Member To Member Support

Postage

How to change the simply postage, when you are selling an item over £100 ?

VAT added to my listing on a resale item as a private seller used for personal use

I've listed a piece of music production software for sale that I had to pay tax on when I bought it, however once I listed the item, ebay automatically applied VAT to my listing, which seems a bit unfair and my item is now for sale at a far less comp...

ebay simple rubbish delivery

EBAY please change this. i had an issue where buyer contacted me, having an issue with the item received. i have agreed to send him a replacement, however ebay simple stupid delivery doent allow me to purchase a separate label. i have contacted cust ...

Simple delivery of Gold jewellery

I will not send Gold Jewellery or expensive coins via simple delivery as the service is not to the requirement of Royal Mail .

Postal return label not received

Hello, I'm new to this. I need to return an item bought on eBay. The seller has applied to eBay for the postal label to be sent to me but I haven't received it. How can I get eBay to resolve this?

Removing a listing when its sold

I have searched the site, but cannot find out where to remove a listing after its sold and delivered. Can anyone poing me to the right place?

Listing not showing on international sites

HiI Listed an item with GSP which I have enrolled in.GSP claims the item will be visible to all country's that support GSP.I have checked Ebay.de, Ebay .com & Ebay France and I can not see my listing on any of them.Is there a time delay, my last chec...

order cancelled

16-13768-17083Re Cancellation reasonCancellation reasonIssue with buyer's delivery addressIssue with buyer's delivery addressDate purchasedDate purchased1 Nov 20251 Nov 2025I had paid for the item including postage. The seller messaged that the item ...

Basso Palta Carbon Gravel Bike Campagnolo Ekar GT 13 Speed Gold Burn

There's a load of listings for this particular bike ranging from about £950 down to less than £750Are they genuine, because although this appears to be a discontinued model the sale price with retailers is at least £2,500. I've submitted a report on ...

charity donations

we are a charity and we receive donations from sellers on ebay, is there a way of getting a report of these donations so we can thank them and acknowledge their donations? we get the paypal giving report but there is little info on there so we cant m...

Item has developed a fault 114 days from purchase, seller very unhelpful

I purchased a new genuine Dyson cyclone replacement in July which worked fine initially, but has developed a fault, 114 days after purchase. I contacted the seller to request repair, replacement or refund, and they have replied to advise they won't a...

Customer service

Hi I’m a bit confused why a book I ordered on the 5th of October 2025 then tried to cancel about 5 minutes after I purchased it because I could see it wouldn’t arrive on time between 25th of November - 9th of December. When I contacted the seller the...

refund for wrong item sent

I received a different item to the one purchased from the listing, and returned it for a refund the following day, following the instructions posted by ebay for requesting a refund, ie printing a label, packing it, and taking it to the post office, w...

Resolved! Paid for Simple Delivery postage TWICE by mistake

I posted the item today but I didn't realise I had paid TWICE. How can I get a refund?

CAR SPARES OR REPAIRS

bids or make an offer - I made an offer 24 hrs past - accepted, following morning none stop texts about what, were, when, why about what I was going to do with the car, kept changing times to complete the purchase in cash, not with him but someone el...

Fraud plain and simple. Anyone from ebay that can actually take action

Hi yes i have reported the seller and yes I am in the process of getting my money back, but yet still the seller is still selling with over 27 negative feedbacks, for the same fraud i was subjected to. You buy an expensive lego set in good faith and ...

Lack of support for sellers

I’ve just had an awful experience I sold something that was completely smashed in transit as a seller it was put in a sturdy box bubble wrapped to within a mm of the boxes life..Yet Evri did their usual dropping it from a great height. The buyer cont...

Buyer who constantly leaves bad feedback

Why is a buyer allowed to leave negative and neutral feedback all the time and not get into trouble

Returned item via Evri but tracking number is not valid

Seller provided label for pre-paid return via Evri. I dropped the item with the label and obtained a tracking number via email by Evri. 10 days later still the tracking number is not recognised on Evri's site. I have asked the seller to check with Ev...

Stuck on 'Revise a Listing> Cannot contact Ebay for help

Hello to all .I have been trying for quite a while to contact Ebay via Automated assistant.The reason seems to be that each time I try, the 'Revise a Listing ' page prevent me from doing so.In desperation I delisted those items, but the issue remain....

Postage label mistake

Hi. Just sold an item. I went to Post Office and did royal mail tracking. What i did not realise is that buyer had generated a label already and had a tracking code. He has received the item but its still showing as waiting to be dispatched so concer...

eBay needs to be investigated in it's procedures.

I was in the lead to purchase a vehicle, it said I was highest bidder, I won at end of sale timer, but 1 minute (60 seconds) after end of sale, a bid was put in by someone else and they won, WHY.eBay wanted more of a percentage is all I can think, sh...

Trying to relist an item

I had an item on buy it now but ended the listing so that I could relist it as an auction. EBay won’t allow me to do this because it says I can’t request immediate payment as an auction. I don’t require immediate payment and eBay has no information t...

Advice on a Listing

Hi.Just listed a item of jewellery with non u.k hallmarks.I have stated thus in my description.Can someone advise me,maybe take a look at my listing to see if it would pass the Authenticity process.Thank you.

