Member To Member Support

Getting scammed? I have not accepted an empty box.

Hi guys, I have just purchased PS5 from a seller with over 2000 reviews. Evri courier just attempted to deliver the parcel. I have took it in my hand and it was clearly an empty box with my address and like label "weight less than 1kg"I have not acce...

Evri postage for weight incorrect

Dispatched an item today that was between 1-2kg through evri label.I'd incorrectly sold as £2.94 postage which is for upto 1kg. I think evri will contact me to pay extra/keep parcel, but I want to refund buyer now in case of the delay to delivery. eB...

Payment

Payment already went thru I have done 3 months plan do it said it said it decline

Wrong amount charged!

Our offer amount was accepted by the seller but when we went to pay for it eBay charged us the listed price. Which was £20 more. We have requested a cancellation for the pick-up only item but the seller has declined it and is no longer responding to ...

Getting charged for postage when the buyer has paid for postage

Hi, I have notice that on few things that I have sold, I am getting charged for postage when the buyer has already paid when I get the label it says purchase label why is this?

Resolved! Item is collection only and seller says he can meet meet me half way - can this be a problem?

Should I go all the way to his home? Not a big deal but meeting half way would be better. He has good feedback and seems genuine but thought I'd ask here just in case. Thanks

buyer returned %50 of item which was smashed but ebay gave them full refund from me

I sold 2 pens to someone in USA. (im in UK) They didnt like one and asked me to pay to return it. It arrived to me smashed and ups wont give refund as they didnt pack it properly. Ebay refunded them full amount plus postage i paid to return. F*king j...

Selle does not send to you location

I live in the UK and wrote to an Australian seller to ask if I could bid on two badges he posted for postage only within Australia as I also have an Australian address. The seller agreed and I won both items. 205360246129205349615275 ended 23 MarchWh...

Im trying to sell my caravan but keeps say sorrh error

I'm trying to sell my caravan but everytime i upload pictures and input the the information on the caravan and press the next tag it comes up with sorry error. I've tried to create an classified ad but can't locate anywhere to do this. Any help appre...

I've not received a collection code for pickup

Hi all. I've searched previous posts for the same query, and there are many, but looking to put my mind at rest from someone with any experience of this. My item was delivered to the collection point at 3pm this afternoon, but no code. This is the fi...

I am trying to buy a lawnmower "blade".

I am trying to buy a lawnmower "blade" I have been asked for credit card details to verify I am over 18. I do not have a credit card. How can I proceed?

Changing delivery options after purchase

I've just sold an item and the buyer has paid. On getting the address label it turns out the buyer is only a few minutes down the road from where I live. I have been in contact with the buyer and we've both agreed it's a lot easier and quicker just t...

Royal Mail Label

I have sold an item but when I try to print the pre paid label [royal mail] it comes up withit was not possible to generate the label, something is wrong please try again later.I have been trying for 22 hours and it does not changeany help would be a...

How do I report a suspected scam listing?0

The reporting function seems to have changed. There is a message saying click the 3 dot icon on the listing but there is no 3 dot icon on the listing. Ebay need to make reporting suspected scams MUCH EASIER. I have seen the same campervan listed ever...

Authenticity Guarantees in Jewellery

Hi I’m interested in an item that’s quite expensive and I see it has no AG in the ad while other listings (even lower priced jewellery) does have it. Is there a reason why this item doesn’t have the guarantee?

EBay useless in relation to issue I’m having with seller and bot hasn’t a clue. Impossible just to s

Think eBay has given up on customer service and can see many customers leaving

Unknown error when listing an item

Hi I'm trying to list a vehicle but keeps saying unknown error

Resolved! Simple Delivery doesn't seem to support Royal Mail doorstep collection?

Am I missing something? It seems we are being forced to use eBay Simple Delivery and although it allows for the use of Royal Mail there seems to be two key features that are no longer available. I have always previously printed my own label and arran...

New Postage system.

You cannot pick your courier and price for shipment and the minimum chose of weight of the shipment Also on the preview the shipper and price has changes???E-Bay return back to the system what works. It is up to us the seller which courier and price ...

Simple delivery is a backward step for sellers

Please don't make simple delivery compulsory. I sell lots of one-off items with non-standard size and weight. Your delivery prices are more expensive than now and calculating the weight and size with packaging at the time of listing just adds work. W...

Resolved! Random price changes.

Hi,Some of the items seem to have increased by about 15%. when i look in my eBay the cost is correct but on the normal selling page the price has increased. Does any one know why this is happening?

New Simplified Postage System Help

Hello, Ebay has rolled out this new postage system and I am having issues with it. I like to post with EVRi as they have much better tracking than Royal Mail. They take a photo of every delivery while Royal Mail often dont mark items as delivered. Al...

