Member To Member Support

Resolved! New fees are unacceptable

These new fees are completely unacceptable to both buyers and sellers of lower value items and discriminates against non-business sellers, I will no longer be buying or selling on ebay until this decision is reversed.

buyer protection joke

at the very bottom of theIntroducing Buyer Protection page Why does it take 14 days to receive funds for untracked items?We’ve learned through historical data that most packages are delivered within this timeframe, so it allows enough time for the bu...

eBay or landfill?

I don't like the idea of sending an item before being paid.I sell a lot of old VHS videos which most normal people would have thrown out years ago, I don't like waste, and feel happy that my old tat has found a new home.I don't sell very many, Royal ...

New Payment Rules

So, with this new payment rules I would have to send my vinyl records to the buyer at my own expense without any guarantees that the buyer wouldn't mess with this sale? Why don't Ebay allow the postage element to be processed before posting my item?

mistakenly marked item as paid for when it hasnt been.how to rectify it

i have by mistake marked an item as paid for when it hasnt. apart from contacting the buyer how can I cancel the mistake.

trying to return an item

im having trouble returning an item can you please send me a new returns label sent to a new email address

How do you view messages from ebay older than 1 year?

Does anyone know if it's possible to view messages from ebay older than 1 year and if so how ? When I scroll through my inbox it will only roll back to January 2024

Buyer protection fee

So no fees and now silly fees especially to people like me who sell the majority of items at £1.50 or less Who's going to buy off me now ? I might as well stop listing !! When the 30p per transaction came in I thought I might as well pack in but I ma...

New rules for sellers

If eBay think this is a step forward for private sellers, you are in cloud cuckoo land.It will take evan longer to be paid !Try buying something from someone like Ikea and and expecting them to only receive their paymenton comformation of delivery, i...

new style of messages

Hello,Can anyone help me revert back to the old style messages please.I cannot manage this drag and drop etc. Many Thanks

Ebay change "Seller paid after delivery."

I've just had a long chat with an Ebay agent regarding "Seller paid after delivery." change from Ebay.I sell postage stamps and usually sent in an envelope by 1st class and I get proof of posting. There is no tracking included as it will raise the co...

Resolved! New eBay Private Seller Fees from Feb 2025

Just for clarity, I assume the Seller has to take the hit on the buyer fee? For the example given by eBay below does the Seller only receive £20-£1.49 = £18.51? If so, as a percentage, this is 7.5%... So going forwards, us private Sellers will need t...

Just when ebay was starting to be ok ... another new policy

I thought eBay was starting to learn with removing fees for sellers. But now the fees will be added onto the price therefore making certain items pointless to try and sell. Also having to wait for payment on delivery confirmation.....some things will...

Selling refusing to offer refund

Ordered some expensive trainers in a size 9have a pair of these in a different colour already arrived as a size 10 on the box and in the trainer itself?however they are very small compared to the pair I have already-think they might be not real have ...

New buyer protection (or more profit for ebay)

Just when you think that ebay are getting it right with doing away with seller fees (facing competition from facebook etc.) they've now come up with this crazy idea of putting the fees on the buyer. Most of the items I sell are between £2 - £12, I do...

International shipping

Hello, I'm in the UK buyer is in Australia. it won’t let them buy as says I do not ship to their country. I have changed shipping but still not working

New buying fees?

Been using eBay since 2005 both buying & selling however this is the final straw for me. Bad enough the cash on collection method has been removed entirely adding an extra complication for payments and exchanges to take place in person. Now selling f...

Ebay payments.

Would I be right in saying that after 4th February sellers will not receive payment until AFTER proof of delivery, which means if you do not wish to use the "new ebay simple delivery" you won't receive a penny. So ebay are placing sellers into a prec...

return label GPS

I sold a pair of jeans buyer was in France so went via GPS - He now wants a refund - there was some wear to jeans which I added in desp but did not a photo - anyway happy to refund - but how do I do a return label back to me via the GPS system ? when...

New announcements free to sell pay to buy instead!!

I have been using eBay since 2002 and I've seen many changes over the years. Some good some bad.I have a basic shop which on the 20th Jan will lose the ability to have sales, promotions (buy 3 get one free) etc. and if I'm right the cost of the shop ...

New pyment system for private sellers

So how many other Private Sellers think new payment 2 days after item arrives is going to make life very difficult, especially for International sales when Global Shipping Programme is currently so slow?

Guess bag new

purchased this for a birthday present, imagine my surprise when in the pocket of the so called New bag there's a parking ticket for Sefton Council park and ride dated 25th June 2022 @ £2.00 and a blister of Orlistat 120mg tablets, This bag is not new...

New payment changes after 4th of Feb - DOWNFALL OF EBAY

I sell cheap items, books, dvds etc, many of which are just 99p.Before 'free to sell' on ebay it used to be 10% + 25p per item (which made it tight enough and barely worth bothering with ebay at all)Now will be 4% + 75p per item.So it turns out that ...

Seller failure

Seller fails to respond to question about an item !