Mobile phone

I have bank details on my Ebay account and my selling credit is on hold don't understand what's going on

No funds in account but a healthy balance?

Hello, I have money in my account and want to purchase item, but I can’t buy as EBay say no funds available, what’s going on? Please advise,Thanks.

Payment to be updated

Ok so I started selling my items on eBay since last month properly however I've made and sold the correct number of items when will I be entitled to this quick pay within 24hrs as now I'm having to wait for the item to be delivered then waiting 2days...

Click andCollect

I added ~20 items from the same seller - all offering the click and collect option. I then had to go in and select this option on each item but after selecting it for 2 items the option completely disappeared for all of them. I started over and the s...

Buyer chooses Postage

Hi all, I have recently sold a fairly heavy and bulky item. As normal I chose the postage option when listing and picked a more expensive service (about £15) to cover the size and weight. After selling and taking the item I have noticed that the buye...

Resolved! False Negative customer feedback after refund issued

The buyer placed a personalised order. While processing the order, the buyer claimed the order was not as described despite being clearly stated on the listing page. The buyer asked for a refund. The order was cancelled and a full refund issued. The ...

Had 2 orders, same address but purchased separately, only 1 qr code would scan,

I had 2 large letters, for 2 separate orders, but going to same address.One QR code scanned ok , but the other one said it was used, ? ( I thought I must of shown the first one twice, ? so showed other one , but it still said used, which it definitel...

Duped by seller to raise case with eBay so he could issue refund rather than provide the item

I bought a golf putter at auction. I was provided with a tracking number to track delivery. After a few days, I looked at the tracking and it appeared that DHL had attempted to pick the item up but logged it as premises closed. I contacted the seller...

Delivery

Hi. I recently sold a disability chair.1 the chair is bigger then the size the delivery team will pick up2. the buyer doesn’t live far from me. can I change the delivery details as I will now drop it off?

Wrong pick up address for DHL

I have sold a item and the buyer has chosen dhl collection but the address is my old address and I can’t change it.

Buyer pickup not recorded

I sold an item recently and sent it via eBay's prepaid postage thing. On the tracking it says it's been sent and is "Ready for Pickup." I messaged the buyer to check he know it was available. He replied quickly to say he had collected and is likes th...

Only recieved an empty box

I placed an order for a CO2 monoitor and only recieved an box containing 2 fixing screws. I imediatly contacted the seller and the seller sent an instant reply 3 weeks ago saying; "Dear Customer,I hope this message finds you well. Please don’t worry ...

Resolved! Coupon

Hi, I have recently sold an item and been paid with a coupon. How do i get this changed to a payment? Tks

Collection codes

Anyone no how to get a 6 digit collection code ? My parcel has been delivered but hasn't updated on ebay and shop won't give me it without code ... and ebay says orders been prepared

parts not working

site changed about a week ago. can search etc but can't add items to watch list. the buy it now/submit bid buttons are ghosted and I've missed a couple of offers because the review offer button is ghosted and unresponsive. also, when there are multip...

Combining Two Orders – eBay Forcing Separate Delivery Labels for Football Cards?

Hi everyone, A buyer recently purchased two football cards from me in separate orders, but eBay is forcing me to use “simple delivery” for each one. I’ve already contacted the buyer and let them know that I’ve combined both cards into a single packag...

Bought an item as a guest, it's now listed and I didn't get an email from ebay

I tried to report the item today but got the error'Report submission failed'so I've upload a screenshot of it here I don't have an order number, so I don't know how to contact ebayI went to the URL of the purchase from my browser history today and sa...

Account restricted

My account has been restricted for some reason it says check my messages for next steps but i do not have anything in messages. Any help or advice would be appriciated, im mostly a buyer rather than seller.

Buyer won’t verify collection

I forgot to scan the qr code and now the buyer won’t send me the verification code. Is there anything I can do? You can see in our message exchange he did collect as he tells me he arrived.

Resolved! Buyer has changed their mind

Hi everyone, hope you are all ok! I sold and posted out a computer motherboard and the buyer has started a return which e-Bay has approved. The reason they have given is that they have changed their mind. I always put really detailed info on my listi...

Policy violation

I have had enough of these advisers, They took my listing down,which was a postcard of WW11 Postmark German Mail with eagle and swastika. As this was deemed offensive!! It is Militaria part of wartime history. I Appealed ,they then said they had revi...

Two items posted together - buyer claims only one received, then after case closed, opens another !

Apologies for the long post/ slight rant. I am so frustrated and annoyed at the moment I run a small one person registered business. A buyer recently bought two items on a Friday, under separate orders. I messaged her that evening, advised that I wou...

set up as a Cic non profit but not a charity help

HiCan anyone help me please? I need to set up as a CIC non profit - which is not a charity so i don't have a charity number. we are limited by guarentee not shares CIC. the setup will not allow us to go forward without a charity number but we are not...

Getting increasingly fed up with Ebay loophole

When searching for an item I specifically ask for uk sellers, then you get the two week wait because it's being shipped from China... This has now happened twice, it's a loophole Ebay have not bothered closing , all it needs is a mandatory field to s...

Thailand selling

I have had 2 buyers from Thailand bidding on a band T shirt which has now sold for much more than it is worth. I started bidding at £4 and hope to get £15-25 , but these 2 both went above £120!! Both have ebay profiles that are a bit thin. It just fe...

