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Seller News: October 2025

Read the latest updates to streamline your selling experience.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Changing order total

Hi there,The order total changes when I try to checkout.In this case it increases for for some reason and there is no way to contact ebay as the chatbox is greyed out !Any ideas

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Prolonged item pickup after payment.

Hi there. I am buying an item 21 days ahead of drop off from the seller where the item is marked as collection only. After a quick search ebay states that the buyer is protected for 30 days after delivery of an item. Can you confirm that it would be ...

Joke garentee

I recently brought a tablet and paid for a money back guarantee when I put it on charge I left it over night the following morning it was still no charged and would not work so I asked for my money back I got an email from eBay saying not to send it ...

Resolved! Unfair Negative Feedback with false allegations

Anyone else feeling let down by Ebay's lack of help with abusive buyers? I've had my account for 21 years, have always gone out of my way to keep my 100% feedback rating yet today a buyer messaged me demanding that i either refund them or they leave ...

Resolved! Seller wants refund on item he has damaged .

Sold a brand new Blink Video 2 Doorbell last week .Buyer left positive feedback item excellent as described ,well packaged and very happy with purchase would buy from seller again .Now today buyer wants a refund and has opened a return saying the ite...

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mis delivered item

Item delivered to the wrong address. The sellers he can't help. The item does not appear in my purchases. I have no way of giving feedback. The item number is: 226880490134

Return item different from what was sold

I recently sold a tyre pressure gauge. The buyer reported it as damaged it wasn't but requested a refund. I asked it to be returned and they did but the gauge returned isn't the gauge I sold. I think he has kept mine and returned a similar faulty one...

Jeans mislabelled

Just bought a pair of jeans. Advertised as 36 inch waist and labelled as such. However, they are much bigger than this and when you physically measure them they are at least 38 inches plus they are also stretch denim so probably would fit 40 inch wai...

Custom/Stupid Delivery

After all the rantings and railings of the past few months I thought Ebay and I had reached the point where I need not find an alternative outlet. All my items qualify for Custom Delivery so in the last few weeks the selling process has been quite sm...

Ebay refusing to answer

Hi, I've just sold an item, have confirmation of delivery and have received positive feedback from the buyer. Ebay still refuses to pay funds and the system shows awaiting delivery, is anyone else having this probelm, is it an ebay scam?

Broken item upon delivery

My purchase had arrived broken and after contacting the seller they advised me to get my money back through buyers protection.Is this correct and if it is how do I do this on eBay.I'm going round in circles trying to fathom this out???

ebay have with held postage payments

Daylight robbers ebay are , they have not forwarded the postage on 2 fishing rods I have sold ? they have sent payment for both rods , but I am way out of pocket mot receiving postage , and I cannot contact them ?

BOUGHT 4 small items

I bought 4 small items.... paid for them with debit card I went back to item search thinking that there would be a ... sold ... label on the 4 I had bought, but no there were still there for sale.... all of them were seccond hand ... not new items

Resolved! Returning item with damage not declared in listing - seller wants me to return without tracking.

I bought a thin, woollen vintage patch, around £12, that one would have sewn onto a jacket or blanket.I didn't see stitch marks on it, so thought it was unused., but old.However, when it arrived, I was dismayed to see thick old white glue and other r...

Buyer trying to extort money from seller

I'm really annoyed I sold an item and posted it off with Simple Delivery via Evri. As happens sometimes, tracking was hanging as "courier has parcel" for a few days and eventually the buyer sent a message telling me what the tracking says and asking ...

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Never reply or help eBay or buyer

I have ordered 2 things from eBay but I forgot to change my address I tried to cancel within minutes and send my new address to seller same time also keep asking for help to eBay but nothing happened. I made mistakes to order on eBay

Scam or not ?

Having received an email offer for a £50 coupon if I spend £10+ on a live event (which I have done ) to then contact eBay on the phone who tell me the emails not from them and it’s a scam. But the thing is I also have it in my notifications from eBay...

Unable to mark an item as dispatched

I’m trying to manually mark an order as dispatched, but the eBay system just replies 'the selected orders are not eligible for this action'. It’s a low value order, sent Royal Mail (with a postage stamp) & no tracking, so I cannot add any valid track...

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Missing 'Overview' tab

Hi, I have been given access to seller hub with all permissions, but I don't have the Overview tab. Does anyone know how to fix this?

