Damaged TAG Heuer Watch

[ghostrider2012mark]

I hope that someone out there will help me get my money back for a Tag Heuer watch I bought recently. The item was described as working perfectly so I bided and won the auction. The problem started when I inspected the crown, which was described as stiff on the listing, and yes it was. I took it immediately to my local jeweller for inspection. They reported that the crown wheel was broken due to impact damage and the repair would cost £350. I obtained a pdf copy of the estimate and a photograph. Meanwhile, I asked the seller what he knew about this and he basically said "it was working fine when it left his premises" and wouldn't agree to paying the repair charge. I then tried to raise a return which was immediately declined due to no returns for this item. Trouble is, I like the watch but I feel that the seller is not telling me the full story. He also takes days to answer my requests and now I feel "lost" with a watch that will cost me a lot more than I budgeted. If someone could send me a link to ask e-bay step in or raise a case, that would be greatly appreciated. The watch is definitely worth repairing. I just need someone to guide me on the right path. Many thanks in advance for any help

[**peaseblossom** · Accepted solution]

It sounds like you used a "change of mind" reason for the return.    Sellers cannot refuse "not as described" returns.

Once closed a return cannot usually be reopened but on rare occasions ebay have been known to do that just always worth asking.   You can contact ebay by requesting a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

You can only request a refund after return of  the item.   eBay cannot enforce partial refunds or payment towards repair.

If they cannot help contact your payment provider about getting a refund.  

[jckl1957]

Returns can only be declined if you leave it too long - you have 30 days from receipt to start a return - or you choose a 'change of mind' reason.

Ebay will only step in to an open return case which you do not have.

If the item was mis-described and you want to return it for a refund, you will need to contact your payment provider.  There is not any way, through Ebay or your payment provider, to request money from the seller for repairs, expenses etc.

[ghostrider2012mark]

Thank you. I've just spoken to e-bay and because it's over the 30 day limit, they are unable to help. I provided payment with my e-bay funds, so no chance there. Looks like I'll have to keep it and get it repaired. I'm not sure what to say to the seller, any ideas?

[tobiasd4]

Unfortunately paying with ebay funds means you lose the extra protection if using other payment source, e.g bank card or PayPal. 

But ebay don't tell you that.

[ghostrider2012mark]

Just spoke to e-bay and they can't help because its outside the 30 day limit. Should I contact the seller and what would you say?
Thanks for your help, its appreciated

[**peaseblossom**]

Yes, see if the seller is willing to offer a partial refund.  But they don't have to if it's more than 30 days.  Good luck.