i was sent an item from someone i wasnt expecting

[markburwell2006]

 

i was sent a parcel from a seller andredunlo_49 that  i did not order or expect.

i want to know how this has happened and of course want to send it back.

[papso22]

As you know the seller's ID you can contact them through their ebay account. 

[markburwell2006]

i have tried using the seller ID but nothing comes up.

how do i contact eBay to check this is a real account ?

[arkwebus]

If it was truly sent to you unrequested then you do not have to do anything.  You do not have to deal with the seller and you do not have to return it.  

If the seller does want it back then they have to supply the postage label.  Do not have anything to do with sending it on to a buyer.  

@markburwell2006 

[tressygirl · Accepted solution]

If you wish to contact eBay Customer Services:

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

@markburwell2006