Member To Member Support

Cancelling an order

My husband realised he had made a mistake with an order, wanted two two of the items, entered 2 and accepted, pushed buy, realised at this point he hadn't deleted 1 so now the order is for 2 is 21! cancelled straight away and received an automated me...

Delivery

I listed a item on eBay and in my listing in the description I have put “This will be delivered to your local parcel shop, you will need ID to collect” after about a week of the item been delivered to the parcel shop the buyer had put a item not rece...

Fail to add item to basket

An error occurred when I tried to add an item into my basket. Then I failed to add it into my basket though the successfully added window pop out.Error report: 325126893667(9999)

Sales

Has anyone elses sales dropped off in the past 2 - 3 weeks? I just wondered what might be going on.

Account buying limitation

AlertTo help protect your eBay account, we sometimes limit the amount of items that can be bid on or purchased by a single account. However, you may be able to increase the limit on your account by verifying some information about yourself.Call us to...

Collection email

My item has been delivered to a shop 3 days ago and I still haven’t received a collection email ?? I have also checked my messages on eBay. The shop won’t release my item without a collection bar code. Can any advise what to do. Thanks

Reason for removing item

I have items for sale, I've sold an item elsewhere, so when I remove my ad from ebay there's no option that says item sold elsewhere. It only has item no longer for sale, defected etc.

My page got nerfed. Can I get promotions back if I open a shop

I had a few items that got broken in storage and had to say they were out of stock. Subsequently I lost my promotions and I haven't sold anything in weeks. If I open a store can I get my promotions back? ThanksMartyn

Resolved! Private selling or a business shop?

Hi everyone x I just need advice please as I am unsure which way to go. I make ephemera, such as cards, tags, envelopes, junk journal pages and other hand made thing that all relate to crafters. I hold commercial licences for everything that I make a...

Ebay Shop

Sales in my shop have plummeted over the last year. I am thinking of becoming a private seller as I can list for free and avoid the shop fees. Can I just change to private seller and keep all my existing listings or do I need to start from scratch ag...

Resolved! Sold Item not paid for - relisted

I sold an item but the buyer didn't pay. I left it for a week and then re-listed it. It now has a couple of bids but the original buyer has now paid. What do I do?

21 today

I see on my profile I have been selling in ebay for 21 years now, which makes me feel very old. I have not received anything from e bay in terms of a medal or voucher and wondered when I am likely to receive the award for outstanding long achievement...

Resolved! Sales gone quiet for two weeks

I normally sell loads of stuff, but unfortunately it’s been quiet for over a week and a half now even though I put stuff on promoted it’s still not selling anybody else in the same boat? @members

Reminding buyers to buy product in basket.

Is there a feature on eBay where I can remind or offer discount buyers who have favourited my listing and buyers who have the listing on basket.

Not profitable transaction

HiI recently sold a brooch for a small amount of money, having listed it as costume jewellery. However, while preparing the parcel, I discovered that the brooch is actually made of 9ct gold.I'm unsure how to proceed in this situation. Should I cancel...

Selling on Ebay a moan

So Ebay want you to pay a shop fee, pay a sellers fee on every item and now want you to pay to advertise and punish you if you dare not to take them up on this wonderful offer ! Wow there won't be a pot to p*** in at this rate. I'll be down to pennie...

Blade classification

I think ebay has gone mad ! The classification for blades seems to be done by ai, not human, so you have to age verify to buy hedgecutter, grass trimmer, hacksaw blades, but not chainsaw saw chains, certain planer blades. There is just no consistency...

Is ebay trying to go out od business? Tried to list an item, had to verify my account, got the text

Is ebay trying to go out of business? Tried to list an item, had to verify it was me, got the text with the verification number on it, had the boxes to enter the number on display, but no keyboard displayed to enter the numbers. And, no, i do not wan...

Payment Method

Hello,I am in Credit for £14.52 with eBay as a former Shop Subscriber, this is not owing, I am actually in credit as confirmed in my Seller Account.I want to subscribe to a new Shop, however I get the following: You do not have a valid stored payment...

EAN number

HiMy first time asking a question, I am trying to list a Book mark in my shop but it will not allow me to do this until i produce a EAN number..I have listed other items and this was never requested. Advice and help is welcome.

new one

here's a new one , on top of charging me AND the buyer for postage that the buyer paid and arguing the facts that the invoice SHOWS the buyer paid and still arguing i have to pau postage from MY balance , there is yet another "glitch" in the matrix ,...

Resolved! I have been using ebay for over twenty years why am I being asked for age verification?

As per the title, why do I have to give sensitive info, ie. CC info to purchase sharps, when I have been a member for this long.

I am trying to return an item under the one year warranty.

I am trying to return an item under the one year warranty, unfortunately the seller is completely ignoring my messages and ebay are absolutely useless as there is no way to contact anyone for help with this issue, could somebody please help, it is a ...

Credit card age verification

I have reduced my shopping on e-bay since they stopped taking Amex. But I have just tried to buy some garden prunters. I was going to use my debit card to pay. Age verification is needed which has to be by credit card. Fair enough but my credit card ...

I am unable to make a best offer on anything.

When I try to make a best offer on items that allow it I am told that the page can't be found.

Resolved! HAVE UC CALL BACK

HAVE UC CALL BACKPlease check your payment details or use a different payment method.A / S / P

Ongoing Verification Issues, Conflicting Info from Support, and Sudden Listing Removal

Hi all, I’m hoping someone here might have experienced something similar or can shed some light, because I’m genuinely at a loss. A red banner recently appeared on my eBay selling page, prompting me to update my details. I followed the instructions a...

Urgent: Possible Scam – Item Not Received

I’m reaching out because I believe I may have been scammed. I paid for an item that was marked as delivered,but I never received it. I have checked everywhere, including with neighbors and the delivery service, but there is no sign of the package. Th...

Has every ever got your parcel and destroyed it

I recently sent an item through Evri And then fight to find It hadn’t been delivered but been destroyed but stated on the website that it was too damaged that It’s hard to get a refund from them. You have to go through another of eBay’s post it becau...

My eBay postage

Has anyone else noticed a vast drop in sales since eBay introduced their buyers protection fees and simple postage ? I am struggling with simple postage rates as what comes up as the estimated say Evri rate is not what the actual cost is when the ite...

Search filters

Does anyone know if it’s possible to go back to the old search filters? Plus get rid of the 40 or everything. Today I was looking for some earbuds and want to select certain brands to filter out the unbranded and the rubbish makes but there are now o...

What happens to my Drafts if I switch to a business account?

So the changes to personal accounts has really made things difficult for me. The new issue with personal accounts seems to be that for things like old magazines, books and small items, I can't do cheap 2nd Class postage anymore. This means the cheape...

Resolved! Cant use 'make an offer'

When I click 'make an offer' for any item I an taken to the 'we searched everywhere' page - is there an issue ongoing ??

Resolved! Seller sent the item using an incomplete address and now stops responding me

Hi guys,I bought a coffee maker on eBay as a Christmas gift for my wife.The seller shipped the item using Royal Mail, but it was not delivered because the address was incomplete. The tracking says:"Sorry, we were unable to deliver this item at 23-12-...

Delivery

I'm planning on making an expensive purchase but worry I won't be In on delivery. I don't have a safe place for something like this and 100% do not trust my neighbours. What will happen with item. Thanks

Office clearance

Hi all, I wanted to understand what account should be used in the scenario when selling items part of an office clearance. I am not employed by the business. Would this differ between used vs new items?

Please can anybody help SILVER MARKS

Hello, i bought this silver trayCan anybody helm me please with these marks?thank you for your help

Resolved! shop

Hi. Can someone tell me what I'm doing wrong? When I was a private seller my weekly turnover was around £700-£1000 per week. I've had a business account for almost two months now and my turnover is under £300 per week and it's dropping every week.

Resolved! Unable to update Payment Method

Hi, I want to buy a Shop Subscription, but when I click to proceed I am handed the following red tap text: You do not have a valid stored payment method. Please add a valid payment method before choosing your subscription. Add payment methodWhen I cl...

Remaining monthly listings

My number of remaining listings is dropping dramatically and ebay is saying that I have used the number that it states - 228 used/22 left. I haven't even listed 100 since 1st of April. Anyone else having the same problem please?

Unhappy customer (ANNOYED)

why do I need a credit card to prove my age I have never had one and will never had one, I was born in 1964. I am 61 ? I can supply my driving licence, passport a utility bill.. All I wanted to do is buy a pair of hairdressing scissors

Resolved! private to business account

Ive been selling as a private seller for some time now. Low cost items but due to the protection fee being added, it has now made my items far more expensive than my competeters. So, Ive opened a shop but its still saying Im a private seller so I ass...

Opt Out Small Items on Simple Delivery

I've spent the last hour trying to find where I can 'opt out of Simple Delivery for small items.' no luck at all. Does anyone know where the opt out button or whatever it is, is located? I send small letters under 100g and so to use Simple delivery i...

Temporary account suspension

Hello i have just created a account on my company details just after 10 minutes my account status was temporary deactivated i dont know whats wrong. Please help

How do I sell just one item from a lot of several pieces

I listed several items of bedroom furniture as one lot. Someone wants to buy just one item which I have agreed at a given price. Anyone know how to go about this pleasr

Turn off autopay

Pls help. Need to turn off auto pay so when an offer i submit is accepted I have to manually pay, just like with all other purchases. So far all search results have said one thing but eBay doesn’t give me the options to follow.

Add age-verified delivery to resume selling bladed items

Just got another email from eBay regarding Add age-verified delivery to resume selling bladed items, I dont sell blades and I had previously changed the categories that some items were in as that seemed to be the cause of the messages from eBay. The ...