Worried about new payment changes after 4th of Feb

I’m a little worried I won’t be paid if the tick that says my items were delivered isn’t evident on my sold and dispatched orders. The new system says we won’t be paid until 2 days after the items are delivered. I know my items arrive as get good fee...

£18.00

I was charged £18.00 by ebay on 9 Sep 2024 and can find no reference to it on my account. Is this an annual fee?

New Buyer Protection Scheme-no benefit

The new scheme means 95p (75p+4%) being added onto a £5 item, with no obvious benefit for the buyer. Low value items are no longer going to be sellable for private sellers. There will be a drop in all sales as buyers will simply see prices go up. The...

refund from seller

hi l need some advice l brought an item from a buyer on ebay, she did not pay enough postage l was contacted by royal mail saying that they cannot deliver the item as the seller did not pay enough postage l paid the amount requested from my own pocke...

Buyer feedback

I’ve been a buyer for 22 years on eBay. Everything from kitchen units, motorbikes to clothing. I’ve sold the odd larger item too. I’ve always given positive feedback when I’ve been happy, if I’m not happy (but not enough to warrant it being a red mar...

Buyer Protection when you buy from private sellers

So, let me just get this straight, @eBay want us to believe they're doing us a favour charging me the buyer 4% + Buyer Protection flat fee £0.75, a 4.75% mandatory charge on top of the £100 price the no-fee private seller has set their sell to me - n...

One too many changes

Yet again I see eBay changing the rules on selling and what a stupid idea gauranteed to lose yet more sellers! So if we sell an item the seller won’t get paid till 2 days after confirmation of delivery of item. Perfect NOT so seller is meant to pay t...

new so called buyer protection!

What a load of *rubbish*! So we now have to wait until a buyer confirms delivery then wait another 2 days before it appears in our balance and then wait another couple of days for it to hit our bank account. So it could be 10 days after posting that ...

disabled seller and Ebays new postal system

Hi,I am seller on Ebay and bed bound, I rely on Royal Mail click and collect. I am worried that the new system Ebay has bought in for postage means I will no longer be able to use C&C and there is no tracking just signed for. Have I read this wrong o...

New payment rules

So, with this new payment rules I would have to send my vinyl records to the seller at my own expense without any guarantees that the buyer wouldn't mess with this sale? Why don't Ebay allow the postage element to be processed before posting my item?

New Buyer Protection Scheme

This new Buyers Protection Scheme will have the effect of making buyers think twice before buying anything from a private seller if they have to pay a fee for buying items. When you buy anything off the internet you have to pay for it first, not when...

empty package

My son bought a laptop from a private seller. The parcel arrived, so Royal Mail confirmed delivery, but there was nothing in the box. We know the seller posted it, as the weight logged was 5kg. But now, because he contacted the seller a couple of tim...

Soooooo Ebay is now NOT free for private sellers!!!

I rang eBay after getting todays email as it was ambiguous at best. Had to be put on hold numerous times to get final clarification, but have now been told that buyers will not be paying the protection, private sellers will. If a buyer buys something...

NEW BUYER PROTECTION

I have just read the New Buyer Protection Policy and it states that a private seller will not get paid until the item they have sold has been delivered. This I believe is not practical or realistic due to the inconsistent tracking information provide...

Buyer not contacting me to arrange collection

I sold some furniture (collection only).After accepting the offer the buyer paid in about 20 minutes and so I emailed asking when they would be available to collect.After a couple of days and no response I emailed again. Still no response.So I though...

when selling becomes a curse

Normally i would be delighted if i sold 20/30 items at £3 per instead of the odd 4/5 a monthHowevernow i would have a struggle with finding the £90 postage ( tracked 48 £3.39 ) which aparently would take a month for me to recoup _-as an add on out of...

Buyer Protection. Is this a joke?

So now Ebay have realised how much money they are losing from sellers, they now want to charge buyers for something they had for free anyway. This will definitely impact the small sellers significantly. it will also stop me from purchasing any of the...

Wrong postage cost downloaded and purchased

In my item for sale’s entry on my private sales page said the correct postage price. However, I saw after I purchased the label the label was of a lower value fit for letters not the shoe box via Royal Mail 48 tracked. How can I correct this please?

Seller cancels a sale immediately after payment and then puts item on 'Buy it now' at a much higher.

Hi, has anyone experienced this? Seller cancels a sale immediately after payment. The reason being that the item is damaged or out of stock. Then puts the same item on 'Buy it now' at a much higher price.

Help with Postage labels

Hi all, I am based in the UK and need a bit of help, I am just tidying up my accounts for last year and have hit a bit of a problem with postage labels. For a part of the last financial year, I used the eBay system to buy postage labels. These were p...

My ebay

Hi Please help me with false information I was given from ebay that I will collect necter points whilst buying from eBay. Upon checking I had no points

"How we're improving things for private sellers"

This is the funniest thing I've seen in ages. It's classic eBay though, saying one thing while doing exactly the opposite. They didn't scrap the selling fees, they just made it so that you really need to use promotion to stop the search hiding items....

Refund for item not received

I didn’t receive an item that the postman apparently left outside. I appealed it and had to get info prom post office. I got it and was told on the 07/12 that I would be refunded and it would take 3-5 business days, but I still haven’t received it, I...

