simple delivery

[mat.123456]

Hi

I have sold an item with simple delivery postage, the item has arrived damaged. Who is responsible for the damage with simple delivery 

[**peaseblossom**]

eBay is.   Ask the buyer to open a case using the reason "Arrived damaged".   Then ebay should issue the refund and you keep the payment.

[mat.123456]

Thanks. They are already asking to return the item for a refund will they
still be able to claim it's damaged

[jckl1957]

What has the buyer done so far?

They need to open a case and use the reason 'damaged in transit' otherwise Ebay will not deal with it.

They will not need to return the item to get a full refund but they do have to start a return with that very specific 'damaged in transit' reason.

[john1297576]

Have they opened a return case, as they only get one chance, and if they do not use the reason, damaged in transit, you will be the one refunding, not ebay.

[mat.123456]

Yep that's exactly what they have done. They have also asked if I will do a
partial refund instead of a return, which I am thinking is probably better
than getting a damaged item back. I will await the eBay rep coming back to
me.
All this for a £20 item.
Thanks Mat