Does EBAY only want Business Sellers

Unable to sell a blank cartridge holder like I have previously but which is now wrongly classed as a Medicine.Other Private Sellers do so why can't I ?

Resolved! eBay shops and private sellers

Could one of our knowledgeable mentors kindly clarify eBay's rules/position/expectations regarding private sellers, business sellers, and eBay shops? Today I came across a private seller who has an eBay shop. I thought that if you have an eBay shop t...

Why is ebay so useless when reporting false adverts?!

I have reported several listings as false advertisement because the seller has listed them under brand names when they're not, with the intention of boosting item views and buys. I appealed the reports and apparently " AI" has closed the reports with...

Unable to send offers to all watchers

I just sent an offer on an item but it only went to 1 of 4 watchers. Can anyone suggest why that might be? (I had sent out a previous offer but that expired) Many thanks.

Hi. I'm think of subscribing to an eBay shop, middle tariff.

Hi all if you have any opinion or experiences with the .middle tariff eBay shop, I'd love to hear them to help me make a decision about signing up for one. thx all

changing to business seller

if i register as a business seller will i keep my private ratings for my business account. Also can i keep a personal account to buy items without them being shown on my business pages

item specifics: hallmarks

a new item specific in costume jewellery: hallmarked YES or NO in costume jewellery!!! Firstly why? Why am I having to specifiy a plastic or glass or wood piece of jewellery is hallmarked or not? It adds to the excess of data for the consumer and for...

Permentent suspendid account - Ebay kept selling item that were not in stock.

I have been selling thousands of products for over 16 years on eBay. Last year, I needed some time out, and I paused and zeroed all my products on my eBay shop. I was unaware that eBay kept on selling the items even though I didn't have any in stock ...

Missing items

Hi I have a problem, I ordered a cabinet on ebay and only one shelf came, which means that the rest of the cabinet disappeared from the box and the seller says that hi send everything and even the weight was given, what it should do. Please help

Vaping products

We have a few retail shops and would like to start selling on ebay marketplace.My question is are there any rules on what can be sold.Regards

Shop closed and banned from eBay day after opening. No reason provided besides major policy breach

Changing to be a business seller, I am a private seller should I change to business

I feel that I should, ive been on ebay since 2003, previously ive been selling antique type items and the residue of a small business that had been shut down. If i change I would like to carry on the good name etc ie time in ebay etc and would hope t...

Item has been cancelled

I received a message saying my purchase had been cancelled, reason given, buyer cancelled, well I am the buyer & I didn’t cancel, now having to source another seller, the product is more expensive, & original seller is not responding to my request………...

Seeling

Hi, eBay team I have made mistakes recently which has resulted in my account being banned. I apologize for all of this . please give me a chance to sell again. Thanks...

GSP Isent a chainsaw vintage

chainsaw got nicked confiscated ? where do they sell this stuff ? and where dose it go poor buyer thinks its me ? vintage chainsaw jonsereds racket xd

Resolved! Just can't get my head around the listing fees ?

Just switched from Private to a Business seller, and lost all my listings due to not actioning the jump quickly enough. Trying to understand the listing fee ... Pretty much all of my sales are Good til cancelled, with the ability to order whatever qt...

Selling

Can’t anyone shed any light on why it’s not letting me post my item to sell? It’s my first listing I get all the way to end then it says to confirm account etc I do that and it always says error try again later I’ve been trying for ages now any help ...

Cant buy cbd oil

Been trying to buy cbd oil every one I try buy says not in your area then a fault code I live in Glasgow so it's not my area that's the problem?

identify drop shippers and default settings for region MUST be fixed to my local country

please use a way of identifying drop shippers , they are a scourge as we need to know where our goods come from and are shipped from a simple red tick or bright yellow tick to indicate they are not the owner of the goods and that it will come from ch...

Sesrch seller account

My shop is not showing when searching

Selling

I am a new seller and I don't know for some reason eBay has decided to put a sellers hold on my account for no reason I can think of. what should I do and how do I contact customer support

Hello

My account is restricted please I what my account to be unrestricted

Account suspended over 6 months

I am really in shock how a massive company like eBay can't manager to sort out things quicker, I am waiting over 6 months to release my payment, also to check out whats wrong with my ID, today a man of the customer service asked me to load my passpor...

Need help with order

Hii bought foot steps for glb.i ordered 2 sets.i added them into the basked and paid.but when i paid i did not receive and confirmation or any order number.but my money has been deducted from the account.when i speak to ebay it was not very heplful b...

There was a problem with an eBay internal system or process. Contact eBay developer support for assi

Anyone else getting this error message when trying to bid?tamike

Items for sale removed.

I had some spare parts listed that had been listed for months, I wondered why sales had stopped, and found them no longer listed, or any mention of them ever being listed.It's just the one part that was listed, but I listed 35 at a time. While I can ...

