Item refunded

[mr-happy07]

Hi, I recently sold something, it was delivered and eBay has refunded the buyer. I've had no contact from the buyer, I haven't a clue why it was refunded or if I'm going to the product back. At the moment I've lost out all ways. Any ideas how I can get this resolved as it seems to be a nightmare to actually speak to anyone. If I try the automated messaging it just says "case is closed".

[john1297576]

Not really sure why you feel the need to ask a question,

Your attachment has on it 

“We took care of this return for you
You don't need to refund the buyer, and you will not receive the item back.”

Ebay refunded, you will not get it back.

[papso22]

Are you saying you received no notification at all that the buyer had opened a case?

[mr-happy07]

That’s correct, I have now resolved it with eBay. Despite my posting an image of where some stitching had come undone and also listing it in the description the buyer claimed for faulty goods and had a full refund from eBay without me being notified. When I tried to look into it the case had not only been refunded but also closed. The buyer has the item which isn't going to be returned and also a refund from the resolution centre. I have chased and they have confirmed I am also getting my money too. All very strange that I wasn't contacted and a bit worrying for my other items.

[papso22]

That is a concern for everyone.   It shouldn't be possible for just one member to have a glitch in getting notifications.