Printed out one address label twice for two separate items.

Hello, everyone. Made a mistake today... a buyer bought two books from me. When I printed out the tracking and address information, I mistakenly printed the same label twice over and attached the labels to the separate packages. When I got to the pos...

“You can’t purchase this item from our app. Add to your wish list”

I’ve been selling for a good while on here now, I sell digital goods on games like Roblox and have only just came across this problem after around 10-9 months of consistent selling. Others that are interested in my listings are being met with “You ca...

exercise the right of freedom of expression and information

Ebay does not respect or exercise the right of freedom of expression and information as l

Assistance Required – Item Not Received

Hello, I kindly request your assistance regarding my order. I purchased a Nikon D7100 camera and made the payment in full and honestly. The tracking information shows that the item was shipped via DPD UK and marked as delivered. However, the parcel h...

Shipping/logistics and storage (fulfilment) for items to the UK

Hey, I'm looking for a UK based storage and shipping solution for a new business that makes specialist musical instrument parts. The plan is to ship items to the UK from China ready to purchase and avoid the inconvenience of customs and waiting for s...

First INAD how long should i wait for them to open the case.

I have had my first INAD and it was my fault as I did not check the item fully. It was a shirt that turned out to have epaulettes on it which I was unaware of. It was a brand new shirt and I did not want to open it lesson learnt on that one! The buye...

Receiving payment

I’ve just packaged and sent off one of my listed items to my customer. When posting, the Postal office didn’t allow the selected delivery company. I then decided to post it paying for a delivery service they allowed, and didn’t use the printed QR Cod...

Ninja Air Fryer

HiI purchased a Ninja air fryer from Ebay in Nov 2023.. I am looking on my 'purchases' section and can't see the air fryer listed. I have the email to confirm date/place purchased. Does anyone know where else I can find the air fryer listed? The air ...

International sellers, postage to USA and Canada

Any news on being able to buy Royal Mail standard international postage labels in ebay to USA and Canada?I currently have those nations on my block list due to inability to buy labels. How do we stay updated to when the labels will be available, as t...

No protection against loss after using "Simple Delivery"

Early last month I sold a book on Ebay, it was through the Global shipping program going to Germany. I used the Simple Delivery label that was provided and dropped it off at the post office. It was scanned into the network but then went missing. Ebay...

How do I pay an ebay fee?

I sold my campervan outside of ebay on Saturday. That is I didn't sell my campervan using the ebay ad. I have been invoiced £19.99 which is what I expected to pay for my ad, but I can't find a way to pay it.How do I pay it? Or can I pay it the next t...

Payment Policy wording. I have forgotten mine and cannot complete my listing

I have forgotten my Payments Policy wording and cannot complete my listing in sales. How can I find this.

Bought a iphone for my grand daughter

Hi bought a new iPhone pro max on the 31st, tried to contact seller twice, no proof of postage. I know my money is save. But you can not get sense out of pick a choice and continue. I don't want to wait another 7 days to open a request I want my mone...

Need to generate another postage label but can't.

I am selling an item but the first postage label has the wrong address on it, so I need to generate another label with the right details but ebay tells me "Only one label and QR code can be generated from this order" and I haven't found any helpful i...

Down grading to a private account

I recently changed from a private seller to a biusiness seller.Business seller does not suit me, can I down grade back to a private seller or do I have to start all over again?Thanks

Cant find item in my purchase history and need to request a refund

I bought an item back in June under a 12 month warranty but after six months it unexpectedly stopped working. I've contacted the seller but had no response. To take the issue to ebay I need to select the item from my purchase history but it isn't the...

Delivery change

I have already picked up an item that was due to be posted out to me how do i change it to picked up?

Problem with duplicate listings

Hi everyone, I have read up on the forum about a problem some sellers are getting with dupicate listings. I could not find the exact problem I am having.At the end of my auctions I relist manually from 'Ended' sometime back to auction, sometimes to '...

simply delivery with lost parcel

My parcel is being returned to me, but I haven’t received it yet. The buyer is waiting for a refund.Should I ask the buyer to open a case so eBay can investigate, and possibly receive compensation for the lost parcel?It was sent with a simple deliver...

Automatic relisting

I cannot for the life of me work out how to turn off the automatic relisting on my item. I have watched YouTube videos and it speaks about opening the item, scrolling to under the description, pricing area and then more options. But I can't find 'mor...

All my bank accounts fail to authenticate on eBay

I have been an eBay member for almost 15 years, (originally eBay UK, then eBay Germany when the UK left the EU, and lately started using eBay Ireland because it is the only English-language eBay site left in the EU). I occasionally sell some of my th...

curtain passing rings

I ordered the wrong size rings contacted the seller they sent me a return label and said that it would nt cost me to return ,I can not print out this label ,I explained this to seller and asked to print out a label and post it to me my reply for the ...

Can't Revise a Buy it Now Listing

I have listed a few items.There is a couple I want to Revise.However,when I press Revise Listing.Nothing has been saved.So I would basically have to re- write the whole Listing again.Is there a technical issue with ebay at the minute or is there some...

chat is not working and its been months

Ive not been able to talk to ebay for months, i have cases to reply to, postage charges to claim back, have had to put of sales as a result and lost opportunity and money. literally no contact services work at all, what the hell is going on??????????...

