Bag of broken biscuits

[janetjanet313131]

Have not received a further reply to your email received some weeks ago.  The biscuits received were just 90% crumbs due to very poor packaging (just a plastic bag).  Expecting to receive full refund under Buyer's Protection Guarantee.   I had previously contacted the seller twice but never received a reply.  The crumbs could not be returned.

[**peaseblossom**]

Did you open a "not as described" return?   That has to be done within 30 days of delivery.   Seller still has option of refunding without return.   Escalate to ebay after 3 working days if necessary.

[plpmr]

looking at the negative feedback you left -

If you are out of time for an eBay case approach your payment provider.

for future reference it's dangerous to purchase foodstuff from a private seller.