Horrified by the new arrangements as I only sell very small priced items

I am horrified by the new arrangements as I normally only sell small priced items (my duplicate postcards) for around £1.50. No way will anyone want to pay the increased protection fee so I will have to stop selling on eBay as it will be such a waste...

New payout policy

Ive been selling on eBay for over 17 years. This new policy is just not fair.1. My buyers will have to pay extra for ebay protection policy (that had previously been free of charge)2. Buyers will have to pay extra postage costs as all orders will hav...

NO MORE SELLING FEES? NO NO NO NO - YES!

Buyers will pay up to 4% of the item price, plus £0.75.** For example, when they see an item for £20, the fee of £1.49 will already be part of the price.wait a minute, i used to pay a selling fee, so effectively the buyer paid it, as i would account ...

Payment held until item received and added selling fees . . . .

This is so wrong on so many fronts. Ebay hold your money till the item is received, can you just imagine how much money now Ebay will make on vast sums held in their accounts ?. Ebay was starting to become a competitive source to Buy/Sell . . . Now t...

Resolved! Feedback

What if the buyer doesn't leave feedback, does that mean we don't get payed?

Latest announcement...

Oh dear that's probably the last straw now with these jokers now running eBay.Anyone know somew else to sell stuff?

contacting seller to ask a question THIS SEEMS NO LONGER POSSIBLE UNLESS YOU PURCHASE ITEM FIRST?

So, perhaps someone can tell me why we can no longer ask seller questions about their items? If I go to contact seller it does nothing unless you are making an offer. I made an offer just so I could get a message to them, which they either did not re...

No option to add Paypal

UK Member for many years, I used to use Amex for payments, this has unfortunately been discontinued, looking to add PayPal as a payment method, as recommended in help, in Payment add cards or accounts, click 'For checkout' - as i am looking to add pa...

Flaws in the new buyer protection scheme

I know this isn't the only thread, but I might as well add my voice. According to customer service, eBay love to thank me for being on the site for 22 years (not that they care with this new policy). 1. Untracked items/14 days before payment - it's h...

Ebay balance

can I transfer my ebay balance to my PayPal account?

Download Tax Invoice from 2019

How find and download Tax invoices from 2019?

Buyer protection fee

So if I list an item for £20 I’ll actually only receive £18.51 ? Is that right?

Changes to Seller payments on February 4th

On February 4th eBay are changing the way they pay sellers their sales funds. They will only make sale funds available 2 days after items have been confirmed as ‘delivered’. But I have items I have sold that remain listed as ‘dispatched’ but not ‘del...

Collection only seller

Well done ebay. You're stealing my money for weeks now to make interest on the money. I sell collection only highish value heavy items (50kg). Often takes 2 or 3 weeks for them to be collected. Where will the money be? Oh yes that's right in ebays ow...

New rules for sellers

If I'm not going to get paid until delivery, I need to get tracked delivery, which from UK to overseas starts at £8.50. 90% of what I sell sells for under £10. No-one is going to spend 99p on an item and £8.50 for postage. Basically eBay is no longer...

new buyer protection but what about sellers?

Ebay are bringing out new buyer protection but it means sellers won't get funds until after delivery! Having had funds put on hold 'in error' by ebay who are still trying to unlock the funds two weeks later - I have no confidence in ebay anymore and ...

Goodbye and thanks for all the fish.Shot yourselves in the foot!AGAIN.

Had the newest email.I will be ending my 22 years here in february as a seller.I will not be the first and definately will not be the last.Greed and stupidity abound in this company.(Is 2tk running it?).

Buyer Protection Fee

Most items I sell on eBay are put on with a starting bid of 50p - and often sell for that. This new fee will now show the starting price as £1.25 (plus 4%) - an increase of 150% which will make them unsaleable for the most part.eBay needs to seriousl...

Buyer Protection Scheme - no thank you

Happy New Year to all Private Sellers from eBay. To celebrate we will now ruin your "Business" that you have built up over the past 20 years. Your buyers will no longer have the possibility of winning an item at 99p as they will now have to pay almos...

Supplementary postage costs

How can I issue an invoice to my buyer for unforeseen additional postage costs, AFTER initial payment has been received?

Driven into the ground by greed and incompetency

Ebay used to be the place to sell.Now though, the payments debacle, buyer charges, seller charges and a bloated front end so difficult to navigate and with so many tech issues it's just not worth the bother.

First time seHow do I get a QR code to my phone to show at Evri collection point.

First time selling. How do I get a QR code to my phone to show at Evri collection point.

New rules

So, we are supposed to receive payment after delivering the goods. Most of my items are shipped using second-class mail, and in the system, many of them have been marked as "dispatched" rather than "delivered" for weeks now, even if the buyer has lef...

Payouts

I can see that others are having problems withdrawing their balance. I've followed the previous threads and advice but still no good. No matter what (even when logged into my account) the withdraw option is not shown. Can eBay / users help please?