Refunds

EBay have refunded a buyer but I can’t find any information ? Does this mean I still get paid? I’m just wondering how to find out why so as to avoid future errors

I'm trying to send my items, there is no way I can override eBay process,

I can not send items I've just sold ! I have no customers details, the postage eBay have charged is not enough, and I can't change it, so I'd be loosing out if I could send the items, I can't find a way to buy pass there listing way and do it myself ...

Please check your payment details or use a different payment method.

I HAVE TRIED CHANGING THE PAYMENT METHODS ND ALSO CROSS CHECKED MY PAYMENT DETAILS BUT STILL I CANNOT PAY FOR IT

Battery Pack Failure And No Process To Return?

Purchase lithium battery pack in Aug25. Pack has now failed but supplier won't talk to me because any return is outside their 30day window. Can't speak to anybody at ebay because never available. Their machine assistant is poor, and does 't understan...

No longer getting seller emails

Not receiving any seller emails confirming listings, offers, sales etc. since 24th October. Checked communications preferences - all ok. Checked my server hosts and they say no mail received from ebay@ebay.com since 24th October so it's not going to ...

NOW HAVE TO PAY FOR COLLECTION OF PACKAGES AS PART OF SIMPLE DELIVERY!

Now with Simple Delivery, with no Post Office in this town, I find myself having to pay for a collection of packages. A double whammy. When I used to be able to charge for the postage and collection at least I could break even. It is now a case of ho...

Unintentional duplication of items in seller searches

Hello,I have noticed recently that when you do a search of 'Sellers other items' the results contain duplicates of the sellers actual items. I am talking about small private sellers usually, Here is an example : https://www.ebay.co.uk/sch/i.html?item...

I want to switch from personal account to business account

Hello. I want to switch to business account but when I go to "account type", there isn't any EDIT option? what should I do?

Resolved! SimpleDelivery postage label refund - due to using a different courier.

Hi,The buyer of my listed item selected Evri. Unfortunately I do not have the option to send it by Evri in my area, only Royal Mail/ Parcelforce. I went ahead and paid for a separate postage label from Parcelforce online and communicated immediately ...

I wish to close my account please return my balance to my account

|I wish to close my account after 20 years please any monies balance etc

My listing was for collection only so why a I being told to post it?

International GSP

A buyer from USA is wishing to bid on my item (326837574634) however gets an error message stating I do not ship to the USA. International GSP has been selected and so I’m unsure how to resolve. Any help appreciated. Thanks

Payment on hold, no collection code given

I have a payment on hold while waiting for a collection code from the buyer. They haven’t responded to repeated emails. Where or who can I complain to on eBay?

Unable to buy Tool blades

Today I wanted to buy some multi tool blades for my Makita power tool for a job I have to do. Only to find that this is not allowed, unless I can prove my age by means of a Credit Card. NOT a debit card.As I don't and never will use Credit cards, bot...

GSP on items to the USA?

A US prospective buyer isn't given the option of using the GSP only told to contact seller.I asked ebay & was fobbed off with 'to do with tariffs' & to send it myself. I won't risk that so when are they liable to sort the GSP out??

selling a listing

I listed an item, initially stating delivery to UK only, however someone in Australia has contacted me to see if I would deliver there. I said I would but when they go to purchase the listing it says delivery to UK only. Can anyone tell me how to cha...

Payouts are on hold

It is clearly saying that my payouts will be released on 2nd nov but still not sent

Sale code

I scanned my buyers QR code when she collected my item. It took me to an ebay page which said sale completed, I did not write down the 6 digit number. I now realise that for ebay to pay me I need this number so what do I do? I have contacted the buye...

Refund declined

I was offered a refund by an eBay customer service agent three days ago. She told me it would take seven days to process. I asked her if I would definitely receive the refund or if the decision could be changed. Her reply was, You will be refunded de...

Incorrect address

A parcel arrived with wrong details, all I have is a reference number.

How to pay my listing fee of £0.36

I only made this account today sold one thing all ready didnt know u have to psy a £0.36 fee everytime i need help on knowing how to pay it cause they have restricted my account and need it back

Resolved! Ship item to another address

Hello, I've had a buyer message me, after paying for an item, to say the address on thier account is incorrect and can I post the item to another address instead. First time I've had something like this happen so unsure on how to proceed. Many thanks...

Has ebay asked for ni number

Has ebay asked for National insurance number or it is scam.I sell my stuff when clearing on ebay

Listing

Can’t list item

Listing Violation

Hi Dear Ebay Team !My Listing no 317494396908 my this listing is not activating i didn't voilate any policy kindly solve this issue and activate my listing asap . Best Regards Thank you

Car was relisted without my permission.

Car sold on ebay , the buyer did not complete the sale. I cancelled the sale and closed the listing , then ebay relisted the car and charged me without my permission. I would like the listing fee refunded.

Buyer is asking for a refund but is making a false claim

The buyer is claiming no mention of damage to item but the original listing clearly states damage. Why do I have to accept this as a refund?

Don't understand this term?

I press 'buy' and am blocked by the statement"value of the authorization HTTP request header"

BEWARE OF SCAM ON STANDARD 8 FLYING TOURER

BEWARE OF SCAM IN E BAY CLASSIC CARS VEHICLE 1939 STANDARD 8 FLYING TOURER

My maximum bid was higher than the winning bid but somehow i didn't win.

