customer return my part broken after used 2 months time

[ld-parts-service]

Hello this customer bought from me turbocharger and atfer 1 and half time send me turbo back broken by his air bos runn some small stones and hit and damage front of my turbo that was bad fitting by cosutomer. customer can not proof his invoices that was fitted by profesional garage so turbo was broken becouse of the fitted and stone. I can refund half money back but not in full becouse customers didnt call me that there is some problem but just start return on ebay without asking me what we can do. turbocharger is under my warranty but customer just bought from someone else and now he may do it again with other company. why there is  no poption to offer 50% money back?  ebay return is asking me what was wrong becouse 10 months ago there is was option to send offer in % to send not full payment but now we can just fully refund money and Im asking wahy and how ebay can help me becouse we are loosing 550£ now abd customers is happy

[plpmr]

If they purchased the item 2 months ago they are out of time to use eBay to get a refund.

[red_magpie]

It the buyer received the item more than 30 days ago it will be too late for them to have opened a case under eBay's money back guarantee.

It sounds as though the buyer may have initiated a credit card chargeback, or payment reversal. Chargebacks can be brought several months after the sale. The chargeback will be against eBay, as the buyer paid eBay in the first place. However, you would have to repay eBay the full cost of the claim (plus pay their admin fee).

This would explain why the possible option of a 50% refund is no longer available. If it's a chargeback, eBay has no say in the amount repaid. They have to repay the credit card company the full amount claimed as a payment reversal.

[ld-parts-service]

26 may I sold turbo and 30 june I accet return for investigation and we
paid return leable and we wanted send new turbo or refund half payment if
we find some 3rd body damage and ebay asking me if item was ues #- yes,

if damage was damage- yes

if damabe had missing parts and we say yes.


and we have only option to refund payment and in comment there is more
info what I can add and sey Rqyured with deduction but there is no option
to do deductions. we can add pictures what is broken and how but no
deduction is available to refund 50%.

if I will not refund money I know that ebay will fo it and my performances
will go downt as not ended action by the seller yes?