Ebay Postage Labels Not Used. Will I be refunded?

[antbe_6448]

Due to the new system of easy postage I have accidentally purchased multiple labels that I have not used. Will I be automatically refunded for these?

[jckl1957]

If you are using Simple Delivery, you don't actually pay for the label.

The buyer pays Ebay and they send you an email so you can print the label.

How have you purchased multiple labels?

Do you mean you have printed the label off more than once?

[antbe_6448]

So as it stands on my listings I have it as I pay for postage on my items and now that ebay doesn't show you the full address, you have to go on purchase label to see the full address.  I have been charged for multiple Evri postage labels that i have not used as i always send my stuff via royal mail, so these Evri labels have and will not be used.

[tobiasd4]

You listed as freepost, so you pay postage.

If buyer wants to upgrade to express delivery as per listing, they pay for it and you get link to print label.

[antbe_6448]

But what has happened is Ive been charged for a label I did not want in the first place and now have had to pay for an Evri one which was deducted automatically that I havn't used and then again for Royal Mail for the actual postage I wanted to use. Surely I should be refunded as I read that ebay doesn't actually take money until the label is actually scanned by a courier? But in my payments tab I have been charged for multiple labels on my listings that are unused 

[jckl1957]

If you bought them through Ebay and have paid for them from your account, you should be able to get your money back.

It can take a few days.

How to cancel a postage label

Labels purchased on the eBay labels platform need to be used within 14 calendar days. If unused, make sure to void the label within 14 calendar days to get a refund.

Here's how to void a postage label in My eBay or Seller Hub:

1. Select Selling in My eBay, or select Orders on the Seller Hub Overview page.
2. Select Postage Labels on the left-hand side.
3. Select Actions next to the label you'd like to void, and select Void Label.