to check some further information before listing some more items.  @tressygirl  suggested I was more likely to get accurate information here.

I have two collections - one porcelain one crystal - that I'm looking to sell.  I am planning to  list each piece individually using the auction format with Best Offer option and the option to either collect in person or use Simple Delivery.  Most will have a starting bid of £5.   Before I list them, I want to check that what the CS agents told me is correct.

1. Simple Delivery will give full protection to me on items of porcelain and crystal if they get damaged in transit, regardless of whether the items went by Evri or Royal Mail

2. If I activate GSP, then I am  fully protected  on porcelain & crystal items as Simple Delivery protection will apply from me posting the item until it reaches the eBay GSP hub and then the GSP will give full protection once the shipping overseas process begins.

3. It is not necessary for me to photograph packing the porcelain or crystal to keep evidence that I have packed things securely in case of a claim for breakages under Simple Delivery

4. If one person buys several items, they can check them all out at the same time in which case only one Simple Delivery label will be generated covering the  combined size & weight of the items.

5. The Post Office/Evri will accept any Simple Delivery parcel even if the weight and/or dimensions are greater than the label allowed for and that I will not have to pay the  extra postage cost.

If all of the above are correct then I will list the items and would welcome suggestions as to what wording I should put on the listings to help potential buyers who might be bidding on  multiple items so that they only pay one lot of Simple Delivery charges if they are successful on multiple lots.

Thank you

[tressygirl]

I hope I can answer your questions   ! 

1. This from eBay's help pages:    Yes, Simple Delivery on eBay covers damage to crystal and porcelain. The seller is protected, and the funds for the transaction remain with the seller. eBay will refund the buyer if the item is damaged in transit. The seller's responsibility is to package the item, attach the provided label, and drop it off with the carrier. Once the carrier scans the item, the seller is not liable for loss or damage. 

Now, sellers have mentioned what constitutes ' responsibility to package the item' peeps ask how would eBay check this.  ?  So it is in my humble opinion not too clear an admission they Will refund.

2.  

Yes, the eBay Global Shipping Program (GSP) generally protects against damage to porcelain and crystal, but the extent of protection depends on where the damage occurs. The GSP covers damage that happens after the item is accepted at the UK Shipping Center. However, the seller is responsible for damage or loss before that point. 

 

Here's a more detailed explanation:

• Damage at the UK Shipping Center:

  Once the item is received and checked in at the UK Shipping Center, it's insured, and any damage that occurs afterward is covered by the GSP. 
• Seller Responsibility:

  The seller is responsible for ensuring the item is properly packed and that it arrives at the UK Shipping Center in good condition. They are also responsible for any loss or damage that occurs before the item is accepted by the UK Shipping Center. 

   

  3.  eBay do not accept photographs generally,  as it cannot be proved the items photographed are the actual items sent.

   

  4. Combining postage under Simple delivery is not possible yet,  eBay are saying they are looking into this ' tech issue'.

   

  5.  We are told if Marketplace Seller is written on the purchased labels under SD, eBay would pay the difference if the weight / price was inaccurate resulting in excess postage to pay.  To be honest , no one has come back and said they have experienced this !

   

  To leave a message on your listings re  the issues Combining Postage, some sellers are leaving a message on their listing,  for example.....   ' If you wish to buy multiple items,  please let me know before buying,  I will relist them as one listing so only one postage cost is charged, combining postage is not currently possible. '

   

  Hope the above helps.  

   

  @kir01lin

@kir01lin

[papso22]

At the moment we are in a transitional period where we don't actually know what ebay will do in terms of seller protection  when using Simple Delivery, for example somewhere it mentions 'adequate or appropriate packaging', but who knows what that is and whether ebay will simply say it couldn't have been adequately packaged if it got damaged in transit?

It needs to bed in and for us to see examples of it working according to published policies before we can categorically say what will, and will not, happen in any given scenario.

If I were you, I would wait before listing fragile items.

[*vyolla*]

I feel that it's a case of wait and see what happens.

I'd like to see what determines 'adequate or appropriate packaging' and I'd like to see what is required in the event of a claim. As eBay don't accept photos it will be interesting to see what they do ask for. 

[kir01lin]

Here's what eBay CS told me about cover on using GSP :

05:44:08 UTC kir01lin

not sure - if I list an item and say that I will accept bids from, say, Europe or the USA, is there an equivalent to Simple Delivery, ie the goods are covered for damage in transit even if they are glass or china?

05:44:24 UTC Anshul

Okay, let me share few details.

05:44:48 UTC Anshul

Simple Delivery by itself does not support international sales, it only for UK.

05:45:06 UTC Anshul

If you enable Global Shipping Program, then your listing will be visible to be sold outside UK.

05:46:03 UTC Anshul

Here you just send the item to the Global Shipping Program (GSP) hub and then eBay takes care of it and is responsible for the delivery.

05:46:36 UTC Anshul

So if you have GSP enabled you get a prepaid label to send your item from your dispatch location to the hub and then eBay will handle the international delivery.

05:47:39 UTC Anshul

You'll be fully covered and any damage to the item from the day it reached at hub to delivery. Meaning if anything happens to the item eBay will refund the buyer in your stead and your sales proceedings won't be touched.

05:48:01 UTC Anshul

Please ask if you have any doubt or require clarification.

05:48:27 UTC kir01lin

But there's no cover from when I post it until it reaches the hub?

05:49:07 UTC Anshul

That will be under Simple Delivery, meaning if you use the pre-paid label your item will be covered fully till it reaches the hub.

05:49:59 UTC Anshul

So ultimately your item will be fully covered when under Simple Delivery plus GSP when sent to the buyer internationally.

05:50:33 UTC kir01lin

Great - and the buyer pays the delivery costs unless I choose to pay them

05:50:46 UTC Anshul

Yes, you're right.

05:52:00 UTC kir01lin

Great - so just to confirm that I've understood correctly. If I sell a fragile item (china or glass) using SImple Delivery with GSP enabled, and it is bought by someone overseas, I'm covered in the event it gets broken in transit.

05:52:29 UTC Anshul

Yep