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Seller News: August 2025

Get the latest updates for stronger protections and smoother selling.

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Item that arrived not as described e bay shut my returns case down within 24 hrs without a chance to

I purchased an item that was described as XXL then it was described as a Med fit so the price was reduced on receipt of the item it was a small slim fit it certainly wasn't an adult Med i was told they didn't accept returns i asked Ebay to step in an...

Withdraw Button Greyed out and won't work

After waiting 2 weeks for "eBay security" checks when adding my bank account details after selling my bike. I now can't even withdraw my funds. I've look through videos forums and everything. I've cleared my safari cache, there isn't a possibility to...

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Dhl postage

Hello.So I've sold a kayak on here, preferred collection only. But Ebay offered a dhl option. It's now been sold, but its to big for dhl delivery. How can I change the delivery option to cancel the delivery collection and mark that the buyer is picki...

Scammed

Subject: Request for Refund – Faulty and Misrepresented AirPods Dear {Customer Support], I am writing to formally raise a complaint regarding the AirPods I recently purchased from you. Unfortunately, I am extremely dissatisfied with the product for t...

Signing In

I can sign in to my account using the mobile app on iPhone 14 Pro Max but can’t sign in to Payments, Face ID is confirmed the text received but after entering and submitting it returns to the face ID

Searching

What do you guys think of the fact that ‘back to search results’ feature (a simple easy click) has been removed from e-bay which helped tremendously and so simple to use.

I keep getting you have no active items but I do. Does anyone know what is going on.

I keep getting the message you have no active items but I do. This message comes up every time I go into eBay. I refresh the page and it goes away only to come back the next time I go into eBay. Does this mean no one can see my listings. This would e...

What has happened to eBay?

I have been selling on the site for many years now, mostly without problems, but now "simple delivery" has arrived and I am getting grief. A listing that I have had for some time and successfully made sales with had a purchase last week. It is a 9kg ...

Cannot list items as charity

Hi everyone! I was trying to list an item and donate the fee to a charity and when I try to submit my listing says that my account is still in verification and I submitted all the documents requested as proof that we are a charity a week ago

Change of personal details

I have changed my name following marriage. I have changed this in my account but when Ebay produces invoice to send to a buyer, it still says my old name. I can't find out how to contact someone to ask about this. The automatic chatbot doesn't unders...

Item marked as paid but bank declined

I paid for an item accidentally with a card that I had recently got a replacement for. The status in eBay now says paid but my bank says payment was declined because I used the wrong card. How can I try and pay again now the item is in a Paid state?

Variations

Hi, I hope you guys can help. I'm trying to create a listing with variations. I seem to have sorted it but when the customer selects they want a letterbox in the door I'm selling, I need the price to increase by £10. I have added "letterbox" to the v...

making offer

Trying to make an offer on a pair of boots , i enter offer amount but then there is no way of completing offer any further

Incorrect VAT being charged by ebay

Hi,This is something that has bugged me for a while now. I have spoken to several people on the chat help about it but it doesn't seem to be filtering back to anyone that can do something about it. Ebay automatically adds 20% VAT onto purchases impor...

Need to follow up an issue with eBay, but the contact chat is greyed out, how do I contact Ebay?

eBay somehow managed to change the postage option from a large item to a small item when the 'simple delivery' system was introduced. I chatted with eBay and the fault was recognised, and they agreed that I could pay the actual postage and they'd ref...

Resolved! Returning 2 Items to One Seller

Hi there, I would like to return two small items to one seller (when I originally bought the items they came together in the same parcel). When trying to return them it seems I have to do them individually which means double the postage (£7!). Is the...

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sending potential buyers offers

Over the last * 9 months ive probaly sent offers to at least 300 potential buyersgenerally beetween 15 % and 20 % reductionsome of them with multiple " watchersnothing ever comes from theses Does it work for you or is it just me

Post

I’ve booked a parcel for collection by the postman twice now and the postman just isn’t picking the package up. Does anyone know how I can resolve this?

Buyer has reported to me item was missing from parcel when received, how do I deal with this?

Hi,First time a buyer has reported a item was missing/stolen from the parcel I sent to themI got proof of me packaging the item in a sealed envelope and proof of sending it in the post office (receiept)The buyer messaged me stating it was missing fro...

Tyres not as advertised

Bought 2 part worn tyres prior to buying a swt of 4 new tyres in a few months. The 2 tyres the seller stated had been pressure tested etc and the pictures showed the condition to be relatively good. On arrival I paid to have them fitted to the rims, ...