Original purchase receipt for coach bag

Hi I sold a second hand coach bag this weekend and to show it was authentic included a blanked out picture of the original purchase receipt on the listing. The buyer now wants me to send her this receipt.I don’t want to do this. Mainly because it has...

Changing a shop sub category into a full category

How do I change a sub-category in my shop to a full category please?

Selling pdf

Can I sell a pdf document on ebay? Does Ebay look inside the pdf if you can sell it?

Resolved! selling

How can i get permission to sell CBD Alan

DO NOT BUY FROM

Any circumstances do not buy from this seller, the customer service and the quality of goods are Shocking, they don’t reply to messages. They give a five year warranty which is utterly worthless, they don’t refund. They don’t honour their warranty an...

eBay Now a Chore!

Is it just me or has the whole eBay experience become a real drag lately? The changes to seller fees, confusing prices, eBay saying what you should pay for postage, HMRC getting involved...etc... It used to be a fun hobby for me but now it's become b...

Listing fee

I am a private seller but today am being charged a listing fee yet I am below my limit. Does anyone know why?

Registering with hmrc

So I have seen we have to register with hmrc if we sell over a certain amount. So what does this mean in terms of what we pay, how we pay, when do we pay etc. I have bought and sold a few bits and have not really dealt with tax man have always had it...

how to get first sale on eBay

its been almost month im not getting sales on ebay

Scammer protection tax

What is this new buyer protection tax? ebay has always had buyer protection. If you claim your item hasn't arrived ebay will always issue a refund. I don't understand why almost all of my items have been increased in price by about 50%. Ive had hardl...

Scams

I have recently tried to buy a TWO pack of 16 inch 56 link chainsaw chain, no item turned up, then I noticed that the seller had changed the listing to 6 ( six) inch chainsaw chain. Delivery date came and passed, got a message saying delivery running...

Getting Seen

I am currently up dating my Ebay shop and adding items. I haven't listed on it for over 2 years. Apart from the obvious and selling what people want to buy, do eBay hinder visibility if I don't use promoted listings? I don't have much in the shop at ...

Change listing from Private to Business

How do I change/transfer my listings from Private account to Business Account?

Address issues - wrong country

I recently moved back to the UK and changed my address to a local UK shipping address. EBay still thinks I live where I used to and I can’t make offers on items as I constantly get the error message ‘doesn’t ship to your country yet’. i am at my wits...

Shop

Hi. We are thinking of changing our shop subscription from basic to featured. Mainly because we have over 700 listings, and only realised today that you get charged 12p per listing thats automatically resisted. So the 1'500 free listings per month wo...

New Listings

Check Out My New Items

Resolved! How do i cancel an offer that i made?

I made an offer on a bts army bomb lightstick last night but, I think it has been ignored by the seller. How do I cancel this offer?

Pirce increased at time of paying for an item.

Hi I just accepted an offer for an item that the seller offered a price of €160 when I accepted and am going to pay that plus a €16 delivery charge. It took me to the page where I pay and the item jumped up in price to €192 + €20 delivery. Why is thi...

18 policy for buying certain things

Hi I can't clarify I'm over 18 to purchase garden tools because I only have a debit card and not a credit card so what can I do

Pages taking forever to load????

Has anyone else noticed recently that eBay webpages are either not fully loading and/or are taking forever to load? I can no longer perform a simple search on eBay without my CPU fan going into overdrive and giving the impression it's about to explod...

shop suspended

My shop was suspended for verification ID issues, also another shop with payment on hold because the item was delivered by myself with no TN. The buyer left a comment in our chat with all good, but doesn't know leave feedbacks, All was chatted about ...

Selling an e-bike

How do I become illegible to be able to sell a e-bike on eBay???

Resolved! Dual listing?

Hello,Hopefully, there's someone who can help me, as eBay have been ridiculously hard to contact. So I'm setting up a second shop and migrating stock from our old shop across; however, when I go to list it in the new shop whilst logged into it, when ...

Hello, I won't to change my business account to a personal account, how do I do it ?

How to change business to personal account

Account Restriction

I registered a new eBay selling account and within a day it was restricted."We wanted to let you know that you have been temporarily restricted from selling and buying on eBay because of concerns about your seller account. This must be frustrating, b...

Item never arrived and all traces of order gone

Can anybody help, my item never arrived and now it's not even showing up on my account I have a dispute email that when I click the link it says error and the best thing I bought it on klarna so I gave monthly payment line up for something I never re...

Shop or Not ?

Hi All Ive been doing ebay for the past 7 years with various highs and lows, however I am about to retire !! I have the plan to do more buying & sellingMy question is this...Is it worth having a shop or leave things as they are ?I dont sell anything ...

Having multiple selection for weights on one listing

How do I select multiple weights to sell a product it's only letting me put one option and I'm selling 250g, 500g, 1kg

18650 batteries can you stiil get them

18650 replacement batteries can you still get them?

Resolved! my listings are showing with an additional 20% on top

Why have all my listing prices changed? they've had 20% added on top... why? and who receives the 20%?

How do i make a complaint please about a recent purchase back in October

How do i make a complaint please bought units bk in October bought a coffee table a tv unit tall unit with leds my coffee table collapsed on me thursday night paid i think £60 quid for it I'm well bruised and hurt I'm not happy tele unit and tall uni...

Errors in item

Bought a calendar at beginning of December 2024. Have now discovered huge errors. According to the calendar 30th March is Easter Sunday, not it's not! It's 18th April. Calendar claims Mothers' Day is 11th May, no it's not, it's 30th March! Haven't lo...

Does becoming an eBay shop increase your selling limit

Basically the above question? I got a harsh review due to a buyer trying to scam me and it’s created a back log of items I have to sell after getting established over 700 100% positive feedback. cant find the info on line to say what will happen to m...

Shipping

Can anyone advise on how to put what your selling on free delivery but it needs to be on at least 5 days free delivery to allow time fir item to be made. I can only find 2 to 3 days and when it sold it cones up please post next day Thanks

Missing Required Item Specifics When Exporting Listings from eBay to Shopify

I'm trying to export my entire eBay shop's listings to transfer them to my Shopify account, but I’m encountering an issue where eBay is throwing an error about missing required or recommended item specifics. When I attempt to rectify this, only the f...

Disgusting behaviour of eBay

To anyone who has ever bought or sold on eBay.firstly, if eBay tells you that you have to confirm your identity using your passport etc. do not do it. They have no legal right to such sensitive information!OK , don’t ever waste your time on contactin...

Basic Shop Description

Hello! Where can i find out how long i have had a basic shop description?

account restriction

Hi, My account is restricted , I'm unable to place an order, getting error alert

Resolved! ebay username now shows " this shop is no longer available"

After 21 years on ebay I opened a basic ebay shop costing £19.99 ( for the last 5 months) but after ebay brought in the Payment Protection Fee adding 4% plus 75p to each item sold for buyers , I closed my ebay shop in protest , I thought everything w...

Fake items

Hi all, I have reported a fake item being listed on this site and the reply I got was : We looked into your report and didn’t find the listing to be in violation of our policy. This determination was made using automation or artificial intelligence. ...

Locations of items

How can I set my account up to only see listings in my country . I only want to purchase from the UK and consistently getting items from US and Europe

eBay ended my listings and I lost my sales history

Due to various unfortunate events all happening within the same month, my store's defect rate had a spike. This caused ebay to demote my seller status which resulted in me not being able to make new listings or edit current ones (not even prices). Fu...

Seller Sent Wrong Item and Refuses Full Refund – What Can I Do?

Hi everyone, I recently ordered leggings in size M on eBay, but the seller sent me size L. When I contacted them, they admitted the mistake but only offered a small partial refund, telling me to sell the item myself. I requested a full refund, but th...

Funds are on hold due to open issues but on my account no open cases no open returns

hi can someone tell whats actually happened my funds are on hold since 7 feb and on my account no cases no returns open all tracking number updated but now they said its self resolving what is that and no body listen to me and same message they send ...

Why my account can’t set up discount

Hiwhy my account can’t create discounts?

advanced ad fees 7 x 7 - since when???

Hello, Has anyone else been fooled by eBay adding something to the small print, of the small print, concerning how much advanced add fees are being collected, or more to the point how much is being taken over the 'agreement'? Last year, I noticed tha...

Private or business

I am really torn whether to continue with a private account or change to business. I have a account which sells one certain product, my partner also has an account with is just a mix of everything. I don't know whether to have one account between us ...

Seller won't give me a refund or another item

My order has said delivered and there's no sign of my parcel whatsoever I've looked everywhere, checked my neighbours and can't seem to find it I've asked the seller for a new one and they also said it was delivered so they won't give me a refund or ...

if i cancel my shop with 500 items .will the listing dissapear or will they carry on

i am a private seller just a hobby and as the new sytem of buyer protection racket and keeping my cash as all my items rose with the 75p fee and 4% which means NO sales so if i cancel my shop [£19.99 a month ]will my listing still be on my site or wi...

Adding MPN to invoice

Hello, is there a way to add MPN from each listing to the invoice/packing slip as when I'm packing orders for my workplace I have to go onto each individual ebay listing and write down each part number on the corresponding invoice which could be made...

Business

What is the charge i open a business account on ebay.both monthly and selling fees and does there stupid buyer protection fee still apply

What are the differences between a business and seller account?

Hi, im thinking of switching to a business account but what are the pros and cons? Do you get faster payouts because waiting for my funds right now is getting really irritating Im also finding it tricky to get views on my listings so was wondering if...

fraudulent ebay emails???

hi there i received two emails from EBAY saying that I have sold an item. With address etc of the buyer...and a second email from ebay saying I needed to update my payment details as otherwise I wont receive the payment. So I am checking and checking...

