I paid for goods for collection - seller not responding to pickup requests and refuses to cancel

[in-9499]

I have bought a bulky item for collection only. Have made three requests to seller to arange time and place for  collection - but no response. Tried to cancel order - but ebay informed me that was refused. I now need to get my money back I think  - any advice welcome.

[tressygirl]

You may be trying to cancel the order too soon.

As the seller is not being helpful, and  if a reasonable time has passed with no communication , when 7 days pass open a case for item not received this way:

Go right of the item purchased,  and from More Actions select....  I Have Not Received My Item.

If you are not fully refunded within 3 days,  you must escalate the case on day 4 or within 30 days from opening the case,  and eBay will step in and force the refund.

Do not close the case early for any excuse or promise the seller may give,  and do not forget to escalate.

@in-9499 

[john1297576]

Buyers cannot cancel, only ask seller to cancel.

Remember to leave suitable feedback for this unsatisfactory transaction.