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Seller News: June 2025

Keep your sales momentum strong this summer with our latest updates.

Weekly Chat with the eBay Community Team

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Experienced eBay sellers and buyers, helping other users with all things eBay.

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Paying money to the seller

I bought a bodysuit , but it wasn’t delivered at the time. Later, my money was refunded—but now the package has arrived. I want to pay the seller, but they are not responding to any of my messages. What should I do? Please advise.

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Payment on pending

I sold my item last week, and it was delivered. eBay informed me that I would receive payment on June 30, 2025, but I haven't received it yet. Usually, eBay payments arrive early in the morning. Do you have any idea why the payment hasn't been receiv...

Selling

When I sell something for 99p with free postage when sold eBay take 44p in fees and then I pay for postage at 87p makes me at a loss how do I solve this

seller protection

I am a private seller so should have seller protection but why are e bay not helping under seller protection,i sold a 23 year old cd player listed as having a few marks please ask questions befor buying ,the cd player fully works and the remote with ...

Postage paid twice?

I sold an item and buyer paid the postage. On waiting for ebay payment for another item, the original postage has been deducted from that sale. Surely that means we both have now paid the Yodel sum of £5.88? I am a little baffled. Cut off by customer...

Benefits of business account?

Hello, I rather stupidity went from a personal account to a business account last week and it is the worst thing I done. The fees are crippling. I do large items so postage is sometimes as much as £150 and eBay taking a cut off this aswell. With arou...

Postage

Hey guys, only new to this but can someone explain,when a buyer is paying for postage,they pay straight away, then i also get charged for the label? It looks like I'm being charged along with the buyer but I'm not seeing it payed back when money clea...

AUTOMATIC RELISTING HAS STOPPED

EBay have now removed the automatic relisting of unsold items - no warning or advising just went ahead and did it , I think they could have informed its members on such an important decision - as now the monthly free listings will soon get used up an...

Fees

Can anyone please advise. I’ve had to change to a business account and the seller fees are taking away the little profit I make. (I’m a very small business)if I open an ebay shop will the seller fees be as high? I think they’re about 14% at the minut...

Final fee for business seller

Hey all, for some reason my fees for business seller are almost 20%. I have a seller level of below standard if it is evaluated today but my current seller level is above standard. And it should only be 16% if its below standard anyway. And that's be...

Unexpected Customs Charges - beware!

I would like to draw attention to the fact that imported goods may be charged customs duty in order for the item to be deliverd in the UK. I think ebay should highlight items which may incur extra charges . Maybe I am being naive, but things may not ...

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Fees

Disgusted, I sold an item for over seven hundred pounds and previously tapped promote listing I have had one hundred and fifty pounds taken for ad fee. The amount of these charges are made clear when you hit the button.Needless to say I’m disgusted a...

Accepted a return out of goodwill despite no refunds, does ebay refund original postage label to me?

Accepted a return out of goodwill despite no refunds, does ebay refund original postage label to me? It was a polite request due to a non fitting item but I've seen the refund amount is the entire amount minus the buyer protection fee. As I've alread...

Need help with and appeal

I posted a phone to customer, her address was wrong and i posted special delivery with proof of posting. Customer received and i did not get paid, ebay guided me through changing tracking, buyer stated did not recognise transaction. Ebay have agreed ...

VAT

Purchased an item of clothing for £123, excluding £11 delivery fee. Yet being charged VAT. Postage is Lithuania to UK. From what I am aware VAT is applicable over 135, of which the item is not. Please help

Simiple Delivery, dumb af!

I contacted eBay a few times ever since SD was introduced. There was a time that sellers can select a customerised delivery option. I sold an item today and my buyer wished to pay extra fees for RM's Special Delivery, and I realised other delivery me...

Simple delivery?

Someone help me out here please. I sell alot of skateboard decks with box dimensions of over one meter in length. These parcels cost me £14.15 for a parcelforce 24 hour delivery service. Simple delivery lists no postage dimensions of that size and th...

