Seller not responding

[natalyakenwright]

Just need some advice , I made an offer and it was accepted so I sent over the payment as request by EBay.

the seller  said it was collect sent me a postcode however I've had no correspondence from them since so I haven't been able to collect it. I have requested a refund but I have no idea what happens next ?

[**peaseblossom**]

Go to More Actions on the far right of your order in Purchase History and select "I haven't received it" from the dropdown menu.    Escalate to eBay after 3 complete working days to get a refund.

[natalyakenwright]

 it's only showing me these options x

[**peaseblossom**]

You may have to use a desktop rather than your phone.   If you still have problems contact ebay direct about it.   You can use callback or live chat on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid