Faulty item

[garycsaw1]

I purchased an item back in January. It is an extension cable to use for cleaning my car. Obviously January is not car cleaning season, but when I came to use it at the end of February the extension cable is dead. Because I am outside the 30 day return window I couldn’t raise a return. 
I contacted the seller last month to explain and they kindly agreed to send a replacement as item is faulty. However the replacement has not been sent and the seller is no longer responding to my messages.  Because the item is faulty, I would have thought they would have a responsibility to replace the item outside of the 30 days, especially as it could be potentially dangerous.  Any advice would be appreciated 

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  You can try your payment provide for help with your refund, now.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@garycsaw1