Buyer on holiday wants me to delay posting

Sold an item buyer has paid but asked to delay postage for 10 days without thinking I agreed but it shows in my eBay I need to post today is there a way round this or will ebay cancel the order if I don't post it today I'm kind of new to all this

Despastching

What options does a Disabled Person have who relies on Royal Mail Collections and has No Printer .When I despatch through Royal Mail they bring a postage label free. Is EBay’s new postage system restricted to Able Bodied People only

Unable to send offers to all watchers

I just sent an offer on an item but it only went to 1 of 4 watchers. Can anyone suggest why that might be? (I had sent out a previous offer but that expired) Many thanks.

Delivery Surcharge for overweight parcel

Hello, Ebay automatically selected the dimensions and weight for an item I sold recently. They calculated the parcel to be 2kg and under. However, it was 1.9kg without securely packing it. It then his approx 2.3kg on the scales at the at the Post Off...

Australia to uk in charges

How much will it cost to buy from Australia to uk in charges

Is it Good or Bad for users

Here's one for our long suffering Mentors. Seeing that eBay seem not forthcoming with answers about these recent changes and why they have done them.Am wondering looking at it from our side (eBay users) because you read and comment on all the message...

Stop eBay opening in out of date app

Can anyone help even though I’ve deleted eBay app on my iPhone 7 when ever I try to open eBay on Google chrome it tries to open eBay in app then I get an update message I click that and it just shuts eBay down as my iOS version not compatiable anymor...

Listing motorcycle

Hi. I am trying to list my motorcycle, but unable to do so. Unknown Error I can list smaller items but not my motorcycle.Something seems to be blocking me.

Evri

I sent a seething email to Evri about how people are unable to send parcels because the drop off shops are not being supplied with paper to print out labels and receipts, and it is costing people money .I told them Ebay are pushing buyers to use Evri...

Selling

Hi can I ask how I can sell own branded products just like I was selling iPhone Lightning cable and after a day eBay removed my listing said this is the other owner property. So my question if I want to sell this item what should I do. If I can sell ...

It wont let me sell, its first time for many years. Says details not set up but wont show me why

It wont let me sell, its first time for many years. Says details not set up but wont show me why or how do set up whatever needs doing. I tried doing a listing but it wont let me list it.

Change of postage

Hi. Recently sold an item.but the buyer selected a different method of postage to that on the original listing. How can I now mark this item as dispatched because I can't see to find this option to manually do so

Simple Delivery - I opened the Royal Mail 48 hr postage label

...but I didn't use it as it was for a large letter whereas it was only a small letter. I sent it myself. I was charged for the large letter label - it wont let me cancel it. I've been paid by ebay for this item minus the postage £2.70 as the item ar...

Scam

Hi. I'm scamed I'm ordering Nike Air Max 90 grey UK Size 7.5 £64.99 They send me a piece of paper . I open a case to return but close it. Massege to ebay but no response. Messege to the seller but no response What gan i do to have refund?

Is ebay just a big scam?

I'm a new ebay seller, I joined ebay a little over a month ago (Feb 2025) I listed a dozen or so items and I made a few very quick sales, all was going great. ...but then the sales seemed to have dried up.At around the same time as sales dying off I ...

postage qr labels

hi, i recently sold 2 items and clicked on bulk postage to get the labels.i have sorted this but it has given me labels to print off , i don't have a printer and usually use a QR code but now i can't cancel the labels as they were pre-paid by the cus...

Selling Tools

As the selling tool n ebay has been down for over 24 hours does anyone know how much longer we have to wait

Is placing a Best Offer broken for anyone else?

Some items do still work with a Best Offer but some are giving a screen that "it looks like something went wrong"

Revise Listing is no longer available on the app

For some reason, Revise Listing is no longer available on the app as of today. I can edit normally on the browser though. Do you know why?For some reason, Revise Listing is no longer available on the app as of today. I can edit normally on the browse...

Issue with package and refund

I made a purchase of 3 webcams( in one order) from a seller in uk , actually I’m in Ghana and the package was posted to someone in Uk. Upon receiving the package in Ghana I realized only 1 unit of the webcam came, I contacted the seller and he said I...

Safety issue with telescopic ladders

Purchased some ladders in October 2024 which bent and collapsed when I stepped on them. The ladders landed on my partners head. Had problems with seller who sent out a replacement not a refund. Come January this year the product was pulled from Ebay ...

Accepted offer but item invoice is wrong

I have sold a a book, and accepted an offer but the invoice for the buyer stated the original price. From my end the book isn’t in my waiting for payment section, so unable to edit the invoice, but when I find it in my active it states there’s an off...

Buyer received goods cant mark as received

Buyer has the goods, he has confirmed to ebay that it's been received. Tracking says not delivered. My funds are being held. What can I do?

Automatic feedback

While i'm only a private seller getting rid of some personal possessions, I still try and look after my customers and when I get feedback it covers a lot more than 'yes, the item was delivered' which is basically all the automatic feedback will say w...

Ebay asking 5 times now for me to verify my account. All details correct

Are ebay delaying account verification so that they can hold money for longer!

roblox digital item scam

why are gaming sellers of digital items demanding and forcing buyers to give collection codes first before giving items its disgraceful how many people are getting scammed this way their should be a warning put in place explaining you don give code f...

