Been sent an illegal item

[jael_5414]

I’ve been sent a pocket knife that was not described as a pocket knife I thought I was receiving a tobacco pipe smoking tool nothing more the knives fixe in a position and is very sharp and long it’s illegal for me to take out of my home and I don’t want to get my self into trouble doing so I can’t get eBay to help me what do I do??? Do I just have to except I’ve lost My money or what

[tressygirl]

Nope,  you have not lost your money you have received an item not as described,  so proceed this way for a full refund.

If you are still within 30 days of the item's last estimated date for delivery you are guaranteed a full refund,  under eBay's 30 day MBG,  Money Back Guarantee policy.

Just proceed this way:

You have received an item not as described,  go right of the item in your Purchase History and from More Actions select... Return this item selecting the reason Item Does Not Match Description or Photos.

The seller needs to accept this case within 3 days and refund,  if they want their item back first , they need to pay for that fully tracked return postage, then on receipt of their item they have 48 hours to refund you.  If they don't ,  need to escalate the case,  ask eBay to step in, and they'll force the refund.

Never listen to any excuse or promise from the seller to close the case early,  and do not forget to escalate.

@jael_5414 

[jckl1957]

As advised, start a return and send the item back.

This won't get the seller into trouble if they have sent you an item which was different to the one listed.

Open a return request

To request a return, select the item you want to send back from your recent purchases above, or use the button below. You can also start a return request from your Purchases in My eBay.

Start a return - opens in new window or tab