Buyer indicates the goods are not required prior to posting

[barrieuk]

The buyer has claimed the goods have not arrived , when in fact pre -posting , he indicated he no longer wanted the goods. There is a minor and easily remedied issue with the description . How should I proceed ?

[john1297576]

If before posting, the buyer asked to cancel, why didn't you cancel which would have refunded buyer.

If you did not refund at thst stsge, then buyer is entitled to open a not received case, and you then have 3 days to refund, before he can ask ebay to take over.

The fact that there is an error in the description does not have sny bearing on the sale,buyer wants a refund.

If you have already refunded, money goes back to source and time taken is determined by method of payment, credit card can take up to 30 days.