Age Proof Page

I want to buy a hedge trimmer butI can not get past the age proof page as I do not have a credit card. How can I get past this page?

Wrong address on eBay authentication

So I brought some trainers of someone on eBay but didn’t realise till she sent them to authenticaian that the address some how went to an old address? So is there anyway to change it because I know long have access to that adddress my PayPal and eBay...

Resolved! Unable to revise on my mobile

Hi, I have just ried to revise an item I'm selling on my mobile and keep getting the message " Complete your listing on a web browser to apply your business policies"..Resume listing from web browser. (in blue). I have never had this problem before t...

Selling

I sold a new sealed iphone and the buyer returned. Took 4 days before delivery. But I didn't get anything back. When i contacted royal mail, I was told it was wrong address it got delivered to far from me but the same city. I just got scammed, and th...

Why my account is restrictions and payment holds

Dear eBay Support, I am writing to ask why my account has been restricted and why my payouts are currently on hold. Please provide me with a clear reason for this action. If there are any specific documents, steps, or information you need from my sid...

Pair of trainers

I want to make an offer on a pair of trainers but can't as every time I do try it keeps coming up there's a technical problem.

ebikesbest mile hil1 1 wrong bateries nofing hekt no nbay gays

Pan Zero reakcji baterii zamiast 36V do 4V i nic 10 kilometrów i akumulatora do ładowania, pamiętaj, że to są nooby którzy nie ma się z kim skontaktować, aby kupić baterię wielkiego kopru

Strange message

Why is a buyer getting this message about my item

Feedback

How do I retract bad feedback when the item has been replaced?

sent with Evri on 2nd April but not delivered yet.

I used Simple Delivery recently and sent 3 orders on 2nd April. One of the buyers contacted me today saying it had not been delivered. I checked the tracking and it said it had been picked up so it's not even out for delivery. What a farce this is. I...

free to sell and been charged

why am I been charged when all promotions stated free to sell items on ebaynow im been threatened with recovery agents

Tracking not updating when order is delivered?

An order I sent via Evri (simple delivery) has not updated on the tracking since 07/04. My buyer confirmed via message to me on 10/04 that her item had arrived and everything was fine. How do I get paid for my item when the tracking is not updating b...

Resolved! Sent a parcel without not using simple delivery. Will I get my money?

Basically the simply delivery weight was too low so I just went to the post office and paid more and wrote the address out by hand. I intended to void the postage label but it claims I can't cancel the label and has generate me a label I'll not use, ...

Seller not responding

Hi,I bought a set of roof bars for my car last year and I've used them once which went fairly straight forward - I had some issues with the quality. I have come to use them again and one of the bars just won't work. I'm a pretty handy guy but I could...

Contacting eBay direct

I need a contact number for calling and speaking to eBay, I had a buyer that didn’t contact or show up after winning my item and eBay are trying to charge me for listing, also I have tried several times to pay the fees and it will not take a payment ...

Ordered item from Japanese seller, shipped with FedEx but now asked for a Commercial Invoice?

Hello, A couple of days ago, I bought an item from a Japanese seller (I am based in Netherlands).The seller shipped it with FedEx, and provided me with a parcel tracking number. I'm able to track the parcel. However, today, I was emailed by FedEx Net...

Resolved! Jersey & Guernsey should Not be part of UK postage and be listed as International.

I've had days when a item sells it comes from a buyer that wants it delivered in Jersey or Guernsey and they have custom clearance conditions over there areas eventhough they are part of UK. However the reason why I believe they should be listed as i...

Item shipped but payment not recieved

Hello everyone,I'm new to selling in ebay. I listed an item (camera). A buyer contacted and accepted my product. in ebay website and app its showing "awaiting for payment" . but i received a mail from ebay as buyer paid the money and ship the item so...

seller not responding

The seller has not responded to either a refund or a collection address

Refunded for item received not sure what to do

Ebay sent message to say my order is being refunded and the item has been removed, I've since received item so I thought its only fair to let eBay know so they can reimburse the seller

Ebay Postage Labels Not Used. Will I be refunded?

Due to the new system of easy postage I have accidentally purchased multiple labels that I have not used. Will I be automatically refunded for these?

LG USC9S SUBWOOFER

Hi there, I bought this woofer for my sound bar but fortunately it was not paired. When I contacted LG I was told the frequency are different, it cant pair each other and the seller said is not taking it back. The same day I received that was the day...

Charged for postage label I didn't buy

Hi, I just sold an item, and mistakenly clicked on buy label. Closed the window, but the amount for the label has been deducted from my balance. The order didn't complete so I can't void it. Any ideas?Thanksmef

No longer a registered user

what happen with no longer a registered user as im reluctant to return item that i need a refund on

Sales report for the last twelve months

I am trying to get my sales report for the last twelve months for my tax return but I only seem able to get the last 3 months can anybody help

ebay constantly stealing from me, and probably you guys too

everytime i run an ad campaign i get charged 2x the amount i have allowed. but i also do not get the promoton the other half of that money would get me. i would be more accepting if they went over budget and i still got the promotion the stolen money...