Tracking

Hi have recently shipped 2 items with ups ups tracking says both delivered.but eBay status saying not yet delivered how do you resolve this so I can receive payment

Selling fees

I’ve recently changed to a business account and the selling fees are crippling the little profit I make. 14.9% is a lot to a small business. Thinking it may now not be worth my while.

Buyers/sellers protection fee

Whe ebay did the right thing and abolished selling fees selling our items became much easier as sellers did not have to elivate there item price to compensate for fees. Now ebay have introduced this protection fee ! Which is absolutely not necessary ...

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No way to add tracking.

Ebay has removed the choice to add tracking when sending myself by Royal Mail. I have the tracking number but nowhere to put it? Not sure what to do, as my money will be withheld for quite a while now.

Buyer protection fee

Since BPF was introduced my sales have gone down to virtually nil.Why can we not just pay if the buyer has a problem? For items under £10 BPF is ridiculous. Why not just the percentage charge and not the 75p?

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Closing a case

I need to close this case for the wireless microphone system’ The buyer is keeping the item I sold him’ we’ve agreed he wants a parcial refund for the damaged entenna’ you can get in touch with the buyer to confirm this so please can you close this c...

Reduction of my payment issue

Dear, I have sold my item and delivered to the customer, I sold it and should have received £30 in my balance account but I don’t know why it’s written £20 for it. Could you help me out please

Bill

I put an item on for sale is it free if it doesn't sell ,I have got a bill for ,£2 when I go to pay it's asking if it could be a scam

Missing money

I’ve just sold an item for £10 but will only get £8.20 can someone explain where the £1.80 has gone? Also if I set the shipping to £1.55 a the buyer picks a more expensive shipping option do they pay?

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Resolved! Losing money on sale

Hello, A buyer requested a refund, claiming the item is faulty. After receiving item back and checking it myself, its in perfect working condition. Regardless, I was given no other option but to issue a refund anyway. The refund puts me at a loss of ...

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Offer accepted but price raised at checkout

Hello, I recently made an offer of $175 on an item which was accepted. However, when I click to pay now, the checkout is showing an inflated price of $210 with no reason as to why. I am happy to pay the price agreed, but not an inflated price with no...

Debt Collection

Hi everyone, I haven't been on Ebay for a while and, due to a card change, hadn't paid a fee. I've just visited my account and paid the fee of c. £60, however I've just noticed I now have an email from a debt collection company for a higher amount of...

Have I been shortchanged by eBay?

Hoping someone can shed some light on this - I sold an item for £2.99 (order total was £6.53 with postage, buyer protection fee & VAT) and the payment was credited to my eBay balance today but I only received £1.44. I've looked online and now know th...

Help

I have been unable to use my eBay account for 3 years at the time I had stuff on my account which got sold without me knowing therefore I couldn’t do anything it’s now saying I owe fees and money to the buyers even tho I never received any money some...

Item received not as described, tried to return, expected me to cover both delivery & return

I bought a mattress topper with cover in a very specific size as offered by the seller. Once it arrived and was opened I found it to be a bigger size than ordered. Being roughly 2 inches wider, and 2 inches longer than expected. As it was for a VERY ...

Postage

When I listed the item, the postage rate selected was &2:00 but when item was sold , EBay postage service asked to pay £ 6.87 approx. For postage label- more than the price of the item. So I have to cancel the sale but EBay charged £1:30 regulatory f...

Resolved! I puechased postage at the Post Office - why is Ebay charging for postage I did not buy from them?

I listed two items sold this past week for which I purchased postage directly from Royal Mail - yet Ebay is taking £2.70 per item for ‘postage and packing’. Why? DO NOT DO THIS. Please contact me to arrange immediate refund. And please make it easier...

Sale

Hello, I sold my product to a person. He sent me an offer, I accepted the offer! He paid for the purchased item, after 2-3 hours he wrote that he did not want to pick up the item and that I should accept the cancellation of the purchase. I tried to c...

Free listings

Hi, just a small query hoping someone can clarify. After I have used my free listings I understand I will be charged 35p there after. However, I thought once relisted I thought it would last 8 times (2 months) but I am being charged every 4 weeks for...