Ebay seller protection update

As a long time seller/buyer on ebay, I am dismayed at the floundering around over payments being held until you ask for them, now not being released until the buyer has received the item ! not to mention the “ fee” added to your selling price, no nas...

more death of ebay

so they killing ebay off for good guess it was on the cards idiots

Is this ebay or Vinted??

Not sure if this is ebay or vinted any more. ebay are just copying everything Vinted do... not going to be worth it again. Prices are all going up with the buyer protection so people won't buy! Bad move!!

Private sellers are finished on eBay

I've just had the email we're all talking about. as a long term private seller (22 years now) I will not be sending items out, to only get payment once the buyer is happy.Even with my 100% feedback rating, I feel like that's just asking to be scammed...

New ebay policy for private sellers after 4th Feb

The new policy from 4th Feb means as a private seller I wont get paid until after delivery . As a long standing member since 2002 , I think is a terrible idea. I will have to seriously consider leaving ebay after 21 years.Sellers cannot actively cont...

Does eBay think we're stupid?

What is the difference to a private seller between eBay charging a fee when an item sells (the old method before 'no fees for private sellers') and charging a fee when an item sells (the new method under the guise of 'buyer protection')?It is the exa...

Must be illegal surely?

Surely if I paid for tracking and the RM tracking says I have posted the item Its at that point I should get paid?No I sent an item tracked but RM says that when I bought the label online that did not mean I had actually sent it! This is because some...

Having to use ebay postage and holding funds

New ebay having to use ebay postage and holding funds until the item shows delivered?? I have just brought £600 worth of royal mail stamps and now being told I will have to use ebay postage. Keeping funds until the item shows delivered?? I sell seeds...

How do EBay know when a buyer gets their goods ?

I sell nearly all my items 2nd calss post so how will EBay know when to pay me ? If an item is £1.00 or £5.00 nobody is going to pay for £2,55 for the cheapest rate signed for. And if they do how do EBay know this is delivered when half the customers...

Automatic Feedback

Hi. and a Happy New Year to all. As a seller how do I set up automatic feedback? Thought we had achieved this but it disappeared and can't seem to g

You have got to be kidding, right?

New rules for sellers starting 4th Feb.... No, just no. You introduced selling for free and then reintroduced fees by the back door. Do eBay actually have a business plan or are they just making it up as they go along? Holding back funds to cover rei...

New buyer protection means a return of fees for the seller - its a con.

If i want to list something for £20 ebay will take £1.49 so I will get £18.51 - how is that not a fee for me???

Get lost Ebay, no to new fees and payout times

After 25 years, about £230000 worth of transactions, buying and selling, time to close my account.New time for payout after delivery, new buyer protection fees, nope. Get lost.Dan

EBay fees

Hi,I am confused regarding changes to fees. From eBay communication-“it's now free for private sellers to sell, and there are no barriers for you to list the items buyers will love. As part of this change, we're launching Buyer Protection[….]From 4 F...

New eBay Buyer Protection - Simple Delivery opt out

Hi, I am a private seller and just received an email about the changes coming in February. The new rule is sellers won’t get paid until after delivery is confirmed. If I opt out of eBay’s new ‘simple delivery’ and arrange my own non-tracked postage (...

£15 voucher?

Everyone else seems to have had their £15 off a £50 purchase voucher for selling an item for over £10 but I've not received anything yet? Anyone have any idea when I'll get it?

Returns Dispute

Hi, how can i get in touch with a real person instead of robots when contacting EbayUK. I am trying to return an item but the seller has rejected the request even though the item does not work.

Charged the postage when buyer asked to cancel order. After i bought the label

Why has my card been charged postage. When buyer asked to cancel order. After I bought label already?

Seller refuses to pay for return postage after safety recall

Buyer has refused to pay for return of faulty item, saying they can’t afford to pay?

purchase disappeared but payment taken

I placed an order which has now disappeared from my purchases. The payment has been taken but when I click on the link on my email order confirmation to track the order it says order can't be found

Wrong item received

Today I got wrong item from eBay but when I connect to seller they laying me they said they send right item . They didn't accept there fault.

What to do next, please help

Hi guys, never posted on the forum so hope I'm doing it right.Can anyone help please? I ordered 2 tops for my son for Xmas on 13th December, says on the listing 3 days postage. I waited till the 18th then contacted the seller asking when they are pos...

How to close ebay account

Hi ,I want to close my ebay account because I bought a package and it wasn't delivered I opened a case file and ebay closed the case because per their analysis tge courier services that's evri delivered the package,I sent them evidence of the door co...

Why does eBay not have my eBay balance as an option to pay for items?

I have a healthy balance but whenever I go to purchase an item the option to use my balance is not there.Has anyone got a fix for this as the automated help bot doesn't understand my question ?

Hi i paid for a sack off dog food and its been delivered today to an adress that is not me i have co

I have paid for a sack off dog food which has been delivered to an adress that is not me I have contacted seller who is not replying.. I rang the courier and give them the tracking number I got off seller to be told it s not a tracking number can u h...

Resolved! Help what to fo

Hi,I've sent an expensive jacket to a buyer on 20th Dec. She still hasn't received it!! I've got funds sitting on hold! The buyer said she tracked the parcel only to be sitting in a depot somewhere! This is terrible news. I have no way of knowing wha...

Got one Item instead of teo

Hi guys,the truth is that am not just happy.I bought an item on Ebay,it was actually a food cooler and I bought two But one was delivered to me today. I tried tracking it to no avail and the response I got was that it's been delivered to me.This is a...

Complain

Hi someone using my card on eBay can you tell who using

Resolved! Can anyone tell me how to contact an agent about an item I didn't receive?

Can anyone tell me how to contact an agent about an item I didn't receive

Item won but not sent

I've won a item twice now, first time he made excuses item broke,but he put it straight back up for sale,2nd time blamed my delivery address.i reported it first time to eBay they did nothing ,and the item is back up for sale again he just wants more ...

New way of getting paid in February

I am not sure about new rules in February my items weigh under 100g so only need 1st or 2nd class stamp..so don't get proof of posting..so don't know when item was delivered so how do I get my funds paid to me 2 days after delivery..not everyone leav...

Help product recall on a 1 year item thats deleted the post.

I purchased a ladder last year and now it appears that there is a product recall on it saying it can be faulty but the seller no longer sells them .has anyone else had a email from eBay concerning trading standard

funds

Please accept our apologies for the hike inPrice.This is due to ebay’s new way of payingsellers once an item has been sold.Previously a seller would be paid theday after an item has been sold and paid for.Now ebay want to keep hold of my money.And ev...

Item not received

I have not received the item I ordered. I have requested an update several times. I’m Still waiting for the item. It was ordered and paid for on the 1st December 2024. It was supposed to deliver on the 6th December 2024.

International buyer refused to pay import tax

International buyer in the USA bought my item (uk seller)has refused delivery due to import taxes and has raised an item not received request and requesting a refund,how do I handle this? The postage was over £100 and if they’re refunded will I be ou...

Returns

I made an offer on an item by mistake, contacted seller right away and apologised, they said I wouldn't be charged, but I was n item was delivered, I asked to return it, but it has to be sent back to china, seller offered 2 - 3 day delivery, it arriv...

Postage

I am selling a camera and a bicycle but eBay have sent me a postage label for peanuts which is not adequate. I made it clear that buyer collects. How do they expect me to post a mountain bike?!?!

AI descriptions - abysmal

eBay's AI item descriptions are just **DREADFUL**. Vacuous garbage verbal diarrhoea which gives no insight into anything about the item. Encourages pure laziness on the part of sellers. Why has this been implemented? Who signed it off? It's rubbish. ...

Tried to access payment information

And ended up with a new account that I now can’t logout of! What do I do??

Resolved! Create variations on a listing

Hi, Can I get some advice please. I`m registered as a private seller and do not seem to have an option to create a listing with variations, e.g. I would like to make one listing for a number of trading cards and then try and sell each card separately...

Possible scammer

Hi. I recently sold a card to someone. Upon the cards arrival the buyer sent me a picture showing the card wuth a bend in the top left corner of the card with what reassemble teeth marks.I sent the card in the condition the listing showed (with no be...

Wrong details entered by ebay for tracking

I wrote in tracking number and courier details BUT EBAY entered that wrong details so item has been delivered and ,will not show that it has been delivered. Cannot get paid as it will not update.

viewing before buying

is there a way to view item before buying

Closed case

I ordered a reborn doll and when it arrived it was nothing like the like the listing. I opened a return, returned the item via royal mail at my cost. I sent tracking number but seller says it was invalid. i am £67 out of pocket as ebay says i haven't...

Seller ‘refused’ return of faulty item

We bought a shaver head from this seller and it doesn’t fit. They have ‘refused’ our return request and are not communicating. I cannot seem to get through to a real person from eBay. any suggestions?

Sending offers

Why can I send offers to watchers on one of my items for sale but not for another?

Cancelled order and I want refund.

I cancelled few seconds after the purchase.Impossible you get posted my order before see the cancellation.I just want my money back.Seller doing with bad faith.

Buyer problem

Hi, I’m having trouble with a buyer, they keep buying a product I’m selling then requesting a cancellation. This has now happened for a 2nd time with the same product. Can I block the buyer? Thanks James

Pdf

Hi how would I go about getting approved to sell my own digital artwork in pdf format on ebay? I’ve found the information below in the help forum but my account does not currently appear to allow classified ad format therfore any listing I try to cre...

Refunded buyer now received goods

Shipped sold item via eBay service, was lost for 20 days. Buyer initiated a claim, eBay said refund as lost, I got some but not the full sale value back. Goods received 2 days later, buyer up item and full refund I’m down eBay says I can’t log a comp...

Return showing as delivered but not received

I recently had a buyer make an INAD claim, after reading examples on here and contacting eBay CS I knew I didn't really have much option but to accept the return. (The INAD wasn't founded and I've reported the buyer). Unfortunately the return was sch...

Why is ebay holding my payment?

I successfully sold an item on Nov 3rd and received payment. Unfortunately I cannot access the money as the Payment page is blocked on my screen. I only have the option of spending on buying on ebay. Why is this?My payment and account info are up to ...

Postage

I’ve sold an item and selected postage thro Royal Mail, it say up to 20kgs allowed and my item is 5kg and the post office won’t accept it unless I buy my own shipping and scrap the label the purchaser brought

Authenticity guarantee

Can I use royal mail to send an item to the authenticity guarantee address only I haven't got a printer to print a dpd label? TIA.

card declined by ebay

my visa debit card has suddenly stopped working on ebay. All the details are correct, the card is valid and there are funds in the account. It happened before a few days ago then seemed to correct itself. . . but now it's doing the same thing again. ...

refund request buyer no longer a registered user

how can I send a postage label to a buyer requesting a return when I do not have his address and cannot find it on Ebay as he is no longer a registered user and so I cannot contact him for the information.

Scam

Letter from moorcroft debt recovery saying I owe 181.69 to eBay.I have no knowledge of this and haven't been contacted by eBay either. Not sure how you get to owe eBay as surely you pay before you buy? Looked up Moorcroft and seems legitimate but sca...

I returned an item they have got it but still no refund have tracker and screenshot proof they got

please for some reason i cant speak to ebay about it

Scent booster washed items

Hi, is there any way to get a message out to all eBay clothes sellers to ask them not to wash their items with strongly perfumed products? I am severely allergic ( asthma and skin) to these products, as are many people, and by the time I have washed ...

Cannot send an invoice to Buyer as I get the message that buyer is on a banned counties list

I am trying to send my buyer an invoice and they live in the USA where I have, in the past, sent many items to without encountering this problem. I can only assume this is a technical glitch and that this will be corrected in time. I have checked my ...

Questions

I have a listing and it says I have 4 questions but when I click answer questions it takes me to my blank notifications screen with only messages from eBay with discounts and messages I had with sellers

Global Shipping Program

I filed a claim with the Global Shipping Program for the item that did not arrive to the buyer. The tracking indicates that the package was damaged in transfer and an empty box arrived to the hub in the US. I have the claim number. However, 3 month l...

Seller cancels order because they made a mistake on offer price

I placed an order for a ventilator and 24 hours later got an email from Ebay saying that I was getting a refund because the buyer stated I cancelled the order. This was not true from their side and they didnt even offer a replacement , Just saying "H...

Resolved! Missing emails from ebay

There are a couple of posts about missing emails from ebay (which for some reason I can't reply to, which is why I'm starting a new thread - I'd be grateful for any ideas why I can't). I believe this is already an open technical ticket.I thought I sh...

Message not delivered

Hi guys, I bought an item on eBay today, when prompted to by eBay to contact the seller to arrange collection I keep getting an error message appear that says 'Message not delivered' when sending the seller a message. I have tried it on the android m...

Item not received

Today, I had an email stating that item has been delivered, but it hasn't.My order number 26-12477-95074 (2x retractable key chains) is not listed on ebay!How do I get help with this, because item isn't listed on my account?

Bow strings

I ordered 2 bow stringsThey charged me £ 144 pounds for 2Should have been £ 24 poundsSo get Mt money back into my account A.S.A.PI HAVF BILLS TO PAYTHESE IDIOTS ATE STOPPI.G ME

Refund

Hi I sold an item the buyer said it hadn’t arrived I’m on holiday so can’t give the information that’s being requested what do I do

Made a bid! Bur seller has made another listing of item but higher

I’ve made a bid after speaking to the seller of a sofa priced 1200 bidding! I’ve noticed the seller now has the same item up for another listing same item priced £500 more is this legal

Buyer accepting an offer

I just sold an item that I sent an offer on weeks ago, it’s listed at £28 but I offered at £20 weeks ago, I thought these offers lasted a short period of time not weeks, could even be over a month ago?? It’s not buyers fault so I have to let my item ...

Remove automatic relisting

I want to relist an item but can’t because I’m informed I chose automatic relisting. How do I change this

Refund less postage

Hi,I've had an item returned. Buyer said it's not working, However it was sold as not working! I am happy to refund minus the postage costs but can't work out how to do that! Can anyone help? Thanks

Underpayment for postage

A seller is trying to refund postage to me but is unable to who do I contact the assistant it automated and just goes around in circles

Contacting ebay

Please can anyone help me contact a real life talk person at eBay? The assistant computer is taking me round and round in circles and I'm going mad trying to get a German Business to understand me!

Can’t leave message for seller

I tried sending a seller a message but it keeps saying messages failed please try again. I keep trying and getting the same message please help.

Collecting goods

I have noticed that Ebay messenger service is blocking comments between buyer and seller that includes phone numbers and email address. How am I supposed to find out where and when to collect article I have bought ? If you stop me ?

Wrong parcel

We’ve receivedc2 parcels that are not ours but with our address on

Washing Machine

A week ago I wanted to buy a washing machine and I paid for it. The next day I gave up because the seller asked me for a delivery fee. But nothing like that was stated in advance so I cancelled the product but the seller has not returned my money...

Refund

Can you do it for me refund please I didn’t receive this product

Order cancellation seconds after mistake purchase

I cancelled an order within a few minutes of purchase. Seller then refused refund as they said it was posted on the following day! BS! Where do I stand as don't want goods?

