I bought some aquarium water conditioner thinking it was the 473ml bottle by the price, it arrived it was the 273ml bottle, they'd charged me 16.99 for !! It's £13 odd ....they tried claiming of the price has gone up, so I searched and no other seller had that bottle at nearly twice the price as they did !! I got a return but eBay charged me the return postage..... absolutely maddening !!! eBay contact options change every year, the auto assistant is brain dead doesn't understand and only gives answers it wants to or let's you ask questions it wants to,
If the bottle you received was as described in the listing you were not entitled to a free return just because you had assumed from the price that it would be a larger bottle.
The seller is only responsible for return postage when an item doesn't match the description. If the buyer didn't read the description properly the return is at their own expense.
So you'd expect to walk into a shop and a bottle that should be £7.99 is priced at £16.99 and the item you wanted you assumed was the larger bottle, which is actually still on eBay I add for £13, the mistake was in the listing, in a shop you can see the size, I selected the one I thought the price had gone up a few pounds....if you walk in a shop and a small bottle is there next to a big bottle you can see which one you want, if you use eBay you may be fooled by the listing, it's a fault of the seller and the eBay results on search to have an item twice it's value available on the same search as ones at the correct value
Yes that doesn't equate an answer or resolve, as I said I selected the one that I figured was the price for the size I was looking for, which as it turned out was the smaller bottle at twice the price of the smaller bottle, so I wanted a refund, and was charged the postage, eBay shouldn't be listing the same items at higher prices, if the same item is half the price on other listings it shouldn't be anywhere near top results.