Newbie Business Seller! Help Elaboraten In Laymens Terms Regarding Postage Fees

Hi I need some information regarding my ebay fees.Since all the changes lately with ebay, I was advisedto opt for a Business Acc rather than what I was usingwhich was a Private Seller Acc, This was due to the fact I wastold I could deliver to custome...

Payout not correct

I made a sale for £44.99 which has now been added to my eBay balance but it's only £25.25. my account shows that no fees were applied whatsoever so where is my other £20? Chatbot is useless and goes round in circles.

Number of times/ Amount per year

Please how much and how many items should I sell before eBay requests for my NI Number for UK government? Does it only have to be new items with tag or does new items without tags counts?Thank you

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Fees charged

I advertised an oven and a buyer put in an offer and asked if they could arrange collection but I said no it is Collection in person only and declined the offer. they then bought it and said they were arranging a courier. I told them I wouldn’t do th...

Anchor Account Debt Collection

It would appear eBay upgraded an unused account to an anchor account and I now have a debt collector chasing £3k of debt. The account was set up by a third party and I am struggling to get access after 3 hours on with eBay customer "service" yet they...

Offer & buyer protection fee

I have received an offer for an item I am selling and would like to know is this the full amount I will receive from Ebay or do they deduct the buyer protection fee from it, it doesn't say and I cannot find the answer on any of the help articles I've...

Relist fees

I put a motor home up earlier, within an hour someone bought it then immediately cancelled it, do I have to pay a relist fee?

Buyer protection scam

Funny how all my offers from buyers are odd amounts as the scam fee is deducted, are they doing this or is Ebay? If I accept, back to seller paying the fee.On a positive note, sold a high value item which simple delivery sent with Evri (I would have ...

Ebay balance

Hi can anyone tell me why my eBay balance isn’t matching up so my first sale is £1.99 no fees then my second is 7.99 total is £7.05 after fees for first 2 sales and my first balance to show is £2.82 this doesn’t make any sense are eBay taking hidden ...

Buyer Protection

Am I the only seller who is annoyed if not angry at "Buyer Protection." I can only see this as :1. A means for Ebay to screw the sellers and buyers. 2. Fewer buyers prepared to pay inflated prices.3. Ebay failing to realise just how unpopular this "a...

Re-Listing items from a phone

I had used up all my free listing so paid 35p each to list over 50 items to be relisted. I was expecting them to be relisted automatically as I had paid. However after the 7 days they were in my ‘to relist’ section. I am using my phone so on the mobi...

Subscription switch

Hello. We plan to start with 77 pounds per month subscription, could you please tell me if we will be able to switch to 437 pounds subscription if we will decide in future. Also is there any minimal requirements to switch to 437 pounds subscription?

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Help with receiving my funds

Hi all I’ve posted a item buyer has received the item but I put the incorrect tracking information my first label was only up to 1kg but the item I was shipping was 19kg so had to print a separate label out. Just wondering how long would the funds ta...

Ebay is bullying buyers and sellers

Ebay bullying buyers by adding huge amount of Buyer Protection Fee on listing price like £0.76 on £0.99 listing and now they starting forcing sellers to use their labels instead of old Royal Mail way. I have a lot of RM postage stamps sent me as a re...

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The isle of wight keeps getting excluded on shipping. Even for small items, which majes no sende

Why is the isle of wight being excluded from uk shipping, we're not part of the channel islands. And unless its huge items like furniture, there's no extra charges or freight charges. It makes no sense, and its getting irritating when you can't even ...

Cancelled order - still charged fees

Good morning, everyone. Yesterday, I sold a car, but the buyer requested that I cancel the order due to an error. I canceled the order and relisted my car, but now I’ve been charged two insertion fees. How can I receive a refund for the canceled list...

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Buyer fees, what are they used for

So just been thinking about the buyer protection fees ebay is now charging buyers. What are these fees meant to cover? In the past, it's been sellers that have been responsible for wrongly described items, or broken items via cariers responsible to c...