Seller says refunded but I never got a refund

Seller says they have refunded me ,eBay says I have been refunded so I can't take action . Tried the chat but that was useless as the say I have been refunded . Nothing has gone into my bank what can I do ?

No communication from seller

Hi so sorry to bother you I have additional needs and a support worker has shown me how to contact you guys so I bought a dog cage quite a while again and writhing a few weeks of having it things where damaged I have been speaking with seller for a l...

Listing got removed

Hi I am not professional seller but I have few perfume sample which I wanted to sell but eBay removed my listing. I saw some other seller selling perfume samples why my listing got removed?

Ebay's Postage & Packing Prices

For a long time i have been moaning about ebay's limit on postage & packing prices. For instance, cd's & dvd's, you couldn't go over their £3.50 on p&p, fair enough on postable cd's & dvd's & packaging that are no more than 2.5cms thick for Royal Mai...

Pay pal Payments.. How can I finPay Pal to a company an not an Ebay sale. I

How can I find a payment made through Pay Pal to a company and not an Ebay sale. I have used this payment method before to this company, I made a sale with the pay pal method, but have not received the item purchased. I need to know before I ring the...

Global Shipping Program Query

I have recently been selling a number of similar items (collectible soft toys) and printing out 'in post locker' postage labels for them, and sending them this way. I have not really paid much attention to the buyers addresses. It has only now come t...

How can I leave Feedback older than 12 weeks?

How can I leave Feedback on an item I purchased 12 weeks ago?

selling

Immediately after receiving information about the sale of the duvet set, I wrote a message to the buyer. I asked which bedding pattern he chose, but I received no answer. I tried to contact the buyer several times but I did not receive any response, ...

Resolved! I need a refund

I ordered an electric heater and I was sent an electric scooter. I returned the scooter and still have not received my heater or a refund as requested

How do I claim my Nectar voucher to buy on eBay?

How do I use my Nectar point voucher to buy on eBay ?

Refunding an item

Hi. Im looking to return an item that arrived last Friday and in good time. However the functions on it are not what I expected and have contacted the seller to be able to return. I went to the post office with the item packaged and ready to go. Howe...

Refunds

Hi, I recently bought an item which stated 2-3 days delivery, then the seller messaged me saying it would actually be 2 weeks to deliver. I opened a return case but have accidentally closed it. EBay customer service have said there is nothing they ca...

Buyer not received item

An item I shipped via Yodel on 3 Dec with a delivery date of 9 Dec still has not reached my buyer. Both the buyer and I have attempted to contact Yodel numerous times via phone, chat etc We were told on the 16th that delivery would be made on 17th bu...

Buying

I would seriously like to know why a particular seller is ignoring messages asking about measurements..and when l try to buy her buy it now items it will not let me. As far as l am concerned l haven't purchased or sold anything to this seller or had ...

Return

I purchased an item as a guest in checkout, the product arrived was completely different product from description of listing which ruined a Christmas gift. The item was fake and damaged on arrival. The problem is I have had one of my eBay accounts su...

Postage calculations for sellers

Hi, anyone else having problems calculating postage rates for items automatically on the new selling screens this morning? i’ve reported the oroblem, rates are not automatically being calculated/added to new listings, but wondering if anyone else exp...

Why is Withdrawing Ebay Balance hidden?

In order to withdraw your balance, you have to go to Selling, Payments, Summary, then you have to click on the right arrow icon on the top blue box which says "eBay balance. Shop on eBay, cover selling needs or withdraw anytime."Could they make it ev...

Difference in Evri shipping cost between listing and label printing

Hello,When listing an item for sale, I see an Evri shipping option for £2.94. However, after the item is purchased and I try to print the shipping label, the cost increases to over £5.Could you please explain why there is such a difference in price? ...

We sometimes purchase on another auction platform and they have a way that you can enter a PrrtheBay

We purchase on another auction site that allows proxy bids. It works well just bidding up to your set limit. I realize there's Esnioe but it's a chore and surely eBay would earn more revenue and it would be better for buyers if this service was avail...

Selling an iten

I sold an item that was agreed to post. The buyer then wanted to collect the item which they did . What do I need to do now, many thanks

payments on hold

Ebay why has my payments been put on hold?All i get from the seller hub is to read my messages but nothing?this has only happned from the middle of last week any ideas?Regards

Postage

I have printed off a label for Evri so have a tracking number but did not add the request signature how do I get this corrected.

Item not as described!

Help! I purchased an item, that took the seller over ten days to ship. I lodged a PayPal enquiry about the shipping and then this was closed. When I received the item, it had a large hole in the front of it. It was only described as having a few smal...

Unrelated items in search

I was searching for hair colourants so why was there adult content appearing among the items shown? Is this some sort of bug or what is going on here. I'm getting really fed up of this sort of thing happening!!

Dispatch by 7th Jan. Delivery date shown to buyer 3rd Jan ?

ebay.co.uk - So for the holiday period I moved the dispatch/handling time to 4 working days However for example an order placed today shows dispatch by 7th Jan - which is correct however ebay are showing the delivery date to buyer from the 3rd of Jan...

