Product recall

[joanna19622013]

I bought an electric item in uk in nov 25.

I recently had a message from ebay to say it was recalled for safety.

I've emailed Ebay but they won't help and I messaged the seller and they won't reply.

Any suggestions please. 

[jckl1957]

There is nothing you can do through Ebay - they are obliged to inform buyers about recall notices but don't get involved beyond that.

However, you may be in time to start a chargeback through your bank as the item is not fit for purpose.

[tobiasd4]

Ebay just pass on notice.

Ebay won't help beyond their 30 day MBG. 

Too late for payment provider as well.

If it was UK business seller, contact citizens advice. 

[joanna19622013]

Thank you

[john1297576]

You should be in time to get help from your payment provider, mostly they allow 120 days. (Except Paypal, also 30 days.

[tobiasd4]

@john1297576 

You are correct, my maths failed!