Banned

I have just came back to eBay to sell haven't done for a long time ..and it's says I'm banned because I owe 2.46 and now I cant find a link or option to do a one time payment arggghhh

Plummeting sales!

The frustration of being an e bay seller at the moment is dire… I mainly do this for my lad to help him, sales in the last few months have dipped drastically. This buyer protection has screwed up anyone buying and made prices rise. My items are all b...

Business seller fees

About to open as a business seller again can’t work out the fees so can anybody tell me please if I sell a item at £1 in collectibles or postcards or £2 in those categories I know after fee listings it’s 10 p to list but what are the rest of the fees...

Underpaid

I sold an item for £29.60 after fees (confirming this by looking at the order breakdown) when it came to recieving my funds, I'd only received £18, I'm confused as to why I was underpaid as the £29.60 was already after ad fees, and there was no servi...

Postage fees

Hi, I’m trying to get my head round postage as a seller. I’ve newly starting sellling my old clothes. So example. If sell a ln item for £10 plus postage say £3.15. The buyer pays this. I do my seller thing and buy postage via eBay in my ready funds a...

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Fees

Had to pay the post office and extra fee for two items already paid and dispatched....no extra fee no item.How do I get a refund for these extra postage charges

Postage labels not used

I recently listed and sold some items and I was not given the option to send by Royal Mail via the post office but had to have QR codes instead. I have posted my sold items and paid directly at the post office, but I haven’t used the provided QR post...

Evri. Paid postage twice

HiI used Evri drop off & tried to print a label.This failed so I went into the shop. Very helpful & they did everything for me & used QR code rather than print label.I have now been charged double the the amount ie £4.06 x2. Total £8.12.My eBay shows...

Postage price

Anyone please know why when I pick a postage price from the list of delivery services I choose track 48 when I finalise it the price goes up. I know the item price goes up because of buyers protection but I’m sure it’s not on the postage as well.than...

Cancellation Refund

I had a buyer request a cancellation on an item after they paid but before dispatch, which I accepted, then when eBay processed the refund it took it from my eBay balance instead of the pending funds? The cancellation has completed but have I got to ...

EBay balance

I have just sold my first item on eBay and I’m confused by the earnings. On the payment breakdown it states my total earnings from the item after the postage and promotion fee, then when the funds hit my eBay balance it was £12 less than was stated a...

Cancelling order

I advertised my car spare or repair Got two people messaging to buy But they decided not to buy But I’ve been charged by eBay for selling Now I’m getting emails from eBay asking for payment immediately How do I get hold of someone to sort this

21 today

I see on my profile I have been selling in ebay for 21 years now, which makes me feel very old. I have not received anything from e bay in terms of a medal 磊 or voucher and wondered when I am likely to receive the award for outstanding long achieveme...

Fees

Hi. I got charged for trying to list an item but I listed it incorrectly so it was immediately removed. EBay rang me and said they’d reimburse me but it’s still showing that I owe them money. Any suggestions?

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Offer and postage

I have an item for sale that was listed where the buyer was to pay postage. I’ve now received an offer for a lesser amount but it doesn’t say if the postage is included in the amount offered or if it is still the offered amount+postage. Is there anyw...

selling a microlite caravan

Do I have to pay final sale value fees if selling a caravan? A 'vehicle', legal definition, has to have a means of propulsion, ie. an engine. It is not therefore, in legal or lawful terms, a vehicle so does this mean it is exempt from such fees?

Businesses fees v private sellers

Do you think it's fair that small business sellers pay around 16% sellers feesAnd other small businesses using private accounts pay NO fees ..I'm small business i pay around 16% per selling a item plus ebay shop, and other small businesses on private...

Resolved! Buyers protection fee

Is the customer aware of eBay's buyers protection fee when they purchase a product? Does it show up on their invoice?This fee is killing businesses everywhere!

Scammed

I recently brought a rear spoiler for my car and eBay has taken £5 off my refund and given me a coupon the thing is I don't want the coupon I want my money back how do I get in contact with then can't find an email address or telephone number for the...

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Buyer not responding

I've sold a "pick-up" item, the buyer respoended initially saying he will collect on friday, saturday etc, until stopped responding completely. It's been over 2 weeks now with no messages.The listing was promoted so if i cancel the order myself, i ha...