Policy violation

My listing, a WW1 shell casing has been removed for a policy violation.Why then, are there several identical items being traded. I used the "sell one like this" function for a recently sold ammost identical item to assist with my listing.Many thanks

Refund

I purchased a set of dining chairs around four years ago and now I’ve received a notification from eBay that the product has been recalled for a fire risk.am I eligible for a full refund from the seller.

Buyer wanting refund

I recently sold a LEGO minifigure that stated in the description it does not come with the original cape, it was stated clearly and shown in the pictures. This person is now asking for a refund and for him to return the item to me after having it for...

Watch not working

I brought a watch that the seller said just needed a new battery as in the loft for ten years, I asked was it working when stored and was told yes, I have put the watch into a jewellers to see if it is that , unfortunately didn’t seem to be the case,...

Verification on account

Hi, has anyone else having trouble with the verification process? I have now up loaded the required ID told it was a success and then a few hours later same request again? I have repeated the process and spoke with an agent and done what they asked w...

faulty phone

i bought a cheap phone for my daughter which was a Apple iPhone 5S 32GB Unlocked Silver Boxed Matching Serial Numbersin total including postage it came to £21.45the phone didnt work and after trying to recharge it for 24hours, it still hadnt charged....

Evri lost my parcel and eBay refunded buyer from sale proceeds I am out of pocket

Evri lost my parcel I dropped off at a shop. I gave the buyer tracking details etc updated and parcel hasn't moved. Buyer selected shipping tracked delivery. I asked eBay to step in and resolve for us both. But eBay only resolved for buyer. eBay refu...

Need help regarding temporary restiction

I need some help regarding this massage please ... I try everything but failed..."We wanted to let you know that you have been temporarily restricted from selling and buying on eBay because of concerns about your seller account. This must be frustrat...

Business sellers fees

Hello everyone. I Have just created a Business account as I am going to be selling from a online shop which is currently under construction so in the meantime, and to run alongside the online shop when it is live I hope to start selling on here. I ha...

Returned item no refund.

I have sent a item back using registered delivery.seller has acknowledged receipt of item no refund given.It has now been 2 weeks and they are not responding to my messages.

Report Fraudulent Buyer

Report Fraudulent Buyer – Username Change from Dear eBay users, I am writing to report a serious case of abuse and fraud involving the buyer who previously went by the username and has now changed it to This individual is clearly using eBay to scam s...

Age restriction

Can anyone tell me if there's another way of purchasing age restricted items if I don't have a credit card? I know i could use someone else's card .. but I've been a member for years now

False description of shoes

Watch out for this seller, they are selling shoes with the Title Loake, Trickers, Church and shoe trees with the same title when they are clearly Clarkes. They obviously don't have a clue what they are doing, but it's very mis-leading.

New seller having trouble adding a bank account

Hello, I am a new seller but long term buyer, I have taken over my account from my husband, and have changed my settings to my name , but when I try to input my bank details the account holder is greyed out , but shows my husbands initial, and I cann...

Item not displaying/searchable

I have two accounts. I listed a BIN item on Friday, it didn't show on searches, or by searching on 'Sellers other items'. After 24 hours I ended it and relisted it again on my second account. Same again... after 24 hours it shows as 'live', but doesn...

Return

Hi I ordered a bunch of Pokémon cards. after receiving found out they were fake and counterfeit. asked seller for return although listing was already gone because of policy violation. anyways still got return accepted on 9th September but in few hour...

Resolved! Item not as described but can't return

Hi,I ordered a puzzle, but it arriving smelling strongly of damp. Because my mum is immunosuppressed, I had to immediately bin the item. I tried talking to the seller, but they were uncooperative. Is it possible I can still get a refund? I can't retu...

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Return Tracking hasn’t updated

I have bought a faulty item and was issued a label by the seller to return the item using parcel force. I took the parcel to post office and dispatched it and have a receipt.However on eBay it still hasn’t updated that it has been dispatched and it’s...

broken items

i have recived broken lids to my soup bowls i just recived i have message seller requsting new lids how long do they have to reply ?

Retro snap-on tools LED sign

Hi, so I sold my NEW snap on LED sign I'd the buyer recived it yesterday, how ever he messaged me saying one of the letters is coming away. Now before I packed it up after testing and taking g pics of it I checked to make sure everything was ok, he l...

Sellin

Please can anyone give me an advice my TV was put on eBay and all information about it was displayed and it was won . A few minutes later the winner text me back ask me to pay them their money in full they were no longer interested and I asked what w...

VAT on eBay invoices not correct.

I have an UK VAT registration number and charge vat at 20% on all goods sold, it's at this point I should add "where applicable". I recently bought some dried herbs at auction in order to sell on the eBay; as per HMRC rules in VAT Notice 701/38 the h...

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Resolved! Combine postage after buyer paid

Hi I have orders that have been paid for as separate transactions. I have sent as one package using one of the prepaid postage labels. How do I mark the others in same order as dispatched? Thank you

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Listing limit I do not understand why I am being penalizespd. Selling regularly, no complaints, do n

I cannot find Royal Mail to use for delivering parcels. I do not want to have to use labels. I do not want Evri, Royal Mail with labels . I do not want Simple Delivery. Just plain Royal Mail 2nd Class. Where has it gone? Why am I being coerced into c...

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Post office advising label already used

When accepting multiple offers from the same buyer you can't combine postage with Simple Delivery. Buyers so far have been okay with this so no problem there. Problem comes when I take it to the post office and after scanning the first item the next ...

Ebay FVF charges for Business sellers

Hi, I have recently started selling on ebay and registered as a business seller. The FVF fee I am paying per sale takes all my profit margin and I have to sell nearly cost to cost. I have read on the list that the fee to be charged for my category is...

EBay and EBay commerce U.K. Ltd

Hi, I bought an item from EBay Commerce U.K. Ltd. It has the wrong email address for me so I can’t find my order. ( I can only see it on Pay pal, and the order hasn’t been dispatched). I trying to establish if EBay or Ebay commerce U.K. Ltd are the s...

Buyer won multiple auctions and paid for all in 1 transaction but "simple delivery" has not combined

A buyer recently one 7 auctions all on the same day and paid for them in a single transaction once they'd one the final auction. They were all sold with "simple delivery" so according to ebay they should have automatically been combined under one pos...

Not right payment

I’ve just completed 2 sales , one worth £30 , other worth £40, both promoted and it said funds will be in my account by Saturday 13th September , however in my payments on the 13th , there is only £10.41 . Any reason why?

Incorrect payment

I sold an item which was listed on simple delivery but somehow it defaulted to Evri even though my choice is RM only. EBay would only give me an Evri label. I didn’t select it I just bought a label from RM and posted. The problem is EBAY have still k...

Bidding

I was highest bidder and watched auction ending and suddenly there’s a higher bid I definitely don’t agree

Deliver item myself

Hi, I just sold an item with postal delivery paid for by me. I notice the buyer lives near me and it would be easier to deliver it myself. Don’t see anyway to chance the delivery method and worried that, if I deliver it, there will be no proof it was...

A new device is using your account

The last four consecutive times I've logged onto ebay I've received an email that a new device has logged into my account. The email tells me the location of the login was a hundred miles away and the user was using Apple OSX and a marginally older v...

Not getting money

I gave the person virtual game items but she isn’t saying that she recieved them when she did here’s proof  so now I can’t get my money or the in game items so I have been scammed please help

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Return reason

I've had 2 return requests for items bought with simple delivery, I've tried finding the reason as to why the return has been processed as I've checked with evri and everything has gone perfect, I've messaged the seller but getting no answer. Is ther...

cancelling sent offers

I have an item on e bay which initially had a "buy it now" option, and I have since sent offers to "potentially"interested parties. There has been no response from these offers, which are still "in force" for another day and a half. However, I have t...

Faulty item, return window closed.

Hello, I bought an induction hob end of July and used it once. I've just gone to use it again and it's making a horrible rattling noise and smells of smoke. I've emailed the seller. It does say in the listing that it has a 2 year warranty. I tried to...

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Resolved! Refund before I can check a return

I’ve just received an item back from a buyer, but I’m out of the country until after the refund window closes. This means I can’t check the item is returned complete and working before I have to pay them. I just get an eternal loop with eBay when I t...

Promoting items

It just cost me £1.20 on a £9.99 item this promote your listing was done by mistake and ending the item then relisting did not give me the option to cancel the promote you item why is this, as promote your item comes up every time you relist an item ...

return problem

Hello, the item I received was obviously damaged. However, I accidentally uploaded private pictures when I was uploading images, so I withdrew the return. What should I do now? Do I have to accept the faulty item?

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你好，我有退货需求

你好，我提交了一个退货申请，但是我上传了错误的图片，所以我们点击了取消。可是取消后，我就无法再提交退货了，这应该怎么办？请帮助我，谢谢

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scheduling a listing

when i'm trying schedule a listing the time clock in the minutes section will only allow me to list an item every 15 minutes i.e 18.00 18.15 18.30 18.45 how can i change this, so that i can list every minute

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tall chair for return

please help wife passed away please can you pick up this parcel the large chair for me from home for refund i will pay any extra thank you kindly

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Cancellation of order

Hi guys I’m in need of urgent help I’ve cancelled and order and the buyer I bought of isn’t getting back in contact with me and isn’t approving my cancellation how can I contact eBay to get my cancellation

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  • 216 Views
  • 11 replies
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Payout

I am member from 15 years and never was so unhappy with ebay. Is getting worse and worse. A month ago I sold item, I sent payout to account. After 3 days I realised that ebay payout to my old bank account which one I am not using from 4 years, even o...