Amazon sellers

Anyone had similar experiences of sellers just buying and sending from Amazon.. EBay used to have good sellers.

Multi-listing

Why is my main picture (in a multi-listing) not shown during a search?

Funds not in eBay balance

So recently I’ve sold a few items but I’m not used to this updated payment system where you have to wait for 2 days after delivery. EBay stated for one of my listings that the funds are available on the 18th of February and states that it’s in my eB...

Listing Limts

i subscribed basic eBay subscription but my listing limit don't increase also unable to offer discounts

Monthly basic allowance for shop keeps dropping even when I did not use it.

My free monthly basic allowance for shop subscription keeps going down without my usage. Why?

Getting paid for my items

Hi I know eBay change the way sellers like myself get paid. So to counter this - Every item I sell I follow up with a message to the buyer asking them to leave me feedback once they receive the item and are happy with it. Therefore confirming they’ve...

Multi entries

Why is it we now have to put up with company's listing ALL of their products. Pages and pages and pages of automotive wheels from one seller. pages and pages and more pages of reproduction tin signs from one seller.I look for vintage car parts but of...

Buyer protection fee

Won’t be selling anymore items after the ones listed have been sold. The Buyer Protection Fee is BS and EBay are holding funds for items that have been delivered and feedback left by buyers. Shame, but here we are.

Opening a Shop

If I open a shop will by current listings to transfered automatically?

Can't see my active listings, just a completely blank screen

As above - when i click on active listings or ended listings, it just comes back blank.No links on the left or right - nada

Listings missing in My Shop

Hi. Looking at my shop and there are lots of listings in one of my categories missing, only 3 out of 124 are showing. Could this be a glitch or could I have inadvertently done something wrong?

Business Selling Limits

I have sold clothes on eBay (UK) for a few years, I have recently opened a basic shop and have a question about selling limits. The websites says I have 250 free listings a month but customer services have told me it’s 250 items in total so if I only...

Free listing allowance has vanished

Has anyone had an issue with there free listings just dropping to 0? I got 250 with my basic shop subscription and had around 200 left. Overnight that dropped to 0 and I have been getting charged for 12p for new listings. I've phoned eBay and it seem...

Move from Private to Business Seller-do I keep my followers & feedback?

I'm considering moving from being a Private Seller to a Business Seller. I have 14 years of great feedback and a few hundred followers. Will I keep the feedback and followers if I change to Business, keeping my same Ebay id?I do buy to sell, but not ...

Several of my items advertised on ebay are not the price I actually have it priced at!

My items are £5.99 each but I've just gone to find my items on ebay and they are advertised at £6.95 - why is?

Sold an item thats been returned to me

I sold a bundle of playstation games to a customer I managed to post the bulky parcel via yodel to the customer (so I thought) but several weeks later it was returned back to me via DPD, so I messaged the customer stating that it was returned please ...

New payout system is rubbish

Hi guys, everyone in the same boat here and I understand the new rules and have read them but this new layout system is rubbish. I sell about 5 items a week (not millions) but since this change I haven’t had a single pay out yet which means I am out ...

I'm Invisible

Hi. I've been using eBay since 2003 and never had any issues buying and selling. However, yesterday I opened a new account to sell my lamps. I listed 13 lamps and it says that they are active. Thing is, I logged into my old account to see if they wer...

Shop Subscription change from private to business

Hi can anyone please help with a question ? I am currently a private seller with a basic shop subscription. I am looking to change to a business account , but I wanted to know what happens with my shop subscription when I change to business, as the b...

Ebay buyer protection fee

Complete joke. Transfered the cost for the seller to the buyer, obviously targeting large cooperations and singleing out us as the buyers. Looks like it's time to buy elsewhere.

Resolved! Getting paid for low value items

I'm sure I read that for untracked items under £10 that if a buyer left positive feedback we would get the funds within 2 days instead of 14?? A buyer left me positive feedback for a £5.50 item but payment pending is still after the 14 days?? Can't f...

Shipping address confusion

I am trying to buy an item from the UK, shipped to the UK. I’m originally from South Africa and my shipping address is my current UK address. If I try to bid on an item I receive the error, this item cannot be shipped to South Africa. What do I need ...

hi im new ebay seller i need help

my account is restrict and i don't know the reason could anyone help me to recover itthis is showing there We've temporarily restricted your account from selling because we've seen activity that doesn't follow our policies. veiw massage in My eBay fo...

Gift cards

I have heard that selling gift cards on eBay is a bad idea because people buy them and then report that they were faulty is this true?

ID5***a

hi i am looking to contact ID5***a who made an offer on a scope today and was declined automatically by eBay . Would you contact me if still interested.

