Postage labels

[us.uk.grandma]

Having just waiting more than an hour or a call back & tearing my hair out!,,I am trying to get a collection , some times it has worked other times not . In the instructions it says GET A PRE PAID LABEL.  & book   & they will bring a label I of my labels says PRE PAID  the other 3 say GET A LABEL & I can’t book for them to bring a label . Help please 

[**peaseblossom**]

If that's not working you can book it on the Royal Mail website after you bought a label on ebay.   Although that costs 30p.  More info:
https://www.royalmail.com/collection