I have just bid on an item with my maximum bid being £57.25.However, the item sold with a winning bid of £55.39 ...... how does that work?

How to solve wrong postage label

Recently start to sell for first time on eBay and have made the mistake of chose wrong letter size . I have paid for new postage and updated the tracking number how do I get the parcel release to the customer

Resolved! Buyer changed mind again and again

Hi everyone, I need some advice, please. A buyer purchased my item yesterday. Today, after I had already paid for the postage, they requested to cancel the purchase. I accepted their cancellation request and cancelled the postage label. As a courtesy...

Global Shipping.

Hi everyone. Sold an item to a USA buyer but e-bay in their wisdom only supplied them with Royal Mail labels. Despite various attempts, I could not specify Evri , and as the item is 75cm long, it's past Royal Mail's 61cm limit. Can I send the item, w...

Global shipping option enabled but not available

I was offered global shipping but I don't think it is showing as an option for my customers.

No response to previous appeal regarding Overseas Warehouse Block

Dear eBay Team, I previously submitted an appeal to whappeals@ebay.com concerning the “Overseas Warehouse Block Policy” error preventing me from listing items shipped from a US warehouse. It has now been nearly two weeks and I have not received any r...

Simple Delivery - not so Simple

I am a private seller and have sold around 20 or so items this year, all £20 to £30 range and have had no problems with Simple Delivery, in fact up until now have quite liked the way it works. Last week I listed one of my rings for £180 and it sold t...

fraud

Hi. I was scammed on eBay!!! They sent me the wrong item!!! They ripped me off!!! The item is in poor condition. I tried to return it through Royal Mail, but the seller didn't leave an address!!! I need help!!! I want my money back!!! The seller does...

Hoiw to get DHL to collect an item

DHL have yet to collect item for dispatch to buyer, how can they be reminded?After printing off label my wife took the item (erroneously) to a DHL drop off point. It has never been collected from the drop off point and we have retrieved the item but ...

Simple Delivery Refund

HelloA simple delivery package has been lost by Evri. My buyer opened a case for package not received. They have now been refunded, however the amount has been deducted from my funds. I was under the impression Ebay refunded when using simple deliver...

"Some of your postage labels have cost adjustments"

I know I'm not the only one, but Evri are adjusting the weight of my parcels that I know are 100% under 1kg because I've sent out hundreds of them. Why are they doing this? They have added £3.18 extra charge onto my parcels claiming that they're abov...

Change postage label from evri to Royal Mail

Does anyone know how I change postage option from evri to Royal Mail after an item is sold

Resolved! Book download - is it safe?

I have never bought a book download before but I decided to buy the item below. Is it safe to use? The item number is 406290613901. The book is "Invasion by Frank Gardiner". I have received a link directing me to download audio and a PDF from pcloud....

not my photo on listing

I recently listed an item and had an offer. But when I re-checked my listing I noticed an extra photo after mine. I do not own this item, I have no photo of it to even upload, I have no clue where it came from (or when, as it was not on my initial li...

Auto relist

Hi - wondering if anyone can answer a couple of questions on the auto-relist: States Ebay will relist up to 8 times - after the 8 times what happens? do it continue to be relisted but charged? or does it need to be a manual relist? Is there a way of ...

Resolved! I selected the wrong shipping method

I selected bulky parcel method of shipping because I wanted my expensive item to be protected and to send it by Royal mail special delivery, now I can't mark the item as despatched even tho its gone, because I have to arrange a DPD collection, how do...

I want to re open a return request as previously selected incorrect type of return but unable to now

I have just recd my order but need to replace it as wrong item ordered, I raised a return but chose for courier to return from home address, but after thought it would be better to take it to the post office, but now I am unable to raise a return as ...

e-Bay credited my account

Hello,e-Bay credited my account due to me being charged for a re-listing when the purchaser asked for the sale to be canceled. It was only a small amount, around £30.00, so I left it sitting on my account. Several days later, it disappeared from my a...

"This item has a policy violation" and "Simple Delivery"

I re-listed 3 items, and each of them was rejected with:"This listing has a policy violation. It's hidden until you can fix it",apparently because of trying to sell them outside of eBay. 1. These items have been listed / renewed since November 2020, ...

Defective product

I just received a message from eBay informing me that Item details: 375565763516 - 5/7L Electric Dough Mixer Home Auto Kneading Dough Maker with Ferment Function has been reported by UK Trading Standards for not being compliant with the Electrical Eq...

Account not letting me withdraw money

MorningI have £300 in my Acc which i want to transfer to my bank but there is no withdraw button

Sellers not updating stock

So I have bought the same colour skirt from six sellers - waiting over a week, item not delivered, notify seller, receive a refund. Same procedure each time. I've contacted a couple of the sellers to ask if they have the item in stock and no, sorry, ...

Postage Policy / Rate Table Problems

I can set up a Postage Policy using flat rate prices for UK and overseas shipping. No problem. However when I make a Postage Rate Table for overseas shipping, and select this rate table within the Postage Policy, I receive the following error message...