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copywrite issue

Can someone please help me! Im selling car decals and on ebay there are HUNDREDS of decals for sale saying 'ford' but when i try selling my own design saying the same thing...my listing is being removed by AI and my account restricted for 10days! How...

item return

i asked for a return label. i was sent one that would not work at the post office, after a few weeks they sernt me another code. i went to the post office but it did not work they told me it was for EVRI delivery. i took it to the EVRI shop and they ...

Resolved! Im upset

Hi please bear with me im a bit upset orderd some items took ages thing missing from both boxes so tried chat for some help but it says if hard of hearing or visully impaired you have to use a specal email soni askd why no one wouid anser so I kept t...

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Evri lying about Attempting delivery

Over the last 24hrs I've had numerous reports from customers of Evri tracker updating to say delivery has been attempted when this in in fact not true. My guess is that they are having trouble coping with the volume created by the latest amazon sale ...

Partial refund

I bought a 'guitar effect floor pedal' and received it. The item has 2 problems:1) One knob-top of the item is broken, the knob still works but the top is shattered. This was not mentioned in the advert. The seller claims the damage happened in posta...

Pos

Hi dont know if anyone can help with my query! I took my parcel to the posty this morning, only to be told the postage that had been paid was not enough , i said i will pay the extra but she said i couldnt because it was a prepaid label !!!not sure w...

RETURN POSTAGE

Hi, i received the wrong golf club from the seller, who did try and send me a return label which i didnt receive. I sent the club back and requested the £13.60 it cost me to return. The seller said EBAY would not allow them to refund me and told me t...

Resolved! No Tracking Provided for Return ID: 5299874646

Hello,I have a refund deadline of October 7th for this return (Return ID: 5299874646).However, the buyer has not provided any return tracking number in this case. Without a tracking number, there is no proof of shipment, and I have not received the i...

Resolved! motors

just after a bit of advice.i dont sell cars, but decided to sell my own after many years.how much do ebay charge? .the cars only worth about £ 1000 ,maybe not even that.and can you put your phone number in with your ad.i would like people to be able ...

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Offers to buyers

Hi, I’d like to send an offer to a potential buyer but when I go on the item it says it’s not eligible because I’ve already sent an offer to another buyer. I want to send a new offer to a new buyer, is this possible?

Buy it Now

Hi. Even though I definitely select Buy it Now when doing a listing, the option does not appear when it goes live. I have tried numerous times and had to cancel the listing each time. Very frustrating, I have a lot to sell! TIA.

Item sold

Hi all... am I missing something? I sold an item for £17 but only getting £13. ? Just not sure why it's short. The buyer paid the fees .. someone explain please

Seller sold me a fake perfume

I purchased a gissah perfume from the seller , but before I purchased it ... i messaged the seller and asked him to confirm if its authentic and he said yes , so I purchased it. When the order arrived today , I noticed the smell is off and the atomiz...

Resolved! Seller said courier dropped off to geocode so Ebay closed my missing item complaint

I shop a lot on ebay (£1-2k per month) I bought several items from a seller all but one of which arrived As soon as the courier notification message said delivered to 'office desk' I tried to lodge an issue with ebay as our Unit doesnt have an office...

Problems with the delivery company

Hello all, I'm having problems with the delivery company DHL who were meant to collect my parcel at my home address to post on to the buyer. They have let me down two times in a row now with the delivery driver going to the wrong address both times. ...

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Royal tracked 48 parcel due to be delivered on 4th oct but not showing delivery or update

Buyer has opened a case of item not received. Checked tracking on website and it says it has been stuck in Jubilee MC since the 3rd but expect to be delivered on 4th with time slot. No delivery or scan has been made. Tried to check delivery options a...

Verify your business information

I am reaching out because I have been experiencing ongoing difficulties verifying my business information for my eBay shop. The system keeps showing the following message:“The legal entity type (e.g. LLC, Corp, Inc.) on your company document does not...

Adding card issue

Hi can someone help please I can’t defend to edit, delete or add any bank cards after several attempts. It seem it’s an error from eBay’s side as I can do other things. Thanks

Has anyone else had problems receiving items won where the seller is using ebay delivery?

Hi, has anyone else had any problems receiving items purchased where the seller has used ebay delivery? Only I've now received two refunds for two auctions won where royal mail tracking just says we are waiting to receive the package and contacting t...

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Postage

I am trying to complete my listing and have put that buyer pays but when i look at the preview it shows as free postage. I am using the ebay simple delivery method with delivery either by royal mail or evri please help !!!!!

