Change from delivery to collect in person

[slr25-0]

My buyer turns out to be local and having chosen delivery option, he now wishes to collect in person. How can I change this, having already downloaded the delivery label? I have been into Seller Hub to cancel label, but get a message 'technical problem'. So this item is still 'awaiting delivery' on my account.  Buyer has not yet collected.

[**peaseblossom** · Accepted solution]

You won't have the collection code to prove buyer has item so you'd need to cancel/refund and relist for collection.   See "Proof of collection" on here:
https://www.ebay.co.uk/help/selling/posting-items/setting-postage-options/local-collection?id=4181

If that doesn't also sort out the label see if you can cancel it here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller

[slr25-0]

Thanks for your help, I'll have a look now.

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