Important: Temporary Issue with Simple Delivery Evri Ship-to-Store Labels Impacted orders:

i had a Impacted orders: due to Evri/Ebay missing item = ebay say the item was delivered but it was not =

Returns

How can I speak to eBay staff

Guaranteed purchasers

It seems that non uk sellers do not uphold guarantees and ebay take no action once the purchase is more than 90 days old. Are ebay liable for allowing companies to advertise guarantees which are not upheld? Do platforms have guarantees?

buyer collected the item but still shows arrange collection

hey allEbay is useless to contact them. I sold something onebay , I got paid via ebay bit collection was in person . I did not know I needed to scan a QR code or needed a code from the buyer . I cannot to anything as the buyer does not respond to me ...

listing template

i designed my listing template couple of years ago. I just happen to restart my ebay shop and edit my listing template. however i do not know where is exact link where you can EDIT your listing template? after long years i dont know where i did it or...

Resolved! Hacked

Bought a bike paid the chap he’s now saying his account has been hacked what happens now.

Buyer failing to collect item that was advertised as such

I advertised a Bose PA speaker back in the summer clearly showing as a collection only due to its size and weight. Item purchased and immediately paid for by buyer. However, the buyer is now asking me to do all the work and send it to him which due t...

Request for Final Review – Long-Time Seller Account Restricted Due to Unavoidable Circumstances

Hello eBay Community,I’ve been an eBay member since 2012 with over 900 positive feedbacks and a long history of honest selling. Unfortunately, in October, my account “sehar_2012” was permanently restricted from selling after some temporary issues.Dur...

PO Box nonsense

I am a buyer and I was unable to buy items twice now as I get nonsensical automated message that the Seller does not post to a PO Box. My address is Post Office Cottage and it seems I can no longer purchase items on ebay as it automatically generates...

Listing wont move from draft to acive

I have an item for sale that wouldn't let me change the price so ended the listing. Chose to relist the item with a new price but it will not move from drafts. No errors, no account restrictions that I am aware of, nowhere near selling limits. Item c...

Ebay lost my watchers

I sold a 'collection only' item. 2 hours later the buyer cancelled and eBay relisted the item.Prior to sale I had over 20 views and 14 watchers.When relisted those existing views and watchers disappeared and I had to start again.Why isn't a relisted ...

Shop

Can someone please explain to me why when I first decided to open a basic eBay shop it was 27 pound and now that I've decided to close it this month it's went up to 32.50 how does that work

Faulty item

I received an email from purchaser recalling the item but do not post but to dispose of item as it was dangerous how do I get a refund

Not received

Haven't received Soap Base Glycerine Transparent (Melt and Pour) - 5kg

My items are not appearing in my shop - ideas on how to fix please

I have just opened a new account for my ltd company. I have added 100 items which are showing as active, but my shop is saying I have no active listings. please help, its as if i havent turned on a 'sync' but all online help is saying it should popul...

Resolved! Special Delivery Parcel Stuck At A Depot

Hi. I've sent a package via RM recently and it's stuck at a depot for 6 days. The buyer hasn't opened a case yet, but if he/she chooses to open an INR case, where do I stand? Thanks!

Can the seller change delivery method after someone has purchased

I have had a diamond ring bought from me & in my description I had stated I would be free delivery with Royal mail special delivery but what I didn't realise was it the postage part it says evri. So I asked the buyer if they were ok with me sending i...

Problems with wrong currency on selling!

As a UK citizen, I am trying to list a number of items to sell. Having completed all the drafts, some of the items have come up in pounds but several are showing listing in dollars and will not allow me to convert back to pounds. How can we do this ?

About item location policy

As i am living in uk i hav just chated with a suppplier but he is in china and will ship items from china..As while listing item i saw the option for changing item location can i mention item location as china as my supplier will ship it from china

buyer selected a pre-paid postage label from ebay, then cancelled the order

Hi,I offered free delivery on an item, the buyer selected a prepaid eBay postage label which didn't cover the weight of the item with packaging (£2.94). I was charged for that label since I offered free delivery. The buyer didn't know how to cancel t...

No "Customise" link on seller Hub Overview page.

I have NO customise view link on my seller hub page?Has been like this since addition of top bar with balance etc listed.Anyone else have this problem?Any ideas?Thanks!

Vat

Recently purchased an item from Germany sent via post to uk , the item is valued at less than £135 , but I have still been charged Vat ? Why ??

problems with a return

I recently sent a set of 6 spoons, well over 50yrs old to a buyer. She wants her money back as "all the spoons are damaged" I have just received them back by post, and they are all in good order, as per the original photograph. The photographs from t...

returned items from customs in Denmark

I only randomly have to send parcels abroad, I sell books so they're not excessively large. I sent one to Denmark (22/09/25), Royal Mail tracked & signed, with a correct CN23 customs form as it was valued under a tenner. It arrived back today (28/20/...

Trying to list an item

I was listing an old pen knife and I got his message This item is not permitted under the {URLO}. Please do not relist. it wound allow me to list it. quite annoyed as I’ve spent a lot of time cleaning it up and photographing it, then researching it a...

How to accept/reject authenticated item with minor defects.

I have bought a watch. At authentication, a minor defect has been identified and ebay is waiting for my decision to accept or reject the item. However, i cant find any button etc to accept or reject.