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  • 224 Views
  • 6 replies
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Bank account details request

I had to pay extra delivery on an item (the seller put the wrong postage on it) I asked if they would refund the additional they said they would but said they couldn't do it through PayPal as they don't have it and would need my bank details to do it...

Company pretending to be in Ilford but is in China

Absolutely sick of these Chinese companies on eBay. I ordered a funnel with glexi neck . Needed it urgently . Ordered it as it said company was in Ilford . 5 days later I looked tracking still in transit coming from flaming China . I avoid Chinese co...

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How can one list a draft?

I am trying to list a draft, which I originally created with "Sell one like this" and then - over a few days - changed to adapt to a slightly different item. Now ebay creates confusion with the following nonsense message : "You can't relist this, bec...

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Send invoice to customer

HiThere is page showing how to send invoices to customers in seller hub https://www.ebay.co.uk/help/selling/getting-paid/sending-invoices-buyers?id=4139 How can I send invoice to customer after payment completed. I have no products in "Awaiting payme...

eBay balance unavailable for payments

Have a positive eBay balance and this is being offered as a payment method to purchase items but when I try to use it I keep getting a message that says "Your payment didn't go through. choose another payment method" Why can't I use my healthy eBay b...

eBay motors

Hello I need urgent help regarding a vehicle purchased from a private shower that is advertised and dangerous. I have rejected the goods I’ve tried to speak to the seller tells me that it is bought as seen. I’ve tried repeatedly to speak to eBay cust...

Postage

Hi All I have a parcel to send but I have got the weight incorrect and I can not send it, post office told me it’s a medium parcel and I have done it as small. EBay assistant was no help and I tried to message seller but eBay would not allow it. Buye...

American buyer unable to buy my item

Ebay are not shipping to USA via GSPMy american buyer is unable to buy my itemI contacted ebay customer support who advised I change the postage on my listing and send via Royal mailTo complete the Royal mail pages to see what the cost (including tar...

Selling

Good morning I’ve sold. Car on eBay and payment method was set as cash on collection buyer wants to pay through eBay how do I change payment method when car is already sold

Viewing an item for sale

A buyer would like to view the item I have for sale before purchase. When I try to do it on the app it won’t allow me to send my address details How can I send my address details to him

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payments !

right i have no card because it was stolen i cant enter a new card because i haven't got one yet !!you have my bank account details AND my pay pal account , stop being silly and release my funds into either one of those !!!

Pressured into changing review

I purchased a product that seemed to be completely genuine, in its original, sealed packaging, but found that there was a defective part after testing the product. I left feedback that was neither negative, nor positive about my experience. The selle...

Resolved! Lost parcel decision

I wonder if someone can help, 4 weeks ago I bidded and won an item. All paid, the tracking company is ervi. After 2 weeks no parcel had came so I look on the tracking and see that it has been delayed due to damaged parcel. I contacted the seller and ...

Simple delivery

I sold an item using simple delivery. The seller requested a return but because of simple delivery protection eBay handled it they refunded the buyer and I kept the money too. But how do I find out the reason for return? As it doesn’t give me a reaso...

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Return

Hi , The postage label I have been sent is incorrect. I’ve tried contacting the seller and explaining this . They don’t seem to understand. I’m returning the item as it has missing parts . Kind regards

Listing fees account lock

I have a lock on my account for 'overdue listing fees' but I haven't sold anything in the last 12 months and Ebay won't show me what these fees relate to. My account is locked and can't make any purchases. Anyone else had this issue and how do you re...

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return rules

Hi to every one i recently sold a mobile phone as spares or repair (z flip fold )listed as not working with no return accepted , in the description i mentioned in the best way the problems and also metioned that the screen was not damaged as been use...

Simple Delivery

Simple Delivery only offers me Royal Mail, Evri & DHL as options. Other cheaper nationwide tracked couriers are available in my area, Yodel for instance. Is there any way to get these extra couriers added to my choices? And yes I have already tried t...

Sold one item and will be the last

Sold one item and will be the last, I had enough selling on ebay. Is their any point selling on ebay if it not free. ebay take to much selling fees including promoted listing, for themselves and leave sellers making no profit or money after deduction...

