Refund claim after 105 days

[thetimekeeperslair]

Hi all,

10th February 2025 sold some lathe collets. Ebay invoice shows item dlivered (see below).

 

Delivered on 14 Feb

'Great. Your order was delivered.'

Buyer has now made a non delivery calim after 105 days! No contact beforehand.

Package was sent Royal Mail Tracked 48 but no signiture. Have picture of Post label.

If my Ebay invoice shows the above then someone nust have aknowleged the delivery.

Help!

TTKL.

[**peaseblossom**]

If the tracking shows delivery buyer wouldnt't win a "not received" claim but in any case ebay only allow 30 days for claims so the case will expire without refund.  

[red_magpie]

You may not be out of the woods yet!

It's far too late for the buyer to use eBay's money back guarantee, but if they paid by credit or debit card they could issue a chargeback months after the transaction - and if they paid by PayPal they have up to 180 days to claim a refund for non-delivery. 

Because buyers now pay eBay, not the seller, any claim they make also now has to be made against eBay. In the user agreement you accepted that you would reimburse eBay for any refund they issue on your behalf. The better news is that provided you can still provide a tracking number to prove delivery online you will not be required to do this.

Good luck - I hope you kept your proof of delivery?

[*vyolla*]

You need to contact eBay and let them have the tracking number showing delivery.