Faulty rear wiper motor

So I wanted to return my wiper motor that I bought a few months ago for my car ,it started playing up few weeks after I installed it and messeged the seller which has taken a few weeks to which I felt it was a scam so didn’t know what to do and now i...

Ebay international shipping

Ebay international shipping Ive recently purchased a number of items from usa to UK however the latest one has been delayed due to import vat and handling fees £65None of the other same items had this happen or was I made to pay and I port fees can a...

Ad fees

I want £20 back from the ad fee as I was told it was FREE to sell on Ebay yet I've just had £20 come out of my funds which I got for selling an item. Overall I had £40 taken from my earnings which is ridiculous

selling fees

i recently sold a lawnmower the buyer offered £140.00 which i accepted i only received £133 .98 I thought selling was free.

Evri

Looking for help with an Evri collection.I've sold something on ebay and printed out an Evri label, but they don't have a drop off point on the Isle of Wight where I live.Driving me insane on their app and website trying to book a collection as I alr...

The quality is too poor. It needs to be returned.

I bought it but only used twice. I haven't even used up a box of photo paper and it broke down. And the battery was charged for the first time.Now, following the repair method suggested by the seller, the lens can no longer be retracted.

Scam or genuine mistake

I received a returned item yesterday which I was expecting but today received another parcel with the same details on but containing a different item. I contacted the buyer and they have asked me to send the parcel if they pay for postage. If they pr...

selling undelivered parcels

I tapped in the words evri parcels into the ebay search box and came across a seller selling ,Evri ,ebay and Amazon returns .No real description of what you would be buying if you bid or bought something ,Ebay shouldn't allow this it is like bidding ...

Unable to enter price on my listing

I am trying to list an item for sale using the buy it now function. It is not allowing me to enter a price.

My cars registration problem

Hello anyone,Can someone please tell me why, when I add my cars registration number to the My garage section, that it comes up with completely the wrong car, and yes, I am entering my registration correctly. It is a problem when the seller asks for m...

Baffled by the new Simple Delivery service prices

How do I adjust the prices of what will be the postal options when Simple Delivery becomes standard on 15 April? Currently when I'm selling I just switch to the 'advanced' postage option and state the price of posting but the default Simple Delivery ...

what do I do with a item which isn't the one ordered? the seller of the item ordered says it wasn't

I have received a skirt which isn't the one ordered.The seller says it is not the one they sent and postage labels must have neen wrongly applied. What do I do ? Don't know whose it is and I don't want it as it's no use to me.

Ebay closed case I didn't get parcel

I bought gold cross but then left country, told seller post it near time when im back in UK. Parcel was posted but I didn't fly home that date I stayed on a further week. RM signed for parcel it wasn't even my signature, I contacted RM but still wait...

Return parcel might be missing

I was given a FedEx return label to return something (to an overseas seller, in case that's relevant) that was not as described, and took the parcel to my nearest drop-off point which is an automated machine (the FedEx website confirmed that the item...

Item Not Recieved Case - 4 months later

Hi, Please be kind with your responses.i sold an item in December, the buyer contacted me around the middle of March to say I’d made a mistake with the order. I apologies and sent a replacement. They then contacted me the start of April to say the re...

Hi. I'm think of subscribing to an eBay shop, middle tariff.

Hi all if you have any opinion or experiences with the .middle tariff eBay shop, I'd love to hear them to help me make a decision about signing up for one. thx all

Sorry we are experiencing a technical problem (500008)

As per title...every time i make an offer for any items i get this message.Payment is properly set up...all good on my part.Anyone can share some light

Simple Delivery Options

Am i correct in thinking that if i sell a football programme for £5 and it weighs under 100grams i don't have to use Simple Delivery ? What if the programme weighs 110grams, do i then have to use Simple Delivery ?

sales event

I add created a sales event added two items but it skips them?Can't see why as there is stock . why are they not included.

Resolved! Royal mail tampered with delivery

I have sent a graded Pokemon card via royal mail special delivery but when the buyer received the package it is clear it has been tampered with and the card swapped for an ungraded card of much less value. The buyer now wants a return but obviously c...

EBay contact

Could anyone provide me with an email address and telephone number to speak with an agent at EBay please?

Over charged for purchase

I offered £50 for a sellers item last night and this morning got an email from eBay saying it was excepted Pay Now, so I did and when my PayPal confirmation came through I’d been charged £88, I have since emailed the seller and cancelled the order wi...

Refund not received

Hi, I did not receive the item I purchased so I asked the seller for a refund. They said they'd done this on 9 February but I still haven't received a refund. I've contacted them but haven't had a reply. Does anyone know how to contact ebay customer ...

Simple delivery weight ranges

Good Morning All, Can anyone help me. I have just tried the new simple delivery to see how it goes before being forced to use it. The Item I have is about 3kg. The weigh ranges don't allow for this and the price jumps from up to 2kg, to up to 15 kg, ...

No sale it worth carrying on

Hello everyone I just do not know what to do been on here for many years since all these changes my sales have dropped right down have 800 items listed never know it to be this bad it is getting me down. Do I call it day and go somewhere else been li...

evri

Hello,I recently re-started selling on ebay after quite a few years and noticed there has been a lot of changes. I didnt realise but I opted for Evri postage thinking I had opted for RM. I couldnt use the Evri label as there are no pick up points nea...

I don't want to use my face to log in.

How do I get eBay to stop demanding that I use my face to log in to my account?

Making CUSTOM postage NOT SIMPLE

I sell quite alot of ceramic/resin ornaments and I have 100% feedback over 25+ years on eBay but at the moment I am wasting so much time and effort over the SIMPLE posting of items I'm currently trying to list - it does not suit my items. I won't use...

Simple delivery

If I offer free postage I am struggling to understand how simple delivery (sd) is a good idea? I only ever use royal mail tracked parcels 48 or 24 and sometimes upgrade the listing to royal mail next day guaranteed for valuable or fragile items. If s...

Question simple delivery and damaged via transit items

Hi there just a question its not something thats affected me just yet though i had a return on a faulty item and spoke with ebay via phone They told me when i asked them that if a item is damaged via delivery method that to get a refund you still nee...

changing to business seller

if i register as a business seller will i keep my private ratings for my business account. Also can i keep a personal account to buy items without them being shown on my business pages

Item refunded

Hi, I recently sold something, it was delivered and eBay has refunded the buyer. I've had no contact from the buyer, I haven't a clue why it was refunded or if I'm going to the product back. At the moment I've lost out all ways. Any ideas how I can g...

Policy violation

My item has been removed as it "went against eBay's policy for selling" but when it was initially listed for 3 weeks prior to this (including relisting). I have checked the listing, not that I was uncertain, and it does not violate any policy! Ebay w...

Payng for purchase not being accepted.

I attempted to pay for a purchase on 7/4/25 only to be told my payment didn't go through, even thourgh there is adequate funds available.

I paid for goods for collection - seller not responding to pickup requests and refuses to cancel

I have bought a bulky item for collection only. Have made three requests to seller to arange time and place for collection - but no response. Tried to cancel order - but ebay informed me that was refused. I now need to get my money back I think - any...

NEW FUEL PUMP OFF EBAY

Recently purched a part off a motor industry seller .Fitted it corretley , hower there may be a issue that there technical department can help with .Need technical surport 2aà

Faulty item

I purchased an item back in January. It is an extension cable to use for cleaning my car. Obviously January is not car cleaning season, but when I came to use it at the end of February the extension cable is dead. Because I am outside the 30 day retu...

Problem confirming delivery

A seller delivered to me personally but the item was showing as being sent by yodel. I can’t see any way of confirming delivery so he gets paid?

Selling price increases?

Hi Could you tell me why E bay is adding 10% on all my prices for items I am selling.

What do sellers think of having multiple accounts for selling?

What do people on here think of one seller having multiple selling accounts?I've been looking around and it seems to be the "thing to do".Although I have asked eBay CS, and on the weekly chat, about it - and they said its against eBay rules, sellers ...

Authenticity guarantee

I sold an item and it has failed authenticity guarantee and there is no information as to why it failed. How do I find out why so that I can relist accurately?

Why are my buyers now being charged VAT by eBay?

Why is my buyer now being charged VAT by eBay and why does my postage label now describe me as a Market Place Seller

I can't relist an unsold item, due to unknown error. What do I do?

I can't re list an unsold item. What do I do?

Delivery lable

Hello I've sold an item and got a qr code for the delivery lable but I never seen shot it now I don't know how to get the qr back

Resolved! Refund

Hi All. I need some advice please, as its 1.05 am and a buyer has just messaged me to tell me the item isn't the size stated on my description or the label. I always show the labels in photos as proof of the size and surely that's all that I can go b...

Evri delivery is slow

Hi everyone. With the changes in postage and payments, I am concerned with how long Evri take to pick up and deliver parcels. Has anyone else had experience with Evri being slow?

Unable to get postage label

I’ve just sold an item but when I click on Get label there is a message stating “the delivery address contains invalid or missing fields. Please amend and buy your label”. What do I do next?

Ebay says awaiting delivery

Hi, I recently had 2 items for sale and the buyer wanted them both, so I sent an offer for each one, all was good, they paid and O posted them off in 1 box using only 1 of the labels, he had received the items and left feedback, but one of the items ...

How to get ACTUAL support?!

I have recently listed an item. It now has a bid on it in its 2nd day. I've had a question which I've answered by adding detail in the description of the auction, but I'd also like to add additional photos to support my amendment. I keep getting a 't...

Unable to make offers

Getting " We looked everywhere...." when making

Buyer has opened an item not received case but I have photo evidence and tracking to say delivered

HelloI sent an item to a shop for a buyer as per ebay address. She waited a week and said the shop didn't have her item. I have photographic proof that it was delivered by Royal Mail. I didn't put the code on the address and she is saying the code I ...

item specifics: hallmarks

a new item specific in costume jewellery: hallmarked YES or NO in costume jewellery!!! Firstly why? Why am I having to specifiy a plastic or glass or wood piece of jewellery is hallmarked or not? It adds to the excess of data for the consumer and for...

Description On App Has Started Displaying All Weird

Just lately when listing new items on the app, the description has started being all weird. A description used to display all nice and neat and aligned vertically in a box but now it’s started displaying in a straight line, meaning you have to keep s...

selling

Hi aye sold item and sent by royal mail instead of Evri...the buyer has received and left good feed back but beacause i cant update the tracking the funds are being held but item is delivered by royal mail already..what do aye do to get my funds reli...

Buyer not collecting

I’ve sold a bulky collection only item and the buyer did “buy it now” on the 26th of March. They took several days to contact me to arrange collection and asked questions like what are the dimensions so they could see if it would fit in their vehicle...

selling

Does ebay take a percentage of my sale

How to claim back Royal Mail postal cost

HiI’ve just sold an item and made a mistake with the postage. When I sent the parcel via Royal Mail I had to pay for a new delivery and was told that I would have to claim the original delivery charge back. Has anyone else had this issue?can I get th...

Resolved! The Great eBay Swindle?

I'm currently having trouble with the pre-paid labels, as I can't use them due to lack of technology and nous, so use traditional post office instead. Have noticed on my payment page that first I can't acknowledge that I've posted an item and secondl...

Contact Seller message not working

I'm trying to ask the seller if the unit he is selling is compatible with my heater. I try sending pics of the details of my unit but the message fails and displays small red exclamation marks one for each of the two pics and the text.Anybody know wh...

listings removed by ebay

ebay notified me that they thought my account was hacked and changed my password for my protection and the protection of ebay users fair enough i thoughtsame day my email address was hacked too password changed rang ebay they said they had emailed me...

Feedback

I have been selling on Ebay for over 20yrs but just recently my feedback has dropped to 98.3 even though I get great feedback from people. I have never been lower than 99.6 until the last 3mths. I'm so fed up with ebay I'm going to leave! But I also ...

Just tell us "why" these changes please

I am not using eBay myself just now, but am still logging on to see how its going for existing buyers and sellers with the new changes, has it made things better or worse selling and buying than it was before?Still hoping like I think most that eBay ...

No "Missing Spec" section on My eBay.

The "Listings with Missing Spec" section has gone missing from the My eBay. Is there a way to resolve this?

Delivery not registered by Evri

Hi.I sent a parcel via Ebay/Evri and it is saying Evri has had problems delivering two days running. I contacted the buyer to confirm address and she tells me it was delivered yesterday. Evri still says they are trying to deliver and so I cannot get ...

Delivery confirmation

I posted a letter containing the item via EBay with their label and customer has received goods but EBay saying they’ve had no confirmation of delivery so withholding my funds until 20th April Customer has left feedback which proves he has received t...

Relisting postage

BE CAREFUL ON RELISTING. EBAY WILL AUTOMATICALLY ADD A POSTAL OPTION TO ORIGINAL LISTING BUYER COLlECTSThanks ebayi relisted an item - 2 huge wicker chests that were originally collection only and eBay in it infinite wisdom added an automatic postage...

Cancelling Evri Label

I sold an item with Evri postage.Turns out the buyer lives locally and I can drop it off.I have the label saved on my phone. When I go in to Actions on the Postage labels tab and select 'cancel label' for this item, it says 'This postage label can't ...

AirPods

I have sold AirPods the buyer are saying there faulty however when I sold them to the buyer they are brand new and they are un opened when I sent them which means there not my fault they are faulty they told me they called Apple and they couldn’t hel...

Collection only

Not sure if there are restrictions but I currently have a few items for collection only. I’ve tried adding another item… I select ‘collection only’, tap done. It goes back to the listing screen showing collection only but after a few seconds it rever...

Been sent an illegal item

I’ve been sent a pocket knife that was not described as a pocket knife I thought I was receiving a tobacco pipe smoking tool nothing more the knives fixe in a position and is very sharp and long it’s illegal for me to take out of my home and I don’t ...

Refunding effects

I recently started a small online business on eBay, and I'm operating on a very minimal profit margin—just a few pennies per sale. Yesterday, I received an order from a customer who made several additional requests. He asked me to write a letter, pac...

Return rejected and I can't leave review.

I bought an extendable curtain rail that doesn't extend. I messaged the seller a few days after I had it and tried to use and said I'd like to return, but she didn't reply. I was confused about how I return it without their help, and when I found how...

I need to cancel a postage label as I’ve done the wrong size but it says unable to cancel what do im

It says postage label can’t be cancelled can I change the size

$US

When I'm selling an item and get an offer, the email alert on my phone is in £UK. But on eBay on the item listing it's $US????????Why?

Resolved! Hi,close my account please

Could you close my account please? I won't use it again, thanks.

Evri

Well third day and still my son can't post his parcel at the evri parcel drop off shop because they still haven't got the paper !!!!!! He doesn't want for one minute to have to get the buyer to cancel the order ,not at all,and he doesn't want to have...

Sold an item but cant get prepaid label

The message says that some of details are invalid or missing fields I've advised buyer but still unable to get label.Amy ideas?

Every time I try to list my motorcycle I can't get past the first page, keep getting "unknown error"

Please help, I've tried five times now, don't know what I'm doing wrong.

ebays simple postage.....and delivered damaged

How do i claim for a damaged item i have had to re send ?their is noting anywhere on ebay the automated system is rubbish, no advise other than refund the buyer ! but what about me the seller ....before it was so easy to claim and packling were alway...

Winning Bid amount different from checkout amount

Hello. I am fairly new to bidding but i have participated in quiet a number. I was surprised today after winning a bid at £280, i go to checkout only to find total cost as £330??

Basic shop fess?

Anyone stunned to discover the basic shop fee has gone from 19.99 to £32.40?

Can not talk to ebay

Am trying to speak to eBay, where am I

Funds pending

I need help please. A buyer has purchased quite a few items of clothing from me and wanted to wait until she had bid on all of them so I could send as combined postage, which I have done using Royal Mail signed for. A few of these items I had mistake...

Resolved! code for pick for home collection of item sold

I've sold an item and the buyer is coming tomorrow. The email I received says I need the ebay app to scan a code or I don't get paid. tried to install the ebay app but it says it's not the latest and I need to update it. Its the only one I can find o...

Evri simple delivery

So I sold an item and it went via Simple Delivery - Evri. Evri tracking shows they cannot deliver the item for some reason and the payment is on hold. Just contacted Ebay and as 10 days has passed they are now looking into it, they cannot tell me if ...

Click and collect

I sold items that were meant to be delivered to an Esso station Sent tracked delivery but the Esso refused delivery This has happened before with other shops. eBay refuse to help as my tracking ref doesn't show that the item was delivered. eBay are i...

Resolved! Postage refunds

HiI sell knitting patterns and offer combined postage. However as we haven't been able to send invoices for ages buyers are buying and paying for items individually and therefore overpaying on postage. When I go to refund the excess postage the page ...

payout method error

Hey everyone. Im a new seller on ebay UK. I registered a LTD to do ebay business. I was doing my first listing. After listing it for 0.36 pounds they asked me to add business details, stakeholders details of company and add payout method. i provided ...

Permentent suspendid account - Ebay kept selling item that were not in stock.

I have been selling thousands of products for over 16 years on eBay. Last year, I needed some time out, and I paused and zeroed all my products on my eBay shop. I was unaware that eBay kept on selling the items even though I didn't have any in stock ...

Return started for fake item from China. Seller has accepted return but not sent label

I have an accepted return but seller has not sent postage label when they are liable as is a fake item. Seller not responding to messages now. I want eBay to step in but can’t get past the bot who keeps telling me that I need to take action and post ...

I ordered an item but not received but tracking says delivered. On their site pins on diff road

Ordered item and says delivered. But on royal mail site it pins on different street.

Transaction query

HiI am going through my credit card statement and do not recognise a transaction to the amount of £389.99 Transaction number ebay o*27-12678-53107 please can you advise as to what this payment relates too?

Resolved! Advice around sanction for alleged breach of eBay policy.

Hi, I have run an eBay shop for almost 23yrs. I have a 100% Customer Satisfaction rating. I have been accused by eBay of breaching policy by attempting to arrange a sale outside of eBay and have been sanctioned around this alleged violation. I have t...

Unable to dosplay message or netwrok failure when using the app

Unable to display or network failure message when I try using my eBay app.

Smart watch tech issues

purchased a smart watch but it won't connect to my phne even though it says it connected!

Postage problem

Help please with marking despatchedHad to send by Royal mail as prepaid label was not available for some reason."Mark as dispatched"option not active so can't write trucking nr (or I truly don't know how to do it).How i let ebay know I dispatched the...

No Access to Photos

I cannot make a Listing because eBay does not give me access to my Photos on my Android tablet.. Samsung TabA T150....have tried Clear Cache and Data Checked All Permissions All relevant Settings as advised on Forums...updated Tablet and App...tried ...

Cancelled order

Morning, I won an item 2 weeks ago, a mobility scooter, the scooter was in the garage ‘somewhere’ and I was told told they would sort it out. Was due to collect on 4th April and pay cash on collection, but was told it was ready and they didn’t have t...

Postsge costs

Looking at a particular item to buy and on 3 different pages on the same item it lists THREE different postage costs! Hiw am I supposed to know what I am going to be charged? Anyone rkse seen this? Anyone else peed off with Ebay right now?If you look...

ENDED items list now contains SOLD items?

I had a few problems recently when I received bids on a couple of items I could not find. Looking back through my sales history I discovered I sold them a few weeks ago so had to close the auctions as I only have one-offs for sale currently. I then c...

How do I mark an item sold as posted

I recently sold an item, it has been posted and I've passed the tracking info etc to the buyer but I can't seem to mark it as dispatched on my eBay page. The only options I have are for purchasing a postage label but I always do this separately mysel...

Sold an item with postage but goods collected. How do you get payment?

Sold an item with postage but goods collected. How do you get payment cleared.

Seller performance

I have 100% customer feedback and no unopened cases, yet for the past few moths my seller level has fallen to below standard because in one year I gave out 10 refunds for stick I’d sold out of. Almost 75% of my listings were then removed by eBay so I...

Bag of broken biscuits

Have not received a further reply to your email received some weeks ago. The biscuits received were just 90% crumbs due to very poor packaging (just a plastic bag). Expecting to receive full refund under Buyer's Protection Guarantee. I had previously...

Error message when trying to list my van

I've tried to list my van a few times and every time I get and error message and can not continue. Any help would be much appreciated.

policy violation

I have a policy violation which I completely accept. How do I get rid of the notification. Every time I try to delete it I get a message to say it is not possible to delete at the moment and try again later. I really hate having this at the begining ...

email address for customer service

does anyone have an email address for customer service as i'm not getting anywhere on the telephone and all links leading to possible email addresses don't seem to work

Payments on hold

Why are my payments on hold

Fake item received

Hi. Apple airpods’s been purchased and it turned out that they were fake, although before the purchase the seller claimed that they were genuine. I made a complaint so that ebay would step in, but they said that the deal was correct and there was not...

Resolved! Item sold, buyer address wouldn't allow me to generate postage - so did it outside ebay

Hi, I sold an item and the sellers address had a '-' in the postcode - so eBay wouldn't allow me to create Evri postage within eBay. I wrongly went and bought it separate, send the item, it was delivered (I have tracking to confirm). Because I didn't...

Can’t sell a item

I have updated all my information but I still can’t sell a item

PAYMENT

I placed an order, but due to a miscommunication regarding delivery date of the item, I requested for a refund. However, when the order was received I closed the case. The seller has not been paid, despite me leaving a review. There is no option to c...

On hold payment

Buyer has received item both the buyer and myself have left feedback but payment on hold as not marked as delivered how does it marked as delivered

Payments on Hold

I recently sold two items and received payment which went onto hold until the buyer received their item. I used my own courier service and didn't provide any tracking details. Both items were received as the courier sent me a photo of the buyer holdi...

How do I find out whether an item is covered by guarantee in its first year please?

How do I find out whether an item is covered by guarantee in its first year please?The tyre gauge in question was purchased direct from"UK-launch"and I have no further seller information.

Fraudulent purchase

Hi, I have had a fraudulent purchase made using my eBay account and Visa card. Item details: 18,500 Points - EA Sports FC 25 - Xbox One / Xbox X|S Item no: ** Seller: ** Order No.12-12930-70060 This item was bought from you, could you please help? Re...

EBay changes to posting for sellers

My wife regularly sells items on EBay, it’s her hobby. She has an account with the post office. The postman comes and collects the parcels, with pre paid sticky labels. EBay has now stopped this. You now need your own printer and have to drop off the...

Selling a item and confirmation address is wrong

I’m trying to list my spare wheels to sell but when I get to the end and to confirm my address it’s wrong and won’t let me correct it!

Has enay got a.contact number

Ebay are saying i haven't posted.my item but I have it was done the next day I have the proof

How do I contact a seller to arrange a collection date ?

All my attempts to contact a seller to arrange collection of an item are blocked by Ebay saying I cannot communicate outside the app. How do I contact the seller then?

Simple Delivery - Label Printing

I normally purchase my postage direct from the Royal Mail and I can print my shipping labels direct to a 6x4 label printer.As Simple Delivery will shortly be mandatory I thought I would give it a go. Once the buyer has paid, I get an option to downlo...

Listing allegedly breaching eBay rules

Got a message headed by this paragraph: Your listing didn't follow our Offering to buy or sell outside of eBay policy. Offering to buy or sell outside of eBay, including sharing direct contact information prior to an eBay purchase, is not allowed. Fi...

item short shipped

I am in dispute over a short shipment, only 25% of the £29.90 order was shipped. The seller said I could return item for a full refund but returning the item is extremely inconvenient for me so as there is nothing wrong with the 25% of the item that ...

UK Seller News: April 2025

Weekly Chat with the eBay Community Team

IE Seller News: April 2025

Community Mentor Programme

Resolved! Item is collection only and seller says he can meet meet me half way - can this be a problem?

Resolved! Simple Delivery doesn't seem to support Royal Mail doorstep collection?

Resolved! Random price changes.

Resolved! Unable to revise on my mobile

Resolved! Sent a parcel without not using simple delivery. Will I get my money?

Resolved! Jersey & Guernsey should Not be part of UK postage and be listed as International.

Resolved! Royal mail tampered with delivery

Resolved! Refund

Resolved! The Great eBay Swindle?