Fake or Faulty parts

[marksgoldmsc]

Can anyone give me some advice. I purchased a fuel pump valve for my car. It was described as a genuine Bosch part and had a 12 month warrenty.  Purchased in March 2025 and only just recently got it fitted. The part does not work, my mechanic says it is faulty or a fake part. The seller will not respond to any of my messages asking him to confirm the part is genuine or fake, he is just ignoring me. Ebay said they cant do anything because it is out of the 30 day money back guarantee.  Any advice would be much appreciated.

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

It seems you are just outside this timeline.

If you bought this from a Private seller you are too late to claim a refund.  You can try your payment provider for help now,  with your refund.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@marksgoldmsc 

[marksgoldmsc]

Thanks for your reply. The guy is a business seller so i will contact trading standards dept. Have already  sent email to  Bosch to see what they have to say.