Auction ended early due to damaged goods

HiI was selling an item which unfortunately got damaged less than 12 hrs from being listed. So I ended the auction early however I noticed eBay fees for ‘ reserved price ‘ was set at £107 due to be collected in 3 days.There was no bids or reserved by...

Motorbike sale

Hi I want to create a listing for a motorbike I want to sell but don’t want to pay the final sale fees, I believe a can do a classified ad where you pay an amount for a month, however I can’t find where I can do this. Anyone help

No option to update Royal Mail tracking?

Hi...I recently sold Versace sunglases which the buyer has now confirmed receipt of , the problem is I sent by Royal Mail tracked and did not use the new ebay label option for posting? There is no option to update tracking info and my funds are nor b...

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Selling fee

Hi, waI have posted a car to sell on eBay as it said it’s free to sell. However I did not know anything about any fee to be paid after. so when I saw a fee which I did not know about. I immediately removed my post. Within 15 mins of the add going liv...

Ebay holding the money for too long

and I found it very frustrating . Will they every listen to us. I think it's not fair. They can atleast release the money once we dispatch the item. Please God , please, please please give them the listening skills of the users. Also, I found the buy...

can’t withdraw my money

i sold something about a week ago and had trouble withdrawing the money i got from it i had called and asked why i couldn’t and did a bunch of things but still can’t withdraw my money. will i ever be able to get it?

Seller fees v Buyer protection fees

When eBay announced that they were scrapping seller fees paid at the end of the transaction I rejoiced, only to find that they had tagged buyer protection fees onto the begining of the transaction by way of introducing mandatory buyer protection fees...

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Custom fee

Item number is :881009826965 seller asked me custom fee which is £50this seller didn’t inform me about this I opened return case but i don’t even have this item because it us still in custom I need to refund my money backkjnd regards

Promoted listings is eBay's latest money-grabbing scheme on top of their 'Protection' racket

Not content with foisting the sales commission on us disguised as a 'Buyer Protection Fee', eBay is now pestering sellers with a money-grabbing constant sales push on 'Promoted Listings'.The going rate for promoted listings seems to be around 10% of ...

Customs tax query

hi. I am a seller. I have sold a couple of model cars to France and I listed international postage. The buyer has just messaged me to tell me he has to pay €31 in customs tax and he is expecting me to settle this amount. He’s saying that I didn’t hig...

Payment on hold - concerning pattern

Hi, Just reaching out. I have add my payments placed on hold to verify my account that was already verified? I have recieved payments into it or nearly a year, your of the blue on hold. I have discussed with eBay agents and have a suspicion it is to ...

Wrong amounts of money

I sold an item and the after the fees postage stamp the order earnings came to £34.26. After the order shipped and I checked my eBay balance it says £20.96. How do I get the remaning £13.30?

private seller selling fees

i have an auction listing on my private account that has ended. when i try to relist or sell similar it wants to charge me £0.35. is it not free for private sellers any longer? its a 7 day auction that was free to list last week thanks in advance

Thieft

So the extra buyer protection they charge means nothing as a drop shipper has not sent an item and I'm now expected to eat a thieft !! It's a 14% thieft

VAT charged on UK purchase

I am an infrequent seller and have just sold an item to a buyer in London. They have been charged £7 VAT on a £28 item by eBay. If I understand the eBay help pages correctly this should not have happened. The automated assistant just sends me round i...

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What a joke

Well the time has come to say something.Ive been using this site for 3 decades. This is the worst its ever been. An utter mess and now alternative selling sites are overtaking with considerable ease. For example, funds being held even though item has...

Resolved! Paying double postage

I am new to eBay and sold my first item last week.The buyer paid postage of £2:70 along with buyer protection.On completion of the sale, and receiving positive feedback, the funds went into my Ebay account. But the funds are short by £2:70. So why ha...

fees

Why does Ebay immediately take refunds from the sellers balance and not from the pending transaction when the refund is for a pending transaction ... more profit for Ebay (which is ALL they are concerned about!!) on the interest they gain for holding...