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Resolved! Buyer not collecting -

I sold an item on the 9th September for collection. Had to message the buyer repeatedly requesting their collection plan. Zero reply for 3 days. I kept chasing, they suddenly made the payment (low value £4 item). I repeated questions about their plan...

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Evri delivery

I posted item using Evri. They said they couldn't deliver because of no road access and returned to me but Ebay has the item delivered to buyer. Will I have to pay to post the item to the buyer using different delivery service outside of Ebay as they...

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Lost Items How to claim through Royal Mail?

I have been purchasing postage via Ebay rather than my click and drop account but when items go missing how do you submit a claim? More and more stuff seems to be going missing? Tracking is very slow to update if it does, yet everything now is suppos...

Held payment

Hi all, I shipped an item yesterday 8/10/25 and it got delivered today 9/10/25. The problem I’m having is I didn’t use the prepaid label eBay gave as part of the simple delivery system as I’ve always sorted the shipping out myself via Royal Mail or o...

Is it really Simple delivery?

I’ve had issues with eBay changing my postage over to simple delivery from the startI used Evri courier collection for items over 60 cm in the past, and Royal Mail for standard parcels up to 60cmsince simple delivery there has not been the size optio...

Resolved! Receiving an item that was not as described.

I won 2 items from a seller in 2 separate auctions at a low price which were sent combined post.The seller obviously disapproved of price paid and sent a similar item not sealed in damaged second hand substandard and not original packaging all of whi...

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Buying

Im being asked to verify my age with a credit card but I don't own one what can I do to correct this it's a miter saw

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i got sent an empty bottle

i thought i'd purchased some perfume, the item came but it was an empty bottle. i requested a refund seller closed the case, why wont ebay let me appeal. not other communication

Item isn't on my purchase list

I ordered a part for my motorcycle and it's disappeared, it's not in my purchases, on PayPal it says unknown seller. The money has gone but no way to contact the seller and I need the part for my MOT

Buyer wants to return an item

The buyer wants to return an item 5 days after receiving it, it was sold with numerous clear pictures at a low price they have now put photos of the table on the return saying it is not the same table it clearly is. When I go to challenge the return ...

Item Specifics for Car parts

why doesnt ebay prepopulate and suggest item specifics for the parts and accessories category from the title like it does for other categories ? It seems strange that other categories simply enter a title and ebay suggest all the the item specific fo...

Change active listing to buy it now

Auction listing start £45. Potential buyer asked if I’d take £35. I said £40. This agreed . Tried to change listing to ‘buy it now’ but wouldn’t do it. Ended item and tried relist at £40 ‘buy it now’. Wouldn’t do it - reason = stated that autorelist ...

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Bidding confirmation added VAT

Hi I put a bid in but when my bid was listed it notified me that 20% VAT would be added to my bid and whereas no notification on the original referred that this was subject to VAT !

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Problems with shipping to U.S.A. Advice

I finally was able to speak directly by phone with eBay. They say the problem is on your end in that you have two possible shipping service options listed for the plane. They say you need to do away with the International Courier option (whatever tha...

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Over 18’s verification required FTW 👈

I want to buy a Dewalt power tool that has a blade so eBay asks to verify my age! *bleep* is going on I’ve been a member for 22 years and certainly didn’t start buying and selling when I was born!my full details of payment methods are stored, which b...

Automated message

I was a couple of days late posting an item, posted it today and sent the buyer a message to apologise and tell them the item was posted. I got a message from ebay which read "Your buyer has reached out about their order. Since you used Simple Delive...

Threats and offensive language appeal

A seller didn't like my negative feedback. I feel it was very much warranted. I don't often or easily leave negative feedback. There was no threats. No offensive language. No racial slurrs etc. They just didn't like it and thus reported me to eBay. I...

Returned item

I sent out the wrong items to two buyers. They both received the others order. Both were happy to get the correct figures sent out to them. One went through Ebay, the other returned theirs via Royal Mail.I can easily send the figures to the buyer who...

Sale Cancellation

Hi - I ordered an item and then within 3 hours cancelled the order. The status of the order did not show any shipment and 5 days on is still not showing that shipping is in progress. My cancellation request was declined after 3 days. I messaged the s...