Manually Enter Tracking Number

eBay has provided me with 3 different instructions as to how to manually add a tracking number. None of which work. I did not use eBay postage or label. I simply want to mark as despatched and add the tracking number.Getting very frustrated.

Ebay selling and Me

Am selling on here for the first time in ages....In creating 2 listings I've come to understand why when I'm using eBay as a buyer it has become so difficult to find what you need locally with foreign sellers being prioritised over UK sellers. AI alr...

The eBay system deliberately hides items for sale

The eBay system deliberately hides items for sale if you're not using promotion. 1) British Navy WWII Epaulettes Shoulder Boards Naval Monnery's Outfitters eBay item number:157430956625 Start time: Oct 31, 2025 01:40:06 PM GMT 2) British Navy WWII Ep...

Counterfeit items

Ive brought a north face brand new tracksuit and it's turned out to be an obvious counterfeit item. I've contacted Ebay they don't care they just say return for a refund. Which i get why but I just dont see why they think it's okay to just return to ...

Counterfeit purchased

I purchased a (supposedly) Tiffany necklace for my granddaughter for Christmas, it arrived with all packaging of Tiffany. The necklace was in a heat sealed bag as it was for a present I did not open it. I ordered another one from a different seller o...

Parcel never delivered to my address

Has anyone ever experienced a situation where the parcel was delivered to the wrong address and a refund was never given by eBay. According to the courier company proof of delivery, the delivery was made to a wrong address in the same postal code are...

I need to return a recent purchase, but it isn't showing on my purchase history

Hi All, I purchased a phone for my brother on the 8th October. He's in Spain and the phone isn't charging normally. I need to contact the seller but the purchase isn't showing up on my purchase history. I've tried contacting Ebay customer service sev...

Not purchased deliveries

I have received two parcels, one containing 1 fake polo beanie hat and the second parcel containing 2 fake polo beanie hats. Can anyone enlighten me as to why this is happening. I 100% have not ordered or purchased anything like this before. No money...

Resolved! Watch

So I buy a watch from a seller and first he told me around 10 working days, he then message me saying it's posted and on its way so 3 to 4 days, but my eBay is saying paid not sent out, no tracking, so I cancel it yesterday and he denied it and said ...

Multi-variation listings make it near impossible to find products for the cheapest available

Can any one help please.Ebay make it impossible to find the cheapest price for individual items when they are part of a muli-varition listing where search results and shown as a range. So most sellers include a pointless, very cheap item so they are ...

Random offer

A company has sent an offer I didn’t ask for. Usually you can delete these. This seemed to delete from notifications page. It still shows in the bids and offers though? any idea how to get rid of it?Thank you

Changing delivery method after sale

I have just sold something and it's listed as me paying for delivery (which I am happy to do). Although the item is fairly small, it is expensive and I want to send my Royal Mail Special Delivery (and I am happy to pay for this). However the simple d...

Resolved! Buyer Turned Up To Collect Without Code Then Left - What Next?

I sold a chair on EBay and the buyer has been difficult about collection, initially only wanting to collect at short notice on the only morning in the whole week that I already told them I wasn't available. They said they were too busy to collect it ...

Resolved! Evri have stopped trying to deliver my sale

I sold a pair of bike tyres about a week and a half ago. I dispatched them using eBay’s default Evri service. I can see through tracking that Evri tried to deliver twice, with the last attempt being over a week ago, but since then Evri have done noth...

Auto Reply Messages

I have been looking for an out of office hours auto reply message setting and can not find anything except the time away auto reply for long periods like holidays. As a business, I don't want to be answering messages at the weekend or evening and cus...

Extra UPS charge.

I ordered a radiator from a company in Germany that said shipping to the UK was free, but now UPS are asking for £26.00 before realising package. Any experience of similar?

item not received

i have not received correct payment from ebay for an item not received although received a case number the automative customer support does not respond to my comment that they have not paid the correct amount. What can I do next?

Simple Delivery chose Evri but I used Royal Mail. How to mark as dispatched?

I forgot to opt out of Evri as a courier for Simple Delivery. Done now, but mean time, I sold an item and eBay says to dispatch via Evri. I've posted via Royal Mail but have no way to upload tracking information or mark as dispatched. I've sent the b...

What should i do here? Seller acting abusive towards my returns request

I recently purchased a job lot of 7" vinyls buy making the seller an offer which was accepted. Having received the lot, i wasnt happy with the condition or the description - dont think it was accurately described at all. So, i messaged the seller pol...

Unhappy with ebay policy

Does anyone know how to raise a formal complaint with eBay?I have a complete farce of a situation and call centre "supervisors" telling me it is not possible to escalate a complaint past the level of the AI complaint form!I have had two centre staff ...

Payment taken after auction closed

Hi Paid for a large item earlier and contacted the seller to arrange collection. He says he closed the auction some time ago as there was no interest. How can I claim a refund?

Evri is failing to deliver to Post Offices, choosing Click & Collect on eBay purchases. bleep & why!!?

How many of you have chosen Click & Collect to the Post Office w/ Evri being the only option, and packages have not been delivered??? Since 21st, and starting 12th/13th, Oct 2025 etc. North West London; Brent, Westminster etc. Tracking on eBay says t...

Selling

Hi recently sold some alloy wheels on eBay not understanding how eBay works now thought they had been paid and buyer contacted me to arrange collection i told him that I would leave them outside he picked them up at the agreed time as seen on my CCTV...

