Need help with and appeal

[rosiestone49]

I posted a phone to customer, her address was wrong and i posted special delivery with proof of posting.  Customer received and i did not get paid, ebay guided me through changing tracking, buyer stated did not recognise transaction. Ebay have agreed with her so I am out of pocket £100+ trying to appeal and chatbot is doing my head in.

[jckl1957]

It is really hard to offer any useful advice with so little information.

Can you add more detail?

Did the buyer open a case through Ebay or was this a payment dispute where their bank/Paypal made a judgement.

What do you mean by the buyer's address was wrong?

Why did you need to change the tracking?

To win any case, or an appeal, you would need to prove delivery to the address used by the buyer at checkout - the address shown in 'order details' when you are logged into Ebay.