Hi, I purchased an item from a seller in early June. Seller despatched it by Evri, which they confirmed on their tracking site; unfortunately since then Evri admit that, despite searching at the location where the racking stops, they have now said that they have been unable to find lthe package. I communicated this to the seller yesterday and requested that he issue a refund. My dilemma is that I'm not sure whether, for this to go through , I need to open a case or assume that the seller has the ability to refund without this step (the cut off date to do this isi n the next few days). As the seller is, in effect, as much a victim of Evri as I am I would not wish it to reflect badly on him if I do have to open a case.