Buying knives

I don't use a credit card, only a debit card. How else can I verify my age?

Resolved! Purchased item for collection only, no response at all from seller, paid via paypal, what can I do?

I used note to seller at time of purchase asking about collection. I sent a message saying the same the following day and again two days later. Later that day I decided to try to cancel the order based on the item not being received (I couldn't see a...

Seller isn’t sending the order

Hello, community. I need your help. I ordered a collection of clarinet books for 130€. I have been waiting for almost a week now and the seller, hasn’t replied to any of my messages, send the order or atleast prepare it. Have you been in a situation ...

signing in

any help please, ive a few items for sale on eBay and everything going fine until my apple laptop ask me to clear my laptops history, now eBay is saying i haven't got an account so i can't see anything im selling or if there are any bids.

Ebay postage list package

I have an issue, an see any way to resolve. I posted an item using eBay postage label, all good, but the revived an email saying that the ebay postage has an issue on their end, and the item will come back to me, to resend. However it hasn't come bac...

Large Letter to the USA

I seemed to be blocked from using Royal Mail Postal System to the USA which is only £8.50 Large Letter . For the same size its Over £17.00 to send via GPS is there any way out of this

Ordered an iPhone and it has not been delivered.

I bought an iPhone in September but it was not delivered eventually got a refund from eBay. Bought another iPhone in October - the same thing has happened. The tracking details says it is still at the sorting office. Still waiting for a refund. This ...

shop showing half my products

hi i am setting up my listings for my shop and only 3 out of 6 products are visible

Reporting counterfeit items not working

Recently there has been an explosion of counterfeit bullion silver bars appearing on Ebay, there is even a section 'counterfeit bullion' to use on the not allowed items, some counterfeits are blatant with the sellers having .999 silver bar in the tit...

My item says delivered and eBay have closed my case yet it hasn't arrived and the image is of office

My item says delivered but it hasn't been. eBay have closed my case saying it's delivered how can I appeal it? The image on royal mail is a desk at their serting office as there's multiple items in the image?? I've clicked on submit appeal on the app...

Combined Postage

I have a buyer saying I combine postage on their purchases. Having listed via the eBay app I can not find a way to do this. When I try eBay says items managed by them for postage is not allowed to be invoiced. Does anyone have a resolution to this?

Item withdrawn from sale.

Hello. I received an email from EBAY stating that the item I bought had been withdrawn from sale (it may pose a security risk). I was advised to contact the seller, which I did. The seller replied that EBAY had sent this message to all of the seller'...

Can’t confirm bank details

No matter what I try I can’t seem to put my card details in to cash out, it keeps coming up with error and it won’t accept my details, can anyone help me?

Global shipping programme

I sold an item to a buyer in Spain. I used the global shipping programme. The item arrived at and dispatched from the ebay hub. Delivery in Spain failed. Buyer requested a refund. I thought that sellers were protected against loss once the item had d...

Item sent by DHL has not been delivered to buyer yet (7 days later).

Hello, I sent an item to a buyer using simple delivery via DHL (as it was a bulky parcel). The item has been sitting in the final depot (Birmingham) for 5 days now without delivery attempted. How can I escalate this. I can't find a way to contact DHL...

Sent from uk return to China?

Bought an item off eBay senders address is in the UK but to return it it has to be sent to China obviously with higher costs why?

Buyers returning items because they've made copies

I am hearing about buyers asking for high resolution images of paper items so they can make copies without the need to then buy. A watermark used to suffice but with AI and lesser tools this could be removed. What is the situation if a buyer buys an ...

Warranty - problem with seller

Hi,I bought an alternator for my car on the 27th of August — a refurbished one from an eBay seller, with a one-year warranty. I also had to send my old unit back to the seller. Unfortunately, after 3–4 weeks, the alternator stopped working. I got in ...

Putting in a complaint

Is there any way of submitting a formal complaint about buyer/seller??

I've just by mistake cancelled a returner

I've just cancelled a return by mistake & the system will not let me reopen the return,I have contacted the seller as still under the return period explaining this, I'm going to print the label and return tomorrow. Hopefully I will get my money back.

Ebay shop subscription

Hii just subscribe to basic shop plan today 31 october, 2025. Why does it says renewal date 1 november 2025. im a bit confused

I have bought an item or thought I had. Payment taken from Klarna but not appearing on Ebay .

I thought I had bought an item and payment taken from Klarna . I now can't cancel the Klarna payment as there is nothing to show from Ebay that I bought the item. Klarna want proof that I have cancel it but I can't provide this. What do I do?

Postage

Hi, When i post a golf club it only gives me a shipping option of dhl bulky delivery that is a home pick up. I used to always drop off for parcelforce 24 befor this simple delivery nonsense. Any help? Thnx

Posting/shipping. I have a parcel 460x 279x1300cm's. How do I ship it?

Payment

I recently made a purchase, received a message that my payment had failed, could I please pay again. Checked bank account details payment had been taken, contacted vendor they had received payment. Has anyone else had this issue?

Postage

Hi, there seem to be a problem on delivery on an item I have sold, item number is 396743996096, I posted the item an buyer has no received the item, looking at tracking it says there has been an attempted delivery, I have explained this to the buyer ...