Ebay Postage Labels Not Used. Will I be refunded?

[antbe_6448]

Due to the new system of easy postage I have accidentally purchased multiple labels that I have not used. Will I be automatically refunded for these?

[jckl1957]

If you are using Simple Delivery, you don't actually pay for the label.

The buyer pays Ebay and they send you an email so you can print the label.

How have you purchased multiple labels?

Do you mean you have printed the label off more than once?

[antbe_6448]

So as it stands on my listings I have it as I pay for postage on my items and now that ebay doesn't show you the full address, you have to go on purchase label to see the full address.  I have been charged for multiple Evri postage labels that i have not used as i always send my stuff via royal mail, so these Evri labels have and will not be used.

[tobiasd4]

You listed as freepost, so you pay postage.

If buyer wants to upgrade to express delivery as per listing, they pay for it and you get link to print label.

[antbe_6448]

But what has happened is Ive been charged for a label I did not want in the first place and now have had to pay for an Evri one which was deducted automatically that I havn't used and then again for Royal Mail for the actual postage I wanted to use. Surely I should be refunded as I read that ebay doesn't actually take money until the label is actually scanned by a courier? But in my payments tab I have been charged for multiple labels on my listings that are unused 

[jckl1957]

If you bought them through Ebay and have paid for them from your account, you should be able to get your money back.

It can take a few days.

How to cancel a postage label

Labels purchased on the eBay labels platform need to be used within 14 calendar days. If unused, make sure to void the label within 14 calendar days to get a refund.

Here's how to void a postage label in My eBay or Seller Hub:

1. Select Selling in My eBay, or select Orders on the Seller Hub Overview page.
2. Select Postage Labels on the left-hand side.
3. Select Actions next to the label you'd like to void, and select Void Label.

[antbe_6448]

**Update**

So turns out I have not actually paid for labels, ebay has just automatically deducted money from my sale for a label that again, I did not ask for and would prefer that I would be in charge of organising my own postage methods.  Because I have arranged different postage methods with different tracking and couriers, surely ebay should refund me. I can't be the only person who feels it  is unfair for ebay to just deduct my profits for their labels that I never asked for.

[jckl1957]

Over the next few days, Ebay are changing every item listed in the UK to Simple Delivery.

So, Ebay will override your postage option, collect and keep the postage payment from the buyer and provide you with a label to print and use.

The money doesn't come from your sale.  If your item is priced at £25 (plus buyer's fee) and the postage is £3.71  (Jay and Silent Bob Strike Back Jay Figure Sealed), the buyer will pay £30.43 and Ebay will pay you £25.

You must them print the label Ebay provides.  If you pay your own postage, you will not get the money back as the buyer has paid Ebay.  They keep that money and issue a label.

[papso22]

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@antbe_6448 wrote:

**Update**

So turns out I have not actually paid for labels, ebay has just automatically deducted money from my sale for a label that again, I did not ask for and would prefer that I would be in charge of organising my own postage methods.  Because I have arranged different postage methods with different tracking and couriers, surely ebay should refund me. I can't be the only person who feels it  is unfair for ebay to just deduct my profits for their labels that I never asked for.

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I think you need to read how Simple Delivery works.  Use the help search box.

[tressygirl]

@jckl1957   Just for my own ' education' here, we're all learning ,  your last line.....   You must them print the label Ebay provides.  If you pay your own postage, you will not get the money back as the buyer has paid Ebay.  They keep that money and issue a label..

If a seller selects their own label after buyer buys and pays for the label  thru the SD system, yes the seller has to pay the cost,  but do eBay then refund the buyer for the unused label?

[jckl1957]

That I don't know.

The buyer won't think to ask for a refund on the postage because they will have received their item.

It's all a bit 'wait and see' at the moment!

[tressygirl]

 @jckl1957   I seem to remember reading that it is automatically refunded to the buyer if not used,  they won't need to ask.

Happy to be corrected here.

dave@ebay  marco@ebay  kat@ebay 

Can we please have confirmation on the refund situ here,  thanks 😊

[61stephenuk]

I'm sure i have seen some posts where buyers have stated they received a refund for postage,this must be where the seller has used their own postage and not used the eBay SD label.

Where a seller offers free postage (seller pays) i presume eBay would issue a refund to the seller if the SD label wasn't used but i am not sure on this at all.

[tressygirl]

@61stephenuk 

Yes,  that's where I think I saw that too,  as for the Free Postage, sheesh, another grey area for us to try and work out,  when a clear table of what is / isn't charge to buyer / seller could easily be printed for us, better still a clearer post in eBay's Announcements for all to see !

Not fair for us to give out wrong information or guesswork.

[antbe_6448]

Absolutely!

I also noticed that my listings have been changed to Simple Delivery automatically without me saying, before the 15th when they claim this will be the only way to post items. The only way they can rectify this is in fact the charge will only be completed once a label has been scanned and any balances from payments/wallet are refunded as they have been automatically deducted from the sale.

[tressygirl]

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@antbe_6448 wrote:

Absolutely!

I also noticed that my listings have been changed to Simple Delivery automatically without me saying, before the 15th when they claim this will be the only way to post items. 

Yep, they did say from the 7th they would slowly roll out Simple Delivery postage to sellers for all their existing listings.

Some may escape it today,  but  I doubt for long. 😐

@antbe_6448 

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[antbe_6448]

The fact of the matter still remains. I was charged for multiple Evri labels that I didn't want or didn't use. This might of been an automatic mistake with the new system in place as at least now on the Simple Delivery you can choose sizing, courier etc. Will be following this up with eBay, even though their customer service is all chat bots but definitely not impressed and sure there are plenty others out there too

[tressygirl]

Did you buy these labels when not using Simple Delivery,  that is, you used custom postage buying the labels from eBay - Packlink?  Then,  for those unused labels you can receive refunds.  You may need to wait 24 hours for the to appear before being able to cancel them for a refund.

Find your label with this link . https://www.ebay.co.uk/ship/lmng/labels-history/seller-hub and to the left of the sales record there is a drop down menu under 'Actions' click on that , then click on 'Void Label'.

The refund will take between 5 - 21 days to process.

@antbe_6448 

[antbe_6448]

The weird thing is I don't have these labels in my order history, I just have the money being deducted from my account with Evri Postage as the reference so I'm not sure if I was just charged or what is going on tbh.

[tressygirl]

I'm sure many will be experiencing weird and (not) wonderful things a happening when all these changes are being implemented.

All I can suggest,  is to contact eBay Customer Services to look into this, if there are any refunds for them to make for you.

I would though contact them very first thing only,  in the mornings when the lines first open at 8 a.m. on weekdays as there's more chance of Dublin answering .  I would only speak to them.  It's a Call Back so you'll hear if it's the dulcet tones of the Emerald Isles.

Lines open at 9 a.m. tomorrow not sure if Dublin on duty,  but worth a shot.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

Good luck,  hope it gets sorted.

@antbe_6448 

[61stephenuk]

It looks like the items sold after Eminem figures have been transferred to Simple Delivery with free postage (Seller Pays) and the label cost is dedcucted from your payments received.

As you then bought your own Royal Mail labels I think you will be refunded for the unused labels in around 14 days

[antbe_6448]

Amazing and thank you for all your replies and help.

I really do appreciate it.

😊

[tressygirl]

😊  Happy days,  when we can help peeps!