Order number: 21-12541-71924 Samsung Galaxy S21

[chrisdring0124]

I bought this phone in January. I accept that the phone may be repackaged but it is advertised as new, and the seller describes himself as "based in the UK" so I assumed that it would function as a UK phone. 6 months later I have discovered that it was actually manufactured in the USA. As such it does not support data roaming. The seller will not offer a refund because I am out of time for a return. I would argue that it is not fit for my purpose, and I would not have bought it had I known. I have been refused a refund because I should have read paragraph 22 of the T&Cs, where it states the phones are from a variety of different countries! In my opinion the seller's page is misleading and I am entitled to my money back. When I checked the page just now there is a note to say it has been altered by the seller; in addition, the page relating to my specific order is frozen and cannot be navigated

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  You could try your payment provider, you may just be in time to try a claim there.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@chrisdring0124