Refund refused

[trickymurphson]

I’ve had a faulty item returned to me after I sent it back for a refund and the seller has closed the case and eBay won’t assist. What can I do? 

it’s a smart watch I returned it as it didn’t work, they claimed I didn’t include the charger in the return which I did then closed the faulty item which is still broken and no I can’t return again 

[*vyolla*]

Did you purchase it less than 30 days ago?

When you open an eBay return and select the 'arrived damaged' or 'doesn't match the description or photos', you're then issued a pre-paid returns label and use this to send the item back. Once the tracking shows that the item is back with the seller, you receive a refund.

Did you send it back via an eBay return?

[tressygirl]

The only way a case for item not as described can be closed by eBay or the seller is if you opened the case too late,  that is,  you opened it after 30 days from the last estimated date for delivery has lapsed.

Or,  on opening the case the seller had 3 days to refund or send a prepaid label for its return.  If they did not you Must escalate.

If you did not escalate the case  times out and closes after 30 days, eBay think because of inactivity,  the matter has been resolved between buyer and seller.

You cannot open another case for this item with eBay, but can try and turn to your payment provider for help with your refund now.

@trickymurphson