I was lied to by the seller

Hello, I'm asking you to consider my problem with one of the sellers. On July 4th, I purchased a SanDisk microSD card that didn't work. I wanted to return the item, but after contacting the seller, who suggested sending a new one and not returning it...

Tumble dryer

I bought a reconditioned tumble dryer in April from a local seller on ebay. It has started making a strange noise and I have tried 3 ways of contacting them to see if it needs repairing but I have had no reply. What is the best way to sort this out?

Remove VAT from my listings.

Hi All.I have an ebay shop which is no longer VAT registered, I did remove VAT from the listings a while ago, but did notice that a few of the listings I have put on recently have the VAT rate of 20% on them.Unfortunately I cannot remember what I did...

Simple Delivery

When I revise or list a new item the simple delivery option is not working it seems it's gone back to the old option. If so it's annoying without telling people I revised all my listings to the simple delivery option which takes time to do. Have eBay...

Ebay malfunctioning today

Hi all, I've had serious trouble making purchases on eBay this past few days, I get to check out page but won't go further. Hi have plenty of necessary funds in account etc and no holds on my account.Also was trying to purchase postage labels today b...

is a scammer

Recently had a successful dispute with this seller which I had to do via my bank as eBay proved useless favouring the seller and refusing to hear me out as a buyer So I bought the Samsung galaxy fold 7 on July 25th for £1470 in hindsight yes when som...

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False notifications

I’ve received a notification from eBay saying someone had made an offer on something I’m selling, so I click on the offer to accept it and gives me the email of the person but says no offer has been made and no other prompts to further it. Any ideas ...

Trying to leave feedback

I went to leave a seller some feedback and the page went to "review product".I want to leave the seller feedback not the product.Is this the new normal?Is Ebay trying to stop us leaving sellers feedback for fear it may be negative?All seems very odd ...

Resolved! REFUND ISSUED TO THE WRONG CARD

Hi, I paid for an item on the bank card I had at the time. The card was subsequently stopped because it had been hacked and I now have a new card. The problem is that when I requested a refund it was automatically issued to the stopped card. How can ...

Buyer Bought wrong size Jacket, request Return. I don’t accept. EBay Step in. They try to blame me!

The Buyer from Brazil has bought a jacket from me through GSP. After I've dispatched The item, l've received a message from buyer saying that he thought he bought different size, because apparently the size "XS" mentioned in the title has been transl...

Simple Delivery not used

I listed an item and ebay applied its Simple Delivery for me without asking.On selling the item, I packaged it up, weighed it and measured the size, and it is heavier than the 2 kg they estimated, and the box size is larger.The original service they ...

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September 2025 Simple Pay

Before when I've gone to select postage its automatically simple pay then I chose the sizing, but for some reason it's gone back to manually picking postage service, no simple pay in sight.... and it's not just a couple of items it's all of them? any...

Ebay Customer Care

Just spoken with Ebay 'Customer Care' re low sales in the last 6 months, following 20+ years on this site selling. When I asked why I should remain with Ebay, not close my shop, increasing my Ad rate, or paying more out of meagre profits to actually ...

How to courier

I am new seller from Sri Lanka . I don't known how to sent my Products to eBay can anyone tell me how to get connected with eBay and which way is suitable to sent my products.

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temporarily restricted

Please get in touch as soon as you can by going to the Help & Contact page below and selecting Contact Us. We’ll just need to ask you a few questions to verify your account so you can get back up and running again. If we don’t hear from you within 30...

simple delivery seems to have vanished

Doing a little listing today12th September - simple delivery is not showing, and I have had to enter weight/size/courier and price of postage on the listings; you just get used to something new and start appreciating it, then it vanishes - what's goi...

Parcel returned after refund

I sent a Philips razor back for refund 8 August I got notification it was received and got my refund in full the today I got parcel of postman and he said returned due to none delivery so what do I do with it now and is there a contact number for eBa...

Returns label expired

A buyer wanted to return an item I accepted the return and generated the returns label for themI immediately refunded them, probably should have waited until I received the item back.The returns label has now expired, buyer cannot return it and the c...

Transfer funds to bank account

I've been trying repeatedly to get my account balance transferred to my bank account. Nothing seems to work although I've registered my bank account. Can anyone advise please

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Ebay sells to the 2nd highest bid

EBAY WILL SELL TO THE 2ND HIGHEST BIDDER IF YOU DON’T FOLLOW BIDDING RECOMMENDATIONS !!!I.EANY ITEM OVER £3000 & IF YOU INTEND TO BID IN THE LAST SECONDSENSURE YOUR BID IS AT LEAST RAISED BY £100 OR THEY SELL TO THE 2ND HIGHEST BIDDER & REFUSE TO ALL...

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