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Order cancelled by eBay

EBay have an issue with a buyer so cancelled their order from me. The item was already sent first class Royal Mail and I can’t stop the delivery. What is the next step as I can’t seem to get past the bot on messages

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Authenticators

Hi there, I’ve already had something go missing once it arrived at the authenticators and never leave and I fear it’s happening again. How do you contact someone to chase it up at the authenticators ?regards

Restricted Account

My account has been randomly “seller restricted”. I asked eBay why this has happened and I was told they are not allowed to tell me. I’ve been selling on eBay for over a year and a half. I posted 2 items via locker at the same time, this was over a w...

Simple delivery courier options

So to post off an item over 60 cm it has to be sent via Evri ( I used to get courier collection for these items ) now I have to select Evri as preferred courier and block Royal Mail ( otherwise buyers can select Royal Mail postage) however when the i...

Are all Ebay decisions made with AI

I recently requested negative feedback removal (the first one I have had). The buyer left negative feedback because he says that he ordered a different item. (an item which I have never offered for sale!)I sent the item that was on the order, there i...

Someone else's parcel

I'm wondering if someone can help please? I went to my pick up point to get my parcel earlier & was handed a parcel that was poorly wrapped with the item showing. There are two labels on the package, one to the original person & one to me. Evri deliv...

Unsure of what to do

Had an email from eBay saying an item I bought doesn’t follow uk safety policy and the item has been removed from market, I bought my son one last month and eBay have sent this email saying it’s u safe, I contacted the seller and they say eBay have m...

Postage Change by eBay on sold item

I sold a sewing pattern a couple of days ago. I've sold similar ones earlier this year so I choose buyer to pay postage of £1.55 via Royal Mail as before. The item cost is only £2.50. When I went to print the label, I will be charged £3.50 postage bu...

Waiting for refund

Hi, I bought a pair of Oska trousers from a seller in Bulgaria several weeks ago. They didn’t fit so I sent them back on 27th August. I didn’t hear anything from the seller, I contacted them with the tracking information and they said the parcel was ...

Account Restriction

Hi, My selling has been restricted on eBay, and I have had a MC011. Ebay has requested proof of purchase receipts for the last 15 clothing items I have listed on the platform....impossible ! I've been selling on eBay for the past 5 years, and have a ...

Returned item not acknowledged

Guys , i ordered a watch which was very nice but too small. I applied to return however the label was not one I could use in the uk. I have contacted seller and returned it to address on label at my own expense . I have messaged seller at every junct...

Quitting eBay selling: After 23 years selling on eBay I have called it a day.

I have been selling on ebay for just over 23 years, never made a ton of money but enjoyed shipping items to people worldwide, the main reason I have quit is because of the intrusive snooping of HMRC. I am not happy that eBay and other sites are compe...

Returning 2 items but only chose 1!

Hello - I can't take a call at work and can't get to live chat with Ebay. Basically bought 2 items, wrong size, went to returns and accidentally chose 1 item to return. Can I change this return to returning both items?

Resolved! I click "Create an alisting" and a blank page opens, preventing me from entering product information

I can't add a new product - the page for entering information is empty. When I click the "add/create listing" button, it opens a white page and doesn't prompt me to enter any product information. Why did I have this problem, and this will be the firs...

Collection code being withheld

I sell heavy items collection only and arrange for the item to be shipped by van to their house at their cost. With this sale the buyer paid and I received the money from eBay. The van collected the item and it is "in transit". I sent the buyer a vid...

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eBay is the biggest Western marketplace for fake/counterfeit goods and it is ignored.

I'm sick of trying to make a living on eBay with genuine items only to be massively undercut by the amount of fake items on here. So I no longer bother. Even dumping grounds like Temu, Shein, Alibaba and AliExpress can't use brand names anymore, but ...

Resolved! Item Bought

Before you log an item as not as described, do you have to receive it first?(or not as the case may be)I bought an item not as described found out and wanted refund straight after bought, but in messages the buyer wont refund which is strange. Is mor...

Evri postage

I dropped off 2 parcels at evri and only one had been delivered and the lost one never even says it been dropped off how to I stand with complaint

Item arrives after a refund was received

Tracking always said the item was received but nothing else was added. 16 days later a refund email was received following an eBay case ID. after a further 11 days the item was delivered but the tracking code was no longer accepted by the courier. Si...

Payment

I cancelled an order (as buyer never contacted me) and then re-sold it later through e-bay, but I have been charged twice for the selling fee costs. Can (and how) do i get the 1st one cancelled? The automated chatbot is useless for advice. Cheers, St...

provide company documentatio

Hi I'm having issues with submitting my company documentation, It keeps being rejected and I'm being told to fix details. The company has one director and a secretary. However it only allows a director and stakeholder. Has anyone else had this issue?...