Resolved! private seller but want to try a separate business account too

Hi. I've been selling personal items for years, things the kids have grown out of, clearing out the attic etc but now I'd also like to try and buy vintage items to sell. Do I just start a completely different account? a business account and open an e...

Unfortunately, this item isn’t available for purchase in your location

Hello, I am receiving following error when try to purschase an item. Unfortunately, this item isn’t available for purchase in your location. LocationHounslow, United Kingdom Posts toUnited Kingdom - covers my location. But still receive the same erro...

click and collect

Customer has made a purchase, and paid delivery fee, he has messaged to say he is local and will collect rather than us posting it. My question is, will we still get paid? As I thought we only got paid when customer's order has been delivered, howeve...

Sales Down Down Down

I know its January and its normally quiet at this time but January was the worst in 6 six. Has anyone else had this ? Ive noticed recently how many listings are from china and its flooding the search each time. Im sure this has something to do with i...

anchor shop subscription

I recently upgraded my shop subscription 4 months ago to Anchor, which includes an invitation to the Concierge service. However, I haven’t received any invitation or access yet. I’m concerned about paying £500+ a month without receiving this key bene...

Delivery

Hello I ask a quick question

What’s the point to open a shop?

We sell few large ticket items (prams), since being forced to open as a business from personal, the fees are crippling (approximately £115 per item we sell). I’ve looked into shop options, but no where does it say you get reduced final valuations fee...

Description - Provided by eBay

When inputting new item I can't write my own description. It's only says " Provided by eBay" and I can't edit it? Any idea?

Where is my listing?

oh I listed an item yesterday says that it’s gone live but if you search for it, nothing can be found any help would be greatly appreciated256801473521

Use of eBay

I am moving to my home town and not coming back to Uk . Can I use my same eBay id in my country ?

Price and postage increase by 5% when added to basket

Does anyone know why the price of an item and the postage increase by 5% when added to the basket. This is not with all sellers but I have noticed it with a couple of sellers now.

sales event

hi, i was wondering how i start a sales event, where i can offer discounted prices on particular listings without changing the price on the listing directly

Two of my items have sold recently at a reduced price but I have not sent an offer

I've not sent offers but have sold two items at a reduced price. Neither of which was really acceptable. Are eBay sending automatic offers?

Listing Restrictions

Hi, so we have currently been given restrictions on our listings, but I am struggling to understand what to do in regards to this. I have tried changing prices on pre-existing listings and it keeps showing me this message: Your seller performance is ...

Duru lemon cologne

Duru lemon cologne never arrived or came I would like my full refund back

Personal Coupon Bug?

I have a personal 5% off coupon that I can see in my summary. It is still valid and does not expire until 31st January (3 days time) but it will not work. I have tried multiple different items and it does not work, I get the message "This code can't ...

Subscription charge for 4 days before a new month

Hi, can anyone help please? My friend want to uograde her business account to a basic shop today. What would be the immediate charge due as there are only 4 days left of a monthly £27 fee?

hazardous items?

Hi guys, i recently uploaded a vintage , case with oil paints and empty glass bottles that would have been used by, the artist. It belonged to a passed family member, why did ebay take it off the Auction as a hazardous item violation?? What's hazardo...

Listings is not target to UK audience

Can you check is my listings target to UK audience?

Item sent to me (buyer) not to be authenticated

I have received an item that should of been authenticated as there was some confusion how can I send to be authenticated

ebaygfrkft2

hi, I got a parcel delivered today and it was my address , but I hadn't ordered but the ref was the above code, i'm worried, was it a gift from a stranger? or from Ebay itself.

Suspicious

Hi.i recently sold a buy now product and the buyers location is the USA but the postage address is a business address in the UK.should I still.send the item or cancel??

Company restricting the sales of their product on eBay

HI all, we are a small Ltd company that use EBay to sale parts for caravans. We have just received at letter from a company that produce some parts for the plumping trade outlet worldwide, that we sell on eBay and are now looking to restrict us from ...

Ebay Shop Cancelled My Promotions And I Can't Restart Them

All of my promotions i've been running in my ebay store have all just ended today. My promotions are always ongoing like for example Buy 2 Get 1 Free. I've gone into seller have to restart them and it doesn't give me the option. I can't even create a...

Item search list showing shop link

Hello, Looking for a bit of guidance. I am trying to find out how I can have our shop name appear is search results.I have attached a screen clip showing what I mean hopefully I can explain it clearly.The top listing is one of ours, the lower one is ...

MC011

Hi, I have been selling on eBay for around 7 months now. I was suddenly hit with an MC011, I think it was because 4-5 orders were over due from the dispatch date. I sell as a Business. EBay have asked me upload information for verification which I ca...

Return item thats sold

Hi, i sold some second had car parts last july/August. In October the buyer messaged me to say they were the wrong parts and did i measure them. 2 items of the 8 were wrong. Nothing broken just 5mm too small. Of course i didnt measure. The buyer open...

