Unable to get postage label

I’ve just sold an item but when I click on Get label there is a message stating “the delivery address contains invalid or missing fields.  Please amend and buy your label”.     What do I do next?

Message 1 of 2
See Most Recent
1 REPLY 1

Unable to get postage label

Contact eBay Customer Services see if they can correct the missing fields for you,  I would also then use Google maps to see if those details are correct.  If not,  I would cancel the item citing Problem with Buyer's Address.

 

This refunds the buyer and your seller performance is not affected.  I would send the buyer a message to explain the situation and why you need to cancel the order.

 

If you need to, this is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

 

Lines open 8 a.m. - 10 p.m. on weekdays


9 a.m. - 6 p.m. on weekends.


Automated agents will be available on chat outside of the above hours.


I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

 

@salsasalsero2 

Message 2 of 2
See Most Recent