eBay

thumper67-2 · ‎10-07-2025

I have received a message from , I believe customer services

This is the message sent

You are posting this order via Simple Delivery. This buyer has been advised to contact our Customer Service team to help resolve postage related issues. A prepaid, tracked and fully protected label is provided for this order, which includes the buyer's full address. Your parcel is fully covered by eBay if lost or damaged in transit.

i sold an item with free postage I choose to use Royal Mail from Royal Mail site not eBay

is this not with in my choice of who or how I post items out

tobiasd4 · ‎10-07-2025

That statement has been reported and ebay admits it needs rewording as it is confusing.

There is no need for sellers to receive, only buyers.

You can still post items via your chosen postal carrier.

**peaseblossom** · ‎10-07-2025

No, eBay's new Simple Delivery removes some of that choice, although you can opt out of using Evri (or RM) here:
https://www.ebay.co.uk/ship/prf

That message was activated (it's going to be reworded as it sounds like there's already a problem) because you must have generated the SD label. You should be able to change the tracking number at View Order Details > Postage > Track Package > dropdown arrow and change the tracking. That has to be done on a desktop.

After that you can cancel the original label here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller

thumper67-2 · ‎11-07-2025

Thank you for that , unfortunately it won’t let me opt out keeps saying I need at least 1 courier.

it wound let me put my own tracking on the system so keeps telling me that I haven’t posted the item

is there any way I can do this at the moment I’ve put it in notes and messaged the buyer

thank you

**peaseblossom** · ‎11-07-2025

When you buy your own label in order to change the tracking number and mark as dispatched you have to generate the original prepaid label (sounds like that hadn't happened after all). So do that then try changing the tracking.