New system

I have yet to meet online or in person anyone buyer or seller who likes the new Ebay charging system. For small inexpensive items, especially, it is becoming uneconomic for both sides. We used to be a trusting community. Ebay should allow buyers to o...

Feedback

So yet again I was scammed on eBay with a item that was supposed to be new when it are the item was clearly well worn with a massive rip in the of back the item lol got a refund from eBay, however I did the feedback honestly to warn others buyers and...

I feel like there’s a scam going on I keep sell item on eBay and then the customer cancel the order

I feel like there’s a scam going on on eBay. I sell an item on all and the customer cancels the order and I get stung for the 11% eBay fees because it’s a promoted item I give the full refund to the customer. This has happened to me three times now W...

I bought an item on eBay but eBay won’t let me sell it on eBay

I bought an item but it wasn’t right for me. seller didn’t accept the return. I can’t access eBay buyer protection to help with return, so that’s useless. I listed the item, it says it’s a restricted item as its an air rifle part?I listed it again us...

Sick of getting hit with vat by ebay then they tell me seller has a business registered outside the

Getting sick of ebay charging me vat on items I buy which are all listed in the UK ebay say this is because the seller has a business registered outside the UK surely if the seller is operating from a business in the UK and has stock I would assume t...

REturn label provided but noy used

I sold a motherboard and cpu, the purchaser stated it was not working so I provided a return label at my expense. The buyer has not returned the item and has now closed the dispute ,stating the item is working as described.The postage label issued by...

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Upgrade to professional account

Hi I would like to upgrade to a professional account I would like to know will I get charged 35p per listing to change over as I have about 7,000 to change over to professional Also can I then choose the type of postage I use ie can I go back to usin...

BUYER PROTECTION FEES!

Surprise surprise - I'm far from the only one confused with this new set up for both buyers/sellers!!!!Ebay need to get their act together or they'll be losing customers! Ok, if they want to introduce a so called "buyer protection fee", we have to pu...

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  • 1 replies
  • 2 kudos

Transaction fees

I became a business seller and opened a shop a couple of days ago. Ive just noticed that in the past 2 days ebay has charged me a transaction fee for nearly 500 listings. I havent sold 500 in the past 2 days, these listings werent due to end and need...

Simply Delivery Questions

So eBay's Simply Delivery is here, so I have questionsfirstly when you get the email with the label can you custom location the label to a spot on the A4 paper, as I used 4x6 labels on a 4 per page sheet. If you will eBay reimburse the cost of the wa...

Refunded by seller but tax is kept by eBay?!

So I recently purchased a graded card from a seller. They then messaged to say they sold to someone else and refunded me, however when I've gone in to check eBay have kept the tax? Only question is how is this fair? I guess there's something in the t...

Resolved! I'm a private seller but eBay is adding 20% VAT to my listing

Just trying to sell an old secondhand laptop but eBay is adding 20% to the price and postage. Price is shown correctly (£75) if I use eBay.com or eBay.com.au. But it shows as £90 on eBay.co.uk. I'm a non-vat registered private seller. Here's the item...

Vat Invoices

Hi, I recently purchased a few things on ebay for my business that is VAT registered. I was expecting to get invoices with a break down of cost including VAT charges so I can reclaim tax through the business. It says on the ebay help page that: "In c...

Parcel weight issue

How do I pay the small extra charge for postage onparcel label at 1kg already printed and paid via simply distpact actual weight 2kg which is the Royal Mail weight and size for the parcel I am sending although no weight is mentioned on the label. MDH

100£ "Promote your shop" Coupon

HiFew Days ago I activated Promotional offer "100£ to Promote your shop" (I believe it was 07/04/2025 because I launched a campaign after activation) it was ok for a while, I was keeping an eye on coupon credits and it was draining slowly like it sho...

Ad fees

I want £20 back from the ad fee as I was told it was FREE to sell on Ebay yet I've just had £20 come out of my funds which I got for selling an item. Overall I had £40 taken from my earnings which is ridiculous

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