Shipping not combing

A buyer has won 33 items (comic books) when they try to pay they will be charged all the postage added together not 1 reduced cost, I have tried lots of things with no luck and I don't seem to be able to send an invoice with reduced shipping costs.

Missing order

Good evening. I ordered some kind of model kit and someone sand it for me old book. What I can do about this? I try to contact person but no response. Thank you

Shipping from USA to UK

Hi,there is an item I want from the USA but the seller does not ship to the UK. The seller has told me to contact Ebay Global Shipping but I can't see either how to do this or how it helps?

VAT

Has anyone else faced harassment from a buyer over VAT misunderstanding?I had a buyer accuse me of being “not a real business” because I’m not VAT registered (even though I’m under the legal £90k threshold).How did you deal with this kind of behaviou...

Sae of catapults and ammunition being used to kill wildlife, damage property and harm pets

Can I ask how we get ebay to ban the listing of catapults/slingshots and ball bearing ammunition as the BBC news had a feature this morning about wildlife being killed. There ae literally hundreds of catapults, Gypsy catapults, Hunting catapults and ...

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Change language on all eBay communications

A couple of decades ago, when I opened my eBay account, I lived in the Netherlands.I don't live there since over 15 years ago, and I still receive all the email notifications from eBay (orders, dispatches, etc) in Dutch.I find no way in my settings t...

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Website issues as of today

The issue previously reported by many customers - and subsequently fixed by eBay - has returned. So as of today, I am again no longer able to scroll through listing pictures, or expand the drop-down filter menu, or enlarge listing photos. Ebay: pleas...

Purchased item delivery miss sold

Hi all, the item I purchased specifically because of the delivery date. But after it has been ordered, there is now a note that the seller is on holiday for 3 weeks. The item I purchased I wanted asap as per the delivery timeline and will now be too ...

ebay Balance

I have sold an item and it says the monet was transferred to my ebay balance on 3rd October but it hasn't, it is still in Pending. Why?

Difficulty completing a sale

I have sold an item to a buyer in the Channel Islands. EBay have told him when trying to pay that I do not post to there. C.I. is definitely not one of my excluded locations and have posted to there previously. Spoke to eBay who confirmed aok at my e...

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  • 11 replies
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Resolved! Account blocked .

This was due to a change of telephone number. On leaving feed back after speaking to an agent, I was sent a code number to enter which would unblock my account. Unfortunately, due to stress and fatigue after dealing with agent, I did not manage to en...

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  • 2 replies
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Unpaid Refund

I purchased a car part and the wrong part was delivered.The sellers return label was insufficient for the weight of the package to be returned.I paid for the return in the hope of claiming the cost back. The seller confirmed receipt of the car part o...

returning a counterfeit product after I have part used one of the items (oral b heads)

I purchased 8 oral b heads new in packaging. I started to use one of the heads and then realised it felt wierd, vibrated more than usual. I then checked the packing and head and realised their were tell tale signs it was fake, bad printing on packagi...

Late postage or delivery performance issue

Hi eBay community, I have a bit of an issue with the account performance showing a late drop off which isn't accurate, I have the postage proof saying differently. I have asked eBay Ai I assuming to review this issue but because there is no section t...

Faulty Fridge Freezer

Hi, I purchased a fridge freezer second hand and collected it myself. after a few weeks of renovation work I managed to get it switched on to test. The freezer is working. But the fridge is not. I then called technical services. And I'm told that it ...

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Pornography showing up in my suggestions reported twice and it wasnt removed now on my home page

I was searching for sewing items and suddenly tons of pornographic images appeared as suggested. I do not know why. No one else has access to this account. I decided to report one of the disgusting images and Ebay came back and said its not against t...

Returning to ebay .

Hi listed an item to get back into selling. Accepted offer but buyer did not receive notification. Eventually sorted this but then notification about payment complication. Is this something I sort my end? If and when sorted - how do I get full addres...

Help with cancelling/Refunding an item

I recently bought an item on eBay. A day or so later, I requested to cancel the order, because I changed my mind. The request was denied due to the seller “dispatching” the item a couple of days later (although im unsure what stage of dispatch it got...

my account

Hi please can you give me some advise. i had a tiscali email well i tried to get into it but it had an email address that would not let me in, when it says it would send a link to email to get me back in it was the email i could not use anymore so i ...