Sales payment clearing/becoming available

How long does it take for a payment you’ve received for something you’ve sold and the buyer has completed the payment for, to become available in your eBay balance, to use to make a purchase towards something on eBay please?!

£15 selling voucher

Has anyone been offered a £15 voucher for selling. I met the criteria but when and how do you get it?

Pitney bowes lost parcel -help please

HiI don't sell often on ebay. But sold something and posted through a UK company called evri.This was then shipped through pitney bowes. I have a tracking number and it says its is delayed (nearly a month)Ebay refunded the buyer and took money from m...

Global shipping program

I sent an item using this delivery service. Tracking says it is held at the customs import. Since 5th December. There has been no updates since. How do I find out what is going on?thanks

faulty goods

what can I do when a seller is not responding to my messages regarding faulty car part which cost me £156

Sellers not responding

Hi, so I purchased an item of a seller and cancelled the order straight away as the size wasn’t right, therefore the order was cancelled, but it has been three days and the seller hasn’t got back to me regarding a refund I am requesting for as I need...

Who clams from Royal Mail if item not received

I sold an item and Royal Mail tracking shows it was delivered but the buyer says it's not been received. If it doesn't turn up who should make a compensation claim from Royal Mail please?Many thanks

Fake toy

Hi all. I received a item that turned out to be fake so returned by tracked delivery, when item was received by seller they said I would get a refund by 31st December not the 3 days Ebay recommended. I have not received a refund or postage paid and n...

No delivery from a seller

I purchased a book for my son. It has not been delivered and it’s not in my order history but I have been charged. I have a screenshot of the order going through and an order number. The eBay automated service is not helpful as it can’t trace the ord...

Buyer want dispatch the be dealyed after payment.

I sold an item. The buyer paid but asked that I dealy despatch until he returns from holiday in 3 weeks time. How should I handle the postage when I I am instructed to send off the item buy 3rd January?

Buyer saying Charm fallen apart

I sold a Pandora Charm for a bracelet just before Xmas, it was in perfect condition when sent, buyer has left positive feedback, but has now sent a photo stating the charm has fallen apart. I'm unsure as to how I deal with this, should I ask them or ...

Item paid for but seller says "not received"

I bought an item on 23rd December 2024 and paid by Paypal (one of the payment options listed). It was only a small amount, but the money left my Paypal and even shows on my bank statement as paid out.I contacted the seller to arrange collection and h...

seller issue

I bought a dog bed off seller, it was poor quality and not as described so I contacted him, he asked if I would accept a 15% refund, which I accepted because it would have been difficult to return. This happened on 28/10/2024, no refund received so I...

Fraudulent ads. Why do ebay allow them?? Maybe ebay are bent too.

Why do ebay allow such fraudulent ads?? I have tried many times to get these removed,but ebay clearly don't give a damn.!! Perhaps they are dishonest too. They are not getting another penny out off me.!!!

Buyer cancelled after auction ended - flaw in Ebay's processes?

Just completed a 10-day auction after which the successful bidder immediately asked to cancel. I declined, but apparently because they hadn't paid for the item all I can do is effectively "black mark" them after 4 days. Apparently bidders can bid wit...

Royal Mail Click and Drop

Hi, has anyone had any problems with Integration between ebay and Royal Mail click and drop?Since the 27th Dec any order i have is not showing in click and drop. I have even deleted my integration and re added it with no luck? Just want to see if oth...

top rated seller plus confusion

Can someone please explain how to be eligible for top rated seller plus? By my understanding I should be eligible, but eBay agent says no. is free returns needed? I see other sellers with the premium badge who dont offer free returns yet have the bad...

Scammed on Facebook sold counterfeit item . Seller has done this numerous times . £344.99 lost

Scammed by seller sold counterfeit item . Has sold many counterfeit items to buyers . Not getting much help from eBay . Very unhappy lost a lot of money . Put negative feedback but it’s been deleted . So I cannot warn other buyers

Fees for below seller standard question

Just finished 3 months of the whole debacle of being charged an extra 6% fees on every sale for being below seller standard. Which ended on the 20th of December and am now Top Rated again.My question is, when should the extra 6% fee/fine for being be...

I Sold the Item on 27th November. I sent by EVri.

The buyer has been waiting for his parcel from Evri since November 27. According to Evri, the last update stated: - **Wed, Nov 27, 2:24 AM** - Tracking number provided - **Fri, Nov 29, 10:11 AM** - Due to be delivered today However, no action has bee...

item

I ordered body oil in August 2024 from a china account. Die to Christmas shopping and frequent use of eBay I didn’t realise I had not received it. I contacted buyer who replied with it willl be here within 30 days but I have waited 90. EBay system do...

Resolved! Why have my monthly selling limits not reset?

Today is January 1st, my monthly selling limits have not yet reset? Anyone know why or what the process is. Thanks

Resolved! Seller offers item for sale in UK ( they are in the USA) but don’t ship internationally.

I was recently looking at an item where the top 5 or so hits were all actually different listings from the same seller. I added the item to my basket and then got a message saying that they don’t ship to the UK. I messaged them pointing this out and ...