Ebay balance and tax.

If I use the money on my Ebay balance to pay for items on Ebay. Do I still have to pay tax?

nákup aplikace

I bought driver booster where it says IObit Driver Booster PRO 12 3PC 1 Year Download, that it is here to download, so I assumed it would be delivered electronically via the internet, but it was sent electronically via mail with a long delivery time.

I can't see the bids list.

Hello, I suddenly can't see my bidding list, and this has been the case for the past two or three days. How to solve this problem?

item sold for under listing price without offer being made...how?

Hi, does anyone have a similar experience...I listed a comic for £7.50 (with offers starting at £6) and it sold for £3.30 without an offer being made. It's such small money it makes no difference and I'm happy to fulfill the order but I've no idea wh...

Cancellation request declined

Absolutely ludicrous!! I cancelled an order placed by mistake. Cancellation request was done within ONE minute of placing the order. EBay notified it was up to the Seller. I also emailed the Seller. FOUR days on and Enay sent me a notification that t...

Resolved! i was sent an item from someone i wasnt expecting

i was sent a parcel from a seller andredunlo_49 that i did not order or expect.i want to know how this has happened and of course want to send it back.

Resolved! Existing item for sale

I posted a beige cabinet for sale over a fortnight ago. Tonight I went to reduce the price and then it came up with I'm in violation but all I changed was the price. When I go to revise listing, I think it's something to do with the images but I don'...

Bedding

I brought some bedding I reported a issue with the bedding I got told they would send me a replacement out since then I have no received the replacement nor am I getting any further response from the seller….what am I ment to do

Seller needs Help

Hi all, My first time here, I am a seller, an honest one, I have taken time out from my sales 02-17 Jan for hospital surgery, the operation I had on 03 Jan didn't go well and I was back in theatre for a 2nd op yesterday 13 Jan with a pre-warning that...

Blatant time wasters

Does eBay offer sellers any protection for blatant time wasters? I’ve just had a buyer outbid multiple other legitimate buyers over the course of 3 days only to request to cancel their purchase as they didn’t know what they were buying despite the de...

Being told to change account to business due to sales!!

So I’ve sold a lot of cycling equipment and accessories lately as I’ve given up following an accident. This has resulted in a large number of sales and money, I had some very expensive bikes. eBay have told me to change to a business account inside 3...

Resolved! I sent you guys an email about the parcel I purchased on 12 december.I cancelled the item on the 18

I sent you guys an email about the parcel I purchased on 12 december.I cancelled the item on the 18 december.I contacted the seller numerous times but they never responded.I sent ebay an email a couple of times and still no response.what is going on....

closing a shop

I am scaling down my business, and would like to close my shop and revert to an ordinary business seller account, as I am barely covering the monthly fee. Obviously ebay is not going to make this easy - anyone any idea how I do it?

GET THE SAME LISTING BACK WITH SAME SELLING HISTORY AFTER ACCIDENTLY ENDING THE LISTING

Hi I accidenlty ended a listing recently but when I tried to get that back I relisted that and ended up having the same product listing as a fresh new listing . I could see the old lisitng through my orders. Everything is same in both of the listing ...

Updated my listing and lost needed variations

Hi there, does anyone know how I could backtrack and undo an update to a listing which will take me an eternity to redo? Thank you.

18-12528-76808 order number

I am asking for help because the buyer asked to cancel the order and the parcel was sent today and I accidentally accepted the cancellation. Can it be undone?

New Changes on 4th February/ Downfall of EBay

This is ridiculous has a lot of delivery companies don’t always put Delivered so how the hell are us Sellers going to get paid !!!! I think eBay have made a massive error with this new change on the 4th February… I will certainly be looking at other ...

Can no longer see ended watchlist items.

I can no longer see watchlist items that have ended. Is there a way to return to old eBay format?

Dear Ebay, please TURN BACK ON GOOGLE SEARCH

Around 2 years ago, eBay results for individual ebay listings, started disappearing from google search results. Searches not only no longer showed eBay items but even barcodes for specific items no longer show any eBay results at all.(I assume they w...

Upgrade my personal account to a business, or close my personal and open a new business account?

I am wondering what the pro's and con's are of either upgrading my personal account to a business seller or scrapping my personal account all together and start a fresh with a new business account. I am thinking of getting the shop above the basic on...

Lack of seller communication regarding listed item

There is a seller on ebay, who is selling multiple items but there is no option on Sellers eBay page to select specific item also seller is not accepting any communication so I would like to know how do I specify which item I would like to purchase??...

Using an Existing eBay Account to Sell Under a Legal Entity – Who is Liable?

Hi everyone,I’m looking for some clarity regarding eBay’s policies on using an existing personal account to sell under a registered business (company). I want to ensure everything is compliant with eBay’s terms and tax rules.Here are my key questions...