Returns

Hello,I'm selling my work van and on the listing i'm not given an option to turn off a returns policy. I don't want to accept returns.I have had to list the van with a returns policy of 14 days.Any ideas how to turn it off?Thanks,John

generate reports

hi im trying to print off my yearly earning for self assesment. however on the report it only shows my ebay fees, it does not include the postage. any know how i can get this as dont fancy going all the way through working out postage costs ( all lab...

Item says been collected

Hi Iv went to collect my item it says it has been collected but hasn’t been by me the delivery company was Evri and can’t see a help option in eBay as I can’t say item hasn’t been received as it says it has

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9.99 Monthly charge on my card.

I am not a frequent user of eBay. I do not have any known subscriptions or outstanding payments. it has never occurred to me, but for months I have been charged £9.99 every 2nd of the month. For the love of god I cannot figure out what it is and for ...

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Feedback

Hey all I have recently closed and item that I sold I now what to leave feedback on buyer can you reopen closed items. I’m so annoyed buyer is claiming item is faulty it was 4 months old in fully working order he’s had it 4 days and I feel he’s decid...

Resolved! Refund

I recently received an item I purchased, but unfortunately, it appears to be counterfeit. I was under the impression that I was buying a genuine product, so I’m very disappointed. I would like to request a full refund for the item as I did not receiv...

Vat

I’ve paid for an item from a seller who displays a vat number. I have asked for a vat receipt as my business has paid for the item but they are saying they don’t need to provide a vat receipt

Wrong tracking

Hi everyone I recently sent a parcel out when I went to the post office and had to up the postage and now I can’t change the tracking number eBay auto filled when the post office scanned the qr code that’s when they realised it wasn’t the appropriate...

Ebay issued a refund from my bank acct

hello,I am a private seller who mistakenly posted a wrong colour item to a buyer. When the returned the wrong colour, we sent them the right one which was confirmed as received.However, I now note ebay has issued a refund through my bank to the custo...

Help with possible scam please

I can't find a place to report a possible fraud, so am using this forum. I was rung today by someone saying they were from eBay and someone was trying to buy something for £700 on my account. There was something odd about the conversation, and the nu...

Scams

How do you get eBay to take notice of an obvious scam when you find it? A motorhome is on sale on auto trader under a different trader for twice as much The eBay vehicle clearly is too good to be true, so I done my research and the vehicle is in Leed...

Signinig into Ebay

Hi.... why is it I get different areas of the UK when signing into Ebay....... I am in Lincolnshire but recent areas could be.... Norfolk.... Crawley...... but it is me signing in as I keep paper records of time and date for my records.... but Ebay s...

Resolved! Insurance to Global Shipping Program Warehouse

My item has sold for £100 and will be sent via GSP. How do I insure it for the UK leg of the journey?I have read on eBay that the UK part is for me to insure, when it reaches GSP it’s then covered. The Post Office cannot add two tracking labels to th...

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Scam emails or scam eBay ?

Having received an email offer for a £50 coupon if I spend £10+ on a live event (which I have done ) to then contact eBay on the phone who tell me the emails not from them and it’s a scam. But the thing is I also have it in my notifications from eBay...

For the last few days I can no longer reply to any feedback left to me from my buyers

For the last few days I can no longer reply to any feedback left to me from my buyers, I just get an egg timer. I have no idea how to report the bug back to eBay. I've tried several times using different computers but no luck at all. I can however le...

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Asking eBay to help me get in touch with other buyers defrauded by the same rogue seller

In the last month, I have been scammed by the same seller 3 times. Scams which do not just go against eBay policies, but actually violate UK contractual law (Barry v Davies [2000] 1 WLR 1962). Each time I contacted eBay to complain and each time eBay...

Part refund

I have been asked by a buyer to give a refund because he said the item was damaged and not the same as advertised, he has since returned the items( Xbox games ) and none of them are damaged and the discs are as in the photo on the listing, how do I g...

Spending Balance...where?

HelloI returned some jeans and was refunded. £5.01 to my bank and spending balance £24.99 dated yesterday. I have looked in where I thought the £24.99 to be in SELLING and PAYMENTS but the balance is empty. I have not spent this so where will it be?!...

Multiple purchases

As a seller, we used to have the option to create an invoice for a buyer who purchases multiple items which included item prices and any postage discounts applicable. I have not seen this option for a while now which means my buyers have to pay full ...

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