Buyer has returned PC and trashed it

[homeaestheticsbyv]

Hi,

I had a buyer return my PC which was in good condition when he got it. He even sent photos of it in good condition to me. I just got the return and it's completely broken/destroyed. He's pulled out parts of the computer, broken the little chips on the parts and trashed the PC. I cannot sell this anymore. And the only option I have is to refund him in full? What can I do....? Please could someone help me, it's my first "bad" encounter on eBay, I've sold multiple things on here, with always good reviews...

[*vyolla*]

If the refund hasn't been made yet, there should be a "Report a problem" link in your return case, use that to report that you've received a damaged item back. I believe that you can add a photo.

Once you've done that I'd also contact eBay and go over this with them. I’ve found that the easiest route to contact eBay Customer Services is via the link below, you can select to talk with them via live chat or request a call back:

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid